This was posted 7 years 25 days ago, and might be an out-dated deal.

Related
  • expired

Xiaomi Mi Notebook Air 13.3 (i5-6200U Dual Core 8GB RAM 256GB SSD FHD 1920*1080) $679.02USD / ~$893AUD Delivered @ LightInTheBox

1075
Xiaomi Mi Notebook Air 13.3 (i5-6200U Dual Core 8GB RAM 256GB SSD FHD 1920*1080) $679.02USD / ~$893AUD Delivered @ LightInTheBoxAffiliate
Go to Deal
Cashback
Store RepMiniInTheBox on 24/03/2017 - 11:59 lightinthebox.com (4579 clicks)
Last edited 08/12/2017 - 08:38 by 3 other users
40LITBA
This post contains affiliate links. OzBargain might earn commissions when you click through and make purchases. Please see this page for more information.

hi dear all, i have checked. for those has been shipped order we still provide the compensation, but need provide your order number. also the 3% value of the orders with no minimum spend

hi dear all

At first of all, i have to thanks to all you kind patience and trust, it's a long time from 3-24 to now and many people still wait.
As you can see that our last deal for xiaomi laptop have some huge delayed issues and waste lots of user Valuable Time.
it's undeniable truth and i apologize for that deeply. i'm promise too many times to solve it but break it agian and again.
and here are final solution for that:

1.Due to batteries issue, our ship team need shiped it by normal postal service(normally take 7-30 business day)

our customer service will contact everyone whose package still didn't shiped and you can choose re-send or refund.

2.compensation:

for those choose re- send: 3% value of the orders with no minimum spend
for those choose refund: 3% value of the orders with minimum spend which means when you get $20 reward you can use it to buy $40 products
i know this won't satisfied everyone, but that's all i can strive for you.

all refund will process in time and you don't need worry we disappear

my official email:[email protected] welcome to contact me if you have any question and i will continue to make more nice deal and fellow up every issue.

Thanks
Oscar

Computing Computer Laptop Xiaomi

Related Stores

LightInTheBox
LightInTheBox

closed Comments

    • Store RepMiniInTheBox @ LightInTheBox on 27/03/2017 - 13:24

      hi sir, do you change it as us currency

    • yojabbajabba on 27/03/2017 - 14:11

      You're out of luck - Cashrewards just stripped back the compatible coupons, so you will pay $971 and potentially not get any of it back. :(

  • yojabbajabba on 27/03/2017 - 14:09
    +4

    Fast shipping does not equal fast processing :(

    Dear OzBargain User
    Thank you for shopping with us.
    Your order is currently in the processing phase and will be shipped out no later than 2017-04-03 using Expedited. The package normally takes 3-5 business days to arrive.
    The Total Delivery Time consists of both the processing time and the shipping time. On our website the processing time appears on the product page, right above the "add to cart" button. For more information please see the following link.
    http://www.lightinthebox.com/knowledge-base/c1229/a3017.html
    Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference.
    If you still have any further inquiries, please reply in this ticket, and we will always be delighted to provide the best service we can. We appreciate your understanding and support.
    Sincerely,
    CustomerService
    LightInTheBox Customer Service

    • Birdseye on 30/03/2017 - 12:04
      +1

      Had the same thing happen to me - except they told me it would be shipped no later than 16th of April! I contacted customer service and they confirmed it had already been shipped to them from their supplier and that it should be sent out 'in a few days'. Hoping that means early April rather than mid-April arrival. Also hope it will come with an AU plug as per the latest rep response below.

  • huntingbargain on 27/03/2017 - 14:32

    Do the keyboard have Chinese characters on it?

    • yojabbajabba on 27/03/2017 - 15:12

      No. All review items on YouTube point to QWERTY keyboard

  • petitejam on 27/03/2017 - 20:28

    Just placed an order, looking forward to receiving this. Have not used cash rewards before either so hopefully all goes well.

    • petitejam on 06/04/2017 - 15:57

      Has anyone received anything? Ordered and paid on the 27th March and it still says "Processing". What's the point of having fast shipping if processing takes forever. The website says 24hr processing too. This is seriously unprofessional.

      They do invoice in the non discounted amount which seems bizarre as well. New this seemed like too good an offer to be true.

      • Store RepMiniInTheBox @ LightInTheBox on 06/04/2017 - 17:14

        hi dear, apologize for the long and slow process time. according to the newest feedback from ship team today,they promise me will ship it asap, please wait one more day. and i'm still communicate with them and hope make it fast.

  • yojabbajabba on 29/03/2017 - 07:30

    So they are invoicing the non-discounted amount which is approx $1028 aud. I'll be charged GST, right?

  • JabraAcer on 29/03/2017 - 15:25

    May I have it shipped with an AU plug please?
    I have raised a ticket on your site regarding this, ticket# 15077395.
    Thanks in advanced.

    • Store RepMiniInTheBox @ LightInTheBox on 29/03/2017 - 16:38
      +3

      Hi sir, just confirmed, we have add the au plug for all orders which have not ship out for now. so your order have au plug too

  • sorasora on 31/03/2017 - 13:50

    Anyone has received this notebook?

    • huntingbargain on 31/03/2017 - 15:58

      Purchased it on 28/03/17 and still showing "Processing" today

      • salem on 31/03/2017 - 16:42
        +1

        As a comparison, I bought the smaller 12.5" from banggood (not light in the box) on the 24th, and this is my tracking status

        30/03/2017 09:52
        Departed from Processing Facility
        SPEEDPOST SERVICE CENTRE
        29/03/2017 14:41
        Received at Processing Facility
        SPEEDPOST SERVICE CENTRE
        25/03/2017 14:55
        Notification of shipment confirmation
        SPEEDPOST SERVICE CENTRE

        • sorasora on 31/03/2017 - 21:59

          I am planning to purchase from lightinthebox or bangood. How's the warranty from bangood?

        • salem on 31/03/2017 - 22:07

          @sorasora:
          No idea. Can't seem to find it on their website. But I paid with PayPal so there should at least be recourse if it's DOA

        • salem on 01/04/2017 - 17:31

          @salem:
          I asked on their product page for the 12.5" - 1 year warranty at Banggood.
          http://forum.banggood.com/forum-topic-310355.html

        • badarz on 01/04/2017 - 18:12

          @salem:
          "Hi dear,
          If you do not modify the OS, the item has 1 year warranty.
          Thanks for choosing banggood!"

          Note - comes with Chinese Win10 only.

        • salem on 03/04/2017 - 12:48

          @badarz:
          Arrived today. Same shipping time as lightinthebox based on your post on page 1. Except bang good included an EU adapter instead of Australian despite the listing saying "adapter include based on shipping destination". Grr.

  • Autonomic on 31/03/2017 - 14:36

    Did people pay via PayPal? How do you make sure it charges your card in USD and not AUD?

    • salem on 31/03/2017 - 14:41

      In PayPal i set up my preferences for my 28 degrees card to not use any currency conversion. It was a while ago now, so not sure exactly where the settings were. So now when paying in PayPal i can choose with my default (bank account) in AUD, or if I choose the 28 degrees card it just says "providers currency exchange rates" or something and charges in whatever currency the seller was charging me in.

  • yojabbajabba on 31/03/2017 - 17:21
    +1

    Hey Ozbargain community.
    I've decided to cancel my order for one very important reason - the declared amount of the device when shipped will be the FULL price BEFORE coupons. I asked via Ticket which value would be noted on the package and they said $1028AUD for me (I paid for shipping insurance because I've never shopped with this seller before). Once it lands in Australia I'd have to pay +10%gst + other costs related to releasing the item from customs.

    Further, it looks like Cashrewards have deleted the "40LITBA" coupon from the list of accepted/acknowledged coupons, and I haven't received confirmation from Cashrewards acknowledging my purchase in 7 days.

    I've gone to AliExpress which now have it listed for $955 shipped from the official Xiaomi Mi store, + 7% cashback from Cashrewards bringing it down to $888.

    • Autonomic on 31/03/2017 - 18:24

      Shouldn't it say ~670 USD?

      You've got me questioning my decision at the last moment. 8% CR isn't insignificant.

      • yojabbajabba on 31/03/2017 - 18:29

        I paid in AUD as I couldn't fund my Citibank card in time to snag the deal

        • Autonomic on 31/03/2017 - 19:18

          Well I just YOLO'd and had my sale track from CR. Remains to be seen if they pay out however.

        • badarz on 31/03/2017 - 19:33

          @Autonomic: they do pay out, have had several.

        • Autonomic on 31/03/2017 - 19:42

          @badarz:

          For this particular deal/voucher I mean

        • yojabbajabba on 31/03/2017 - 20:03

          @Autonomic: that's really interesting - do you mean that you can see in CR that your click was registered, or you received the full email telling you how much cashback you are elegible to receive?

        • Autonomic on 31/03/2017 - 22:28
          +1

          @yojabbajabba:

          Tells me the expected cashback is $75 AUD and estimated approval is 29 June. I'm assuming that's the full email?

        • yojabbajabba on 31/03/2017 - 22:55

          @Autonomic: I'm jealous!

    • LHSolutions on 31/03/2017 - 20:01

      @yojabbajabba: Keep us updated how you go with the AliExpress official Xiaomi Mi store

      • yojabbajabba on 31/03/2017 - 20:04

        Will do.

        • sorasora on 31/03/2017 - 22:03

          Any reason why did you choose aliexpress instead of banggood? banggood has it for 920ish though, but I think it's faster than aliexpress.

        • yojabbajabba on 31/03/2017 - 22:55

          @sorasora: They were both same price after cashback was considered. I chose AliExpress due to their quotable sales numbers from the direct store (9000+) and the slighly faster shipping estimate. Also, they had stock!

        • TheOneWhoGotAway on 01/04/2017 - 11:39

          @sorasora:

          Banggood is at $700 USD right now and and the Ali express official xiaomi shop is at $739.

          Still would be great to have it a little cheaper or have that free case thrown in

          Any idea which would have better warranty and return service?

  • sorasora on 01/04/2017 - 18:41

    Sorry for hijacking this deal,but apparently people haven't received the laptop yet.

    So which one is better? From banggood for $932 now or aliexpress for $980 (official store)?

    http://www.banggood.com/Xiaomi-Mi-Notebook-Air-Windows-10-13…
    https://www.aliexpress.com/store/product/Original-Xiaomi-Mi-…

  • toposwope on 01/04/2017 - 20:08

    Edit> Nevermind I just read above comment and will not order through this vendor.

  • A Scottsy on 02/04/2017 - 21:17
    +1

    The price has gone up. The deal is over.

  • babolimp on 02/04/2017 - 23:42

    yep looks like the deal is over, despite the original post saying that it expires 10 april

  • musicinbed69 on 03/04/2017 - 11:46
    +1

    Has anyone had theirs sent yet? i ordered on the 24th, and it's been "packaging" since the 29th.

    Definitely feels shady to call this "expedited shipping" when they take forever to just ship the damn thing. Today is the 7th business day since ordering…

    • badarz on 03/04/2017 - 11:54

      Received mine today, see here https://www.ozbargain.com.au/comment/4575999/redir

      • musicinbed69 on 03/04/2017 - 12:30

        nice. glad to hear the shipping is fast enough. Hopefully they'll ship mine today then. thanks for the info!

        How are you liking it so far?

        • Needles on 04/04/2017 - 16:24

          I dont think you will receive it today or tomorrow. If you try to contact them for refund, you will find no one except the ticket which is a bazzar

        • badarz on 04/04/2017 - 17:03

          Love it. Gets quite warm however.

    • dust on 04/04/2017 - 09:43

      Likewise. Except I ordered on 23 March. Will message store rep on here now.

    • B1N CH1CKEN on 04/04/2017 - 17:19

      Also ordered on the 24th and still in 'packaging' stage.

      This is what they told me after inquiring about the progress of my order:

      Dear Customer,

      Thank you for shopping with us.

      We are sorry for the delayed of your order due to the items you ordered are in high demand and back ordered. But we are glad to tell that your order is being packed now and will be shipped out within 48 hours since the items are back in stock.

      Once we mail out your order, we will send you a shipment notification including shipping tracking information.

      Thank you for your understanding and patience. Please feel free to contact us if you have any further questions, it is always a pleasure to serve you.

      Sincerely,
      LightInTheBox Customer Service

      • musicinbed69 on 04/04/2017 - 17:34

        I got a similar message yesterday.

        Dear Customer,

        Thank you for shopping with us.

        We are glad to tell that your order is being packed now and will be shipped within 48 hours. Once we mail out your order, we will send you a shipment notification including the shipping tracking information.

        Thank you for your understanding and patience. Please feel free to contact us if you have any further questions, it is always a pleasure to serve you.

        Sincerely,
        CustomerService
        LightInTheBox Customer Service

        Weird how they mentioned the word "backorder" for you, if it has been saying 'packaging'.

        They have 21.5 hours before their "48 hours" thing is up. I wonder, if I had messaged them when it first said 'packaging' on the 31st, would they have said the same thing?

        • B1N CH1CKEN on 04/04/2017 - 17:49

          Not sure if they would've said the same thing for your case. What annoys me is that I spoke to the rep who posted this deal, MiniInTheBox, and he/she told me on the 29th that the order would be shipped within that night or the next day. After a few days without any progress change, I tried to contact the rep but they have now gone AWOL.

        • dust on 05/04/2017 - 14:25

          I got the same reply. 7 hours left before their 48 hours is up!

        • B1N CH1CKEN on 05/04/2017 - 23:49

          @dust: May I ask if your order has been shipped yet? I've got until the next day for their 48 hour promise.

        • dust on 06/04/2017 - 00:24

          @slong: Nope. :(

        • musicinbed69 on 06/04/2017 - 07:27
          +1

          They've stopped replying to my tickets. I think they ran out of stock and they just don't want to admit it. sigh
          I wonder if the rep knows that if he/she doesn't provide some explanations they could be banned from ozbargain.

  • nobby148 on 03/04/2017 - 17:45

    Hey Rep the code no longer works is the offer finished or is it still on?

    • Store RepMiniInTheBox @ LightInTheBox on 05/04/2017 - 11:59

      morning dear, apologize for the late reply, i'm just back from Tomb Sweeping festival vocation. the promotion seems finished

      • musicinbed69 on 06/04/2017 - 08:54
        +1

        I think Slong, Dust, Simonizmaster and I would all appreciate a response from you regarding what's happening with the current orders.

        For people viewing post, rep updated the top of page with:

        hi guys, Apologies for the delayed reply, i'm just back from Tomb Sweeping festival vocation. seems some package was not shiped. not sure what happend. so if your package still on processing or not shiped please pm me your order number and i will check it asap. sorry for that again.

        Sincerely
        Oscar

        • Store RepMiniInTheBox @ LightInTheBox on 06/04/2017 - 11:47
          +1

          morning sir,just confirmed. seems our shipping company have some problem and they are working on it now.(although i doubt it, but they just response like this) according to the newest feedback, the package would shipped today. please check it several hours later. if any package still have not shiped in 24 hours welcome to contact me again. sorry for the long waiting time, it's our mistake.

        • Birdseye on 06/04/2017 - 12:07

          @MiniInTheBox: Hi I've got the same problem, ordered on the 24th and been stuck at 'Packaging' since the 29th. Raised a ticket and was advised on the 29th that it had been shipped to your warehouse and would be sent out to me 'in a couple of days'. Nothing has happened since then. Starting to get concerned it's not going to be shipped at all.

          Dear customer,

          We apologize for all inconvenients,

          We are waiting for the delivery of your items by supplier, to be able to ship it to you.

          Your order has been already shipped to our warehouse so in a few days will be shipped to you.

          Please feel free to contact us if you have any further questions.

          Sincerely,
          Talita
          LightInTheBox Customer Service

        • Store RepMiniInTheBox @ LightInTheBox on 06/04/2017 - 12:14

          @Birdseye: hi sir, please wait one day more. i have contact the shipping team and they promose me will shiped today.

        • Birdseye on 06/04/2017 - 12:29

          @MiniInTheBox: Thank you, I will check again tomorrow. I have also PM'ed you my order number in case you need that.

        • Store RepMiniInTheBox @ LightInTheBox on 06/04/2017 - 12:30

          @Birdseye: thanks for your patient. i get it.

        • dust on 06/04/2017 - 17:08
          +1

          @MiniInTheBox: Finally got a confirmation that it has shipped. Hopefully it arrives within the 4-5 business days as advertised! Thanks!

        • Store RepMiniInTheBox @ LightInTheBox on 06/04/2017 - 17:38

          @dust: glad to hear that. wish you can get it fast.

  • simonizmaster on 05/04/2017 - 21:43

    Wow, oh wow…. these guys are slow!!!

    http://imgur.com/a/EQiQc

    Still packing… wtf is going on?? Did anyone already received the laptop yet??

    • Needles on 08/04/2017 - 10:38

      Anyone can give me idea if the custom charge me GST for the invoice is AUD 1028? Very confusing and item was marked shipped

  • musicinbed69 on 12/04/2017 - 10:25
    +1

    Anyone from the late shipment got theirs yet? or not?

    My tracking still just says it was picked up thursday night, the 6th. Technically today is the 4th business day, but I'm pretty sure the ships still run through the weekend anyway…

    I hope I get it today, I never thought the wait would be this long overall -_- .

    • dust on 12/04/2017 - 11:53

      It's the 5th business day for my order today. Haven't received it yet either. Tomorrow will be three weeks since I placed the order and made payment tomorrow. Not an unusually long time for something from China/HK but disappointing because fast shipping was advertised.

      • musicinbed69 on 12/04/2017 - 12:02

        If we don't get it tomorrow, we won't get it until at least Tuesday because of Easter :<

        Has your tracking updated at all apart from being 'picked up' ?

        Yeh this is really disappointing.

        • dust on 12/04/2017 - 12:27

          Nope, tracking just says picked up as well. :(

    • B1N CH1CKEN on 12/04/2017 - 13:11

      Mine was shipped on the 6th too and the status is still stuck on "IN TRANSIT". Was yours sent through SF Express as well?

    • Siddems on 12/04/2017 - 21:02

      Same here, tracking is still just saying that it was picked up on the 6th and hasn't changed yet.

  • B1N CH1CKEN on 12/04/2017 - 20:30
    +2

    You've got to be kidding me. Just received this email from SF Express:

    Dear sir/Madam：
    For the shpt and cause It contains the battery inside ,we can not send it to you,we had informed shipper about this and will return it to shipper,sorry for the nconvenience and tks a lot.

    Best Regards,
    说明: 说明: cid:[email protected]
    黄兰英 | Phoebe Huang
    国际件 专项客服组 : 合肥综合服务中心 | VIP International Team - Hefei Call center
    顺丰速运有限公司 | SF EXPRESS CO.LTD.

    No idea what this means? Does Australia ban importing packages that contains batteries??!

    • musicinbed69 on 12/04/2017 - 20:47

      jesus christ -_-

      I don't have that email yet, but I assume I'll get it too. googling says SF Express don't allow lithium ion batteries via Air. Is SF Express air mail?

      Well this is shit but explains the delay.

      edit: did you have to make an inquiry to SF Express, or did they voluntarily email you?

      • mightyboy on 12/04/2017 - 22:13

        Did those who received their notebooks receive them by SF Express as well? Can anyone comment?

        EDIT: Apparently not. It was shipped with DP Worldwide.

      • B1N CH1CKEN on 12/04/2017 - 22:14
        +1

        They voluntarily emailed me. I thought it was one of those fake spam emails since it poorly formatted with symbols all over the place. Incredibly disappointed with LITB's service. They should've used a more reputable courier like DHL so we can track the status every step of the way.

        • mightyboy on 12/04/2017 - 22:16

          Answering my own question, it looks like those that received theirs had it sent by DP Worldwide (posted above). So perhaps our orders will need to be reshipped as SF Express will refuse them all?

        • B1N CH1CKEN on 12/04/2017 - 22:21

          @mightyboy: It sure seems that way. I'm totally confused why customs denied SF express but not DP worldwide shipment.

        • mightyboy on 12/04/2017 - 22:24
          +1

          @slong: I don't think it's customs denying the shipment. SF Express has collected the items for shipping from LightInTheBox, but then realised they contain Lithium Ion batteries and refused to ship them. They're sending them back to LightInTheBox who will have to use a different shipping company such as DP Worldwide who it would seem is happy to ship lithium ion batteries.

          Completely unacceptable delays considering Expedited 5 day shipping was advertised.

        • B1N CH1CKEN on 12/04/2017 - 22:27

          @mightyboy: Oh that makes sense then. I was under the impression the entire time that it'd been picked up from their warehouse and loaded onto the cargo plane.

        • dust on 13/04/2017 - 09:17

          @slong: I'm in the same boat as above but haven't received an email from SF Express (yet).

    • Store RepMiniInTheBox @ LightInTheBox on 13/04/2017 - 12:15

      morning sir,apologize for such problem, we are trying to use a new shipping company on the last deal and some unpredictable things happened, and delayed all package for xiaomi air book. i'm discussing it with my ship team's colleagues and trying to solve it. i will let all you guys know at first time when we have any new furthers.

      • Birdseye on 13/04/2017 - 14:26

        Hi MiniInTheBox, I am also waiting on my order, could you give us an idea of when it will be shipped?

        • Store RepMiniInTheBox @ LightInTheBox on 13/04/2017 - 15:47

          hi dear, you package has been shipped on 4/6 and here is your track number 613210579621 . we use a new shipping company SF express this time and seems it have batteries issue.

        • Birdseye on 14/04/2017 - 06:53

          @MiniInTheBox: Yes I understand there are battery issues with the new shipping company, so what are you doing to fix that? From other posts it seems SF Express is returning the laptops to you, are you going to send them out with another shipping company?

        • Store RepMiniInTheBox @ LightInTheBox on 14/04/2017 - 11:30
          -1

          @Birdseye: morning dear, due to the fire of the DHL HongKong warehouse, the shipping relate batteries are more strict. so the ship team is checking if there have any other reliable way to send the package.
          here are some feedback from my colleagues yesterday.

          yuzhiyong(喻志勇) 14:28:35
          因为上周DHL香港仓库起火，现在航空公司对于涉电发货控制又更严格了，目前顺丰发澳洲没有MSDS肯定不能发
          yuzhiyong(喻志勇) 14:28:55
          还在确认是否有其他方案

          i will update the newest feedback when i get it

        • Store RepMiniInTheBox @ LightInTheBox on 14/04/2017 - 16:22

          @Birdseye: hi dear, good news. our CEO pay high attention to this delay issue and find a way to fix that.

          here are new furthers from my BOSS:
          香港仓目前SF退回涉电订单的解决方案：
          3.1：我们今天紧急联系了Toll，嘉华等其他供应商，嘉华可以安排从香港仓取件。
          3.2：SF的退货已经确认今天晚上从香港机场退货，明天一早可以送到香港仓
          3.3：已经从系统抓取相关订单信息,数据如附件。请星艳，茫茫关注这些订单，并和客户做好沟通。
          3.4：已经安排深圳仓人员明天去香港仓加班处理，重新换单发货并解决其他客服确认的降级发货订单

          and my ship team's colleagues will overtime this weekend and make sure resend the package asap. more details please wait our customer service's email.

        • musicinbed69 on 14/04/2017 - 19:33

          @MiniInTheBox: Thanks for your help, I hope they do this quickly.

        • Store RepMiniInTheBox @ LightInTheBox on 14/04/2017 - 20:06

          @musicinbed69: i will keep fellow up and update the new furthers. thanks for your kind patient. apologize for the big mistake.

        • Birdseye on 14/04/2017 - 21:31

          @MiniInTheBox: Thank you for following up on this and keeping us informed. I have also recieved an email from your customer service team advising me order should be re-shipped within three days. I will post here once I find out more.

        • simonizmaster on 14/04/2017 - 23:20

          @Birdseye: So everyone is waiting for the item to be resent, I guess..

        • Birdseye on 18/04/2017 - 10:33

          @MiniInTheBox: Hi MiniinBox, we've all been sent a shipping update yesterday from DHL that the orders have been returned to shipper? What is going on?

        • Store RepMiniInTheBox @ LightInTheBox on 18/04/2017 - 11:39

          @Birdseye: hi dear, just checked with ship team and here is the newest feedback:
          yuzhiyong(喻志勇) 2017-04-17 14:07:01
          目前有14票退回、3票异常、12票转运中、2票已经签收
          yuzhiyong(喻志勇) 2017-04-17 14:07:59
          14票退回的会安排换单重发、3票异常的还在核查，这个事情李晓回头问下卢希进展
          sunlulin(孙鲁林) 2017-04-17 14:08:07
          咋又退回了。。
          yuzhiyong(喻志勇) 2017-04-17 14:08:20
          还是涉电问题
          huangli(黄丽) 2017-04-17 14:08:30
          lost for words 。。。
          sunlulin(孙鲁林) 2017-04-17 14:09:44
          咱涉电的问题 顺丰退回 DHL退回？
          sunlulin(孙鲁林) 2017-04-17 14:09:57
          上周不是安排的 是其他的可以搞的么
          yuzhiyong(喻志勇) 2017-04-17 14:10:24
          没有文件就会有这种问题
          yuzhiyong(喻志勇) 2017-04-17 14:10:35
          物流商已经在安排换单重发了
          sunlulin(孙鲁林) 2017-04-17 14:11:12
          我记得小米的MSDS 之前给过
          yuzhiyong(喻志勇) 2017-04-17 14:12:58
          物流商已经在处理了

          …lost for words, still the batteries problem. the ship team forget to provide the MSDS file and shipping company are working on it now, later when i get more details i will updata it.

        • Birdseye on 18/04/2017 - 12:23

          @MiniInTheBox: Hi MiniintheBox, please do follow it up as quickly as possible, I am getting really concerned we are never going to receive our orders.

        • Store RepMiniInTheBox @ LightInTheBox on 18/04/2017 - 12:32

          @Birdseye: hi sir, the newest feedback will arrive this afternoon. i will updata it at first time, and this time reship would finished very fast and don't worry about that.

  • mightyboy on 12/04/2017 - 22:11
    +5

    In the same boat here. Ordered 3 weeks ago. Last Thursday after following up by creating a ticket (twice) my status changed to 'In Transit' and and is stuck on 'Picked up'. I've been promised a lot of things that haven't happened.

    Haven't received the message from SF express as above.

    Regardless, we've not received what we paid for and as such LightInTheBox needs to take action.

    MiniInTheBox, how will you be compensating us for this issue?

  • dust on 13/04/2017 - 09:48
    +1

    I got this reply from LightInTheBox:

    We are really sorry that you haven’t received the package yet. We sincerely apologize for the inconvenience. Your order was shipped out on 2017-04-05 with Tracking # XXXXXXXX. You can track it in the following link:
    http://www.sf-express.com/us/en/dynamic_functions/waybill/#s…

    We are sorry that your package is delayed due to the custom clearance. The manager of shipping company informed us that it will be delivered to you within next 7-10 days. We sincerely apologize for the inconvenience and we feel so disappointed of their service. We will definitely serious actions to avoid this type of situation to happen again.

    Since the package is in transit and will be delivered to you in next 7-10 days, we really appreciate that you could wait for one more week. The online tracking will be updated slightly later than the actual situation, please be patient while waiting for the updates. Or you can contact the shipping company to ask for the exact scheduled delivery day.

    You can also open a new ticket to us if you don’t receive it after 10 days, we'll check it for you, and you have nothing to be worried. Your kindly understanding and cooperation are highly appreciated.

    Sincerely,
    CustomerService
    lightinthebox.com Customer Service

    • musicinbed69 on 13/04/2017 - 10:20

      I wonder if that "complain to a supervisor" link actually does anything.

      Clearly we're all screwed, customer service is going to be useless handling this matter once the shipments are returned. Did we all pay by paypal at least?

      btw it does say the rep was online, a couple hours after i messaged him. seems he noped the (profanity) out perhaps?

Login or Join to leave a comment
Login Join