Hi Guys, well it's technically not my car but my girlfriends car. I wrote the title like that in case this happens to someone else, and they decide to type that into google (as it was the first thing I did when I found out).
Long story short, she took it to our local Toyota dealership for the capped price servicing (as it’s only an 18 month old car) and got a call later that day informing her that the mechanic was in an accident.
We were told the mechanic was taking it for a quick drive once the service was complete, and apparently they cashed due to another speeding driver. We were provided photos of the car, and has since been deemed a write off.
She has been given a courtesy car in the meantime while the Toyota insurance works out a solution.
Car model: 2016 Toyota Yaris ZR (top of the range), insured for $20,700 with GIO.
Has anybody been in a similar situation?
Any ideas what kind of compensation you think she will receive?
Thank you all for your answers, I will attempt to update this as the story progresses.
Update 1: So we have informed the insurance company and have decided not to lodge a claim as Toyota are currently working it out with their insurance. A claim will only be lodged if Toyota are unreasonable with their offer. Toyota have yet to give any indication of what reimbursement she will receive, as they are still waiting for more information on their side.
She was given another more spec'd up loan car free of charge in the mean time, so Toyota are doing the right thing so far.
So after many many phone calls with both Toyota and her insurance company, Toyota's insurance company decided to give her a new car. We had a meeting with a really nice salesman who initially offered her a top of the range Yaris, however as there was only Pink or Yellow available till September, they then offered a Corolla Sport model (mid-range). Which was a very nice surprise! She was able to get it in the colour she wanted and it be available the following day. She also got some sensors and GPS at cost price.
Thank you all for your comments!
TLDR: Toyota mechanic crashed my girlfriends car during a routine service, they supplied a loan car for the down time and then after 2 weeks gave her a brand new mid-range Corolla.