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Further $10/Month Discount on Month-to-Month NBN Contracts @ Buzz Telco - from $39/Month for 12/1Mbps Unlimited after Discount

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Buzz Telco is excited to announce the return of our $10 Off Promotion for a limited time due to popular demand. This will only be available to the first 3,000 Applicants only.

Our plans all come with Unlimited Downloads and your Basic Home Phone Service.

Of course Terms and Conditions Apply, this is only available to the first 3,000 customers and is only available to new customers.

Why the 3,000 customer limit? We have decided to limit the promotion this time to remove the risk of doing damage to our network (getting congested and having customers experience slow speeds). The 3,000 Service Limit has been carefully calculated by our Network Engineers to ensure that we will not be seeing congestion from this promotion.

Our Plans are:

Basic Unlimited - Up to 12/1Mbps - $49 per Month - Only $39 on Month to Month Contracts
Standard Unlimited - Up to 25/5Mbps - $59 per Month - Only $49 on Month to Month Contracts
Premium Unlimited - Up to 100/40Mbps - $69 per Month - Only $59 on Month to Month Contracts

All plans include a Static IP Address and are available across all access types (except Satelite). You will need a NBN Ready Modem to use this service and we do require VLAN Tagging for FTTN and HFC Connections (we are working on getting rid of this requirement).

If you need a NBN Ready Modem we offer the NetComm NF10WV for $120 or the NetComm NF17ACV for $150. Both modems include Delivery and Configuration.

Please be aware, we do offer our connections as IPoE and not PPPoE, so if you are going to be using your own modem, this is something you will need to check, we are able to help with that.

Please contact our team if you have any questions. Our Brisbane Based Call Center is open 24/7 and during the promotion, our Live Chat Team will be available from 9 AM to midnight Monday - Friday.

Due to the high demand we generally get when we launch an OzBargin Promotion, there may be delays in responses on this forum. We have allocated two representatives to answer questions on this forum, between 8 AM - 4 PM and another between 4 PM and midnight, however, please be aware they do other work as well :).

We are not putting a time limit on this promotion, however, as soon as we are sold out the promotion will be over. We can not extend this offer as it would risk us affecting the service being delivered to our customers.

A popular question that keeps getting asked is if we allow pre-orders. I thought I would take the time to give an answer in the main post for easy reference: We allow pre-orders up to July 2018. This will lock you in as one of the 3,000 Services on the promotion. Your first month will be taken up front, however if you decide between now and when your service is scheduled to start that you no longer wish to receive it, we will happily refund your money.

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closed Comments

      • Could you recommend a cheap modem?

  • Currently on Skymesh and their speeds have crawled to a halt and be now have a lot of issues with dropouts.

    Jumping on the bandwagon of others here, what's the process to port from an existing FTTP connection and what downtime would I likely expect?

    Also maybe I've missed it,but is there a connection fee?

    • Skymesh- that was the Whirlpoolers' favourite. Might stll be- haven't looked for a while.

      Do any of the NBN providers increase capacity to at least match number of new customers, or is the rule the more popular they get the slower they get?

      • Skymesh has new owners and either haven't increased capacity or reduced it so increase the margin.

        Either way, the fact I'm OK with paying a little more to support a local ISP isn't a valid argument when their connection is rubbish.

        Last Monday around 7:30pm I got 0.5mbps down and I had to tether my Xbox off my phone to watch Foxtel and GoT.

  • Im on 2y contract with optus cable and have 1 year remaining. Im due to have an NBN this Oct-Dec. Does anyone know if im locked in to optus or I can switch to a different provider when NBN becomes available?

  • Would it be better to get the Free NetComm NF10WV on a 12 Month Contract or purchase the asus rt-ac68u for $195 by going on the month to month? I am on fttp

  • I signed up over a month ago, I was told I could get an e-mail address. I sent my request through but nothing happened.
    Since then, I've contacted many times. Last response I received was that it would be completed in a couple of hours at the most - that was on 10th August - still waiting and will not respond to my messages.

    • That's not good to hear!

      Can you PM us your details so we can look into this and find out what is going on!

      Regards Mitch

      • +1

        Message sent

    • +3

      It's really not in your best interests to use an ISP eMail account. It makes life difficult when you want to change ISP. Get a GMail account which will be yours forever no matter what you do with your internet providers.

  • Hi Rep,

    I'm very not familiar with IPoE could you please advise if a DLink DIR-850L works with your service?

    Thanks in advance

  • Hi Rep

    I have FTTP at home with the following:

    UNI-D:1 = TPG (50/20)
    UNI-D:2 = Optus reseller (100/40)
    UNI-D:3 = Telco In a Box reseller (in-flight) (100/40) - bundle / waiting confirmation if UNI-V service.

    UNI-V:1 = TPG bundle
    UNI-V:2 = ?

    Not interested porting my existing UNI-V:1 service.

    Questions:

    1. If I apply for a bundle connection, will it automatically provision me on my free UNI D port?

    2. Do you offer UNI-V for voice service since you're with AAPT? Will order default to a UNI-V service for FTTP voice orders?

    Thanks

    • Why are there so many connections?

      • special home project..

        load balancing and/or link aggregation.

  • +1

    Hi buzztelco,

    1. I am currently with activ8me. If i sign up with you guys who will need to give notice and will i be able to nominate my start date so i don't waste the cost i alread paid to my current provider?
    2. How much downtime would i be expecting?
    3. How would i know whether i am still in the 3000 customers allowed for the deal?
  • Has anyone switched from TPG and got their deposit back for the NBN : HOme service?

  • Warning: DO NOT sign up any contract with them.

    I signed up last time this was on. Customer support was the most unpromising one I've ever had. When I asked them for help, they always promised to follow up but I never heard them back. I had to live chat with them everyday for the modem dispatch / landline phone number porting. At last, the modem arrived 4 days AFTER the technitican connected me to NBN. I also LOST my landline number because they forgot to port it over! And I'm currently experiencing several dropouts a day.

    You get what you pay for.

    • +1

      I am with buzztelco for last six month and had no issue regarding speed and technical support is superb..

      I was with ausbb and had plenty of issue with speed.

    • +2

      I had the same problem, Andrew on several occasions was going to get back to me and never did, I stopped after one month because I was getting crap speed.

      • Lucky you. I was told I need to pay $300 to end the contract.

    • +1

      That's a pointless and frequently inaccurate aphorism. Sometimes more expensive services are better and sometimes they're just more expensive.

      I've been on the Buzz 100/40 (HFC) plan for a nearly a month now and speed is always in the 85-95 range, even in peak time.

      Their activation procedures are a little haphazard but that's to be expected with a young service company. Their staff are incredibly willing to help but not so great with follow through. I'm sure that will improve with experience and tighter process. Even with a couple of stumbles, my service was up and running within a week and has performed faultlessly.

  • +3

    Users should probably expect drop in speeds once all the new users have connected.
    Unlimited bandwidth is just asking for trouble, how can they afford the cvc at these prices.

  • I'm with Buzz and couldn't be happier!
    Had some issues with the speeds when I first tried the service about 4 months ago when they were running their first promotion and switched back to TPG.
    Give them a second chance and I'm getting full speeds even at peak time.
    100% recommended!!!

  • Is it possible to move my NBN service when I move address?

  • Hey, would streaming from overseas websites be slowed ? Tricky question to answer but I was thinking does streaming work in a similar sense to torrent downloading? As I have read previous comments around torrents….. And it came to me as a worry. I got a set top box that streams shows from overseas and was wondering.

  • Damn I just switched to my Republic and the technician came over today to sort it out. I'm still on adsl and wanted to lock in their current price instead of paying the new price from 1 September. Had I known about buzz I definitely would've waited. Nbn is not available in my area till at least Feb next year…

    • As OP had stated at the bottom of his post, you can pre-order til up til July 2018. Talked to an online operator and was told to simply go through with the online application, but in the note section, state when you would like to have the service activated.

  • +2

    I got buzz on the last offer and Im a little disappointed.
    Following is my little tests. I didnt bother with “speed tests” coz I dont know how they work and from what I can see they prolly use multiple threads and to me that doesnt count. Streaming doesnt use multiple threads and thats what I got it for. So instead I put some files in my download manager and downloaded them with one thread and ten.
    The Hungary file comes from my vps with https://www.mikrovps.net/eu I and others have always gotten great speeds from it. I dont know exactly what speed it is but i KNOW it does above 10MB.
    The Australian file comes from https://www.adam.com.au/support/blank-test-files
    The American file comes from a porn site, hosting by ahcdn.com
    Also I have crappy hardware so that would be part of it at times, but the diff between Australia and Overseas wouldnt be due to that. I also waited a bit between each test to allow the modem to cool down (incase that was part of it) and regularly did australian tests to make sure it was all still good. And Im on FTTP.

    Sunday 13th August

    Speed 12/1

    1 AM

    Hungary
    1 thread 60K - 160K and all the way down to 20k
    10 threads 500K - 600K
    This is my vps that has always done extremely well for me and anyone I've let access to it….this is the biggest disappointment for me….my box is near useless. During the day I got full speed to this site.

    America
    1 thread 230K
    10 threads 1100K

    Australia
    1 thread 800K
    10 threads 1250K

    Australia seems to get mad preference and that can be a good thing, Stan for instance plays great. I can download with 3 threads from hungary and Stan still plays fine.

    Didnt really notice when it got better as I was watching Seinfeld on Stan ;P But I think it was around 3.30am

    Speed Changed to 25/5

    4 PM

    Australia
    1 thread 1600K
    10 threads 2900K

    America
    1 thread 210K … had to creep up from 160K
    10 threads 2100K

    Hungary
    1 thread 170K …. Slowly creeps up to it
    10 thread 1650K
    So at least I can download from there now, but I still can't stream for crap.

    Really, for 25/5 I would have thought it would be better. I don't expect that world for the prices Im paying but everyone advertises 25/5 as good for streaming and its not…..yeah if your talking in Australia like Stan or Netflix, but not overseas.

    And for those that like regular speed tests…..

    Sunday 4.40pm

    Oz Speed Test
    https://www.ozspeedtest.com/bandwidth-test/results/51061779
    https://www.ozspeedtest.com/bandwidth-test/results/51061834

    New York
    http://beta.speedtest.net/result/6535575126
    http://beta.speedtest.net/result/6535578320

    Washinton
    http://beta.speedtest.net/result/6535580134
    http://beta.speedtest.net/result/6535581718

    Chicago
    http://beta.speedtest.net/result/6535585164
    http://beta.speedtest.net/result/6535592480

    Supports been great tho, give em that. Helped with my modem choice and switched plans for me while I was still in a month and did it on the weekend, was great waking up to it ;P.
    So all in all it looks like Id have to go to 100/40 to get satisfaction, but Im not sure I can afford it and really should I have to just to be able to stream 720p from American sites?….or way more important to me, be able to stream from my vps.

    Just changed my dns to googles as I noticed that looking up the dns was slow alot and it really seems to have made a difference to general browsing and I havent seen a “Resolving host.” (or woteva it is) in the status bar since.

    Friday 18th August

    10.45pm

    Oz speeds turn to a maximum of 1Mbps….what the hell????

    Gotta love the way theyll answer a sales ticket in a heartbeat but when I send one about the above……. Ive been in contact with the sales department via tickets on multiple occasions.

    11.16pm
    1.2Mbps

    11.37
    Hungary
    1 thread 80KBs max
    10 threads 950KBs

    OzSpeedTest 1.33Mbs by wifi, best so far
    https://www.ozspeedtest.com/bandwidth-test/results/51160368
    https://www.ozspeedtest.com/bandwidth-test/results/51160373
    https://www.ozspeedtest.com/bandwidth-test/results/51160389

    https://www.ozspeedtest.com/bandwidth-test/results/51160944
    https://www.ozspeedtest.com/bandwidth-test/results/51160970

    https://www.ozspeedtest.com/bandwidth-test/results/51161066
    https://www.ozspeedtest.com/bandwidth-test/results/51161082

    https://www.ozspeedtest.com/bandwidth-test/results/51161123 Whilst watching Stan so thats fine
    https://www.ozspeedtest.com/bandwidth-test/results/51161199

    https://www.ozspeedtest.com/bandwidth-test/results/51161776
    https://www.ozspeedtest.com/bandwidth-test/results/51161788

    https://www.ozspeedtest.com/bandwidth-test/results/51176940

    https://www.ozspeedtest.com/bandwidth-test/results/51178244

    https://www.ozspeedtest.com/bandwidth-test/results/51178531

    https://www.ozspeedtest.com/bandwidth-test/results/51185849

    https://www.ozspeedtest.com/bandwidth-test/results/51192640

    Monday 28th August

    6.55pm

    OZ

    19.84Mbps
    https://www.ozspeedtest.com/bandwidth-test/results/51321613
    20.## Mbps
    https://www.ozspeedtest.com/bandwidth-test/results/51321836

    http://beta.speedtest.net/result/6575950602

    Hungary my VPS
    1 thread 45K - 80K
    10 threads 460K - 515K

    New York
    http://beta.speedtest.net/result/6575922447

    6.69Mbps
    http://beta.speedtest.net/result/6575955364

    Washington
    6.99Mbps
    http://beta.speedtest.net/result/6575958384

    Budapest (hungary)
    1.43Mbps
    http://beta.speedtest.net/result/6575963189

    Ive been in contact with support on this starting on the 13th August and was told there seems to be an issue with my International Routes and the issue has been raised with their networks team to investigate but unfortunately as it is International Routes there is alot more for them to check. And could I supply a traceroute to my vps, which I did. Then on the 23rd I got an email saying they are sorry for the delay in the response, the team has made a few changes to my international routing and their still investigating additional changes that might improve my international routes. I was asked if I was seeing any improvement on my end, to which I replied "No." and havent heard anything since.

    So all in all, a bit of a bumma.

    • For those kinds of distances you'll probably need to proxy through a VPS. I'd assume something in Micron21 in Melbourne would be best.

      Try pinging and downloading test files from here to your server, see what speeds you get there. Then download the same files on your home connection and see how it goes.

      I was getting around ~35mbps to my server from a test file provided by your VPS host. I assume a Melbourne server can easily provide >35mbps to any NBN customer, so this would bump it up to at least that amount.

      • hehe, nah thanks!
        No offense but as if Id pay for an expensive vps like that just to get to my cheap vps and just because my isp cant supply anything half decent….if I had that kind of money Id be with a decent isp.
        Also Im on 25/5 (started on 12/1) and my vps is plenty fast thank you.

        • Sorry, had assumed you needed the server in Hungary and it was something mission-critical… If it's just a cheap box get something in LA, even if it costs $1/mo extra… You'll max out the 25/5 easily. Both Buzz and your server provider would have peering between Sydney and LA, so you're double covered. When your server is in Hungary, neither have anywhere near decent peering for that kind of distance.

        • Well I think I need it ;)
          I gave up on trying to find a decent cheap vps in america that doesnt suck a long time ago. They never let me do anything without shutting down (compiling) and torrents, oh hell no. My vps is less than 5 a month, 900gig transfer, 200gig storage and torrents allowed.
          You think getting 80 kilobytes a second is maxing out my 25/5 huh?…pffft
          Oh and I can sorta fix streaming from my box by using an australian free proxy, works ok. Hoping to make something in node thatll fix it later anyway.
          And its not all bad anywayz, I would have still got it knowing what I do. Just like being able to binge on netflix and stan which I never have a problem with and I should be able to make a solution for streaming from my server in node and then Ill be happy enough…..still crappy tho

        • @PAEz:

          Is it personal torrenting or are you using it as a seed box? Never had a problem with personal torrenting on my ChicagoVPS server, even when some months I exceed 2TB bandwidth lol, and that's costing me US$1.66/mo.

          With the 80kbps, that's pretty slow but it is doing a lap around the world… I don't think anyone here actually expects even remotely direct peering to Hungary from an Australian ISP… Sydney - LA is your generic international backbone expected of Australian ISPs, and I'm quite confident BuzzTelco peers with someone who provides that quite well.

        • @dyl:
          I never expected anything great being cheap, but you get 1 3rd of your connection speed from mikrovps (Im assuming that was one thread) and I get 1 16th of mine (on a good day, its just as often half that). Having 25/5 and not even being able to stream 720 video from America without CONSTANT buffering is just SERIOUSLY crappy, trying to say otherwise is just bullshit.

          That ChicagoVPS come up in lowendbox alot, might try them some time. But Im really happy with mikro, been with them for over two years, no dramas and always happy to put off my bill for weeks when I have to (Im REALLY poor).

        • @PAEz: The figure I gave wasn't from my home connection, it's from my server in Melbourne. Look at it as an absolute best case scenario rather than something you should see.

          Personally when I was younger (and had less funds) I'd ask parents/family/etc to pay my server bill as a birthday present. My Chicago server is billed at US$60/3 years. Everybody just chipped a little in and it served as a decent ~AU$100 present. Didn't have to worry about it for a while after that. ;P

        • @dyl: hehe, lucky so and so ;P I dont have family to buy me things and thats a damn sweet price for something that didnt turn out to be crap. Best case scenario just goes to point out just how crappy buzz are. I averaged above 4-5megabytes a second from vodafone 4g. If I could get more than just 26 gig for $17 I would have just stuck with it, but I want more data for stan and what not. Ohwell, just what I get for being poor.

    • I am with buzztelco for last six month and had no issue regarding speed and technical support is superb.

      • well bully for you ;P

  • +1

    Existing customer here, and i hope this promo wont affect the quality of service 'again'.
    I also wouldn't mind similar promotions going forward :)
    Overall i'm a happy customer, not because i didn't face any issues but more for the close followup i receive from Buzztelco to get these issues sorted out.

  • Question - I was told if I sign up to buzz that I can get a static ip. I was also told I can have 2 nbn services or at least keep paying for 2 if I don't cancel my current one. So is it possible to have 2 services and test them for speed issues and see which ones best and cancel the slowest after the first month? Is this doable… I'm sceptical of signing up to a new plan as I'm currently on $40 month to month plan with nbn

  • is it possible to get international calling pack with Buzz Telco similar to the ones on Optus, Telstra etc.

    Thanks in advance !

  • My republic are also have a promotion on their 100/40 Mbps $59.99/month on 12 month contract (free modem). Same same.
    Has anyone used both? If so, which would you recommend?

    • MyRepublic is really hit and miss from what I've heard. They also apparently don't do much to fix congestion if you do have problems, so I wouldn't recommend a contract.

    • Keen to hear more opinions on myrepublic please, was about to pull the trigger on them. I will be having FTTP.

  • sorry guys, a dumb question.

    Does NBN require landline to be activated? I am living in an apartment which never have any landline phone connection.

    • No, it does not use the phone line.

      How do you get internet? Are you on cable?
      Sometimes apartments can be difficult to install nbn but it all depends on where it is and which technician you get. Some of them won't even bother if it's too hard.

      • I only use mobile broadband.
        I do get a lot of junkmail from nbn providerd offering service

  • Just pre-ordered. NBN planned to be available for me Oct-Dec this year.
    Can't wait :)

  • Hi

    Check the nbn techonology in your area here http://www.nbnco.com.au/connect-home-or-business/check-your-…

    • if fttn/fttb
      then you need to find out your copper pair (fnn/ull/landline).

    ways to get fnn/ull/landline:

    a. plug an analog telephone on your telephone wall socket/s and dial 1800 801 920 to get fnn.
    b. request landlord for number/last telephone/internet bill
    c. sign waiver for RSP/NBN to by pass fnn/ull check.

  • Hi Buzz,

    I will be getting FTTN, but the node is quite far away. I don't know if its worth me getting the 100mbps or 25mbps. Is it possible to switch 12 month contracts ?

    • If you can, go for leaptel.
      They offer speed guarantee upto the 50mbps plan, basically they guarantee the speed will get 10% of your max speed you pay for or you don't need to pay.
      Bit more expensive and not unlimited but speed guarantee is probably second to none.

  • FTTP South Morang here, usually speeds are excellent 95/38. During peak it goes down to about 40/30ish some times. which is still great for me.

  • Those that have used Buzz with HFC NBN, can you share your experiences? I'm currently with Tel$tra cable ultimate, usually get about 90mbps/3mbps. Wondering if I should take the gamble considering many have commented on whirlpool with poor speeds, especially during peak.

  • Hi Jeremy,

    I just checked my address (62 Mount Alexander Road, Travancore VIC 3032) on nbnco.com.au, it said that the planned availability is Oct-Dec 2017. Can I do a preorder from you for the 100/40M plan? And I noticed that the planned technology is FTTB, so what speed should I expect for the 100/40M plan from you (I had been on a 100/40M FTTH service (Wollongong) and I could get something like 98/37M actually)?

    Thanks:)
    Jimmy

  • Hi Rep,
    Just place my order with Buzz. As my service with TPG would end in a week time, I would like to know how soon could I expect Buzz to connect my FTTP NBN service including porting of my landline number? This would determine if I need to push back my termination date with TPG. Thanks.

  • Will Telstra Gateway MAX 2 router work with this?

    • Didn't work for me on hfc

  • Is there a guaranteed minimum speed on HFC?

  • I have a TP-Link Wd8980 - Contacting TPLink to find out if it can support VLAN tagging. Is there anything else I should ask them (i.e IPOE?) to make it work with Buzz. Or Vlan tagging is the all encompassing?

  • +1

    This is my experience with Telco Buzz.

    I signed up with them last month on their last promotion.

    I must say the experience wasn't the best.

    Firstly, they didn't activated my connection (FTTP) on the day I requested. I had to call them up before they activated it.
    When they did, I got ridiculous speed (I'm on their unlimited 100/40) at around less than 13mpbs down, sometimes 3mbps in peak, but consistent up around 30mbps.

    Sent a support ticket, and left unanswered for weeks. I had to contact them through their chat on their site, and multiple times was told either it will be fixed on that day and I will be contacted/informed when it is fixed. But guess what, nothing.

    It dragged on for weeks. I emailed Jeremy, got a reply straight away and was told my connection will be fixed in a couple of days. Guess what, it wasn't.
    Then Jeremy never replied back and disappeared.

    I had no choice but to contact TIO, and informed them through chat with my case number.

    It would then my connection was fixed (of course after a few emails etc).

    I'm now getting a consistent speed of 80 to 90mbps down.

    So it was a very stressful month, but worked out in the end.

    • +1

      If anyone wants to buy my NetComm NF10WV, please message me.

      Never use it since i have my own router

      • If only I had seen this before purchasing a new one from Buzz yesterday.

        • call them up and cancel

  • +1

    Asked them some questions in live chat yesterday. They asked for more details. I provided them and got 'thanks for that, won't be long'. After 15 minutes they ended that chat.
    If this is their pre-sales support, imagine what their technical support is like.

    • +1

      Doing the same right now, been waiting 15+mins and all they asked was how they could help

      • +2

        Yep. I'll stick with the 'reboot your router' robots at TPG for now.

        • Waited 30 mins and started a new chat with someone else and had answers within 2 mins so not sure whats going on

    • Not a reason to negative though.

      • why not? If you can't get the deal then that's a good reason for not posting the deal here and should get a negative vote.

    • Hello idonotknowwhy,

      That is not good to hear! If you are having issues with connection to a rep, I am available online here in the messages, Facebook, Twitter, or via the ticketing system if you ever have any issues getting thought.

      Regards Mitch

  • Hi OP. Another annoying qn for you.. I just checked my address on the NBN site.. It says I only have HFC available in my area (North Brisbane), and that it's "planned for Aug/Sept" 2017, so it's not even available yet. I've checked this hybrid HFC thing.. it seems a cheap copout by NBN and that I won't get lightning speeds anyway, so I'm not convinced I'll get any better than my current ADSL2+ TPG account gets. With TPG, I'm on a 50gig plan of 24mbps down, 1mbps up, and in reality I get about 18 down and 0.8 up, because I only live 400 metres from the local exchange. Can you confirm if I'll get markedly better than that with you guys considering I'll be on HFC? And will my Fritzbox 7390 router be compatible? Thanks.

  • Does anyone know if my TPG provided huawei h659 modem will work with Buzz Telco?

    Also anyone in the Erskineville/Newtown, Sydney area with them that can provide some feedback?

  • Any love for those not in NBN areas yet? Any promotions/discount codes you could share will be awesome. Otherwise it would be like paying a premium on inferior service. Currently the cheapest is Spintel @ $55/month but I hear they are shit. If you guys can extend the offer to ADSL, I'll join straightway with later transition to NBN (when it rolls out). Do reply, Cheers!

  • +2

    Am wary whether they have the capacity to deal with either the technical or customer service side of things with the influx of new sign ups (given the number of posts here on the poor service or speed). Nevertheless I think it's a good (but risky) deal given the month to month

    • +1

      Hello LurvinOZB,

      Just before this sale we have put on more staff, and have put in place some system related protections to stop the systems overloading, or slowing down customers. Once we hit 75% capacity we upgrade our systems, so we are never risking a new customer over the reduced speeds of our existing customers.

      Regards Mitch

      • That's brilliant. If you can be consistently excellent, expect more customers, and more money.

      • Hi Mitch.

        I mentioned two points; technical and customer service. U and Jeremy provided alot of assurances on the technical side of things (which mainly is the speed factor without any guarantee) and that can only be measured once a prospect sign up.

        Unfortunately the customer service side falls short. It's been two or more days since I signed up (hence the positive vote) and yet apart from the charges that went through, I gotten no contact nor email regarding the NBN process. I'm certainly one of those rare few who are not in a huge hurry but I'm still timing how long it takes for your customer service/ new sign up person to actually come round to attending this round of promotion.

        Hopefully I will be able to provide a factual timeline and opinion on how good or bad (fast becoming this way) the customer service is over here in Oz Bargain. I was sold when you advertised here in Oz Bargain, and the comments here do shape how a prospect can convert.

  • called them earlier and got through within a minute. They were helpful. Might go with them as I really having nothing to lose. Even if I get around 30Mb download, it's still cheaper than anything else out there, including my TPG ADSL2. Worse case I xfer to another RSP.

    May be wishful thinking and may be I'm wrong but my area is full of retirees so hoping there shouldn't be too much congestion at this stage.

    • "my area is full of retirees so hoping there shouldn't be too much congestion at this stage"- Won't this be the other way round since retirees have more time on the internet?:)

      • may be… my thinking was that they won't stream as much but who knows.

  • Still waiting to be connected from your last deal being signed up since 14th July. Maybe deal and respond to your existing customers first before getting overwhelmed once again by a flood of signups.

    • Yuck…are you on FTTP ?
      Just signed up yesterday and managed to call them this morning. They said would connect on my second port by tomorrow. Landline number porting would take up to 7 days. Keeping my finger crossed. I'm on FTTP with TPG now.

    • Hello Anon_,

      Could you please PM us your details and I will look into the problem right away.

      Regards Mitch

  • Website is showing full price when ordering and no-contract option selected, any one having the same issue? Checked with IE and Chrome.

    • +1

      Hey sdx91,

      At checkout the correct pricing will be displayed. We are aware of this, and we have alerted management to the confutation!

      Regards Mitch

  • Just signed up. Won't be on for 30 days due to TPG 30 day policy. At $59 a month, unmeterd and 100/40 worth taking the risk. Generally positive reviews, and I'm on FTTP so hoping wont have to many problems. Saving 30$ a month on TPG. Yes local calls are costed at 9 cents each but, eh, chicken feed.

  • 3000 sign ups, assuming they are all on the $59 plan, would equate to $177,000 a month extra. Not bad, wonder what the profit margin is?

    • +2

      Hello Bennos,

      I was hoping to hit the boss up for a jumping castle in the office, but I have been told it is being put right back into our infrastructure and staffing for better customer service and reliability!

      Regards Mitch

      • +2

        Maybe that's what MyRepublic does wrong, too many jumping castles for their staff and not enough infrastructure…

  • No BPAY is preventing me from signing up my business. Just FYI so you know some of your (potential) customers are holding out for expanded payment methods.

    • Hey Khell,

      We offer BPAY after the sign up for a recurring payments, but the initial sign up is payed by credit or debit card.

      Regards Mitch

      • Thanks Mitch, but you may want to clarify this with your live chat staff, as I was told you only offer credit card payments when I asked them yesterday. This is great news though and I'm excited to ditch Internode.

        • Hey Khell,

          I have let management know to alert all staff about the BPAY option for recurring payments so everyone is aware, thank you for bring it to my attention!

          Regards Mitch

        • @BuzzTelco: If I haven't changed my payment method (credit card), is it automatically billed? I keep getting sent "unpaid" invoices prior to the date. If I don't pay it off on or before the date, it will automatically bill right?

  • Can you support a Netgear Nighthawk D7000 modem/router (v2)? FTTN.

  • Retailers mention that Asus RT-AC68U is not compatible as a modem/router for an FTTN connection but whirlpool says it is after some configuration. Can the Asus RT-AC68U work as a modem/router for a FTTN connection or not?

    • RT stands for router, not a modem, so it does not have a telephone porn (rj11).

  • Does anyone know if the Telstra cable modem - Netgear CG3100D-2BPAUS will work with NBN HFC? Also VOIP is not something I need.

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