TPG internet has "major" international speed problems due to physical fault

peterpeterpumpkin on 07/02/2016 - 00:00
Last edited 07/02/2016 - 00:04

Since a lot of us use TPG. Just so you know you're not going crazy…

For anything urgent (e.g. Linux ISOs) you can try various VPNs to bypass the fault.

Report from https://www.tpg.com.au/servicestatus.php?category=99&timefra…

Reduced International Capacity
Service Affected:
Other
Estimated Restoration:
Monday 7 March 2016, 8:00 AM AEDST (30days 11hours 59mins )
Severity:
Source:
TPG
At approximately 20:00:10 AEDT on 5 February 2016, the TPG Network Operations Centre received multiple alarms for the PPC-1 cable system between Sydney and Guam. The alarms indicated that a submarine line card had lost its payload. A Network Incident ticket was created and the issue was immediately escalated to the PPC-1 transmission engineering team.

The Transmission engineering team, in collaboration with infrastructure vendors, completed preliminary investigations and have found a fibre fault approximately 4,590 kilometres from Guam. The nature for the fibre fault has resulted in an outage to the entire PPC-1 cable system. TPG has started to work with our maintenance contractor to understand when we can mobilise a repair ship to the specific location. Due to the nature of the fault, resolution is expected to take an extended period.

TPG has in place international IP network resilience via alternative submarine cable systems including Southern Cross and the Australian Japan Cable system. TPG apologises for any inconvenience.

Also discussed on Whirlpool (https://forums.whirlpool.net.au/archive/2498439).

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Comments

  • scrimshaw on 07/02/2016 - 00:28
    +1

    I'm not with TPG, but with Devoted NBN.

    Is anyone on NBN experiencing some weird slow-downs in certain overseas sites? Mainly, sites based in the USA are very slow.

    EDIT
    yes nevermind, it appears PPC-1 is what's responsible for AU-USA network, no wonder I'm getting 10kbps downloads from my USA file server.

    • Lucifersfury82 on 07/02/2016 - 00:36

      I was coming across similar things this afternoon when playing PvZ's online. I'm on 50/12 and I was constantly being booted for slow connection speeds. Granted that it could be a result of the "Host" however, it happened numerous times over different games.

    • scrimshaw on 07/02/2016 - 00:49

      Yeah. Gonna have to bypass and use Germany as my preferred file host.

      Germany speed test
      http://imgur.com/YUy3Qhf

      UK speed test is awful.
      http://imgur.com/kxPB7Ln

      So I guess if anyone wants to use VPN, Germany is much faster than UK. I'm guessing Asia would be a lot better as well.

  • dylanando on 07/02/2016 - 00:30

    Myen seems faster than normal

  • zealmax on 07/02/2016 - 00:31
    -4

    I have Telstra cable. Speed depends on weather. Heavy rain drops to <1Mbps. Sunny days 35Mbps. Called Tesltra, and techician came out 4 times. Technician tells me the pit is getting flooded, and they will report it, but warned me that Telstra won't do anything. Telstra has done nothing. They have a monopoly in my area.

    • CyberMurning on 07/02/2016 - 08:06

      Sorry I don't see your post is relevant work this tpg issue?

      • zealmax on 07/02/2016 - 22:24
        -1

        Sorry, drunk and frustrated when I posted. After last weeks rain, have been getting lot of drop outs. Should get breath tested before posting.

  • mskeggs on 07/02/2016 - 08:29

    TPG recently bought a bunch of extra capacity on Southern Cross, so I expect they will ramp that up in coming hours.

    • airzone on 07/02/2016 - 09:43

      I'm getting 162ms, 52/16mbps from one the LA speed test servers, so I suspect they have.

  • t_c on 07/02/2016 - 10:23

    Love to know how they go about fixing the cable, if its been damaged how do they get the salt water out?

    • scrimshaw on 07/02/2016 - 12:13
      +2

      The cable repair procedure normally consists of the followings:
      1) Localization of the cable failure point.
      2) Recovery of the failure cable onto the ship
      3) Cutting and removal of the cable failure section
      4) Jointing of the recovered cable and the spare cable in the cable tank of the ship
      5) Confirmation test and reburial of the cable

      Or a layman explanation here
      http://gizmodo.com/353230/how-to-fix-a-mysteriously-ruptured…

      Anyway, 29 more days until the problem is fixed. I hope it gets fixed sooner than later

      • retiredfeline on 07/02/2016 - 12:19

        Sounds like it's not a cable break that needs to be patched but a repeater card that needs to be replaced, from the description above.

        • scrimshaw on 07/02/2016 - 12:22
          +1

          Line card "Lost its payload" also suggested that the cable itself Disconnected from a socket somewhere. So it could also be damaged cabling, caused by natural events or ship anchors.

        • retiredfeline on 07/02/2016 - 13:55

          @scrimshaw: Houston, we've lost our payload. :)

  • Axelstrife on 08/02/2016 - 20:06

    This sucks trying to download a 1.6 mb file and it takes over 1 minute.

  • Willy Bargin on 27/04/2016 - 19:13

    Anyone know how to bypass this slowness , ringing and talking to TPG I like pulling teeth

  • [Deactivated] on 05/05/2016 - 08:28

    VPN might help bypassing the issue. If you have access to VPN based in Australia, you could always use that and international traffic would be going through the VPN. I haven't noticed anything wrong cause I'm on VPN all the time.

  • peterpeterpumpkin on 06/05/2016 - 00:29

    On another TPG issue, their DNS servers seem to have ongoing problems as well. I finally sold out and switched to Google's (8.8.8.8 and 8.8.4.4).

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