Air Asia Cancelled Flights from Sydney to Bali

Bellpop on 02/06/2016 - 19:41
Last edited 03/06/2016 - 00:06 by 1 other user

So I booked tickets from this OzBargain post for flatbed tickets to Bali in Jan '17. Seems as though they have now cancelled the route, as per this email:

Indonesia AirAsia X regrets to inform that your AirAsia flight XT 822 from Denpasar (DPS) to Sydney (SYD) on Tuesday, January 24, 2017 at 01:00 Hours (1:00 AM) has been cancelled due to the suspension of the route effective 1 September 2016.

My 'recovery options' are:

1. Move flight to an earlier date before 1 September 2016 without any additional charges, subject to seat availability.
2. Reroute via Kuala Lumpur on AirAsia flights within 14 days before or after the original flight dates, based on seat availability.
3. Credit shell – A deposit equivalent to the value of the confirmed booking which can be used as payment for any AirAsia tickets or products, valid up to 6 months (180 days) from the date of issuance.
4. Full refund equivalent to the value of the confirmed booking and in form of the original payment

I have friends who booked via other airlines and we are all staying together… kind of freaking out right now.

Any suggestions people?

Air Asia Premium Flat Bed - SYD <> DPS, Bali (Return) $298

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• 83
  Pissed off
• 44
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  beachmuscles on 15/06/2016 - 19:47

  -1

  I actually received my paypal refund from Air Asia today, after receiving an email this morning to say my refund had been validated (what they had to check that they cancelled all flights on the route (idiots!)) and that my refund will be processed within the next 30 business days (so 45 odd days) and BAM! paypal deposit tonight. I still hate you AA.

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  EarlyBird on 16/06/2016 - 13:49

  +2

  After numerous phone calls and escalations, finally managed to re-route to MEL-KUL return and chucked the KUL-DPS legs. Didn't fancy the prospect of wasting at least 8 hours each way. Luckily I hadn't booked any accommodations owing to my premonition that they might cancel the original booking.

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    michaelTito on 16/06/2016 - 20:11

    -1

    how did you manage to do that. i tried but they said no.

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      EarlyBird on 22/06/2016 - 14:25

      If at first you don't succeed…

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        cocomelon on 06/07/2016 - 15:42

        i heard you wont be able to do so with a return ticket.

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  [Deactivated] on 28/07/2016 - 15:48

  I've spoken to Tony Fernandes himself via email, asking for my money back after taking the refund option and not receiving a dime. Turns out his employees take their support skills directly from him. Back to square one. I'm trying to drum up some consumer backlash via this new FB page - https://www.facebook.com/AirAsia-Thieves-164984413921481/

  Will it work? Probably not. But I want my money.

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