Complete a short survey, get a free gym towel. Simple.
Pic of towel (thanks to user GregFiona)
http://oi67.tinypic.com/wi6oeb.jpg
Free Gym Towel from Cetaphil by Filling in a Short Survey
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Never seen so many upvotes
Yeah, and all because of a free gym towel. Haha
We're never going to receive anything, aren't we.
Sure we are, marketing spam emails :-(
Would be interesting to know if anyone have received their gym towel? Anyone?
Not I
I love getting spam mails /s Don't think we will get one anytime soon.
I haven't got a towel or any spam emails yet.
So has anyone received a towel yet?
Just got this:
Thank you for registering your details to receive a Cetaphil Gym Towel. We’re looking forward to shipping your towel, however as this is an exclusive Fitness First promotion for Australian members, we need validation of your Fitness First membership from you to complete the request for the Cetaphil gym towel.
To complete your request, simply reply to this email with the last 5 digits of your Fitness First Membership number by Wednesday, 4th October 2017.Once we receive your valid membership number, we will be able to ship your Cetaphil gym towel to you with the next available batch. Non-response within the timeframe or response with an invalid membership number will be deemed a cancellation of the request.
Yeah I just got this as well. I don't suppose you can use the same number multiple times?
lol700+ votes and potentially noone will get anything. I got the email too.
Thank you for registering your details to receive a Cetaphil Gym Towel. We’re looking forward to shipping your towel, however as this is an exclusive Fitness First promotion for Australian members, we need validation of your Fitness First membership from you to complete the request for the Cetaphil gym towel.
To complete your request, simply reply to this email with the last 5 digits of your Fitness First Membership number by Wednesday, 4th October 2017.Once we receive your valid membership number, we will be able to ship your Cetaphil gym towel to you with the next available batch. Non-response within the timeframe or response with an invalid membership number will be deemed a cancellation of the request.
We look forward to hearing from you,
Cetaphil Australiacan someone please share their membership no!? hehe
69690
Lol, what a scam! :) Why they didn't ask about membership number during survey?
Uhhh yeah… The last 5 digits are "12345"
Thanks! Towel is being shipped.
another reneged deal, just received an email stating that this is now a Fitness First only offer so you have to have a valid fitness first membership. Hmm. That wasn't in the survey! oh well.
TARGETED. Only available to Fitness First members😠
If this wasn't listed on survey as a requirement then this is deceptive and misleading conduct to get hold of your personal details.
Consider lodging complaint with ACCC.
Correct, I've sent them an email saying exactly that. Did anyone get a screenshot of the T&Cs? I normally do, but didn't in this case!
Stuff 'em. Misleading and deceptive conduct. Won't buy Cetaphil again. Give me my towel you crooks.
Sent them an email:
"Hi there,
As I recall when I filled out the survey form, there was absolutely no requirement that I had to be a Fitness First member to receive the free gym towel.
To me, this seems like misleading and deceptive conduct, and unless a towel is sent, I'll be contacting the ACCC with my concerns.
Don't back out of a promotion upon which you have no intention of following through.
I look forward to receiving my towel.
Thanks,
Thrillho."
Nice. I'm using this and writing email back to them.
Get fxcked, cetaphil
copy paste.. emailed them back.. thanks
Did you change the name to DodgyBrothers? Lol
Copy pasted. Thanks thrillho
thanx thrillho, i cut n pasted the above in a reply email to them as well
Direct from the ACCC Website : "Simply put, businesses may get into trouble with free offers if they do not reveal the complete truth, including any conditions that the consumer must comply with."
(https://www.accc.gov.au/publications/advertising-selling/adv…)
Used Thrillho’s template plus your quote and URL reference. I wonder how they’ll weasel their way out of this one.
got my towel today after sending them this email
thanks for this template.
got my towel yesterday.
asking mlast 5 digit membership number.
Post should mention it is for Fitness first members onlyJust received an e mail from Cetaphil saying I need to prove my membership of Fitness First to receive my free towel.
I am pretty sure that there was no mention of that in the original offer, (which has now been taken down).My reply:
"There seems to be a mistake here.
I entered a survey to obtain this free towel.
It was nothing to do with Fitness first.
This seems like misleading and deceptive conduct, and unless a towel is sent, I'll be contacting the ACCC with my concerns.Thank you".
Can someone start a change.org? This is outrageous! We need an OB discussion thread opened on this too.
I'm going to tell the Yes same sex marriage campaigners about this.
@scottyheist: Can you make tshirts and have a form we fill out with all our personal details to get one for free?
Please let us know how you go
Social media is much powerful rather than ACCC
Start posting bad impression on product review website/facebook/google review etcThis is definitely deceptive and sneaky. if they intended to target the survey, they would have the membership number requirement as question No 1, other than the ugly "validation" afterwards.
Also just received a ridiculous email requiring a Fitness First membership, this was not mentioned in the survey and I told them I still expect my towel as promoted and promised since I gave them my personal details in good faith.
have sent them an email to show me where in the T&C's that the membership number had to be provided …
They are here [1] but I suspect that they modified them after the survey went viral. Can someone please go to WayBackMachine and put in this [2] URL. It's blocked at my work. Hopefully we can show that there were not T&Cs prior to it going viral.
[1] https://www.cetaphil.com.au/wp-content/uploads/2017/09/cetap…
[2] https://www.cetaphil.com.au/towel/Hrm.
Wayback Machine doesn't have that page archived.
Want to search for all archived pages under https://www.cetaphil.com.au/towel/?
I've never used that website before but doesn't seem to have the page " Wayback Machine doesn't have that page archived."
Considering the T&Cs were uploaded in September as indicated in the URL, it does seem rather dodgy…
Yeah I think they've shot themselves in the foot. uploads/2017/09/
I don't get worked up about this type of thing, but I wonder how they would actually have access to the fitness first database to validate the membership data.
Can I assume the number in your username is the last five digits to your Fitness First membership number?
You can try. But no, much more boring. It is my ozbargain user number. Scotty of course is at number 1 https://www.ozbargain.com.au/user/1
Kinda of annoyed actually
Dead thread is revived again :)
I received the same email from them.
Just replied them by copy/pasting above email from 'thrillho'
thanks
The Great Revenge of Ozbargainers!
just replied using email from thrillho
They have a mirror of the webform here, and it clearly shows that there is no Fitness First requirement stated. I attached a screenshot to my reply.
Mate you are a champion. You must be a web dev? Can someone take a screen shot and upload to Imgur so we can send that link to them and show that there are no T&Cs shown on the page?
Thanks! imgur is blocked at work :(
@itsfree: Have you noticed the small print at the bottom, "This site is intended for New Zealand audiences only"?
@4sure: Yes, but this showed me it's identical to the previous web form:
Please confirm your towel request and subscription to our mailing list by ticking this box. We can send towels only to addresses within Australia. Terms & Conditions apply. Galderma reserves the right to change towels dependent on availability. Please allow 2 weeks for delivery.
I'm sure the branding cost of Cetaphil is more valuable than the 11000 gym towel if indeed they added the FF membership as a condition to the original T&C after the initial survey promo. Not very wise. They could have easily use this to their corporate branding advantage.
Great! mate.
My 2 cents worth:
While the webform is definitely misleading, the clause Terms & Conditions apply would protect them unless we have proof that the original T&C did not stipulate FF membership as a requirement. Their back paddling on 31/08/2017 requesting to remove the post from ozbargain site was already the first sign that they realised their mistake and started thinking how to get out of the mess they created.Instead of shipping the free towel to meet delivery within 2 weeks, they took 3 weeks to strategise (probably including consulting legal advice) and execute this latest action on requesting for FF membership. I'm not too hopeful that they would ship the gym towel with just an email reply to them as they are well aware that once they set the precedent, they would have to be prepared to ship the towel to the rest of ozbargainers who filled in the survey. Nevertheless, worthy of a try and see how they would respond.
From Moderatorscotty on 31/08/2017 - 08:27
Received an email from them:
Thanks for posting our free gym towel promotion.
We have now exhausted our stock of towels and ask that you remove the link from your site to avoid disappointing your subscribers.
Please can we ask that you remove this from your site ASAP.
Deal marked as Out of Stock.
The should have pulled the form when the stock limited was reached. Hardly difficult to code. all T&Cs should have been visible via the registration page. Poorly thought through promotion.
Whether it's targeted would also depend on where and how op got the link.
Was the link publically accessible on their webpage, or was op sent a link to submit the survey, is op a fitness first member, what did the email say?
I found the mirror link using Google, so I would venture that the original link was similarly discoverable.
The bastards just took down the mirror link!!!
LOL wow yeah they actually took it down in the last few minutes. imgur link thanks to @itsfree at https://imgur.com/LvWFQGL
Thank you for registering your details to receive a Cetaphil Gym Towel. We’re looking forward to shipping your towel, however as this is an exclusive Fitness First promotion for Australian members, we need validation of your Fitness First membership from you to complete the request for the Cetaphil gym towel.
To complete your request, simply reply to this email with the last 5 digits of your Fitness First Membership number by Wednesday, 4th October 2017.Once we receive your valid membership number, we will be able to ship your Cetaphil gym towel to you with the next available batch. Non-response within the timeframe or response with an invalid membership number will be deemed a cancellation of the request.
Not getting the towel boys
SCREW YOU GUYS!!! … im a ff member SO I"LL BE GETTING MY WONDERFUL SOFT CETAFIL TOWEL .. hugs
Who else is losing sleep over this?, I know I am, dam crooks!!… Give me my towel!…
any deals on joining fitness first so I can get my free towel?
You can get a free Fitness First membership but you first have to post them a photo of you in a Cetaphil gym towel.
So sick of businesses pulling off bullshit like this.
Why didn't they say this was only for their Fitness First members before they asked us to submit our details? Bloody bait and switch, with 700+ votes! What a joke!
This is my reply to their email:
Hi,
It would have been nice if you made it clear that the free towel was just for Fitness First members before you collected people's personal details. This is dodgy and unethical. I'll unsubscribe from this list, and please don't send me any more emails re this or anything else.
Cheers,
Tricked sucker
Amazing, it started as a survey which I did. Now they want a First Fitness Membership number before theyes will send it out. Thought the deal was for a survey only.
Someone post their last digits of their Fitness First membership, we'll see if they honour it when they get 1,000 replies with the same number… :D
Yeah I'm not paying for fitness first just for a towel lol.
I've replied back with a random 5 digit number…
We know Fitness First are dodgy with their membership T&C practices so it seems companies that associate with them are following them too! ;-)
Having said that they are silly to miss out on the opportunity to market their brand to others for little extra cost even if they stuffed up with running the promotion. No idea who advises them but they seem to have made another bad mistake with the way they are handling this.
Way to tarnish the Cetaphil brand. Maybe they want to be a case study for business school courses.
I honestly doubt this "deal" tarnished their brand. Most people buy their brand because they have to due to their skin conditions and affordable price. Their products are recommended by users in pretty much on every skin care beauty forum. A towel isn't going to make people (especially ozb users) try their products, samples will.
(Shhh) You know they are reading this thread right… ;-S
Well I am a FF member but I haven't got this email. Maybe they somehow know I'm a member…
Been looking for a reason to switch from Cetaphil and now I have. Competitors have a cheaper, natural, nice smelling (but not perfumed) product that works just as well for sensitive skin. Will be recommending to family & friends.
You don't suck up my personal info with empty promises like that. Thanks Cetaphil.
Posted so can follow.
Have also emailed back RE not needing Fitness First membership
Would you mind posting the email address, if it's generic? I'd like to follow up mine.
Thanks a lot!
After badgering them on social media I received a towel through TOLL Express today.
Fight the good fight, ladies and gents.
My last message:
"Yes, while you might have shared the link with a select group, it was also released into the public domain. That’s the risk you run. The form is also identical to the one used in Australia, so let’s not beat around the bush.
As I said, there was no indication that one was required to be a Fitness First member to receive the free towel. I fulfilled my contractual obligations and you have not.
Further, the ACCC states that: "Simply put, businesses may get into trouble with free offers if they do not reveal the complete truth, including any conditions that the consumer must comply with." (https://www.accc.gov.au/publications/advertising-selling/adv…)
I honestly don’t mind pursuing this further as I simply have the time and can be bothered. Dodgy promotions like this are rife and companies should be held to account.
Again, a simple towel would make this go away.
Looks forward to hearing from you."
Jesus you're a scary guy lol
I just filled it in