Tangerine VoIP settings with ZTE H268A modem

gargoyle on 07/05/2024 - 19:26
Last edited 07/05/2024 - 19:28

I received a email from Tangerine that my Voip service is ready to go but they didn't provide the password or sip proxy address and so i called them and they emailed the details.
I put the password and sip proxy address in the voip settings in the ZTE H268A modem and rebooted the modem but it still states it's unregistered and voip is not working has any Tangerine users have this problem?

This is what they sent in the email i have not included the land line number that is the Connection username or password.

Connection username: ( )
Connection password: ( )

SIP PROXY: voice.mibroadband.com.au
SIP Proxy Port: 5060
SIP Registrar Port: 5060

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Comments

  • spackbace on 07/05/2024 - 19:44

    Seems to match this

  • bazingaa on 07/05/2024 - 20:22

    can you try with Zoiper client on PC ?
    https://www.zoiper.com/en/voip-softphone/download/current

    looks like Spintel has a VOIP guide for the modem : https://articles-intercom.spintel.net.au/en/articles/5660887…

  • gargoyle on 07/05/2024 - 20:27

    sip protocol settings.
    https://i.imgur.com/LQ6KCgx.png

    and sip account details, is that all that needs to be changed?
    https://i.imgur.com/SsxHWyN.jpeg

  • AndyC1 on 07/05/2024 - 21:13

    What did support say on the second phone call?

    • gargoyle on 07/05/2024 - 21:20

      basically since it's not there modem there is nothing else they can do, i will cancel the voip if it doesn't get registered got no other choice.

      • AndyC1 on 07/05/2024 - 21:27

        Watch you do not loose the number.

        • gargoyle on 07/05/2024 - 23:18

          the number will be gone for good once the voip service with them is canceled that's just the way it is, Tangerine is hopeless with voip i don't recommend them.

  • gargoyle on 08/05/2024 - 11:26

    I spoke to Tangerine today and they can not configure there Voip service to work with my ZTE H268A modem they said it's not compatible yet the Voip was working with them before they changed the connection from FTTN to FTTP, I checked there BYO modem list that is compatible and the ZTE H268A is there, Like i said Tangerine is hopeless with Voip that's a fact.
    https://www.tangerinetelecom.com.au/storage/Modem%20Guides/B…

  • gargoyle on 08/05/2024 - 18:39

    I spoke to Tangerine again today basically the ZTE H268A modem is not compatible for Voip via FTTP and i would need a new modem like there NetComm NF20 for Voip to work.
    If they provided Voip through the NBN box UNI-V Port and i wish they did i wouldn't need a new modem just for Voip.

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