Sony MDR-1000X is suffering head band cracking issue globally. All the units breaks at the same point in the headband.
Hundreds and hundreds of customers could not use their 1000Xs anymore after using it from 3 days to 3 months.
Also seen on:
First very minor and then severe, then-> fall apart and become unusable.
The final Broken unit:
When the headband cracked and finally fell apart, the customers were rejected by Sony to get a free repairment or replacement. 400AUD is charged to get a replacement or repair.
Sony was put on court in Taiwan by a customer for this.
In China Mainland, people group up to protect their rights.
A group of Chinese customers including more than 70 people whose headphone cracked and could not use anymore write a letter to Sony and at the meantime report to Customer Protection Organization in China.
Now Sony has given its response. A internal email is sent to the group of customers by an authorized reseller of Sony. And the email is from Sony.
Translation of the short Email:
"The cracking of the headband is an abnormal fault. The quality of the product and the experiences of the customers are valued by Sony. Please get a free repair or replacement at your local maintenance center. We will investigate the cause of this problem."
The reseller also tells that Sony is informing all its maintenance centers to do what they claim in the email.