I've bought heaps of stuff through velocity and with their recent bonus offers, when I went to buy my washing machine through appliances online, I chose velocity over start here. The points never arrived and after providing prrof and velocity going through email address changes, I finally received a response. Appliances online claims I was not logged into velocity when the purchase was made and apparently velocity is too bloody lazy to check whether I was logged on, even though I have the exact time of purchase from appliances online. So just tough luck for me.
I was drawn in by their bonus points offer. It was marginal, but I decided it was worth it to take the points over the cash from start here.
I was happy with appliances online service, but I will definitely need to factor in the risk of getting nothing (points or $) if I buy from them.
As for velocity, I will now only buy through them if no one else will give me anything for my purchase.
This was a large purchase. I was very careful and have bought successfully via velocity before.
Depends on your browser too. If you are in stealth mode or equivalent, it can't save any cookies and therefore can't link your purchase with the referrer website.