Why on earth would anyone think online airfare search engine are cheaper than an agent?

We constantly hear that agents are a dying breed due to the internet.

On the contrary, we are getting busier, as most clients haven't got a simple itinerary (we don't sell SYD/MEL tickets for example)

Most of our consultants, work hard & earn good money & get a few perks.

Many people stupidly believe, if an airfare is found at an online search engine, it must be cheapest.

The reality is, almost 100% of the time, fares on different search engine sites are within a few dollars of each other.

We often get the emails that says something like …

we know you probably can't beat it, but we have found online, A to B return for $x.

We mostly only sell USA/Canada & mostly Xmas school holidays & we can always do better, if well in advance.

At last minute, which can mean different things, but we think of it, as inside 2 months before departure, there's very little left that's cheap.

Sometime, our clients have to cancel & with most of our tickets, we can do a name change for a fee paid to airline, so can onsell clients tickets who can't travel.

This is generally the only way we can offer cheap fares to USA/Canada within 2 months of departure for Xmas school holidays, the busiest period of the year, meaning from mid Oct.

That said, in the rare situation, where we haven't sold all of our allocation of seats(which we've paid for), 2 months out, then we may have some cheap seats.

closed Comments

      • +1

        Wow… I'm speechless. You do realise that in this one post you've made you've just betrayed everything you said.

        Oh and I can fly return via Korean Air for $1500. Sure there's a 3 hour stop over but I don't mind those. Thinking I might stay in Seoul for a couple of days - never been. The $500 I save on airfare more than covers the hotel.

        I guess you have a great price for one specific route in a very narrow 1 month window. You're basically useless.

        • +2

          He has only one product targeted at a very specific group… Families wanting to travel from Brisbane to LA at Christmas time. If this is what you want, maybe… he's got the best deal, I don't know, I haven't checked.

          This entire post has been a waste of time… unless you want exactly what he is offering, and 98% of people probably don't.

  • Hi Travewiz,

    Where do you work? Flight Centre? Just curious

    • wholesaler, not Flight Centres.

      • +2

        Are you a manager there? Or a pleb?

  • +13

    cant tell if this guy is troll or not

  • I've tried many travel agents for flights over the years but they have never been able to beat the best online pricing.

    Next one will be SYD <-> LAX. 20ish to 30ish May (~8 days).

    • you need to find better agents, who mainly do what you want, not everything.

      • +3

        Give me your best price then.

        • +5

          He'll say he specialises in peak fares and won't give you a quote. And that to check out the peak fare he's offering. He's mentioned that deal so many times in this thread and no other deals it makes me think travel agents don't really offer good deals except specific ones they are instructed by boss to sell lol

        • +2

          @tikei:

          Probably bought the whole plane out for those dates…..if he doesn't sell them all he has to pay for the seats instead :P

        • this isn't Xmas peak season !!!

          you also haven't given other info like if you fly with the poor old Kiwis. If you're game, you'd probably get $899, cost Australians will only fly via Auckland if significantly cheaper.

        • -1

          @tikei: not peak season !!!

          You can only do a costing with a booking. A price without a booking is meaningless.

          Don't you understand that ?

          I'll say again, we sell Xmas fares & packages 10-11 months a year.

        • +4

          @travelwiz:

          No I don't understand. Hellfire wants to go overseas in may, he wants to find the cheapest fare and then he'll book if it's cheap enough.
          The title of this thread is why people think online is cheaper than travel agent. He wants you to prove us wrong and give him a good deal. If agents are only cheaper in very specific periods and specific destinations then I find that very limiting. So for rest of the year, other than peak period, online is cheaper? So most of the time online is cheaper? Doesn't match with the title of this thread

        • -2

          @tikei: we are wholesaler.

          We don't do May. How many times do we have to say it.

          Do you go to KFC for a pizza ?

          Online search engines can only search published fares, not net fares. Do you understand this part ?

        • +9

          @travelwiz: I think you're the one who doesn't understand what people on this thread are saying.
          We know you're wholesaler. We know you can't offer non peak fares. But not everyone wants to go to that specific location on those dates. Good for those who do. For us who don't, we need more examples to show us that travel agents are cheaper than online.

          I'll give you back a fast food example. I walk into a pizza shop wanting an hawaiian pizza but you only have vegetarian. Naturally I walk out as it's not the one I want.

        • -2

          @tikei: it all depends on where you want to go.

          If USA find a wholesaler or agent who specialises in USA as they have net & wholesale fares with certain airlines.

          Why on earth do you think most airfares appear in online search engines ?

          Our fares have nothing to do with those found in online search engines, as airlines don't distribute all their seats through computer reservations system (CRS's/GDS's) are they cost airlines a lot of money.

          eg. EUROPE
          Haven't seen EVA AIR flights ex BNE to LHR, CGD, AMS etc. in online search engines.

        • @travelwiz:

          Because it's the information age and naturally everyone goes online to do their research first. I think wholesalers need to have an online platform too, there's not enough exposure to know about wholesalers' cheap specials. Most people don't like calling around to ask and negotiate.

        • Yes this the fare I picked up already.

        • +1

          @tikei: Why do you think Travelwiz is here. The plan was clearly to advertise their packages. Instead they've ended up looking unprofessional.

  • +2

    My father booked a big overseas trip for 3 of us and paid around $15k in advance. About a month before we were due to fly out he had complications with a previous surgery which was noted on our insurance and ended up passing away. Flight center did nothing but give me the run around and lie through their teeth as to why their insurance wouldn't cover it and we not only lost our father but never seen a cent back from them.

    Hope anyone to do with Flight center dies a slow painful death of their own, low life scumbags. Would never bother trusting any agents after that experience, all travel I do I now 100% book myself and cant wait for the day people realise they dont need these overcharging scumbags to book their holidays and they all go bust.

    Why would I use an online search engine over an agent? thats why scumbag.

      • +8

        Your compassion for the guy who lost his father is phenomenal. Are you even human? @travelwiz

        • Even a spambot has more compassion.

      • +1

        This is a great example on how to lose potential customers.

  • +2

    Who are we flying with for these $1399 tickets? What it sounds like to me is that you buy up a large allotment of tickets over a specific period (presumably when you know it is going to be busy)? Is this correct?

    • -1

      Qantas.

      Correct.

      We've been doing this a long time.

      The only thing that's changed over Xmas period in last 20 years eg. is a shift away from Canada to USA instead, as back prior to SEP11 we had airlines like Canada 3000 who flew direct BNE/YVR(Vancouver) & in peak season were as low as $720. Back in those days, there we no EXTRA taxes/charges.

      They were the 1st low cost long haul & were actually the launch airline for the A332. They taught us about how things are done in Canada/USA, ie. buy blocks of seats from airlines & get a better deals, by taking the risk off the airlines.

      • +3

        That makes complete sense now. As you said, you are essentially taking the risk of selling those tickets, but minimising that risk by buying the tickets in a peak period to presumably a low risk destination and by buying so many tickets, push the online prices up which allows you to set your price and make a margin.

        I don't really have a problem with this, but it doesn't make the title of this thread accurate. Just because you can do it during this specific period to a specific destination doesn't mean agents are cheaper in general. I imagine during non peak periods, agents would struggle to do better.

        • -1

          Flight Centres policy is to always undercut, where they can. You can't be cheaper if no seats left at all.

          Most long haul airlines will overbook their flights, based on average no show %.

          We can sometimes get a confirmed booking when a flight is showing booked out. you can't do that online.

        • +4

          @travelwiz: But that's all 'sometimes, maybe, perhaps' people generally want certainty. You are pointing out a number of benefits of travel agents that I'm sure most of bargainers are probably aware of, but again, it doesn't make what your thread title says true.

        • -1

          @Spalfnaganalf: but it is true. Your faith is online search engines is not valid. We just proved it, with our deals.

          Plenty of wholesalers out there who have similar deals for their destinations.

          • hundreds of airfares that never make it to online search engines (it's toohard for a computer to handle)
        • +1

          @travelwiz: I never said i had faith in online search engines. I use a number of resources when i look for the best price, but the best price is also not the only factor i take in to consideration. You have proven nothing. You have proven that your are able to manipulate the market in a specific case by buying out a stack of tickets. The general statement you made in the title of the thread is not proven by the once case you have given. I'm sure i could find at least one case where an online search engine in an off peak season could beat the price you could offer, could i then claim that online search engines are better? NO.

          You say there are plenty of wholesalers out there who have similar deals for their destinations - OK, but how do i find these 'wholesalers' for my specific location at the specific time of year i want to travel. More importantly, as others have pointed out, how much better are travel agents during off peak seasons where it is too risky to purchase 800 odd tickets?

          I'm not arguing that travel agents have their merits and in particular cases can't be cheaper. My point is - your thread title isn't right.

          Anyway - no point continuing this. All the best!

        • -1

          @Spalfnaganalf: not manipulating the market at all.

          We sell tickets you can't buy online.

          Find the wholesalers ? Maybe the internet ?

          Please read our replies. Many airfares never even make online search engines.

  • +5

    https://www.ozbargain.com.au/node/179943

    OP, do you have any specials besides this one? Because it seems like that is the only deal you have in your bag, and because further attempts to re-submit similar deals have failed, you've come here to try to advertise it further.

    So, I ask again, do you have any other specials?

    • -3

      read our posts. We do Xmas peak season fares.

      BNE & MEL/LAX return from around $1399 to $1699 departing 26Dec-5Jan(not 2-3 Jan) & back 23jan or later.

      Most of our 800 one ways are in this time window, which is when families want to fly to USA/Canada.

      • Yep so all you do, all you have to offer, is December/January airfares from the Eastern States to LAX?

        Seems a bad business idea to just specialise in flights over 2 months of the year…

        • -1

          no very clever business model. It's what families want.

          Families have to travel school holidays & ski season in northern hemisphere is only in DEC-JAN school hols.

          We sell them 10-11 months a year.

        • +9

          @travelwiz:

          There we go, this is why we shop online, because we can purchase airfares that depart year round. I wouldn't even bother with a company that only deals in certain airfares at certain times, because you wouldn't give me alternatives that didn't directly benefit you.

          You've already smashed people on here and the other thread for saying they'd prefer to go early-December, rather than the dates you've pushed… Why? Because you cant compete in anything that isn't your bulk bought flights.

        • -1

          @Spackbace: wrong.

          People contact us, as they want to go on holidays at Xmas to USA/Canada.

          Wholesalers specialise in certain destinations.

          Early DEC is not peak season. Most people can't get away til mid Dec.

          SKI RESORTS
          Crowded all over Canada & USA until early Jan.

        • +1

          @travelwiz:
          What part of my comment was wrong? Before you ranted about something not related to my comment

        • -1

          @Spackbace: you missed the point. You can't do everything.

          Would you take you BMW to a mechanic who mostly services holdens & fords ? Of course you wouldn't.

          We don't cater for corporates. If you're a good client, of course we look after you.

          Another thing you've forgotten about, is airfares is determined by departure & return date.

          If someone wants to go early DEC, we might be able to get them a return date they want at the right price.

          We simply cut & paste with our allocations.

          As said early, we get around 400 outbound seats & 400 inbound seats over Xmas period& we can combine these with general inventory.

        • +6

          @travelwiz:
          Again, you're trying to fit every answer around your business model.

          You asked "Why on earth would anyone think online airfare search engine are cheaper than an agent ?"

          Could you or could you not beat an advertised sale price for a flight from (for example) Per-Syd in August, taken from the cheapest advertised price?

        • @Spackbace: we don't do domestic. Have said that.

        • +1

          @travelwiz:

          So you only have flights between Dec 26-Jan 23rd?
          What cities does your flights depart from? Is it only SYD/MEL/BNE?

        • @ozhunter: No that's period is when most of our clients travel though.

          Only places that have direct & nonstop flights to USA are BNE, SYD & MEL.

          We can do add ons from all Australian ports(inc PER, ADL, DRW, OOL & other qld ports), but almost always cheaper to get separate domestic tickets to BNE, SYD or MEL + can use ff pts to get to BNE, SYD or MEL.

        • +5

          @travelwiz:

          Yep, so here's what I'm saying:

          Perth to Sydney in August:
          You - Unable to offer
          Direct from airline - Cheapest rate

          Anything will be cheaper than you, as you cant offer the airfare… Hence, to answer your original question "Why on earth would anyone think online airfare search engine are cheaper than an agent ?"
          .
          .
          .
          .
          .

          Because you don't offer every fare!

        • @travelwiz:

          It such a pain to see what dates you have available, from which cities to which destinations, and to see what the prices are since we'd have to call/email for every question we have.

          No information about booking/cancellation fees, extra baggage, change name/date fees etc.

        • @ozhunter: not painful at all.

          What questions ?

          Qantas - you want more than 46kgs ?

          No booking fees - why would you even ask this ?

          cancellation-depends on fare paid. On cheaper fares best to do a name change & we'll on sell if for you.

          name change fee $200

          date change fee $200 + any change in fare/taxes

        • @Spackbace: no one offers all fares !!!No one.

          We don't do domestic. What's strange about that ?

        • +4

          @Spackbace:

          The OP has answered his own question so many times…. Obvious troll is obvious imo.

  • Don't know why heaps of people neg him. Most of the times, direct with airline gives the cheapest rate but I have to say not always. I have definitely seen cheaper rates through a TA - doesn't hurt asking if the flights you're looking at are not at risk of selling out quickly.
    I find that TAs can do things the airlines won't let individuals do - name change, seat allocations (esp those in economy which have been blocked for FF status flyers). They also have a more flexible search engine (eg can search by specific fare codes) which you may not be able to get online (handy if some cheap codes are available but not listed on airlines website, or if you're chasing a particular fare code eg mileage reasons)

    • -1

      exactly, except no one knows if flights are at risk of selling out.

      If someone says book soon, they are an idiot.

      Book it straight away. If not required, it will lapse in a few days at no cost to consumer.

      For large bookings we can also get payments extended.

  • +4

    I don't really get what Travelwiz wants to get out of this. It's like they want to let some steam out, and they decided to do it here in Ozbargain forums.

    My answer:

    "We constantly hear that agents are a dying breed due to the internet." Something to point out. Most people don't actually care if you're a dying breed or not. With more and more people using the internet via a computer or some sort of device connected to the internet, it is now much more easier to search for what they need/want/dream of over the internet.

    "On the contrary, we are getting busier, as most clients haven't got a simple itinerary (we don't sell SYD/MEL tickets for example)" That's good for your and your company……..Hoooorayy!!!!

    "Most of our consultants, work hard & earn good money & get a few perks." Working hard and getting perks is good. So good on you guys. Well done.

    "Many people stupidly believe, if an airfare is found at an online search engine, it must be cheapest." Stupidly believe? Calling people stupid in a customer focused business regardless of any comment isn't the right way of promoting your business or yourself.

    …………………………… Dammit. I can't be bothered reading/thinking or answering anymore!

    • He has nothing to lose as Ozbargain isn't his primary client demographic and all of his logic and thoughts are through a square peg hence why he is so defensive.

      He isn't doing his industry any favours by having a rant here and I think most of us will agree that it highlights the multiple points made in this thread that agents are not able to match online fares.

      • I agree.

        This Travel Agent just showed everyone how FAKE and PLASTIC all their employee's are and the FACADE that they put in front of potential customers who is being fooled into thinking they are getting the best price.

  • Don't know about OP, but I travel fairly regularly and I have NEVER found cheaper tickets than an online airfare aggregator That includes travel agents like Student Flights, etc. I'm not saying that travel agents are not worthwhile for many people, but if you know what you're planning to do, and how to do your homework, you'll always beat an agent.

    • -4

      nope. If you see our posts of airfares offered you'll see that what you've just said is wrong.

      • +5

        Sure if you live in Brisbane and want to travel between very very specific dates. You can't compete beyond that. Can you stop using the word 'agent'? It's false and misleading - you're a Brisbane to LAX retailer. Nothing more.

  • I was screwed by Bravofly and had to pay over $100 for a change in air carrier due to bravo fly not stipulating baggage limits of which i carefully checked before paying. Had to call Slovenia and was put on hold for ages to change the flight.

    Do your self a favor and either use the airlines direct website or go to an agent.

  • +12

    Can we close this thread now? OP obviously wants to advertise his so-called Christmas flight bargains to the US. He’s probably made a lot of ozbargainers determined to never use his service, but has maybe convinced one or two people in the community to book that US flight. If that’s the case, I say, good on you OP. Now it’s time for you to take a break from your computer and have a beer because it’s Friday night and no-one can really be bothered hearing any more from you.

  • +1

    OP this is not only affecting your industry. Everything now is transparent through online search, I can quote you on something and then instantly go home and do an online price search.
    From my experience, I would have to act dumb in front of the TA that I know nothing about the price. And if I act like I have done the research, they will usually have that impression of " you should of just bought it online then". What we are trying to say is that if you can't beat by a fair amount, I am not bothered to waste my time to negotiate anything. Time is money.

  • +10

    I am confused by the point of this post?

    • +1

      to make a worthless degenerate scumbag try justify his job - Flight Center are the worst of the worst, no suprise this douche works for them

      • haha, without judging all of them. I did have the same experience the one time i used them.

        As part of a commbank deal, i got a $200 voucher to be used at flightcentre (in store only). I'd already booked flights for a holiday by then, so I planned to use it for accommodation instead.

        Found some accommodation on their site, which was more expensive than agoda. However, the $200 voucher was making it overall cheaper to buy from them.

        Went in store and just wanted to see if they could from their own research find something for me that was better and more suitable than my own research. Nope. Nothing cheaper. I then mention the hotels I'd seen on THEIR site and request a quote for those. Nope, still more expensive =='

        In the end, I had to literally walk them through their own website search and show them the accommodation I'd like to book. Waste of time to go to them in the future.

    • Glad to know I'm not the only one

  • You do seem to offer a pretty good deal on that specific "specialty".

    But aside from OzBargain there is no way to find you. Even Googling 'travel agent sydney los angeles' your site is nowhere to be found. However this would be akin to using Google as an airfare search engine.

    And even if I found your website; it looks terrible. It doesn't offer the same protection in numbers afforded by the mainstream websites. Your particular website may be safe but I personally can't tell the difference between that and a scam. I have however heard feedback from friends that have used the popular search engines. I see that you have an ABN and I can look that up but I have no idea how to look up an LTA nor its significance upon finding it.

    So in conclusion I know that when I buy my electrical knick knacks after checking OzBargain, staticice and ebay I may not be getting the best deal possible but it would take too much time and not save enough money to search further than that. It would take even more time to verify that random websites found aren't scams.

    • -1

      we don't use our website to be found. Goggle is not use to us.

      We don't even need a website.

      • If you don't need it shut down the website.

      • How is anyone suppose to know about you?

    • I think it's 1STJET.COM.AU PTY LTD from Windsor QLD. Found the MD on LinkedIn :)

  • +3

    As logical as you think you might be (I gave up reading half way down the page), I doubt anybody would be enticed to your business purely based on your negative attitude in your posts.

    • what -ve attitudes ?

      All we've highlighted is that many people have no idea how the travel industry works.

      • +5

        many people have no idea how the travel industry works

        That -ve attitude and closed minded thinking. Are you playing some sort of prank, how can anyone not understand how basic economics works

  • +2

    OK. So OP only sells peak December/January OZ - USA. Terrific. We get it. If I want that I'll call you.

    Now would you kindly tell us which agents give us fares cheaper than the internet for other destinations at other times of the year? Or do we need to call around?

    • -1

      find a specialist wholesaler on the internet then call or email them.

      They don't need a pretty website.

      • If each specialist only does 2 months to a few destinations we'd be calling a shedload of wholesalers? These wholesalers by your own admission have useless websites so how do we find them to call them?

      • +4

        find a specialist wholesaler on the internet

        No. You're the expert here. You've worked in the industry for years. You're the one making these claims. We want you to give us names of some wholesalers and their chosen speciality. Maybe then we can really see if they are cheaper then online as you say.

  • +14

    Holy s**t I can not believe the attitude of the rep. I'll be making sure I avoid your company, and will be negging every deal you post with a link to this thread to show the unprofessionalism and downright rudeness from you.

    Some of your responses actually made me cringe they were so bad. Just give up while you can still save some face.

    I really do hope you own this company, if not, I'd be looking for a new job come Monday.

    • -5

      not rude at all, but do get annoyed when people who don't have a clue say this is how it is.

      Busy as hell, which is why still working on a fri night.

      • +1

        Oh yeah, I'm sure you're just that busy because your attitude and website really do just scream 'I'm such a professional' and you come on here abusing anyone who doesn't agree with you.

        You come on here without any facts to back you up, have been handed your arse on a plate more times than I can count, yet you still believe you're right. This is highly entertaining, just to see the ridiculous stuff you come back with to potential customers. Oh how I hope this comes up in the first google result for your company.

        You won't be very busy for long, don't worry.

        • +7

          Busy as hell, which is why still working ozbargaining on a fri night.

  • +4

    I'm from Sydney and I've been travelling out of London for over two years now to over 60 countries and I can tell you for certain that agents are absolutely useless and irrelevant now. If anything when they ARE as good a price they cause problems with incorrect details, failing to send the required documentation and failing to come through with promised bonuses. They're nothing but a headache. It's so much simpler and cheaper to do it alone now. 

  • +3

    …I don't understand why the rep wants to create a quarrel on this issue. The rep's attitude is.. well questionable at best.

    My dad uses agents for booking because it's simple and easy. I personally think the agents' have advantage there. We don't have to search across everywhere for the best price for the ticket for a period of time that we can make. Sometimes it's cheaper with agents, but most of the time, the commision fee makes them expensive. I think it's what you value that makes people to choose agents over direct booking, i.e. hassle free booking vs saving money.

    In terms of expectations that agents are more expensive, you guys pretty much brought it upon yourselves. If in most cases, it's expensive to go with agent, people are going to start associating agents with high price. If it becomes generally cheaper (or even around the same price as the direct booking) to go with agents, people are going to start using agents. Anyways, that's my 2c.

    • commission doesn't make an airfare cost anymore ? why would u think that ?

      In most cases it's cheaper to go with a specialist agent who does where u want to go.

      • +4

        …You really really should stop. All you are doing is making the crowd angry, it's not going to bring people to your business at all. In fact, I am getting the feeling that you are losing more business as you go. Condescending attitudes never bring people in.

        The problem with your argument is simple, you are telling me that the cost attached to air flights are cheaper with agents because you guys are specialists. I do agree that sometimes it's better to have specialists in the middle, as the component of the price would be plane ticket fee + commision fee. Given that you guys sufficiently reduce the ticket price, it can reduce the overall price even with the commsion fee. This looks lovely in theory, however, as the airfare decreases, your share of the price can increase as well. It's not a set fee as far as I know. Also there is a problem with you guys having a monopolistic competition allowing you guys to basically have control in the price. Also, as far as I know, Flight Centre have been caught on an anti-competitive behaviour which makes me trust you guys even less. I am not implying that your service is not worthy of the extra that I may pay, it makes life less hard as I said. I'm simply stating that your argument of you guys being cheaper relies on several factors that you cannot prove, also the fact that your argument seem to go against my personal experience. During my 10 years of nomadic life, I've always found that having a middle man is always costly, with few exceptions.

  • +20

    "Many people stupidly believe"

    do not call me stupid if you want my business.

    "If airlines didn't have agents, they'd have to employ more more people."

    I'm pretty sure airlines would be quite ok without bottomfeeders profiting off their service. People will always need to travel, whether or not travel agents exist.

    "The big thing you forget, is, any switched on agent, will ask if your dates are set or can you go a day or 2 or more, outside those dates ?"

    Most people capable of using the internet to book flights are more than capable of viewing flights around specific dates.

    "& how do you lock anything in online without making a payment ?"

    Um, at least Quantas and Jetstar booking systems already do this during the purchasing process?

    "High cost airlines don't necessarily pay a lot of commission, which is why, we buy seats upfront & get them at prices you will never ever see anywhere."

    So you mean you're reselling a service that would be cheaper if it wasn't for bottomfeeder agents reselling the service, and expect a community whose entire basis is around getting cheap deals, AND YOU WANT OUR BUSINESS?!

    "If you book through an airline, the airline has total control of your booking not you."

    Uhh. I mean.. Wouldn't an agent having immediate control over a booking that the airline also has control over render me weth less control than what it would if I booked with the airline directly?

    "Eg. a wholesale fare may have very different conditions attached to it. eg. we can do name changes after tickets issued, up til a business day prior to departure. Most retail fares, you can't."

    I'm pretty sure this is an addition on more expensive seats.. Even then cant say I've ever needed to transfer a ticket, and doubt I ever will.

    You're beating a dead horse. Online bookings will beat out anything an agent can, they have access to the same wholesale market, mix that with the fact that they are mostly automated and don't pay pimps salary or commision and there's no competition.

    Also when I book online, the website I book from doesn't call me stupid, state 'facts' without any citation, make circumstantial claims, or pretend that they're a more ethical service than competitors. Personally, If I needed to use an agent, I would go out of my way to avoid you and your company.

      • +10

        The above comment takes the cake. As someone in wholesale in a different industry, it is OK to think 'this customer is likely more trouble than he's worth'. After thinking that in my head… AND NOT SAYING IT TO THE CUSTOMER… I then do my absolute utmost to help them out. Your open contempt towards certain potential customers is unwarranted, they could go on to bring you repeat business if you went so rude at the outset.

      • +2

        If you dont want our business why are you trying to drum more of it up from us? your the definition of a deadbeat.

      • +2

        "WRONG AGAIN"

        Do you have any citation at all on any of the statements you've made? I mean, even if you do it's pretty much circumstantial, but I'm yet to see you back up anything you've stated with any facts or evidence whatsoever.

        You're also not very good at maintaining customer relations, maybe you should work on that.

  • +1

    I recommend designing a better website. It's the DOORS DOORS DOORS of websites. I know it's a real business and has your info, but I just wouldn't feel comfortable sending $1 let alone $1777.

  • +1

    I can't believe I wasted one whole hour reading this whole thread. The OP definitely has his merits and I'm sure he's doing good business with the routes he's offering but could be more open-minded to some of the comments posted here.

    YES, the prices of the flights you offer to BNE-LAX are good but what about for other flights beyond those dates? Not everyone wants to travel during peak season (I know I don't)…

    So you mention to go to another WHOLESALER for other dates that you don't specialize in - care to share how we can contact these other WHOLESALERS for other dates and other routes?

    • -1

      How about doing a search ?

      • +4

        But if other wholesalers have websites such as your, which you stated yourself isn't very detailed and that 'Google is of no use' to you, how can people find them? And if they do find them it looks so dodgy that people aren't going to spend time contacting them.
        I like the idea of specialists, but only if they are easily accessible. Honestly there is a lot of potential in that, creating a site composed of deals from specialists.

  • +3

    This is tragic to see. Really.
    I hope OP actually works for a big web-based travel company and it's an evil plan to ruin the reputation of honest sole traders out there.

    Yes this is OzBargain, but not everyone has be compete on price, rather you can offer something more special like personal relationship. Unfortunately, failure to understand customer needs is what's also driving people away.

  • -8

    Wow what an education. We thought people had some idea, but obviously not.

    • Do you know the muffin man the muffin man the muffin man

  • +10

    If this was Kitchen Nightmares, the OP would be Amy from Amy's Baking Company….

    • +1

      If this was The Shark Tank, the op would be the guy from Rent Resume, trying to sell the US arm of his operations, which had $0 turn over, for 2.5 million AUD.

  • +22

    Upvote this if you have used your 5 daily neg votes on OP in this thread alone

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