[PRICE ERROR] Asus Eee Slate Ep121 Windows 7 Tablet - $122 Harvey Norman
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Found this whilst browsing the site. It seems a lot cheaper than all other retailers so it seems like a good deal.
Comments
- There was no stock counter
- Item advertised online with "EOY clearance" in red below price (makes it suggestible that stock is to be cleared)
- Even though price is ridiculously, ridiculously, low for a "mistake" (below cost-price?)
- Remember Braun series 5 epilator genuine "mistake" (where they could have profited more) that generated revenue - a large number from OzBargainers - and that good deal was free, incidental, advertising
- This "mistake" deal, similar to Braun phenomena, has gathered significant site traffic on Boxing Day?
- Except this time, Harvey Norman were prepared at 3am; technicians prevented automated confirmation emails (chat guy said so). They removed page at 5am ish. 2+ hours.
- They have plenty other items on sale online and other promos simultaneously
- One "mistaken" item that gathered 14000+ page clicks directed buyers to their site
- A lot of advertising is done via social media
- This was successful exposure
If it is a price error and transactions aren't completed, they are not to take any of our money and cancel orders IMMEDIATELY. I received no confirmation email unlike all my previous purchases. I'd understand price error. I'd be happy to have my funds untouched by HN.
Revolutionize on 26/12/2012 - 08:26 ¶Credit Card is still pending, and I haven't received any confirmation email either. Anyone else on the same boat?
+2 votesIs anyone going to try to go to HN local store and try and pick the item up?
Heres a link to the item for those who want to try..
+6 votesI just got this e-mail. This is crap.
Re: Online order # ***
From
PA, EvertonParkTo
@.com
HiUnfortunately the above order cannot be fulfilled due to incorrect pricing being placed on the online site. Online has been advised and will be organising a refund for you. If you have any further queries please contact online on ***
Many thanks
Sharon Fowke
Personal Assistant
Harvey Norman Computers Everton Park
Ph: ***
Fax: ***
Email: ***
+4 votesWhy are people annoyed? Just about every web site has a policy on pricing errors and usually you still buy them in the hope they will be honoured. In this case it won't. I'd still try again tomorrow in the same case but i wouldn't be annoyed about it if it was cancelled again.
Just relax people, you took a chance and it didn't pay off. That's the game we play at ozbargain.
- +7 votes
See how successful the Braun series5 epilators sold at HN due to genuine mistake? Thanks to OzBargain. Hence, they had HN technicians out at "3am" (quoted) to "fix" the issue this time. Hence, these techs stopped the confirmation emails being sent (apparently). This isn't really bait-and-switch because HN didn't advertise (technically). Since it's online only, gathers site traffic. And it's conveniently timed during the hours before Boxing Day trading? $122 is extreme. $59 (braun epilator, old model) is closer to cost-price.
Two words: Harvey Norman.
ozyack on 26/12/2012 - 09:07 Comment score below threshold (-4).- +5 votes
I know what you're saying but at a supermarket they may make a $1-$20 loss at a guess on the item and then correct the mistake, thereby not making multiple losses. That is not really of the same magnitude of this mistake and they have T&Cs to cover themselves in this exact event.
I can understand people might be a little annoyed 'because it would have been nice', but I think moral outrage is a bit of a stretch.
+2 votessupermarkets honour them because its most likely a $10 loss max and its only 1 item as they fix the pricing right away.
here you're asking them to honour a $500-600 mistake and not only just 1 but probably hundreds if not thousands.
thats why these big companies DO honour them if the price differential is not huge and it does buy good will for the small loss they make but could be a million dollars we're talking about here now.what if somebody had hacked their site and changed some prices on things - would you still have the same attitude?
DrStinge on 26/12/2012 - 09:47 Comment score below threshold (0).
+1 voteyeh, supermarkets if they pick it up will just fix it on the first customer.
but I have read of some companies honoring the deals, think i remember reading one on whirlpool some time ago about Dell honoring for something they were selling which was listed with a much lower price. can't remember what. and also think i read here or somewhere about some company giving vouchers for a mistake they made and had to refund customers. then i've also seen a few posts here of companies just giving refunds and doing nothing.
highdealer on 26/12/2012 - 09:57 ¶dell is really good at honoring deal, hardly normal on the other hand is not.
yeh i thought some of you might get lucky being harvey is a big company also and run with it like a promotion. maybe with multiple purchases being made to one each. though they are usually higher prices i think and apparently tighter with things like discount bargaining so i guess not too much of a shock!
HandsomeMonkey on 26/12/2012 - 09:56 ¶Took me over a month to get the money back from them last time..
+10 votesI find it ironic, that this is the same Gerry Harvey who would be up in arms on Today Tonight complaining about how internet purchases are killing the Aussie retailer, if this were a deal online from a US based company or the like, yet when it's on his website and we're actually trying to buy from him it becomes an "error". Good call Jerry -_-
+3 votesbargainhunters on 26/12/2012 - 10:29 ¶is there any bureaucracy in HN refund process? they seem to be very fast in accepting money, but very slow in refunding even though it all started by their misleading and incorrect pricing.
Aquilius on 26/12/2012 - 10:41 Comment score below threshold (-4).
Boomeraang on 26/12/2012 - 10:51 Comment score below threshold (0).
+7 voteseasternculture on 26/12/2012 - 10:53 ¶so you want a retailer to loose hundreds of thousands of dollars so you can get a $122 tablet PC
im not a lawyer, but i honestly think if this went to court, they would rule in favour of the retailer and probably fine you for wasting their timeIts a genuine mistake, suck it up and get over it
+9 votesMy advice here is to let it go people, pricing errors in turn will bring opportunistic buyers like us.
I myself ordered 2 and didn't remotely believe that i will receive the item but took the gamble anyways.
If you dig into their T&C's you will find that they are more than protected for these type of errors.
It's boxing day people, there are a sea of bargains to be found out there.
Boomeraang on 26/12/2012 - 11:19 ¶All our payments got through, but only the first few people actually got confirmation emails (according to ozBargain).
+1 voteGreenGuava on 26/12/2012 - 11:27 ¶On the otherhand, if the Paypal account was linked to a credit card as the funding source, the refund will go back on to the credit card.
liverpool2009 on 26/12/2012 - 11:18 Comment score below threshold (-8).
payton on 26/12/2012 - 11:20 Comment score below threshold (1).- Boomeraang on 26/12/2012 - 11:20 Comment score below threshold (2).
- liverpool2009 on 26/12/2012 - 11:50 Comment score below threshold (-1).
berger on 26/12/2012 - 11:26 Comment score below threshold (0).
+1 voteIt is not a suprise that HVN would not honour the deal (Harvey Norman couldn't even hold an item for me for 30 minutes, despite telling me on the phone that they would do that. They did not apologise nor say sorry.).
Even if HVN ended up not honouring this, the OP still deserve the +'s. It is HVN being dodgy here.
As for missing out on OZB deals… that's life. It is good other people got them. If people managed to purchase a bargain (or bargains) before me, then they deserve to have them.
+2 votes****** Refund ******
Spoke to HN Live Chat, was told refund to my creditcard would take 24-48hrs. Seeing today is Public Holiday, refund can be from this week up to Monday next week 31 Dec 2012.I only gambled one and am waiting for $128 refund, I'd imagine the wait would be a bit more urgent for people who put in crazy amounts like 7-9 tablets haha.
- +1 vote
Not suprised about this.
HVN… this is a company which starts selling items before the official advertised start time (HP Touchpad), does not price match MSY (some HVN stores even refuse to match prices from other HVN stores), does not understand the meaning of holding an item for a customer (told me they would hold it for me, by the time time I arrived, they told me they sold it), have staff who believe a portable hard drive making click click noise non stop is still considered normal.
- highdealer on 26/12/2012 - 11:51 ¶
I ordered 2. One for me, one for me mum. Does that mean i am being greedy?
chansthename on 27/12/2012 - 18:38 ¶The Wheel wasn't a mistake on DSEs behalf exactly. They were making profit on them. Logitch were the ones angry because they didn't want the wheel selling that low.
- +1 vote
did you buy one for $800 yesterday?
they are $500 on Amazon. i would have thought possible they were able to discount them for a clearance / special promotion. i remember another tablet a while ago that was like $100 down from $600+? (don't remember original price but was fairly heavily discounted).
- +1 vote
HP Touchpad was discontinued pretty much at launch and sold is as with no support.
http://www.smh.com.au/digital-life/tablets/hp-touchpad-fire-...
This isn't a similar situation.
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Shlomo Scheinbaum on 26/12/2012 - 18:08
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mrdevil on 26/12/2012 - 02:39
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meetspin on 26/12/2012 - 09:40
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HD on 26/12/2012 - 02:37
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MMM on 29/12/2012 - 04:59
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I don't mean to make it seem like a conspiracy but… Time will tell if it was a pricing error or a marketing ploy. If the latter, ACCC time.
Edit: Plus, I want my refund NOW. I'd be so upset if they're investing my funds (and yours) when we're paying interest.