I have noticed that alot of my transactions on Shopback tracks, but there's not figure for the cashback, it just says "calculating". Just worried that these will be stuck like this all the time.
Are you guys seeing this. It appears to happen for eBay and Amazon orders.
Yes, saw it on recent ebay orders. Amazon order didn't track (how long does it take to track?)
IME that means $0. Are the items in categories that you were expecting to earn cashback on?
Yes, I'm expecting a cash back, otherwise I wouldn't even go through shopback, I will just buy it directly.
The "calculating" changed to $0 and the cashback was confirmed, not rejected. For me, I'm guessing the cashback would have been less than a cent, so shopback shows "calculating".
@Muzeeb — this is your cue…
Happened to my Kirin purchase. It tracked after a week of 'calculating'.
Yes, happened to my recent Myer purchase too. Upon lodging an inquiry, they just came back and said it's been rejected since my order wasn't complete. Funny thing is by the time they replied, I had all of my items delivered and sitting with me.
Same here, on an order of +$600 the order didn’t track (first time this has occurred with Myer and one of my larger Cashback transactions) they said it didn’t complete, I replied with invoices and all then they said Myer won’t pay Cashback as it didn’t go through their Cashback site, I used the ShopBack app, then I complained again and they offered $10 credit. All sounded very dodgy as I’m a very seasoned user of ShopBack/cashrewards. Next time I will just buy discounted gift cards, at least it’s guaranteed.
on a separate note, how do we ask them if they would do a one day only store special? [eg like cashback had LG Au 8% for a short time]
My orders from amazon tracked initially but changed to calculating sometime after. Only noticed when checking if a bonus came through.
Looks like it happened on orders paid with gift cards and they did add that as an exclusion sometime.
They use a very sloooooooow calculator.