Do you need to wait for order pick-up confirmation emails (from HN, DSE, etc) before picking up instore?

Nazy on 01/09/2013 - 12:07

Hello everyone, I'm slightly confused with regard to whether you have to wait for order pick-up confirmation emails before you go into store to pick up an order.

When you get notices such as "We'll email you as soon as your order is ready for pickup" do you wait or head into store?

I ask this because I missed the K400R deal (I was early to the deal) as I was waiting for the order confirmation email, and stock ran out (and I am on back order, hopefully to get the product). Now some people have claimed that you don't need to wait for the order confirmation email, and that you can just rock up with your order number and personal ID, and get your order.

So I tried this with the Philips CitiScape DOWNTOWN order, and went into store (250 Parramatta Rd, Auburn) before the confirmation email, and they told me that I had to wait for the order confirmation or they can't give it to me (as it hasn't been processed, yada yada yada), and they also said they had no stock.

Therefore I'm confused with regard to this issue, and just wanted to know what others think/experience with this issue.

Also is it better to just cope up the delivery charge instead? I mean do you sort of get more assurance/priority/chance of getting the product if you opt for delivery instead of pick-up?

Talk about your experiences with it, at different stores (HN, DSE, etc), different locations and different staff members.

Thank you, and will be interested in hearing what people have to say.

Also, Love Ozbargain and the money it saves us (Though highly debateable considering the unnessary things that we don't need but still buy).

General Discussion

Comments

  • ode1online on 01/09/2013 - 12:12
    +3

    Id ring first
    I ordered online before and never go a confirmation
    I popped into the local store and they new nothing
    I gave them the copies of my email and order

    they got the stuff off the shelf

    hopeless

    It seems the order goes to the most local store when ordering online
    but they don't seem to care about it!

    My experience was with warrawong

    • voteoften on 01/09/2013 - 22:45
      +2

      The above looks like some modern japanese poetry.

  • Colombian on 01/09/2013 - 14:28
    +1

    I got the k400r online last week. I did not wait for thr confirmation email, just went there with the online receipt I got from HN and that was all. Pretty easy I would say.

  • Domingo on 01/09/2013 - 17:51
    +1

    I went to HN Knox to get my G710+. The guy there said the orders come through in a batch at some point (possibly someone has to process them from the online store and send the orders to the shops?)

    I did some other shopping, came back about 45 mins later, about 3 hours after I placed the order, and it was there and ready to go.

  • 777 on 01/09/2013 - 21:36
    +1

    Two experience with their pickup was really appalling
    First time I had no print but on my phone email flatly refused
    No concept of looking after the environment
    Second time with everything they need but couldn't find my order even the same stock was on floor, simply hopeless

  • pinnacle on 02/09/2013 - 08:01
    +1

    Not sure of collecting your online order without a confirmation email.

    I have collected numerous online orders from DSE & HN. Very good service. Some of the orders with HN were packed into Photo print envelopes (like iTunes orders) and is happy overall with the service.

  • vipulrm on 02/09/2013 - 09:23
    +1

    I have collected quiet a few online orders at HN, DSE, Officeworks & Target without any issues. However, I have always waited for the confirmation email before going to the store to collect it. So far, it has never happened that I ordered something and I didn't get a confirmation email. So for me, it's been smooth sailing. Hope I haven't jinxed it by saying it loud :)

    • Nazy on 02/09/2013 - 12:55

      On average how long does it take for you to get the confirmation email?

      • vipulrm on 02/09/2013 - 15:50

        I have received notifications from HN, DSE & Officeworks within two business days. Target can take between 5-7 working days.

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