Got it today direct from Optus.
Tried to Activate but got
We are having trouble validating the SIM number, please try again or try using another SIM card. Reference: PPACT-SIMVAL-0008
A SIM direct from Optus and they can not validate the sim?
Anyone else who ordered having the same problem?
I love the bit about try another SIM.
Brought from Optus and delivered today.
When did you buy it?
he didnt buy it.
Same problem here (tried to activate the day I received it). Two online chats ~1.5 hours, twice to an Optus store ~2 hours, two replacement SIMs, still not resolved (they tried to transfer the $30 to the new SIMs but had trouble doing it).
If you can wait, ask them to send you a replacement $30 SIM.
Purchased using Paypal so I'm going straight to refund. Surely being unable to validate is Snad, is it not?. I don't want to waste tome on it. Just dumbfounded how incompetent Optus are.
Good if you can via Paypal. First time I went to the store I asked for a refund but they said they couldn't refund me. Later called Optus and asked for a refund but was told that department is closed and to call back later; probably would say no refund.
Put in a SNAD.
I wanted that damn SIM to trial 4G over the weekend.
Becoming of the opinion that Optus might not be the best organized group.
Calls to Optus support isn't even free from an Optus mobile number (unless you're on an unlimited calls plan).
At least with TPG calls to TPG support is free from a TPG mobile number (though unfortunately they have other issues).
Hey I'm having the same problem. After a visit to the optus store and lots of chats and multiple transfers to different departments, my sim still remains as crappy it was when it arrived. You said that if you pay with paypal you can get a refund. How can I do this?
I'm claiming as SNAD ( Significantly not as described). Have to wait until the 18Sept for Paypal to decide.
As it can not be validated so it can not be used I would say that is not as described. I'm not willing to waste time on contacting Optus.
You have to wonder about a Company that stuffs up such a simple thing when it is trying to promote themselves.
I think the bigger worry is the drop in speeds we're suffering here on Optus. Peak time at night now is completely fubar. Gone from 25Mbps a few weeks ago, now down to .21Mbps on Friday night . Did two speedtest, the first one showed no throughput, the second .21Mbps. Gone from watching Netflix to completely unusable. Optus answer it was congestion, so that is as it is, so live with it.
Tried to chat with optus again, but it seems they no longer employ humans for their call centres. All I got was multiple options and told to click which one best suited me. Also, the online chat people are remarkably good at redirecting you to different departments or telling to you call up, which doesn't resolve anything. So I filed a claim in paypal. Hopefully it gets resolved.
I am also having the same problem. Does anyone know how can I refund or get a replacement sim? I went to the store and they said they can't give me a replacement sim or transfer the credit to a new sim.
Lmao, this is why this deal was too good to be true. i hesitated to getting the deal
This seems to a common problem? even tho the SIM pack arrived 1.5 days after ordering online, have now spent a few hours and a 2hour trip to a nearby Optus shop to get this "14gb for $30" (or rather $10). Still not working, but have been promised by call centre person (in the Philippines?) that "next 36 hours" will have my new Optus 'service' working with the 14gb ready to go. So that's roughly a week after the Optus shop had to register a new $2 SIM because they (both online and via phone to Optus) couldn't get the original Optus SIM to work. At all. The staff generally were helpful but clearly perplexed and irritate by the end - because it's still not done…
My experience was a carbon copy of yours and no one in Optus seems to be able to help and they just pass you around to different departments. So far I have been in store 3 times spoke with customer service 3 times and numerous chat sessions. Each time after wasting half an hour of my time the give up and blame the store for not applying the credit and to go back. I guess the only option now is the TIO. What a joke!
Sitting in Optus right now, they don't seem to know what's going on !!
Optus seems to have lousy IT systems for SIM management. I got a similar code PPACT-SIMVAL-0001 when I activated a Coles prepaid (a thinly disguised Optus offering). Luckily it resolved by itself within a few minutes.
Same problem here, I'm doing a chargeback on Paypal
Still waiting to hear from Paypal, today is suppose to be the day.
Wonder how many of these Optus managed to stuff up?
Good luck.
Paypal is refunding the $10, notified this morning. Optus really need to rethink their Customer service, or should I say lack of any customer service.
Just chiming in to say I have had the same experience as you guys. Tried to activate via webchat and after being transferred to three different people finally one of them admitted the sim was faulty and I'd have to go into an Optus shop (1+ hours later).
First thing I did was try to get a refund through PayPal since I didn't want to waste time at the shop, but after trying to submit the claim I get a vague error message like "something went wrong, please try again later" so I couldn't submit the claim. So I decided to try the shop after all.
Have just been in, and after waiting over 20 minutes to see someone (grr) and they couldn't help me as expected. They wouldn't give me a new $30 sim and instead put me on the phone. Got it transferred to a blank sim and the guy said it would take up to three business days for the credit to be applied. What was weird was he wasn't interested in getting the original sim number, was happy to apply the credit based on my word alone (I got confused and kept giving him the original sim number when he wanted the blank sim number only).
So anyway, I WAS hopeful of this being over with and sorted, but lots of you guys are having further problems so maybe I won't have the credit applied in a few days like I thought :-(
Perhaps this is Optus' way of trying to get out of the 10 bonus GB deal (run is around for a few weeks until the deal no longer applies).
Same problem. Will stay away from Optus now.
More than 30 days since purchase date? I heard Optus sim packs must be activated within 30 days now?