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Woolworths/Big W to Exchange Dick Smith Vouchers to WISH Gift Cards - NO RECEIPT NEEDED

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Woolworths/Big W to Exchange Dick Smith Vouchers to WISH Gift Cards - NO RECEIPT NEEDED
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lyl on 08/01/2016 - 15:13 woolworths.com.au (1741 clicks)
Last edited 09/01/2016 - 01:23 by 1 other user

Yep, as expected, woolies are matching coles. Feel sorry for all the people who sent their cards to kogan.

EDIT: While it doesn't require a receipt, it does state that it only applies to cards purchased from Woolworths/Big W. Theres a good chance that they can trace purchase location, so you should only trade in cards purchased from their stores.

Customers who have purchased Dick Smith gift cards from Woolworths Supermarkets or BIG W stores can exchange the unredeemed value on their cards for Woolworths WISH gift cards which can be used at participating stores across the Woolworths group, including all Woolworths Supermarkets, and BIG W, Thomas Dux, Dan Murphy’s, BWS, Masters and Caltex Woolworths stores.

Unredeemed Dick Smith gift cards bought at Woolworths Supermarkets and BIG W can be exchanged, by filling out the redemption form below until 7 March 2016.

To access the form simply click here and save and print the file.

Once completed send the form and physical Dick Smith Gift Cards to:
Woolworths Limited.
Gift Card Team
PO Box 8000
BAULKHAM HILLS
NSW 2153

Mod: See forum topic for all discussion and links to related deals. Note - we will be merging any future gift card exchange deals into one of the 3 existing deal posts/forum post (in the case of further/smaller retailers following suit).

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closed Comments

        • CandyMan on 08/01/2016 - 22:54

          @The Land of Smeg: the moral of the story is as a consumer your rights are protected, as a creditor theyre not. Otherwise they wouldn't be able to trade

        • [Deactivated] on 08/01/2016 - 23:23

          @CandyMan: I would be interested to get a lawyer's opinion on that. I thought that consumers only had rights against companies who aren't in administration/receivership.

          The other side is that sure you may have RIGHTS but no way to exercise those rights in practice is there is no money left to actually claim against those rights after other creditors have claimed their RIGHTS too.

        • [Deactivated] on 09/01/2016 - 06:28

          @macrocephalic: when a company goes into administration, for all imtents & purposes the old company ceases to exist. So my understanding is that consumer affairs/fair trading are unable to do anything.

    • macrocephalic on 08/01/2016 - 16:07
      +4

      Lesson learned, don't accept gift cards in lieu of cash when you're owed cash.

      • montorola on 08/01/2016 - 16:32

        If I ever read the whole "treat this card like you would cash" clause at the back of another gift card, I will slap someone

        • team teri on 08/01/2016 - 16:57

          Oh, it has all the disadvantages of cash: if stolen it is gone. Just none of the advantages. Well, maybe a small one: what's worse, receiving a fake $50 note or a gift card from a company that then goes under?

        • smalltime0 on 08/01/2016 - 19:08
          +1

          @team teri: Depends how good the fake is?

        • team teri on 08/01/2016 - 20:11

          @smalltime0: wouldn't you usually only know it is fake if a store won't accept it? Unless of course it is such a bad fake that you notice when someone tries to give it to you, but then it would not be your problem…

    • 4agte on 08/01/2016 - 16:01
      +2

      Filling in for JV?!

      Ummm you get to redeem a worthless gift card traded for something of value. The size of the bargain will depend on how much unredeemed credit was on the orginal DS card. Seems be to a bargain to me.

    • thangnm on 08/01/2016 - 16:04
      +1

      Exchange worthless gift cards to woolies gift cards is a bargain to me. It may not be a bargain for you but for many people it is

    • xcess on 09/01/2016 - 04:29

      bargain for those with crystal balls

  • [Deactivated] on 08/01/2016 - 16:03

    How would they find out what the remaining value is on these now-defunct cards??

      • [Deactivated] on 08/01/2016 - 16:06
        -1

        That site doesn't work though…

        • puffinfresh on 08/01/2016 - 16:06
          +1

          It did for me

        • [Deactivated] on 08/01/2016 - 16:07

          @puffinfresh:

          Apologies - it is working now.

          Thanks.

        • puffinfresh on 08/01/2016 - 16:08

          @KaptnKaos:
          Oh, I thought you meant after entering details, rather than the site not actually loading at all. That was my fault. I put the incorrect link first (missed the www.) then edited it straight away.

        • supersabroso on 08/01/2016 - 22:09

          @puffinfresh: Posted link still dead. However, the go to deal link works.

        • Moderatorhamza23 on 08/01/2016 - 23:10

          @IndecentExposure:

          Fixed now thanks

    • argamond on 08/01/2016 - 16:06

      The cards are not defunct - simply not honoured by the administrators. Any value would result in them being unsecured creditors (prior to the Coles and Woolworths redemption)

    • jesseboy89 on 08/01/2016 - 16:06

      Isn't it only unused cards?

  • tsunamisurfer on 08/01/2016 - 16:07
    +2

    Well done to Woolies and Big W……because I couldn't see much left for unsecured creditors after the Banks sink their claws into DSE (and the DSE employees buying up all the great deals pre-fire sale).

  • ninetyNineCents on 08/01/2016 - 16:14

    Someone at Kogan is going to make a lot cashing in those DSE cards at W or C.

    • payton on 08/01/2016 - 16:20

      Nah, they don't have the Coles/Woolies receipt to go along with it

    • [Deactivated] on 08/01/2016 - 16:22

      Both WW and Coles require receipts for all exchanges.

      Kogan staff can't do anything there.

  • coprocessor8087 on 08/01/2016 - 16:21
    +1

    Go and convert all your DS gift card as soon as possible ! You don't want them to show you the famous eBay message (can't remember exactly): "Error: All the Balance for this promotion is exhausted".

    They could end this 'promotion' much earlier, just like what eBay usually did.

  • nismo on 08/01/2016 - 16:26
    +3

    None of this helps me so far!

    Woolies: didn't buy any DS gc from them.
    Coles: bought $110 in June, their cut off is July.
    Kogan: thanks but no thanks.

    So, I'll wait:

    /for DS to be revived
    /another company to make an offer
    /register as an unsecured creditor

    • [Deactivated] on 08/01/2016 - 16:30

      Alas the first 2 won't likely accept prior gift cards. 3rd option is your best choice.

      • nismo on 08/01/2016 - 18:19

        I've got a combined balance of about $80-90 across 3 cards, I ain't giving Kogan more than he's giving me! Lol

        • cash8 on 09/01/2016 - 05:35
          +1

          Cant u get $25 kogan credit for each card? Then it adds up to $75

        • nismo on 09/01/2016 - 09:35
          +1

          @cash8:

          Kogan's *Terms and Conditions: Limit of one voucher per customer.

          Whilst it might still be achievable, my highest value GC is $55 - and not worth the risk for me, for Kogan credit.

          I am waiting on a $10 GC from DS Online (that will probably never arrive) but if it does, I might try it. The other one is ~$30

          Above all else, I don't really have anything I need, bought a new phone and lots of cables, headphones, accessories in recent weeks…

    • coprocessor8087 on 08/01/2016 - 16:31
      +1

      Mine is much worse:
      https://www.ozbargain.com.au/node/229128

      Mod Edit: https://www.ozbargain.com.au/node/229128#comment-3358745

      I need Apple to honor this $999 online purchase.

      • nismo on 08/01/2016 - 18:21

        Yep, you win :-(

      • samehada on 09/01/2016 - 00:20

        You should try to go to DSE store and ask the staff nicely to see if you can pick up instore for your order. They may help you out if they can.

  • videoman on 08/01/2016 - 16:33
    +1

    How many people would have kept the receipt from their gift card purchase?

    • pat320 on 08/01/2016 - 16:46

      I don't keep the receipt once confirmed the card is active and the amount is Correct via dicksmithgiftcard.com.au

    • coprocessor8087 on 08/01/2016 - 16:47

      As an actual gift to someone, probably no one will keep the receipt.

      If it is for yourself, for a new unused card, probably 50% people will keep it just in case there is any problem using it.

      After you start using it successfully, you will assume the remaining balance is fine and I don't think anyone will keep the receipts.

    • team teri on 08/01/2016 - 17:16
      +2

      We usually keep all receipts. Although we go shopping lots (we like our groceries fresh) they don't take up more than a couple of Rocher boxes per year.

      You'd be surprised how often those receipts come in handy…

    • [Deactivated] on 08/01/2016 - 23:09

      If you swiped your EDR loyalty card, then you shouldn't need a receipt as they have a record of everything you bought. That'd be my approach.

  • montorola on 08/01/2016 - 16:34

    Do you guys think Dick will stay down or will he rear his head up again? =)

    • nismo on 08/01/2016 - 18:24

      Dick (Smith) is alive and well - and has nothing to do with this business.

      Or did you mean the company?

      'He' and 'his' refers to a human, not a corporate identity.

      I hope the business is revived :-)

    • tyler.durden on 08/01/2016 - 18:59
      +1

      Depends if he feel horny or not

  • wildstone on 08/01/2016 - 16:39
    -2

    Can anyone list out a step by step on how to swap the cards, like the Kogan deals?

    I know it needs a receipt but what do we need to do? Just walk in a Woolies store and ask for a swap?

  • neonlight on 08/01/2016 - 16:55
    +5

    Coles is always one step ahead. Woolies can only follow suit. Sadness. Marketing team deserve to be sacked

    • hollykryten on 08/01/2016 - 17:13

      Yep i bet Woolies is only doing this because Coles started it.

    • Arcticfox on 08/01/2016 - 19:20
      +2

      Who cares, the fact that it is being done AT ALL… is amazing.

    • cash8 on 09/01/2016 - 05:39

      Yeah woolies marketing has been losing ground lately

    • weskambul on 09/01/2016 - 11:11

      Has been this way for years, even the school equipment promotion was started by Coles.

    • mohan76 on 09/01/2016 - 13:43

      close might have sold Lot less ($$ ) DS card compare to Woolies, Coles could have stared this offer to put pressure on Woolies.

  • PLANT on 08/01/2016 - 17:21
    +1

    So do you get the 10% off DSC at total price at Woolies?
    Thats a Bargain!

  • Associated[Deactivated] @ Woolworths on 08/01/2016 - 17:21

    I don't get it, how do they know the cards are valid.

    If I'm a staff, I'll pick up a dozen of useless dicksmith gift cards, invalidated, and swapped it.

    • Gehirn on 08/01/2016 - 18:54
      +1

      I'm sure they check the giftcard balance through dick smiths website before sending out the new cards.

  • IMBI3 on 08/01/2016 - 17:28
    +6

    Not unexpected move by Coles and Woolies. If you are lodge charge-backs via your credit cards, Coles and Woolies will have to wear the losses anyway. So why not change them with their own giftcards and reduce their losses that way

    • [Deactivated] on 08/01/2016 - 21:19

      Presuming a chargeback against coles/woolies would even be successful, which it probably wouldn't be. With the amount of red tape involved most people wouldn't even attempt to claim it back from Coles/WW. They are really doing their customers are solid favour here. Yeah their gift cards go back to them, but everything they sell still has a certain cost to them (no different to a DS gift card having the profits going back to DS), and Coles/WW gift card networks probably have the largest range of products across so many businesses that it is impossible not to find something or end up spending it on purchases you would have made anyway (even if it's just your groceries). Of all the store-specific giftcards in Australia, Coles/Woolworths are almost as good as cash.

    • supersabroso on 30/01/2016 - 18:10

      Well it's not happening with ME bank that's for sure. Their reply is that they cannot process chargebacks on any dicksmith cards.

  • lightsets on 08/01/2016 - 17:58

    Anybody know woolworth/Big W has a cut-off date of swap? coles made it after 1 of July 2015 which i bought on June 28.

  • Mister Plod on 08/01/2016 - 17:59
    +1

    Good for the few who bought from these places and actually have their receipts. Sucks for ones purchased at DS like mine and no doubt hundreds of others who received them as gifts :|

  • nismo on 08/01/2016 - 18:29

    Now Mwave are doing similar to Koge's ($20 credit)
    http://www.mwave.com.au/blog/2016/1/8/trade-in-your-useless-…

    • cooperdog on 08/01/2016 - 20:27
      +1

      If you have an electronic gift card anything to stop you claiming vouchers off Kogan, MWave and others by printing off several copies?

      Since they can only check the balance and not redeem them how would they know?

      My money is the $20/$25 ones are just a marketing promo and you could send in used ones and they may not bother checking.

      Maybe not ethical, but then is any of this…

  • Kimsiu on 08/01/2016 - 18:33
    +1

    Just went to wws but they say they have no idea about the exchange and wouldn't do that.. What happened??

    • unity1 on 08/01/2016 - 18:38
      +1

      If it's anything like Cole's exchange program you will be required to send your cards in to Head Office with your proof of purchase before you receive your new cards.

  • aant22 on 08/01/2016 - 18:56
    +1

    I rang WW this afternoon and they said they will have an online media statement and form setup on their website by tomorrow as they are setting it up today. I guess check back tomorrow. Hope that helps :)

    • Kimsiu on 08/01/2016 - 20:55

      Thanks for your information! Will see tmr!

  • [Deactivated] on 08/01/2016 - 19:01
    -4

    this belongs in the forum, not a bargain

  • PVA on 08/01/2016 - 19:13

    as I mentioned in the coles post - so they should do this, coles and woolies sold a product that was worthless only a short time later. There was no reasonable time that the cards could be used , just days isnt reasonable.

    • justtoreply on 08/01/2016 - 20:25
      -1

      One could argue that you should have known better than to buy a card you didn't have time to use.

      My point is that Coles and Woolies didn't know Dick Smith was going under any more than you did.

  • Siddh on 08/01/2016 - 21:23
    +5

    PROCEDUE:-

    Exchange your Dick Smith Gift Card for a WISH Gift Card

    Customers who have purchased Dick Smith gift cards from Woolworths Supermarkets or BIG W stores can exchange the unredeemed value on their cards for Woolworths WISH gift cards which can be used at participating stores across the Woolworths group, including all Woolworths Supermarkets, and BIG W, Thomas Dux, Dan Murphy’s, BWS, Masters and Caltex Woolworths stores.

    Unredeemed Dick Smith gift cards bought at Woolworths Supermarkets and BIG W can be exchanged, by filling out the redemption form below until 7 March 2016.

    To access the form simply click here (https://www.woolworths.com.au/content/content/WoolworthsDick…) and save and print the file.

    Once completed send the form and physical Dick Smith Gift Cards to:
    Woolworths Limited.
    Gift Card Team
    PO Box 8000
    BAULKHAM HILLS
    NSW 2153

    • supersabroso on 08/01/2016 - 22:18

      This doesn't say anything about a receipt, nor time range, nor customer. Almost seems like they might just check the balance and be done with it. Wonder how they audit the system.

      I bought $200 worth of dicksmith giftcards on the blender deal a while ago. They didn't deliver it after 4 weeks so I demanded a refunded and bought the cheaper one from the Good Guys. Three weeks later they gave me $200 back in giftcards to an old address as opposed to my stated delivery address (luckily it was my mum's place).

      Now I've used the giftcards I bought from Woolworths even though it's the same credit. Wonder if Woolies will give me a refund.

      For those of you who don't know, anyone can check your balance by going here:
      https://www.dicksmithgiftcard.com.au/login.aspx?program=1005…

      • unity1 on 08/01/2016 - 22:42

        There might be some Coles customers tempted to take a risk and send their cards into Woolies, but i dont think it would be as easy as that. They must have a database with all activated DS cards and cross reference that list with the cards that get sent in.

    • pat320 on 08/01/2016 - 22:37

      If Woolworth don't need receipt to proof…I will like Woolworths more than Coles although they follow Coles's step

  • ONSALE on 08/01/2016 - 23:06
    +3

    Woolworths is stepping up and helping properly. Woolworths don't require a receipt.
    Coles are being sly and scamming people without a receipt even though they don't need one!

    Imagine how many people don't have a receipt.
    When you purchase a gift card they have to activate it in-store which is connected to a computer system.
    They can tell that it was purchased at Coles.
    Each Gift Card has its own 18 or 19 digit unique number.
    They are only doing this to save face while putting the clause in that you need a receipt because they know most people would have thrown them out.

    Well Done Woolworths shame on Coles

    • pat320 on 08/01/2016 - 23:17
      +6

      I agree, all gift card have unique number and its easy to track back the POS from which store or which network. Such huge Gift card company's database should also keep the record while the card is active. I don't understand if Coles really want to help people, why they asking their customer to have a original receipt to make a claim.

      • samehada on 08/01/2016 - 23:36
        +1

        Totally agree, shame on Coles. We should all leave comments on Coles Facebook page so that they step it up and do a proper help not just to pull a marketing stunt. I am very sure Coles is the more aggressive seller of DSE. Most of the 10% DSE promo are from Coles, Woolworth only have DSE promotion recently.

    • Coops1 on 09/01/2016 - 10:58

      I don't throw away a purchase receipt or activation receipt until I use the gift cards.

  • bricabrac89 on 09/01/2016 - 00:23
    +3

    The Woolies offer is actually better than the Coles offer. At least you can spend it anywhere in their group. The Coles gift card is for Coles only, unless they decide to send the Coles Group Myer cards out.

  • OzBrogains on 09/01/2016 - 01:41

    Hope people who send large amounts will register their mail. Imagine sending a few hundred bucks worth of DSE cards in the mail and getting it lost.

  • Turd on 09/01/2016 - 05:27

    To send a letter it now costs $1.00 thank you Australia Post.

    • rogsamsy on 09/01/2016 - 09:25

      If you know a pensioner, ask them to buy concession stamps for you ;)

  • rogsamsy on 09/01/2016 - 09:22

    my situation is slightly different i bought a ww wish card, bought a few things with it including a Bluray player at Dick Smith, the player did not suit my needs so they took it back but gave me a DS gift card. do you think this would be elegible for the buy back? If i send it to them and it is not will they send it back?
    I'm sure others are in a similar situation..

    • unity1 on 09/01/2016 - 09:39

      Best to call them and ask what will happen to gift cards sent in that can't be verified.

  • [Deactivated] on 09/01/2016 - 23:03
    -1

    It seems no one wants the dick, everyone wants to exchange it in…

    Heh heheh heh.. Heh.. I'm sorry I'll show myself out.

    Great deal, cheers op

  • super029 on 10/01/2016 - 11:27
    +1

    Can anyone please tell me what to do if I have a DS giftcard which was issued by DS when I was getting a product refund in store - few months ago?Do I just throw this giftcard in the bin or there is something I could do to get use of its value? Thanks.

    • varunynr on 11/01/2016 - 09:37

      Interesting. I am in a similar position. I got a refund for faulty DS TV in form of gift cards issued by the warranty company. Not sure what can be done with GCs not issued by Coles/WW and Co. Regards

  • crudman on 10/01/2016 - 18:57
    -1

    I love it how people think Coles and Woolies are saviours. They are doing nothing more than what is expected of them in the first place. They would be liable for selling gift cards that aren't fit for purpose.

    Not to mention:

    "But Coles and Woolworths, which pulled Dick Smith gift cards from shelves when the news of its collapse broke yesterday, declined to offer refunds." - 7 Jan 2016
    http://www.news.com.au/finance/business/retail/calls-for-col…

    • cloudy on 10/01/2016 - 22:39

      Why are they liable again? Why don't u try to go to the numerous other retailers who sold a DS gift cards and try to get ur cash back.
      Let me know how u go

  • [Deactivated] on 10/01/2016 - 22:58

    Geez a lot can happen when one is on holidays. Thank god the missus still has the receipt and it was purchased from WW. Looks like I've some work to do. Thankful it's only $100 and not more…

  • GreatWhiteHunter on 10/01/2016 - 23:41

    Hmm so Coles and Woolworths will subsidise people who knew Dick was in trouble before Xmas but still took the 10% bait.

    Effectively everybody who shops at Coles and/or Woolies and did not buy Dick Smith gift cards is subsidising these people.

    Not good.

    • jkcat on 11/01/2016 - 19:02

      These giftcards were sold almost everywhere, most people don't keep their receipt or have bought from Woolies. They could easily outnumber those who do. I guess this can make up the 10% difference?

  • [Deactivated] on 10/02/2016 - 16:46

    well tiz about time I sent my gift card off. Just need to post it…

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