This was posted 6 years 3 months 16 days ago, and might be an out-dated deal.

Related
  • expired

Unlimited NBN $19p/M 12mbps, $29p/M 25mbps, $39p/M 50mbps, $59p/M 100mbps @ Buzz Telco Prices for The First Year (No Contract)

9639
Unlimited NBN $19p/M 12mbps, $29p/M 25mbps, $39p/M 50mbps, $59p/M 100mbps @ Buzz Telco Prices for The First Year (No Contract)
Go to Deal
bonky on 09/01/2018 - 22:42 buzztelco.com.au (6460 clicks)
Last edited 10/01/2018 - 12:56 by 2 other users

Buzz Telco is now able to provide eligible new and existing customers with connections over the National Broadband Network.

Not sure if the NBN is available in your area? Click here to check our NBN Map or use our live chat below and one of our team will be happy to check for you.

Buzz Telco is currently offering never to be repeated discounts on our services for the first 12 months of service, on no contract, but be quick, this promotion will end Sunday, 14th January at 11:59 PM.

The plans are:

  • Basic Unlimited - Up to 12/1Mbps - $19 per Month
  • Standard Unlimited - Up to 25/5Mbps - $29 per Month
  • Standard Plus Unlimited - Up to 50/20Mbps - $39 per Month
  • Premium Unlimited - Up to 100/40Mbps - $59 per Month

Optional Extras:

  • Static IP - $5 per Month
  • Unlimited Call Pack - $20 per Month
  • Basic Home Phone - New/Port - $5 per Month

Terms and Conditions Apply, promotional pricing can only apply if you're connected by 31 March 2018.

Refer a friend is a one time $10 credit per referral. Referred customers must clearly state the persons name that referred them in the additional order information section when ordering online.

Internet Broadband nbn

Related Stores

Buzz Telco
Buzz Telco

closed Comments

        • 5reeloader on 10/01/2018 - 18:14

          @kza2610: That's great news! Thanks for sharing!

          Forgot to save a transcript of that chat for future reference though, damn!
          You can always hop back on live chat and ask for the transcript(s) to be sent to your email. They will comply, however reluctantly :)

  • danny1213 on 10/01/2018 - 00:44
    +6

    AVOID. Still waiting on my refund from October 2017 :( This post reminded me to follow up with them. They couldn't promise activation on my required date and kept delaying it. Since they require payment upfront, upon cancelling it, their refund process is poor. Can only be organised via email.

    • Zolo on 10/01/2018 - 09:21
      +2

      Make a complaint via TIO. It's the only way they'll actually take you seriously.

    • Store RepBuzzTelco @ Buzz Telco on 10/01/2018 - 14:27

      I would say call the billing team on 131289 and mention the TIO and watch them jump through the hopes for you.

      If that doesn't work, call the TIO on 1800 062 058!

      • WTF on 11/01/2018 - 21:48
        +2

        Shouldnt have to threaten to go to the TIO to get customer service. You guys are realy a bunch of idiots!

  • bert-lifts on 10/01/2018 - 00:52

    There's no way you can offer unlimited data and promise 100mbps download @ $59 and avoid congestion. Especially from a small company like this.

    I'm sure some are lucky and don't share nodes with heavy users (or have a over provisioned node) and it works well, but everyone else has to make a sacrifice & pray to the NBN gods.

  • dorian_gray on 10/01/2018 - 01:16

    A pain to get connected to them but I have not had a problem since I did. I am sticking with them because they are cheap.

    • shmahoo on 10/01/2018 - 07:30
      +1

      same reason I'm still married

      • Big Deal on 10/01/2018 - 11:01

        LOLLLLLLL… Joke of the day for me!!

  • Pacify on 10/01/2018 - 01:26
    +4

    The overall discussion for BuzzTelco on whirlpool has been extremely negative for awhile now. If you just want the cheapest net, you might be okay. If you care about consistent speeds, there are much better options out there.

    • Splashtash on 10/01/2018 - 09:20
      +1

      I get better consistent speeds on buzz then i previously did on belong. Belong i paid a lot more. Even my neighbor was with telstra and he got worse speeds.

      • xsacha on 10/01/2018 - 09:37

        +1
        I haven't heard anyone getting worse speeds on buzz yet actually but it would definitely depend on your location and how well this deal works.

      • Pacify on 10/01/2018 - 14:36

        Sure, but its very much a coin flip. The speeds are unreliable, some people get constant 90+ down, others have extreme dips.

        Personally, I'm fine with paying an extra $20 a month for a reliable service

  • MrZ on 10/01/2018 - 03:07

    12 Mbps… rofl, not broadband in 2018. Maybe in 1996. The FCC defines 25 Mbps as the minimum speed for broadband.

    • follow on 10/01/2018 - 03:29

      Lol, how many get that is a different story. Just like in UK, you have the right to DEMAND 10.

  • PresidentClinton on 10/01/2018 - 03:38

    They are insolvent. Avoid

    • D3m3ntia on 10/01/2018 - 08:04
      +3

      There's no indication of them being insolvent. There was another buzz mob back in 2010 which went insolvent.

      With all the cashflow they're getting from people who sign up and get no service, as well as the money they're not refunding they are probably at no risk of being insolvent

      • Aniseed Steed on 11/01/2018 - 08:13

        Not for the moment at least, but it's a very fine balancing act going from month to month - like treading water. If their costs start going up, coupled with customers leaving, that could tip it. Hahaha!!!

  • JediJan on 10/01/2018 - 06:04

    We signed on with Belong a few years ago not long after the initial roll out commenced. Paying $40 pm, lowest speed, for 100GB, no contract, free modem.

    I don't like to give reviews or recommend usually but can say we have not experienced any problems. No contract is what sold me initially with the idea we would go for faster speeds, and/or unlimited, or go elsewhere, should we find the service unsatisfsctory.

    I don't know if new customers would receive the same quality of service of course.

    • psy on 10/01/2018 - 06:30
      +4

      Whats that got to do with Buzz?

      • JediJan on 10/01/2018 - 07:28

        Some research may come in useful.

  • dojomojo on 10/01/2018 - 06:35
    +2

    Sounds like they're getting as many customers as possible, then fleeing to the Bahamas…

    • Store RepBuzzTelco @ Buzz Telco on 10/01/2018 - 14:29
      +1

      If that was an option, I'd be at home packing!

      • aspirepranesh on 11/01/2018 - 07:03

        Maybe you should be packing your stuff, close the doors to your business and go home

    • follow on 10/01/2018 - 19:17
      +2

      Looks like they're pulling a Vaya

  • [Deactivated] on 10/01/2018 - 07:16
    +3

    Took my money without researching. Took 3 months for refund. ITS A TRAP!!!

  • bundym8 on 10/01/2018 - 07:27
    +2

    Just don't. Had dropouts everyday between the hours of 5pm and 8pm lasting up to 30 mins. Got told it was the NBN, the router (bought from them), line filter etc. Gave up when to Aussie broadband and haven't had an issue since.

  • muzzy1907 on 10/01/2018 - 07:37
    +3

    Don't be fooled by their low prices. Go ahead only if you want to risk being left without internet for weeks without any explanation and service. Worst ISP experience ever.

  • edshays on 10/01/2018 - 08:08
    +4

    The block the use of torrents. So if this is important to you, I'd avoid.

    • bestbarginever on 10/01/2018 - 08:16
      +1

      I don't see why this is an issue - blocking the use of torrent will prevent unscrupulous downloading and hence freeing up the bandwidth for other uses. Another reason why they can offer you 100 mbs DL at $59

      • Savas on 10/01/2018 - 09:28
        +1

        But you can download torrents during off peak times to watch later. I think it would be better if they blocked Netflix to avoid congestion when everyone jumps on at the same time.

        • edshays on 10/01/2018 - 10:15
          +1

          It's blocked all the time. Not just during off peak.

        • Savas on 10/01/2018 - 10:18
          +1

          @edshays: Nah i was replying to bestbargainever, i don't see how torrents are an issue, i thought streaming services were the main culprit of peak congestion.

        • Tuba on 12/01/2018 - 01:21

          @edshays:No they dont block p2p, anymore than other ISPs have due to the Goobermint. I can download from the pirate bay, at full speed if there are enough seeds.

      • edshays on 10/01/2018 - 10:16

        It's an issue if you want to torrent. If torrenting isn't something you do, then I recommend. Speeds good during peak.

    • [Deactivated] on 10/01/2018 - 09:29
      +1

      Can't you use a vpn?

      • edshays on 10/01/2018 - 10:32
        +3

        Yeah, but then you have to pay for a VPN, and suffer slower speeds. Ended up moving to Telecube.

        The annoying thing is they tried to tell me they can't unblock torrents as they're ordered by federal government to do so. This isn't true. Some torrent URLs have been blocked, but not P2P traffic. P2P file sharing isn't illegal. Don't care what they do with their network, but just be honest.

    • MeesusEff on 10/01/2018 - 10:48

      What do u mean by torrents? Because I can download via utorrent currently.

      • edshays on 11/01/2018 - 11:00

        http://whrl.pl/ReZP2c

        this user suggests https trackers work, but http don't.

        • MeesusEff on 11/01/2018 - 13:37

          Ahh I don't really understand those terms, but I do use Getflix maybe that's why

    • aspirepranesh on 10/01/2018 - 14:55

      You can always spend couple of minutes updating google dns settings at the router level to allow access to the blocked sites. I have done this and have been able to use torrents on my NAS for the last few months

      • edshays on 12/01/2018 - 06:26

        Accessing the URLs isn't the issue. Easy to get around that if they're blocking URLs. Torrents simply won't operate once you've loaded them into your torrent application.

        Telecube doesn't block and URLs, nor does it traffic, so went with them. $10 more a month than the Buzztelco deal though, however for me, it's worth it. Probably not for others if they're not torrenting though.

        • aspirepranesh on 12/01/2018 - 07:48

          That's interesting. I have the torrent client on my synology working fine. Initially when it was blocked, I would do a search and nothing would come up. Since I updated google dns, everything works fine.

          I might give it a try on my laptop to see if I could use bit torrent to search and then download and report back.

  • Franconian on 10/01/2018 - 08:15
    +1

    What's the process to change NBN providers? Would I need to cancel my existing service myself or is this done automatically through the signup with the new provider?

  • dalepop on 10/01/2018 - 08:21

    I've been with them about a year now, only had one outage (about a day and a half), when they changed over their service and the rug was pulled from them by previous provider. Always over 80mps. Customer service it great, except when their whole service went down, as every customer was calling them and they are only a small company.

  • [Deactivated] on 10/01/2018 - 08:26
    +6

    This is probably the worst business I've ever dealt with. Had to lodge a complaint with the TIO to get my money back even then they waited till very last day to refund.
    I wouldn't recommend them to anyone

  • Savas on 10/01/2018 - 08:34
    +2

    Most of the speed test's on Whirlpool are good and their customer service is praised. They may have had one outage but Telstra had like 3 last year!!

  • pingponged on 10/01/2018 - 08:34
    +3

    If they teach courses at uni on how not to handle customer comms, then buzz during their "outage" would be a perfect case study

    • Tuba on 12/01/2018 - 01:32

      Its like they never had employees, instead sucked people into tho thinking they were doing a TAFE course in customer relations. Explains why it was oh so pleasant, and understanding, sounds like it will all be sorted, then nothing as they were only doing the phone portion of the exercise.

  • irajohn90 on 10/01/2018 - 08:52

    From $19 witn unlimited quota, I wouldn't expect 5-star quality. I imagine BuzzTelco could oversubscribe their CVC allocation.

  • ssc on 10/01/2018 - 08:55
    +2

    I tried joining up to Buzz the last time they offered cheap prices. I was FTTP and required a device to be installed by NBN. Buzz sometimes took days to reply with when my appointment was, they rescheduled multiple times while blaming NBN for the cancellations. This went on for around 2 months, so I decided to cancel with Buzz and ask for a full refund. Due to the new connection fee I'd already been charged $300 by Buzz (before any installation of an NBN box had been completed). I was constantly re-assured that I would receive my refund within 2 weeks. After this time had elapsed and I hadn't received a refund I was re-assured twice more it would be the 'following week'. Eventually had to open a complaint with the TIO which was another 2 weeks wait. Even began the process of a bank charge back. Eventually the money had been refunded, 6+ weeks after it was requested.

    I would stay away from Buzz, unless they've significantly improved in the last couple of months. My new telco had the connection organised in < 2 weeks, with constant updates, good pricing and no upfront connection fee for new NBN connections (this fee was in a later invoice).

  • vkvike on 10/01/2018 - 09:09
    +1

    I have not issue. I have been using buzz NBN last two months. I switch from MATE $69 and now only paying $29 months. I feel no different between them. Furthermore, They send me email and offering discount rate for next 12 months. This is the first time I have seen as a existing customer automatic offer discount price!!

  • Zolo on 10/01/2018 - 09:16
    +1

    Had a terrible experience with Buzz.

    Old man signed up to Dodo to set up his NBN under the impression there was no lock in contract so I signed him up to Buzz.
    Realising there was a 24 month contract, I sent a ticket to cancel the install within 30mins and got a reply by the General manager straight away confirming cancellation and refund.

    Long story short.. They didn't cancel the install and our connection was churned, breaking the contract.
    We decided to go through with the install to keep the home phone, 2 months later of no internet.. still no connection after numerous calls, delay after delay. Their customer service sound helpful and promise many activation dates but never pull through, always handballing or blaming NBN co.

    Ended up going with AussieBB and got connected in a week.
    They refused to refund the sign up fee due to sending us a modem.
    Lodged a complaint with TIO and received a refund of sign up fee and compensation for breaking the 24month Dodo contract minus the modem cost.

  • Y8eHv7pLx4 on 10/01/2018 - 09:17
    +2

    the downtime was inconvenient for the 4 days or whatever. Been a happy customer since. They are a small company and shit happens- they delt with me politely and fine. would reccomend

  • apna235 on 10/01/2018 - 09:37
    +2

    Stay away from them if you want peace of mind. They are the worst every ISP I have ever dealt with in my entire life. They probably have lost customers because of their poor service and that is why they are offering lower rates to lure new customers. Go with Mungi or Aussie broadband

    • Savas on 10/01/2018 - 09:46

      what did they do wrong? they just weren't nice people? apparently the staff have been retrained recently

      • error619 on 10/01/2018 - 10:27
        +1

        Savas,
        Glade to hear. Having no Home phone with them for a Month after the last outage was Disgusting service. Took Many phone calls/Chat and being flogged off. They should of payed me for all the Work I did for them. No body gets back to you. I don't think that has changed. Just drags out some thing that could have been fixed with 1 Phone call, not Multiple calls Chat ect.Its Running good now. I on the 100/40 and can only Manage 21Mbps. Modem log in speed. I hate NBN

        • Savas on 10/01/2018 - 10:28
          +2

          Wait, then why did you upvote the deal?

        • error619 on 10/01/2018 - 10:35
          +1

          @Savas:
          Its Cheap, and you get what you pay for.

  • aspirepranesh on 10/01/2018 - 09:49
    +6

    Trust me when I say this (I have worked for Telstra and in various other customer facing support/service roles) - Stay away from them!

    List of my issues

    1. Outages (Multiple - no communication whatsoever)
    2. Slow download rates - Was getting 5-20 Mbps on a 100/40 plan. They blamed it on the connection to the building (I live in Brisbane cbd less than 1km from their office), then blamed it on NBN, then blamed it on my internal wirings, then blamed it on their upstream provider. This whole process went on for 2 months and they closed the ticket with no outcome!!
    3. Customer service - One of their service reps actually hung up on me after cursing bcoz I tried to get some answers and he simply said he is not technical support (this is after I wasted 1 Hour to speak with someone in tech support)! Escalated the issue, but guess what… he is the room mate of the General Manager and they wouldn't do s***!
    4. The modem doesnt connect to the 5ghz spectrum - Issue with the modem, but they blamed it on the connection!!!!! I have reset it, works for a while and then refuses to connect. I asked them to provide a replacement and they said I would need to send it (and be without a connection until they fix it, which is ridiculous) and then they agreed to send a basic modem while they look into the issue and MAYBE send out a replacement one if they can find stock!!!
    5. Cancellation - Apparently as long as they are providing an average of 20mbps on a 100/40 plan, their cancellation policy is invalid as it meets their SERVICE STANDARDS! they have updated their CIS document about 4 times since I joined.

    They are a company of 4-6 employees and no one has much technical knowledge and you would be speaking with retards to get your issues sorted out. Is it really worth your time??

    • Savas on 10/01/2018 - 09:54

      but if you work for Telstra there is a conflict of interest?

      • aspirepranesh on 10/01/2018 - 09:55
        +2

        I HAVE WORKED in the past (5 years ago)…. that's a whole other story :) Brings back memories!

        • Savas on 10/01/2018 - 09:59
          +1

          don't employees get shares?

        • aspirepranesh on 10/01/2018 - 10:01
          +2

          @Savas: Honestly, at that point when I quit, I couldn't care less. One of the worst times to work for Telstra back in 2008/09 when I did with all their muddled up plans, poor customer service, billing issues, etc. I am glad that they are doing much better now. FYI, I have been with Vodafone through this whole time tho :D

        • Savas on 10/01/2018 - 10:04
          +2

          @aspirepranesh: ah lol. what home internet do you have now? Telstra?

        • aspirepranesh on 10/01/2018 - 10:09
          +3

          @Savas: Na. I am still stuck with Buzz Telco. I have contacted TIO and still awaiting the outcome of my complaint. My speeds are okay at the moment. I do have my work phone with Telstra, but I have had my fair share of dealings with Optus, TPG and Virgin (wife's with them for her mobile)

        • Savas on 10/01/2018 - 10:20
          +2

          @aspirepranesh: Interesting, thanks for the information.

        • aspirepranesh on 10/01/2018 - 10:27
          +2

          @Savas: BTW, the wife and I certainly appreciate your weekly deals! CHAMP!! Thanks again

        • Savas on 10/01/2018 - 10:38
          +3

          @aspirepranesh: Oh no, lol! Thank you. Also I'm sorry for my conduct here, I revoked my positive vote for the deal. There is just too many issues here, especially if they block p2p downloads.

          I am very sorry you've had a bad time with them, i have been lucky with TPG.

        • aspirepranesh on 10/01/2018 - 10:42
          +3

          @Savas: Na..all good mate. On paper, it definitely looks like a ripper deal! But as with all things, you pay for what you get! if people do still want to risk it, they have the feedback upfront to decide whether it is worth it or not. If I had known upfront, I wouldnt have signed up.

          On the topic of blocking P2P, I have got google DNS set up change made which is allowing me to download from torrents on my NAS. (again, thanks to OZB for the trick)

        • Savas on 10/01/2018 - 12:33
          +1

          @aspirepranesh: thank you, also i just read your forum post. i have no idea about NAS but there are other people with a similar issue. This guy said their Bigpond went from 100Mbps to 30Mpbs. There was also a lot on the Synology forums but no real answers. On the reddit there are a lot of bad stories, this post looks helpful. it mentions something about disabling quickconnect, or maybe make your own post in the subreddit if the problem is different.

          good luck

        • aspirepranesh on 10/01/2018 - 13:16
          +2

          @Savas: Thanks for those links. At one point, Buzz said my upload rate was extremely high (40GB for a month and I think that's not too high!!) and that was causing a slowdown in the Download speeds, which is a bit odd. But I turned off the NAS for a week, but that would not do anything to my download speeds. I tried installing network monitoring tools as well to see what was transferring packets, but it gave me no indication that the NAS was the problem.

          Everything in the apartment is hardwired via Power Over Ethernet, but tbh, my download speeds on the NAS are actually pretty good. It's more the speeds on the laptop are really slow even when my NAS is asleep.

          The most interesting part of the whole issue was, Buzz kept changing me to a different channel link (or whatever the term they used) and it would be fine for a day or 2 and then drop out again, all the while the NAS was asleep

        • Savas on 10/01/2018 - 13:31
          +1

          @aspirepranesh: oh wow!! yep that confirms Buzz telco is bad, i thought you would have tried everything. that's not a lot to upload at all, i just feel bad you have got yourself stuck with them.

        • aspirepranesh on 10/01/2018 - 14:44
          +1

          @Savas: Oh well…We live and learn!

    • cray on 10/01/2018 - 14:07
      +3

      Same problem with your 5ghz here using Buzz supplied NF17ACV router that I purchased from them. Now they are refusing to allow refund. Not sure how to go about it now.

      • WTF on 10/01/2018 - 14:32
        +2

        Good luck getting a response. Suggest lodge a TIO complaint. That is the only way to get a response without wasting your time.

      • aspirepranesh on 10/01/2018 - 14:47
        +1

        A hard reset makes it work for a while. I did try the firmware update as well, but that doesnt help. I have been browsing through forums to see if there is a potential fix.

        The thing that annoys me is, the password is right and is saved in my devices, when I click to Connect, it just keeps coming back saying "Cant Connect to network"

        Buzz Telco : You need to contact Netcomm. My argument is, the whole reason ISP's offer their own modems is bcoz they only support those ones. Atleast that was the case with TPG.

        Netcomm Australia as far as I can see online have support via email which is s***.

      • aspirepranesh on 10/01/2018 - 14:52
        +2

        I just came across this now for the NF18 model : https://forums.whirlpool.net.au/archive/2688311

        But I am yet to try yet. I will give it a try and report back later today

        • cray on 10/01/2018 - 15:19

          Thanks for that. Trying now too using remote access from work. Have also updated firmware, didn't solve issue.

        • cray on 10/01/2018 - 15:23

          Done the 5ghz settings but can't find a way to enable band steering on 2.4Ghz. Hopefully the current settings is ok. Either way bought the Linksys router from the other deal and hopefully that will fix the issue and get this refunded.

        • aspirepranesh on 10/01/2018 - 15:29

          @cray: Unfortunately mine was a part of the 24 month plan. And I really don't want to fork out more $$ to get a new modem. I'm going to try and fix this somehow.

        • cray on 10/01/2018 - 18:00
          +2

          @aspirepranesh: Just received a reply from Buzz support and have sent an email to netcomm and back to Buzz.

          Here's the email from Buzz: Netcomm have identified an issue with their latest firmware. This has been fixed. Please contact them so they can send you a direct link and a set of listed instructions to help with those internet drop outs.

        • aspirepranesh on 10/01/2018 - 18:27

          @cray: sweet. I'll drop in an email to netcomm. Thanks for the update mate.

        • cray on 10/01/2018 - 18:54
          +1

          @aspirepranesh: Received response back from Buzz again but I'm not convinced this is the latest firmware as this looks like the older R5B016 which the router came with. Latest should be the R5B019 as per their website.

          Anyway see below Buzz's email. Can you tell me if he is asking me to downgrade back to the stock firmware?

          "Try these steps below.

          Management -> Update Firmware

          ftp://ntc_m2m:Us-u%[email protected]/Broa…

          I would recommend you to backup settings, downgrade, reset to factory defaults and then restore settings.

          Backup your settings: https://support.netcommwireless.com/sites/default/files/NF17…

        • cray on 11/01/2018 - 02:05
          +1

          @aspirepranesh: Buzz advised to use the R5B015 which I tried but didnt fix my issue, asking for refund. Hope it works for you. Also big thread here: http://forums.whirlpool.net.au/archive/2691384

        • aspirepranesh on 11/01/2018 - 07:03

          @cray: hey mate, downgrading is never a permanent solution. I'll check out the forum. Thanks for thr update

        • WTF on 11/01/2018 - 21:51
          +1

          @aspirepranesh: just request the TIO to cancell your contract for poor service and leave. Otherwise you will end up with stockholm syndrome 😊

  • jain231 on 10/01/2018 - 09:57
    +4

    I was out of Internet for 2 weeks and I was told by these mob that I could only be reconnected after a field visit by NBN technician, I contacted AussieBB and they connected me in 24 hours without any field visit!

    Stay away from these guys, they are cheap for a reason

  • Yuke on 10/01/2018 - 09:59
    +3

    Stay away from this company, worst people, lie to customer, undeclared outage for more than 10 days, they only refunded some of the month's charges, no guaranteed compensation at all as they promised. you never know how much you will spend in the outage .

  • lite2010 on 10/01/2018 - 10:00
    +2

    Please do not make the same mistake that I and others did. I joined Buzz in May 2017 deal, requested cancellation in June. Mine was FTTP connection and I've never experienced the slow speed until I joined Buzz.

    They kept on promise to buy more bandwidth and improve the speed etc… clearly they had network congestion due to the amount of new users.

    You've been warned.

  • SnoopX on 10/01/2018 - 10:11
    +4

    Thanks for the feedback OzB peeps… I won't be changing to these guys…

  • gladbear on 10/01/2018 - 10:18
    +2

    AVOID this 'company' , and I use that term very loosely. If you go ahead, pray you don't have a problem with them because you will never hear a thing from them. I ditched them ASAP and went to Aussie BB.

  • FlatulentFrank on 10/01/2018 - 10:51
    +2

    terrible experience, it's not a bargain if your gambling on a consistent internet service.

    For me, the internet is far too important to save a few $$ & risk receiving outages/lag.

    • lakers1222 on 10/01/2018 - 11:29
      +4

      I know what filthy things you download

  • hippyhippy on 10/01/2018 - 11:14
    +1

    its appears if u want internet at all .. then stay away ahhahaa … internet is something i couldnt do without .. its like electricity and water. 19 bucks a month for NO internet is really overpaying. you would pay $0 for NO internet!

  • A Banana4scale on 10/01/2018 - 11:21

    I only faced the issues around the backhaul provider change outage. It's generally been smooth sailing so far. Another mate signed up and they have also not faced any issues.

    I can't fault it for the money paid, but not too surprised that a budget ISP has so many complaints.

  • meong on 10/01/2018 - 11:25
    +1

    Looking at the amount of stranded customers, this deal should have been removed/banned.

  • 5reeloader on 10/01/2018 - 11:30
    +1

    Preordered in June. NBN was available in October. Buzz customer service has been the worst so far (was with TPG for 10 years, Telstra for 2). LOTS and LOTS of hiccups along the way but I was finally connected very recently while I was actually in the process of lodging a TIO complaint. The jury's still out on the actual performance.

    [rant]I had hoped Buzz would be like TPG in terms of new company starting off shaky but gradually finding their feet. I've found TPG to be the best when it comes to customer service. They would always take their time to study up my customer's records before helping and they'd always go above and beyond to try to resolve my queries; unlike Buzz, who has been a pain with reps contradicting one another, providing false information and making misinformed decisions because they disregarded my circumstances and what's been discussed previously. They tend to dodge questions and come up with so many excuses. One rep actually blamed the delay in getting me connected on me not keeping up with the news(???). Schaelee has been the best rep so far who always takes their time to understand fully what is going on, offers the best solutions they can (THAT's all I ask of them), always sends follow-up emails as promised. Buzz could greatly benefit from a better note-taking and/or internal communication system. [/rant]

  • str1k34 on 10/01/2018 - 11:45

    I have a couple of connections through them. This is in Perth.

    VoIP service is unreliable as anything. Lost our landline phone number via some sort of system update… trying to recover now

    But for basic internet access good enough. I can't comment on the gaming performance (ping times and stability)

    across the connections we get about 70 to 90% of the advertised speed which is good enough.

Login or Join to leave a comment
Login Join