Hi fellow OZBs,
Wanted to shre the experience I received at Chemist Warehouse store at Hoppers Crossing.
I tried to price-beat an item from current Target catalouge yesterday. It's Madela Swift breastpump - Target's price is $180 where CW is $270+.
After making us waiting for over 20-25 mins, (without letting us know what's going on), the staff told us that they couldn't price-beat Target since it is not a chemist store.
We showed her their (CW's) website on the phone where it said:
"We beat everyone’s prices! At Chemist Warehouse if you find a cheaper price on the same item at another Australian Retail Store, we will match it and give you 10% off the difference! (Excludes "online only" offers)" (https://www.chemistwarehouse.com.au/AboutUs/Why-Shop-With-Us)
It clearly said 'retail store'! She got the store manager 'Mandy' to speak to us. Mandy tried to tell us the same excuse first. After showing her their website, she changed her tune and said they'd price-beat out of goodwill only if the item is available at a local Target, namely Point Cook & Werribee! The PB Guarantee is not applicable if it's available anywhere around 10km+ away from CW store. Apparently they called both Target stores and since none of them had the item available, they couldn't price-beat it.
I asked her to show this T&C in their website but she refused. I tried to argue telling her that I was finding the info vague/wrong and deceiving customers. She gave no proper answer and left. She was extremely rude and arrogant.
I was really annoyed by their treatment, so I called CW head-office after coming home and spoke to the customer service dept. The lady on the phone confirmed that the info Mandy provided was wrong and they'd def price-beat Target. However, she said the local Target store has to have the item available. I requested her to provide me the link of this T&C. She said they don't have to provide that info on their website and it's up to the store manager's discretion how they wanna apply the rule.
I went to the city (Spencer St Mall) store today to try it out again and the store manager price-beat it without asking any question!
I am finding it really stupid - how & why would two stores of the same chain have two different policy?!
Thinking to go back to the Hoppers Crossing store and tell the manager off for wasting my time yesterday. Do you think it's a good idea? lol