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Change from FTTN or FTTC to FTTP by Upgrading to a Faster Speed Plan (Select Locations) @ nbn co via Participating ISPs

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Note: The FTTP upgrade has not expired. A new deal page has been created here.


Starting from today about 50,000 properties out of about 2 million properties can request to change their nbn FTTN to FTTP from a participating ISP.

More FTTN to FTTP network upgrades will happen until the end of 2025.

List of FTTN to FTTP locations by state and territory. More FTTN to FTTP locations to be announced.

Approx 1 million FTTC to FTTP locations will be ready by the end of 2022 and the remaining 500k locations will be ready in 2023.

Register here for FTTP updates via email.

Manually check your address here every month.

If your property is ready to go you will see this message halfway down the page;

Good news! You may be able to upgrade to nbn™ FTTP.

Contact a participating ISP to organize the FTTN to FTTP or FTTC to FTTP changeover.

Conditions, eligibility criteria and costs will apply – please speak with your preferred provider. Eligibility criteria includes among other things, being designated by nbn as a simple premises (e.g. standalone premises or Single Dwelling Unit (SDU)) and placing an order for an nbn® powered plan based on an eligible wholesale speed tier. Additional costs may apply to providers, who may choose to pass this charge onto their customers.

What is the minimum speed plan you can order from a participating ISP to get FTTP?

FTTN to FTTP: Home Fast (100/20).

FTTC to FTTP: Home Superfast (250/25).

Can I order a faster speed plan?

Faster speeds can be ordered.

FTTN to FTTP: Fast Pro (100/40), Home Superfast (250/25) and Home Ultrafast (1000/50) | 250/100, 500/200 and 1000/400.

FTTC to FTTP: Home Ultrafast (1000/50) | 250/100, 500/200 and 1000/400.

Are there any fees?

There are no fees for the installation of FTTP.

There is a $200 nbn downgrade fee if you change to a slower speed plan before 12 months ends. It is up to the ISP if they pass the $200 nbn downgrade fee onto you or not. If you change to a slower speed after 12 months there are no nbn downgrade fees.

Participating ISPs

2it Technology, Activ8me, AGL Communications, Atomic Systems, Aussie Broadband, Buroserv, Commander, Dodo, Exetel, FibreMax, Field Solutions Group, Flip, Harbour, ICTHUB, iiNet, iPrimus, Kinetix Networks, Launtel, Leaptel, Lightning IP, MATE, Mint Telecom, Moose Mobile, More, Nehos Communications, NewSprout, NodeOne, Occom, OntheNet, Optus, Plesi, Rummage Connect, Southern Phone, SpinTel, Superloop, Swoop, Tangerine, Telstra, Uniti and VeeTel. More ISPs to be announced.

Participating ISPs.

Is nbn FTTP installed automatically?

No you have to order nbn FTTP with a minimum speed plan from a participating ISP.

What is the nbn NTD?

The nbn NTD is a Network Termination Device that gets wall mounted inside your home and plugs into the WAN port on your router.

Do I need a new router?

It is unlikely that you need to purchase a new router for 100/20 and 250/25.

To get the best results for 1000/50 you most likely need to purchase a new router. A router with a Gigabit WAN port alone is not enough to max out 1000/50. Ethernet cabling gives you the most consistent speeds. For the best Wi-Fi speeds you want the router, computer, mobile phone and so on to have Wi-Fi 6 or Wi-Fi 6E. Dong Knows Tech has many router reviews with Gigabit speedtest graphs.

What happens if I want to stay on nbn FTTN or FTTC?

Nothing changes and you continue to use FTTN or FTTC as normal.

Related Stores

NBN Co
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closed Comments

  • +25

    I am actually pumped about this

    • +6

      I would be, but there are none in the ACT :(

      • +2

        Banks, Campbell, Conder, Dickson, Gordon, Hume, Lyneham, O’Connor, Reid, Turner.

        Sometime before end of 2023

        • Thats the subrubs previously annouced May 2021.

          ACT has had no suburbs added in this March 2022 update.

          • @D1Vad: yes, but those suburbs are still suburbs in the ACT that fall into this upgrade scheme. In reply to the comment of 'there are none in the ACT'

            • @dtc: How do you find out when those particular ACT suburbs will be upgraded?

              • @thatonethere: Your ISP might contact you. Register here for FTTP updates via email.

          • @D1Vad: "Subrubs" made me giggle

        • +2

          Yeah I’m in one of those suburbs and know that NBN were coring new channels all along my street, and there’s a bunch of pits that have been created.

          I’m on iiNet VDSL but am keen to move to FTTP.

          • +1

            @Taldsy: Yeah I have seen nbn like activity in my surround streets too. While iinet vdsl has been great after adsl2 kinda outgrown it now with working from home etc.

        • -3

          To be honest though, I don’t know What people are doing on the home Internet connection that requires more than 60Mb per seconds. Of course there will be large households and the like but working from home barely stressed my connection.

          • -1

            @Taldsy: Yeah I feel the same mate. Problem is its easier to blame someone else rather than fix your own unoptimised infrastructure.

  • +9

    What about HFC!! Super crap.

    • +11

      HFC is capable of 750-1000Mbps. To change from HFC to FTTP you have to pay out of your own pocket.

      • +24

        People complaining about 750-1000 not getting an upgrade…jeez…

        Edit: "NBN HFC is capable of offering residential speeds of up to 1000Mbps download and 50Mbps upload"

        Sounds pretty awesome to me.

        • +69

          People complaining about 750-1000 not getting an upgrade

          People complain reliability not speed

          • +8

            @superforever: I've never had a problem with my Gigabit NBN via HFC in the 9 months I've lived at my property. Why is HFC considered unreliable?

            • +9

              @Locky1598: You don't doesn't mean not happening to others, my previous FTTN also reliable.

              • +1

                @superforever: I'm know, which is why I asked "why is HFC considered unreliable?"

                • +3

                  @Locky1598: Scroll down this thread, a few talked about HFC issue

                  A have a few customers HFC kept dropping in and out

            • +8

              @Locky1598: NBN have just changed their docs which give HFC and FTTN the same amount of drop outs before it's considered a fault. Any more than 4 drop outs in a single calendar day is considered a fault. Which shows that a number of HFC connections aren't as good as yours if NBNco won't let ISPs lodge a fault unless it happens multiple times a day.

              • @cdbrown: Yeap, I've been made aware of this because I'm getting a drop out once every 10 days on average on HFC

              • +2

                @cdbrown: So rather than addressing the problem just increase the number of drop outs to be considered as a fault to play around with SLA and service levels. No wonder NBN is a failure. Bring old cable back would be better than this NBN HFC rubbish

                • @neonlight: NBN trying to increase the frequency on the old HFC to make it seem like it's as good as FTTP and therefore FTTP isn't needed is why it's unstable. Making it do stuff outside it's original design will never go smoothly.

                  • @cdbrown: yeah in another words they make it look ok on paper but in reality it isn't. Totally misleading.

            • @Locky1598: I am in the same situation as you. I have had HFC NBN for a while and it has been very reliable. Only had one drop out in the last 3 months.Getting up to 930 Mbps when downloading from certain sites.

            • +2

              @Locky1598: Maybe you're just lucky that your particular HFC NBN service is reliable? Not everyone is getting that level of service.

              My HFC NBN has been suffering daily outages for about two months, sometimes as many as 43 times in one day, and had total service "blackout" for six days two weeks ago. 35 outages on Sunday, but only 9 outages so far today - I guess it's a "good" day.

              NBN's initial explanation was a faulty NTD somewhere in the neighbourhood that was introducing noise into the network. Finding and fixing that didn't stop the outages. Then, they replaced my NTD. That also didn't stop the outages. They cancelled their last appointment (Friday just past), then just didn't turn up at all for the rescheduled appointment. I'm having trouble getting answers about their next step.

              Yes, I've lodged a complaint with the TIO, which provided me with a "personal contact" at my ISP, but she's difficult to get on the phone or via email.

              • @pjetson: I Switched to Aussie broadband. Their customer service is awesome. They rectified am issue I had with Telstra for weeks even before i officially became a customer with them

            • +1

              @Locky1598: You have clearly been lucky.

              It usually depends on the "type" of users you have on your 'node' (a node is a finite 'group' of connections in a geographical area) and the health of the cable equipment as well.
              HFC is a shared technology resource - so if you have a few m0rons constantly leeching using high speed plans on the same node that you are on, your performance suffers hugely - especially uploads as they have a smaller cap - which also affects your overall speed/response.

              Reliability is another separate topic - don't get me started.

              If you want to know more, there is a complete HFC section on the Whirlpool forums - more than you could ever want to know is already there.

            • @Locky1598: Likewise. Been on hfc for around 2 years. Never had issues and always solid speeds.

          • -1

            @superforever: Why would coax be unreliable ?

            • @jv: Copper.

          • +13

            @superforever: We all want FTTP for free. HFC is an old infrastructure should have been abolished by NBN, every HFC premise should have FTTP delivered free of charge but did not happen. I'm not paying for such cost NO WAY. Why should i pay for something that the government Stuff up?

            • @neonlight: spot on!

            • -2

              @neonlight:

              We all want FTTP for free

              By 'free' you mean you want someone else to pay for what you want. Let's be clear about that.

              • @1st-Amendment: You mean tax payers money? I think we all pay that. Unless you are saying you aren't paying tax. NBN was not meant to keep HFC and old connections. That's clear

                • -2

                  @neonlight:

                  You mean tax payers money? I think we all pay that

                  Yeah but why do you think you get to decide how my money is spent?

                  • @1st-Amendment: I think you are getting a bit personal here. Are you trolling? Move on mate this is about failure of NBN not delivering the promises and failed to give us FTTP when they are meant to. It’s fair and square I’m not here to dictate your tax money mate

                    • @neonlight:

                      I think you are getting a bit personal here.
                      Not personal at all, odd that you took it that way.
                      You said 'we all want FTTP for free'. Why do you think you get to speak for everyone? I don't want FTTP for free, I'd prefer to pay less tax.

                      I’m not here to dictate your tax money mate

                      But you just did…

                      • @1st-Amendment: Haha great you playing games here. Not like I started first go ahead keep going comment from 24/03 started it yourself

          • +2

            @superforever: Another issue. It's not even speed for us. We've been with HFC the whole time, we even get 950Mbps out of the 1Gbps when we tried 1Gbps a few times, we've settled on 250Mbps for the past few months (it's more than enough). The problem is ping and jitter are bad compared to FTTP. Ping times are not stable, and jitter is a mess at peak times (these impact gaming the most, but also streaming reliability and WiFi devices too, since they will be even more prone to ping/jitter issues*).

        • -2

          Sounds pretty awesome to me.

          That's because you don't understand the technology.

          • -1

            @PainToad: I mean I was on adsl with 60-90% packet loss before I switched over this year to fttc.
            But okay.

            • -1

              @[Deactivated]:

              I mean I was on adsl with 60-90% packet loss before I switched over this year to fttc.
              But okay.

              And?

              Your point being HFC is better than ADSL? Is that the bar we're using to judge NBN in 2022?

              • @PainToad:

                Your point being HFC is better than ADSL? Is that the bar we're using to judge NBN in 2022?

                Well you have offered no alternative in return. I have HFC and I find it perfectly acceptable. Should my bar be what some other guy on the internet reckons?

        • +2

          HFC in the area I am in has a limit of 100Mbit.

          • +2

            @AndyC1: That sucks.
            Not a fan of when technology is advertised of having these amazing possibilities and then companies limit it.

        • I can only order 250m plan from rsp. not support 1Gbps

        • problem with HFC in my area is we are close to see level, and in heavy rains the cable pits flood and we get outages …. they recycled the original Telstra / Foxtel cables from 20+ years ago so upgardes for some might be speed, for others it's reliablity.

        • FTTC is "capable" of 1Gbps too, and? HFC is built on a VERY OLD infrastructure. It's unreliable because of the copper component. My connection can get 750-780Mbps down 45Mbps up on a good day, doesn't mean it'll stay there or even stay connected.

          Also HFC is still heavily susceptible to congestion especially upstream

        • What a shitty person! Just FYI I "legitimately" don't care that you don't care about my "inconsistent" internet being down 10 minute at a time out of nowhere. You try working from home with that crap. I'd rather have 50Mbps stable internet.
          And that's on top of frequent scheduled maintenance.

      • +5

        Just because it is capable of a particular speed doesnt mean it can be attained. FTTN is also 100Mbps capable based on your logic.

        • HFC doesn't suffer from speed loss over distance like FTTN does.

          • +11

            @Twix: HFC is still a shared medium like FTTN where contention will become an issue.

            • +1

              @Piranha2004: Yeah HFC isn't perfect.

              • +7

                @Twix: Whilst HFC isn't perfect, the government shouldn't be forking out MORE taxpayers money to pay for HFC to FttP when there are tens of thousands of homes on FttN that can't get above 25Mbps down.
                Imagine how would look? Perspective people!

              • +2

                @Twix: With NBN only FTTP is good everything else is a sh!t show.
                Elon Musk's Starlink is a great alternative, if only politicians would get out of the way of our money they squandered. For Pete's sake it is public infrastructure project why does it need to be profitable?

                • +1

                  @Springfield: Perhaps because some politicians want their mates to make a quick buck and then receive a cushy private sector job after they retire from politics.

                • @Springfield: Good start. If NBN doesn't need to be financially profitable - I agree because it's HUMAN CAPITAL profitable for the isolated county, then how can you compare the value of Elon Musk's narrow-mindedness to help you with his PROFIT Focus? Do you trust him? :( I wouldn't in long term. Maybe just as temporary step to the next level, ie FTTP as everyday driver.

                  For the mobility exceptions then we have options of 5G (6G if the Govt. was not paranoic with Huawei) & Satelite for the extreme mobility where Huawei is releasing 1st smartPhones.

            • +2

              @Piranha2004: FTTN is not a shared medium, although cross talk across wires can impact on performance.
              FTTP is serviced by a GPON with a maximum throughput of 2.5Gbps. This is shared between 32 premises. Each premise can have 4 connections, so potentially as little as 78Mbps per premise (or 20Mbps if all connections were used).

              • @mathew42: All techs are a shared medium. FTTN has up to 128 connections to a node, which is served by the same capacity fibre that FTTP where it splits to the 32 premises. But at least with FTTN the users won't overcome the node capacity due to the copper restricting the bandwidth.

            • +1

              @Piranha2004: So is FTTP. It's GPON, which is a shared medium.

              • @DogGunn: Yeah FTTP is shared unless you go Enterprise Ethernet and get a dedicated business connection which I might add you can also do in FTTN and HFC areas if you have a spare $400 a month and work from home. So not for everyone.
                NBNEE also comes with dedicated Service level agreements.

          • +1

            @Twix:

            HFC doesn't suffer from speed loss over distance like FTTN does.

            No, but it suffers from crappy copper like FTTN does.

            HFC is also much more susceptible to congestion.

              • +6

                @Juice-Wa: A few meters of CAT6 inside your house is not the same as hundreds of meters of copper hanging from powerlines outside exposed to the elements or underground rusting over the last few decades. 🤦

                • @PainToad: Copper does not rust.

                  • -1

                    @johno3456: NBN Co will find a way to make it rust

                  • +1

                    @johno3456: Rust specifically refers to oxides on iron or iron alloys, such as steel. Oxidation of other metals has other names.

                • +1

                  @PainToad: How much work have you done with coax to tell it's not reliable? Unless you have a very crappy RJ59 there's no problem with it. Good quality cables like Belden last for 40-50 years without any issues. In fact, our Internet is HFC running on 45 y/o coaxial and no issues with speeds whatsoever.

                  Speaking of the "bad" old cables I have a POE FHD network camera running over telephone CAT1 cable without many issues.

                • @PainToad:

                  A few meters of CAT6 inside your house is not the same as

                  Why not specifically?

                  Metals have electrical properties that are well defined an understood. There is no magic here.

              • -3

                @Juice-Wa: Copper is perfectly fine over shorter distances for 10Gbps. Of course there are issues where the cabling hasn't been maintained properly.

                I would argue that it would be very challenging for an observer to tell the difference between a FTTP/FTTB//FTTC/FTTN/HFC connection when the underlying physical medium supports 50/20Mbps. Compare this with the difference between high latency SkyMuster and low latency Starlink and blind Freddie could tell 15 seconds into a voice call.

                • +2

                  @mathew42:

                  I would argue that it would be very challenging for an observer to tell the difference between a FTTP/FTTB//FTTC/FTTN/HFC connection when the underlying physical medium supports 50/20Mbps

                  Reliability is the difference. My area is mostly HFC. I continually see people complaining about NBN outages in community groups. Meanwhile my FTTP has been rock solid for years.

              • @Juice-Wa: The copper used for the old phone lines are garbage. Unless it's very old then it will have a thin gauge wire which doesn't have the bandwidth capacity over distance, if old and has the thicker gauge then it'll have a number of joints and taps which create a heap of interference at the higher frequencies causing the node to lower the speed to get stable connection and low packet loss. Don't need an in home fibre network to make use of the fibre connection. Just a few devices on the home wifi is enough to max out the connection. Or just have Cat6A which will do 10Gbps in the home.

              • @Juice-Wa: Loosen that tin foil hat. It's cutting off circulation.

            • @PainToad: yep, big drop in speed in my area from midnight to 5am, must be all the torrents people launch before bed time after they finish gaming ot TV.

            • @PainToad: HFC is garbage if I owned a business in a HFC area i'd get it ripped out by NBNCo and get Fibre.
              FTTN at least doesn't go offline whenever a lightning strike hits which it does with HFC.
              Speeds are a bit shit on FTTN though unless your near a node.

          • +1

            @Twix: try being in an area where the coax has been flooded twice over the last 11 years….

      • Most HFC is limited to 250, you are a lucky sod if you are getting 750+. They have to run a test to assess quality of your connection. Also in my experience HFC loves a good small drop out here and there on the regular.

        • +5

          Most of HFC has been updated to DOCIS 3.1 to reach Gigabit.

          • -1

            @Twix: When did that happen, do you know?

            • +1

              @mooney: nbn said most of the DOCSIS 3.1 upgrades were done last year.

        • Most of the lower north shore can get Gigabit. Im in Willoughby and could get Gigabit before I downgraded last year.

          • @splurgi: I’m Turramurra and I max out at 250 but only if I give up some upload speed.

      • in theory. in practise, I cannot get more than around 200M (down) for my HFC.

      • How much to convert HFC to FTTP I wonder?

      • I'm on HFC, Max speed I can get is 100Mbs. Over in WA so could be just behind the rest of the country getting things upgraded for faster speeds

        • I had 250/25 from TPG on a 45y old coax cable with DL speed easily reaching 245 Mbps. Switched back to 100/40 as need upload speed more.

          • @vovka: My HFC is supplied by LBN, limited who I can use as my ISP. Might also be why I'm stuck at 100

            • @adaminperth: Correct LBNCo haven't upgraded all their areas yet probably won't be either as Opticomm own them now so you'll be just switched over to the Opticomm network.

      • We live in Kippa-Ring QLD on HFC and it's a suburb added to the list for FTTP upgrade

        • Only FTTN and FTTC locations in Kippa-Ring are getting FTTP.

    • Because their pricing structure discourages high speed plans so if they were to overbuild HFC with FTTP they would probably be spending like $100+k only to end up supporting single digit users.

      • Correct. The crowd bay for faster speeds, but the reality is that 85% will only pay for 50Mbps or slower with unlimited quota only a tiny minority make use of.

        • +1

          I meant the higher speed plans (250/100, 500/200, 1000/400) that are available with FTTP but not HFC. NBN doesn't want people on these plans so they charge a fortune for them which results in next to no subscribers.

          • +1

            @BROKENKEYBOARD: The speed tier (AVC) price increase is not that large. The problem is that RSPs are selling unlimited data plans.

            If a customer changes speed tier on a plan with a quota, the cost to the RSP is the difference in AVC. If the same customer doesn't have a quota, potentially the customer could consume considerably more data, requiring the RSP to purchase CVC. When you realise that RSPs purchase less than 2% of the CVC required for the peak speed, a few customers on 1Gbps plans downloading intensely is a huge risk.

            • +1

              @mathew42:

              The speed tier (AVC) price increase is not that large

              Proposed charges (with equal CVC) from May are:

              250/25 = $68
              250/100 = $100

              1000/50 = $80
              1000/400 = $230

              When you realise that RSPs purchase less than 2% of the CVC required for the peak speed, a few customers on 1Gbps plans downloading intensely is a huge risk.

              Most ISPs are already offering 1Gbps so CVC is not the issue. The issue is the plans that are unique to FTTP are excessively expensive so it would be pointless to overbuild as very minimal people would subscribe to such plans.

              • @BROKENKEYBOARD:

                The issue is the plans that are unique to FTTP are excessively expensive

                The fast plans are excessively expensive because RSPs need to cater for the impact of heavy downloaders on faster plans. The reason that 1000/50 is much cheaper is that ACK packets combined with congestion control provide natural rate limiting (unless you spend time tuning router settings).

                The physical fibre connection costs exactly the same if you are connecting at 12 or 1000Mbps. It is only when you start transferring data that RSPs need to invest in CVC (or accept congestion).

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