GeekBuying - Horrible Experience

gimme on 20/01/2017 - 10:10

Just posting this here as a warning to those who may consider buying from this seller.

Ordered a tablet 3 weeks ago along with a protective cover. Received an email some time after that the cover had been sent but the tablet will be sent separately from another warehouse.

Then it went all quiet…..

Emailed them 3 times - Eventually came back saying 'don't worry..we've sent it… be patient…here's the tracking #'. They were of course referring to the protective cover but NOT the main item of the order (i.e Tablet). Noone had bothered to check the details.

Emailed again - No response.

Store Rep (here) said he'd help - He hasn't come back with anything after 10 days. Essentially he doesn't seem to have any additional leverage than an average customer.

Tried Live Chat 20 times - Yea right, never works

Tried calling again - After several attempts I got someone who mumbled something about Chinese new year. Just gave up as as I wasn't getting anywhere.

End result - I may be getting a cover (useless) with no tablet. No idea where/when/ever my tablet will arrive.

As someone who has purchased from Chinese sellers dozens of times I understand some of the quirks of the processes but this is the WORST I've come across.

I know GB is pretty active on here and I'm sure people have had good/bad experiences but just putting my experience out there as a WARNING. If it was a $2 item I wouldn't really care but $300+ is a major cause for concern. YMMV

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Comments

  • cuteseal on 20/01/2017 - 10:27

    It's not an uncommon experience - items often take weeks to come. I bought a Meizu phone towards the start of last year, and I recall it was during Chinese New Year and they gave that excuse as well. Took a few follow ups but finally came a few weeks later.

    I think there's a user on here (Clear?) who works for them, and can help you follow things up with them.

    After that experience though I've never bought from them again. I would recommend high rated sellers on Aliexpress like goldbuying - my experience with them has been stellar and my items arrived within 4-5 days with express shipping.

    • gimme on 20/01/2017 - 10:30

      Thanks - Yeah I don't mind waiting for shipping but in my case the order has not even been processed/dispatched after 3 weeks. I already contacted 'clear' (store rep) and he hasn't been able to do anything. According to the website there's currently no stock anyway so who knows if/when they'll get stock. Needless to say I won't buy from GB again.

  • CLoSeR on 20/01/2017 - 10:32

    For an expensive item I'd suggest upgrading postage method. If you paid with PayPal you should be able to claim your money back.

    • gimme on 20/01/2017 - 10:40

      I'm not concerned about transit times. My issue is that the item has not been processed/shipped as there is no stock. Upgrading shipping does not help.

  • razorack999 on 20/01/2017 - 10:35

    I tried to buy something from http://nis-store.com yesterday. It is the online store a very well known company in china Xiaomi - many compare it as the apple of china.
    Anyway when I got to the checkout I was given this message

    Dear Customers, please pay your attention!
    Due to the upcoming Chinese New Year Holidays, all orders placed during the period from 01/17/17 to 02/05/17 will be processed by our sales team and shipped out after 02/05/17.
    Thank you for your understanding!

    So if a reputable company such as Xiaomi can halt orders for over 2 weeks, then I am sure the same applies in your case

    • gimme on 20/01/2017 - 10:41

      The difference being is that I placed my order 3 weeks ago and received no such notification.

  • Baebs on 20/01/2017 - 10:51
    +1

    If it comes to the point of getting a refund, make sure you get it. They're extremely slippery when it comes to giving refunds.

    • gimme on 20/01/2017 - 10:53

      I'm counting on Paypal buyer protection. Hopefully there's no loopholes. Also they'll probably try to deduct the cost of the case/kboard (useless to me without the tablet) which they have already shipped. I need to be very careful with this seller.

  • AssociatedClear @ Geekbuying on 20/01/2017 - 11:37
    +5

    I have sent an email to management about the lack of action and will give you an update tonight regardless of if I've heard back or not.

    • XCelR8 on 20/01/2017 - 22:01

      The update is…?

      Or…just like GB?

      • AssociatedClear @ Geekbuying on 20/01/2017 - 22:03
        +1

        It is still night time and they are 3 hours behind me.

        • XCelR8 on 20/01/2017 - 22:03

          Up voted then!

        • gimme on 20/01/2017 - 23:57
          +1

          @XCelR8:

          yeah I think people should hold back on their upvotes until they actually see a response. Not a promise of something to happen. I've been waiting for a response for 10+ days and still nothing doing. I'm sure 'clear' is trying but clearly his dealing with a bunch of idiots who would happily take your money and run.

        • XCelR8 on 21/01/2017 - 22:53

          @gimme:
          I just negged him, no response….How typical of Geek Buying….I mean Gearbest…..

        • gimme on 21/01/2017 - 23:16

          @XCelR8:

          To be fair I just got a response (PM). There may have been some progress, although still waitingon email cconfirmation. I'll believe it when I see it.

        • AssociatedClear @ Geekbuying on 22/01/2017 - 00:23

          @XCelR8: My updates to gimme are being PM'd and not posted here. Out of the dozens of Gearbest sites.. Gkb is not one of them ;)

  • ashpete02 on 20/01/2017 - 14:10

    I purchase alot from both GB's and never had a major issue, I only order if I'm not in a rush but in saying that, they often have flash sales and promo sales not listed as 'pre-order' but infact the item is a pre-order item and they dont have any stock on hand… this can be frustrating, waiting a week or two, sometimes 4, for an item to ship that they never had in the first place but was listed as in stock with 'pieces' remaining… obvioauly these strategies would not be accepted here in AU but that's the compromise for the price IMO…

    • gimme on 20/01/2017 - 14:43

      Seems like exactly what happened to me- They probably never had stock. I don't mind the 1-2 week wait if I had some idea of the status but the frustrating part is their really poor (non-existent) customer service.

      I don't think there needs to be that much compromise - As far as these Chinese products go I could have purchased it at more or less the same price from several other Chinese sellers who I've had much better experiences with in the past.

      • XCelR8 on 20/01/2017 - 17:36

        Mine never turned up - i sent them two emails to follow up with what was happening. They said we will look into it….never replied. So i escalated it with Paypal the day before it expired…(screw them) and now they have to follow up. In the mean time i bought another one from them for $50 less its taken so long to for them to actually do anything. Now Australia Post sent me paperwork saying did i receive the item. So i ahve just completed that and sent it back.

        Got sent the tracking code (paid for EMS this time) on Tuesday…surprise…its still not showing in the system as being sent….I shall keep waiting.

        • gimme on 20/01/2017 - 17:54

          Lol you actually bought another item whilst in the mmiddle of a dispute? Good luck with the other one at least.

        • XCelR8 on 20/01/2017 - 22:01

          @gimme: Well this is the first ever problem Ive had with them, same thing though, they split the parcel up sent one item and not the other…
          Including my last purchase i would now be over the 1k mark quite easily with them and never had a problem like this. So i feel comfortable so far, just not when anything goes wrong!

  • sybrix on 23/01/2017 - 16:22
    +1

    I too have problem with GB buying items that been split parcel delivery. Bought the Xiaomi Yi-4k bundled with battery/ skateboard accessories/ charger

    Item arriving different times. Talk to they tracking department pass on to after sales support, back and forth

    They keep insisting check with the local post office. Rang up Australia Post, they can verify only 2 parcel which I have received

    Back to GB support without trying to see if they have problem with they end as it's coming from Netherland Post office

    Eventually so many number wasting days and email. They have willing to sent the missing items

    Still waiting so let see, as the experience is quite bad compare to other supplier like Ali Express or Bangoods

    • gimme on 23/01/2017 - 17:16

      Hey on the + side they at least they (allegedly) shipped your order. Mine is still in limbo and according to the website OUT OF STOCK. I've had promises of something happening today and phantom emails last week, neither of which have materialised yet. Good luck to both of us.

    • asterixj91 on 04/03/2017 - 17:17
      +1

      I just order that pack… Here's hoping I get it

  • sybrix on 04/03/2017 - 20:47

    My advise to keep all parcel detail, better off take a picture of it. In case dispute they will ask for the QR code and etc…

  • mitcheo on 05/03/2017 - 19:43

    sounds like banggood

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