Hi aall,
Purchased a Macbook from Myer and got an over-the-counter receipt. Plan to get a refund for GST when we travel later on this month. The TRS website state that for purchases over $1000, a tax receipt with name and address has to be provided. How stringent is this rule applied, obviously, we will have our passports. Should I go back to Myer to request a receipt with my name and address.
Any advice will be appreciated.
Thanks
How did they drop the ball? Unless you ask for it, you wouldn’t normally get it.
They should at least ask if name and address is wanted on the receipt and explain why. What if the customer is a tourist who isn't aware of the rule, goes to the airport and is knocked back?
It's not just Macbooks. Tourists could be spending thousands of dollars on opals or Australian art. If they fail to get the refund because the shop didn't look after this detail, that's poor customer service.
I respectfully completely disagree with you.
It’s up to the person claiming the refund to know the rules. You can’t expect employees to hold your hand and do everything.
Most tourists wouldn’t be buying electronics from Australia to take home.
For Aussie art, maybe…
Majority of countries I’ve traveled in require your passport at the shop and you need to fill out a form to get the GST/VAT back. So if the customer got out their passport and asked then you’d print a receipt with their name and address. In all other cases unless you asked I wouldn’t expect it.
You don’t need a receipt with your name and address for tax purposes so doing TRS is the only usecase for that.
@knick007: Fine, I still think it's poor customer service if the shop isn't onto this for large purchases. In other countries department stores even alert visitors to a tax refund possibility. I know someone who bought over a thousand in Aboriginal art and the shop did the right thing. But then perhaps Myer won't last that much longer.
What percentage of buyers will be looking for a GST refund under the TRS scheme? I reckon less than 1 in 1,000
@Ocker: What percentage of buyers will be pissed off if they missed out on the refund? 100%.
It just needs an alert in their cashier systems. But then they aren't that into IT are they.
@greenpossum: Abroginal art is likely to be bought by tourists though. Therefore their staff might ask or might have a sign up.
If every single shop asked me whether I was a tourist when I spent over $1000 or whatever it is, personally I’d find that annoying.
When I visit a new country I google the rules for their tax refund system. Not hard to do.
@greenpossum: Thats absurd logic especially with how many rebates exist or next time you buy a pen from kmart the cashier has to tell you it can be claimed as a business expense or stationary or how about bunnings every sale the cashier has to let you know that if you own a rental property and the purchase is for the rental property you can claim it as an expense.
The TRS has to meet 2 conditions - spend 300 and travel overseas and myer isnt informed of one of the conditions - why not attack the people selling travel tickets of not informing you that you could claim computers if purchased in a 60 time period as well.
@qwerty: Non sequitur. I'm only talking about TRS > $1000. Didn't argue for any of the other things.
@greenpossum: But TRS cuts in at $300 so you are happy with everyone that buys from $300-$999 to miss out ?
If every single shop asked me whether I was a tourist when I spent over $1000 or whatever it is,
I beg your pardon. Do I look like a tourist?
@whooah1979: Wrong phrasing. Try "Your purchase is over $1000, will you be taking this out of the country? We can provide you with a GST invoice for that."
Why are family and friends exempt? They come here and enjoy our country and all its wonders. A little tax isn't to much to ask for.
Besides they're probably visiting from a country where the standard of living is below ours. They should count themselves luck.
@whooah1979: I'm glad my overseas friends are more concerned for me than for their country to retain a refund I was entitled to anyway. 😜
@knick007: Respectfully, your advice is absolutely NOT correct.
Whether or not anyone is looking to make a claim or refund, all businesses issuing a tax invoice for the sale of goods and services have a set of requirements they need to adhere to. "Tax invoices must include at least seven pieces of information. There are additional requirements for invoices for: sales of $1,000 or more. In addition, tax invoices for sales of $1,000 or more need to show: the buyer's identity or ABN."
MYER dropped the ball and should have issued a tax invoice with the full details including the buyer's identity (address) or ABN. In fact, many business point of sale systems will prompt the person completing the transaction to ask for an address.
https://www.ato.gov.au/Business/GST/Issuing-tax-invoices/#Sa…
[@knick007]: Whether or not you agree or disagree, your answer is not correct. Tax invoices for sales of $1,000 or more need to show: the buyer's identity or ABN. That's the law.
Respectfully, your advice is absolutely NOT correct.
Whether or not anyone is looking to make a claim or refund, all businesses issuing a tax invoice for the sale of goods and services have a set of requirements they need to adhere to. "Tax invoices must include at least seven pieces of information. There are additional requirements for invoices for: sales of $1,000 or more. In addition, tax invoices for sales of $1,000 or more need to show: the buyer's identity or ABN."
MYER dropped the ball and should have issued a tax invoice with the full details including the buyer's identity (address) or ABN. In fact, many business point of sale systems will prompt the person completing the transaction to ask for an address.
https://www.ato.gov.au/Business/GST/Issuing-tax-invoices/#Sa…
@greenpossum Your advice was correct from the start.
For reference:
Whether or not anyone is looking to make a claim or refund, all businesses issuing a tax invoice for the sale of goods and services have a set of requirements they need to adhere to. "Tax invoices must include at least seven pieces of information. There are additional requirements for invoices for: sales of $1,000 or more. In addition, tax invoices for sales of $1,000 or more need to show: the buyer's identity or ABN."
MYER dropped the ball and should have issued a tax invoice with the full details including the buyer's identity (address) or ABN. In fact, many business point of sale systems will prompt the person completing the transaction to ask for an address.
https://www.ato.gov.au/Business/GST/Issuing-tax-invoices/#Sa…
you definitely need a receipt with your name and address on it for 1000+ purchases.
Should I go back to Myer to request a receipt with my name and address.
Absolutely.
Yes it is checked. Try going back but they might not be able to reissue a receipt.
Also be aware that you may need to pay the GST back when you return. You can pool together your $900 allowance but I don’t know if you would get flagged on your return.
Good advice. Always declare. If it is a small amount you will then zoom through with no hassles, otherwise you will need to pay a little (10% of the excess value).
When did you order and how long was it until it got delivered?
Don't want to self promote, but this should be the accepted answer here.
Tax invoices for sales of $1,000 or more need to show: the buyer's identity or ABN. That's the law.
You might want to contact MYER head office if you can't get the required receipt in store.
Whether or not anyone is looking to make a claim or refund, all businesses issuing a tax invoice for the sale of goods and services have a set of requirements they need to adhere to. "Tax invoices must include at least seven pieces of information. There are additional requirements for invoices for: sales of $1,000 or more. In addition, tax invoices for sales of $1,000 or more need to show: the buyer's identity or ABN."
MYER dropped the ball and should have issued a tax invoice with the full details including the buyer's identity (address) or ABN. In fact, many business point of sale systems will prompt the person completing the transaction to ask for an address.
https://www.ato.gov.au/Business/GST/Issuing-tax-invoices/#Sa…
Im sure Myer can organise this
Don't risk it, go back to Myer. Don't know why Myer dropped the ball there.