OzBargain's "Tablet Headache" deal makes the Herald Sun, Gerry Harvey calls us professionals
As some may be aware, a member found the Asus Eee Slate Ep121 Windows 7 Tablet on sale for $122 at Harvey Norman on Boxing Day. The tablet sells at competitors for around $700 so most probably a price error although it was Boxing Day. Fast forward 3 days, and the thread has amassed 13 pages and 1,306 comments. Many members are yet to get a refund and the rep seems to be fighting an uphill battle.
Unhappy Harvey Norman customers say its online store reneged on a Boxing Day deal after a website bungle that could have cost the retailer close to $770,000.
Harvey Norman chief Gerry Harvey said a mistake occurred when uploading the sale price of an Asus tablet, which retails for about $800.
It was supposed to be discounted to about $600 but instead was listed as $122, the amount of the discount.
"It went up as a mistake around midnight and by 4am our people were alerted to it," Mr Harvey said.
But not before about 300 people snapped up 1600 of the bargain tablets, according to Mr Harvey, who said it was the work of professionals, not everyday consumers.
"It was obviously a mistake and they knew it," he said.
Mukul Singh and many consumer forum members said they had bought the Asus tablets in good faith.
The ACCC watchdog would not comment.
Pretty typical response but the best part is calling us professionals and not everyday consumers. I think that should be our new slogan (or at least a t-shirt design). Unfortunately, no mention of OzBargain, only consumer forum member.
EDIT: Screenshot of article