Temu Address Format for Delivery?

Lcrazycalm1991 on 06/05/2024 - 10:31
Last edited 06/05/2024 - 13:24 by 1 other user

Hi there, I decided to try Temu out for some simple items.

All seems fine, except when putting in the order delivery details, Temu's address format looks something like this:

street address (necessary)
unit number, flat number etc (optional)
Suburb state …

Shouldn't the flat number come BEFORE the street address for Australia Post to send it correctly?

Frustratingly I tried to contact customer support for over an hour and the entire time you are just talking to an AI or some person who clearly does not know English well enough to communicate.

How would you enter your address in this site?

Thanks

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• 

  jugsy on 06/05/2024 - 10:36

  +2

  Doesn't matter, it'll arrive

  • 

    crazycalm1991 on 06/05/2024 - 10:47

    -1

    Are you saying the line order doesn't matter? Auspost can figure it out?

    • 

      jugsy on 06/05/2024 - 11:04

      +1

      Yes

      • 

        crazycalm1991 on 06/05/2024 - 11:49

        -2

        Thanks. Not doubting what you say but how do you know?

        • 

          Muzeeb on 06/05/2024 - 11:51

          +3

          @crazycalm1991: Because 10s of thousands of Aussies who live in flats/units/apartments have had successful deliveries. If it was an issue it would have been resolved by now. That's how.

          • 

            brendanm on 06/05/2024 - 15:22

            @Muzeeb: Please stop it with your common sense.

• 

  hasher22 on 06/05/2024 - 11:53

  +1

  99% of the time, you will not get your Temu parcel from Australia post, they use their own courier.

  Temu writes unit numbers on the package like this:

  10-15 Banana St / U 50
  Sydney NSW 2000
  AUSTRALIA

  or

  10-15 Banana St / 50
  Sydney NSW 2000
  AUSTRALIA

  The only time they will use Australia post if they can't use their own courier or you send it to a parcel collect or parcel locker address.

  IMO send all your temu package to a parcel collect/locker address, I already had 3 packages "missing" from Temu to my personal address and my mother had 2 packages "missing". We both switched to parcel collect/locker and got our packages 100%

  • 

    YodaBaby on 06/05/2024 - 14:53

    The problem I have with parcel locker is it is unreliable. I had made about six purchases over a 6 weeks period. I received one at parcel locker, and 5 out of the 6 packages got redirected to the "nearest" post office for collection during business hours. What a hassle and extremely inconvenient. Hated it. As usual AusPost sucks.

    • 

      hasher22 on 06/05/2024 - 15:20

      Oh really? Must be your local post that is giving you hassles?

      I have ordered many times from Temu, maybe 20+ times and all to my parcel locker after incidents at my unit address. If it doesn't go to the parcel locker, it redirect to pick up from the same post office, but my parcel locker is in the Australia Post site, but that only happened 1 time because the parcel was too long.

      Maybe try a different parcel locker?

• 

  crazycalm1991 on 06/05/2024 - 11:57

  Fair enough.

  I've only ever written it one way because I thought that was the only way.

  • 

    hasher22 on 06/05/2024 - 12:00

    +2

    Because it is the right way to write an address, putting the unit number after the street address is stupid.

    Here's Australia Post's address writing guideline: https://auspost.com.au/content/dam/auspost_corp/media/docume…

    I run a tiny business and the amount of people that don't know the 'right' way of writing addresses with a unit, apartment, building number, ticks me off. You know how many times people write "SYDNEY" for non Sydney addresses? You'd be surprised alot…. for example if they live in Blacktown, they would write "SYDNEY, NSW, 2140"

    • 

      crazycalm1991 on 06/05/2024 - 12:18

      +1

      I think it probably doesn't help that sites like Temu explicitly want it back to front.

      Also, you often see address fields prompted as 'City' but actually they mean suburb (or small country town or city). I think an overseas person would be confused by this.

      I'm pretty sure in China the Address lines go opposite to ours: State to unit number.

      • 

        hasher22 on 06/05/2024 - 13:13

        It really doesn't matter technically, cause couriers know people write addresses the wrong way or not the preferred method.

        Cause the package either gets delayed or the person delivering it can read addresses that are not in the correct format.

        For example if the addresss is at a unit, the delivery driver comes to address, they will just read the address again and see the unit number is at the end of the written address.

        It's not a big deal, just annoying more than anything.

  • 

    Frank Murphy on 06/05/2024 - 17:02

    That's probably the way we're all taught to write an address - however, it does fly in the face of logic.
    To deliver anything, first, you have to know which country it has to go to - (only then you can direct it to the correct region/state/province/county/prefecture/island/etc - then find the suburb/locality/etc) - then street - then property number - then which unit/flat/townhouse/floor, if applicable.
    The italics in brackets, above, can usually be replaced with a postal/zip code.

• 

  CodeXD on 06/05/2024 - 12:48

  +2

  I use parcel locker for anything temu/auspost since I don't trust whatever method they use to send it.