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Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers

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Free Bonus 5GB Mobile Data Per Month for Eligible Telstra Mobile Customers
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CrocDundee on 24/02/2018 - 11:29 telstra.com.au (19049 clicks)
Last edited 26/02/2018 - 10:51 by 2 other users

Happened to come across this last night. If you live chat with a sales representative they will be able to apply the bonus 5gb data.

Including my current plan and added bonus data, I'm now sitting at a nice 31GB/mth paying only $10!

"Bonus Data – Just to say Thanks"

We are giving you an additional 5GB of data, every month for no added cost – until you sign up to a new mobile plan. The offer will be added within the next few days and you don’t have to do anything.

There are no charges involved, we just want to thank you for being a loyal customer. You may still have some questions which may be answered below.

Q. Does the 5GB Bonus data allowance cost anything? Is there a catch?
A. No. We are giving you the 5GB allowance for free every month to thank you for being a loyal customer and to demonstrate that we value you as a customer.

Q. How do I know when the 5GB Bonus data has been applied?
A. You will receive an SMS to advise you of your new monthly allowance once that the bonus data has been successfully added on to your account.

Q. Will the 5GB Bonus data show in My Account or 24x7?
A. Yes. The 5GB Bonus Data will be reflected in your monthly total data allowance in the My Account & 24x7.

Q. Will it show on my bill?
A. The 5GB Bonus data will appear on the bill as Bonus Data Allowance – 5GB.

Q. Can I share the 5GB Bonus data allowance with other services on my account?
A. Yes. If you are on a plan that enables your data to be shared between devices, the 5GB allowance will contribute to the total bucket of data that can be shared across eligible services on your account.

Q. How long does the 5GB Bonus data allowance stay on my service?
A. You will receive 5GB Bonus data every month to use in that month, unless you decide to do any of the following:

move to a Data Share SIM
move to a pre-paid service
move to a new plan, or
disconnect your service.

Any unused data allowance expires at the end of each billing month.

Q. What if I exceed my included plan allowance as well as the bonus 5GB? What charges apply?
A. If you use your plan allowance plus the bonus 5GB in a month, extra data will be automatically added in 1GB blocks for $10 to use in that month.

Q. Can the Bonus 5GB Bonus data allowance be used outside of Australia?
A. No, your plan allowance and the bonus 5GB data is only for use in Australia.

Mod: As per comments, deal is targeted/invitation only. See here and other comments for more details and other user experiences. You will need to initiate live chat to ask if you are eligible.

EDIT 26/2- The webpage is no longer active. Here are screenshots of the actual page.
1. Part 1
2. Part 2
3. Part 3

Mobile Mobile Broadband Plan

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closed Comments

  • Salty Pretzel on 25/02/2018 - 11:32
    +1

    Was able to get the 5gb added to the wife's mobile plan but not my own. I'm on the old telstra staff plan $10 a month and he said he couldn't make any changes to those plans. I would have to call in to get it added.

  • extraverse on 25/02/2018 - 12:02

    Pooja seems alright. They said:

    "I would like ot (sic) inform you that, we are giving you an additional 5GB of data, every month for no added cost – until you sign up to a new mobile plan.

    The offer will be added within the next few days and you don’t have to do anything. There are no charges involved, we just want to thank you for being a loyal customer."

    And apparently the system does not allow them to add it manually

  • cb2540 on 25/02/2018 - 12:17

    Every time for 6 months I look at the 24x7 app on wifi, I see this promise. Just chatted to Jyoti after a useless virtual agent and apparently this time it'll actually happen. A code will come with my Bulla mug I s'pose 🤔

  • cruiserbear04 on 25/02/2018 - 12:22

    I just spoke with Pranav on live chat and he was very helpful.
    I have 4 services plus a data SIM. Only managed to get the 5gb bonus applied to one service though as the three other services already had bonus data allowances and discounts applied to them previously. Happy with my result.

  • Thaii on 25/02/2018 - 12:57

    Spoke with Melody. No go :(

  • Associatedcoolsteps @ Telstra on 25/02/2018 - 13:11

    just to confirm that this is for mobile plans only not prepaid? also its only for 1 number overall regardless the total number of numbers you have?

    • ozhunter68 on 25/02/2018 - 13:33

      Sounds like many earlier posters here got lucky with multiple 5GB bonuses added for different number in same name/account.

      • CrocDundee on 25/02/2018 - 14:26
        +1

        Yeah - my two mobile numbers (one account/bill) were credited 5gb each and applied instantly. I've already got multiply bonus data attached to my account and they could still add this latest promo.

        Looks like they are cracking down on it though with it being ozbargained.. which sucks.

  • RohBoat on 25/02/2018 - 13:25

    Strange, I received a confirmation email but it has my data share SIM number on it and not my main mobile.
    Reckon I should try and add them to the main mobiles too?

    Edit: that explains why I never received an SMS.

  • theblackmamba on 25/02/2018 - 13:42
    +1

    they're all saying everyone will get an SMS within 24-48 hours, something sounds fishy here, they make it sound like even the people that don't ask them will get the 5GB bonus data

    • jace88 on 25/02/2018 - 14:16
      +1

      I have concluded that they must mean "everyone who is eligible will get an SMS within 24-48 hours"

  • jace88 on 25/02/2018 - 14:08

    Spoke with Abhishek and went around in circles with similar lines to before in this thread (i.e. it's automatic, everyone will get it, 24-48 hours, loyal customers, etc) but still can't actually confirm if I will get it (i.e. am I eligible?).

    So far all he has said it's for long tenure customers with >5 years.

    "If you are tenured from more than 5 years then you are eligible for that."

    Does someone actually have to explicitly confirm it's going to be applied to you even if you didn't receive an sms? I'm mindful I have a companion sim plus 4 more data share sims (on top of my original Go Mobile Plus $135 sim).

  • burningrage on 25/02/2018 - 14:24
    +1

    24 hours will pass at 6pm tonight. I think its a fair chance they probably wont increase my allowance.

    I will ring in tonight and just simply say I was promised an extra 5gb with the transcript and leave it at that.

    See how far will it go. Will report back

    • CrocDundee on 25/02/2018 - 14:28
      +1

      Don't take no for an answer! Be calm and polite but hold your ground on being credited an extra 5gb/mth..

      • burningrage on 25/02/2018 - 14:30
        +2

        Yes I will. Thanks.

  • mikezillakind on 25/02/2018 - 16:06

    this isnt going to Work on freedom Plus is it lol ?

    • Slo20 on 25/02/2018 - 16:41

      That’s Pre-Paid… so no.

  • Mavstrong on 25/02/2018 - 16:51
    +1

    Just did the live chat with Vasavi, very helpful.

    Just said I was enquiring if I was eligible for the bonus 5gb "thanks" for valued customers. Asked me to confirm personal details, confirmed I was "eligible" (with telstra 8 years), applied it for me and the text arrived before live chat was done.

    Took about 10 minutes.

    • CrocDundee on 25/02/2018 - 19:43

      That's how it was for me (and every other account I tried to get it for) before it got ozbargained.. Well done!

  • yourevilness on 25/02/2018 - 17:06
    +1

    Done. Asked them politely if I am eligible as a long term loyal customer. Gave me the good news and was added and updated in the mobile usage widget within about 3 minutes.

  • Geekomatic on 25/02/2018 - 17:07
    -1

    Peeved that none of these ever seem to work with Boost— even though Boost = Telstra. :(

  • arjay88 on 25/02/2018 - 17:44

    Was talking to a Nikhil
    He checked my account, than he said in 48 hours it will be applied, He even gave me a reference number if it hasnt been applied.
    See in a few days i guess.

  • Hils on 25/02/2018 - 17:55
    +1

    Great - thank you OP. It was super easy - spoke with Takshashila and she sorted it immediately :-)

  • Phreaker on 25/02/2018 - 18:01

    Spoke to chat, no issues at all.
    I mentioned I went into a store and was told it would be applied automatically and if I experienced any issues to jump on chat.
    Was super polite and they sorted it right away.

    I think mentioning that a store had approved it helps them processing it as they don't feel accountable.
    But overall I think just being super nice is the way to roll.

  • Tuttle on 25/02/2018 - 18:04

    After getting told it's auto and no can do at their end initially this morning, decided to change tact and play the "I'm a loyal customer, colleagues have been receiving bonus' today but I haven't even though I've been with you longer/paid more".

    Then said I'm either playing too much or getting too little data, provided some equivalent plans, and said what can we do to save me having to leave Telstra (was very polite) - current deal (have already negotiated previously): $49 for whatever calls and texts, and 18gb data on 12 month plan.

    Was successful this time in getting it changed to 28gb a month for $39. Doesn't stack up against some of these mega deals I read on here, but pretty happy.
    Would be awesome to get the bonus 5gb in next 24hrs haha

    • CrocDundee on 25/02/2018 - 19:42
      +1

      Nice work, ptrg!! That is how you do it! Be polite and work with them. Then when you get what you want (within reason) you tell them how good they are and that they have looked after you really well (they note this on your profile). Next time you try get a better deal, they see your profile and are willing to what they can rather than blacklist you with nothing.

  • TheProcess on 25/02/2018 - 19:44
    +1

    Worked for me - told the Online 24/7 Chat rep I walked into a Telstra store this weekend and mentioned to the sales rep that I am paying close to 100$/Month for 5GB and he suggested that I talk to the Online Re the 5GB Loyal customer bonus and to see if I was eligible (not true obviously, I went on OzB).

    He said that he would check.

    It feels compared to much of the OzB community, I have not hustled hard enough and 10GB is on the low end of the allowance spectrum.. but to me I see it that I now have 10GB / Month (which is double what I am used to) !

    Thanks OzB!

    • CrocDundee on 25/02/2018 - 19:46
      +2

      You're paying $100/mth and only getting 5gb?!?!?! That just doesn't sound right! Is that including handset repayments/Phone? PM if you want and we can see if you can get a better deal. I'll walk you through how to do it.

      • TheProcess on 25/02/2018 - 19:50

        @Tuhan - Oh yes! I am paying off the iPhone 7 128GB which I got on release day last year, so at the tail end of my 24 month contract (September 2018 for renewal). If there is still any hope to lower this price I would greatly appreciate the insight! Cheers

        • CrocDundee on 25/02/2018 - 19:52
          +1

          So you started your plan Sep 2016? I am not affiliated at all with any telco company but have experience in getting the best price possible, and then some ;) Happy to help whenever you need.

        • shills on 02/03/2018 - 01:03

          @Tuhan: I’m in the same boat as @cleong91 only getting 5GB a month too. I just tried the live chat and got told I was not eligible after checking my account. I have been a Telstra customer for over 10 years, so I guess I’ll keep trying?

        • CrocDundee on 02/03/2018 - 10:42

          @shillaz:

          Definitely keep trying! Add into your conversation that you have a friend who is getting the deal and is the same as you. Worst case, PM me and I'll help you out further

  • burningrage on 25/02/2018 - 20:30

    So I chatted again around 8pm.

    Vishal was very polite about my concern and promptly added not 5gb but 6gb to make my new allowance to be 18gb. In addition, the usage reset again to nil despite I have used 2gb so far.

    I also got an SMS confirming the new allowance to 18gb.

    So thanks again OP.

    The only thing I am wondering now, is that my contract is finishing July 2018 (12 mths SIM only) and my plan is $60 minus $10 credit and 10gb plus 2gb extra (MX plan).

    After July 2018, will it return to $60 and 16gb? I think it will. :-)

    • CrocDundee on 25/02/2018 - 22:12

      Great to hear! Nope - if you are on a SIM plan like you stated you stay on it and keep getting all the benefits until you decide to change. You'll only lose those bonuses if you change plans. It just means you will no longer be locked in and can change whenever you want.

  • davemc on 25/02/2018 - 20:37

    thanks
    I got the 5gb between both our accounts as we share data. Sister in law got it third time trying.

    • CrocDundee on 25/02/2018 - 22:12

      Great to hear!

    • HumbleCat on 01/03/2018 - 16:12

      How do you share the data? I'm thinking of doing that too with my gf

      • davemc on 02/03/2018 - 14:55

        Where on a combined bill.. so share.. I know friends do that with 3-4 phones as have kids.

  • Sage222 on 25/02/2018 - 21:26
    +1

    BHAGYASHRI - is the man. Thanks OP!

  • Hawks33 on 25/02/2018 - 21:36

    After trying 3 times, I finally managed to get 5 Gb of bonus data :)
    Thanks to Sudeshana

  • Sergeant Salami on 25/02/2018 - 21:48

    For anyone on Telstra, don't forget to take advantage of the FREE AFL, NRL, AFLW and Netball passes https://www.ozbargain.com.au/node/359301

  • llllllllllllll on 25/02/2018 - 22:02

    BHAGYASHRI comes to the rescue after my endless attempts to get this promotion yesterday.

    I now have 25GB from the $49 JB sign up.

    • CrocDundee on 25/02/2018 - 22:13

      Nice work! Glad to hear people are starting to get it again. It really is available to anyone on a Post paid service, it isn't actually targeted at all. Just luck of the draw as to the sales rep you get.

      • Tuttle on 26/02/2018 - 10:43

        What I think is happening here is that there is indeed a targeted and fully automated 5gb bonus for select customers, BUT on top of that, reps are issuing extra data or bonus credit (or both in my case).
        This has always been available to those who make an effort to contact them, however they may be currently more generous due to knowing others a receiving the auto-bonus (and that their current plans weren't competitive enough).

        • CrocDundee on 26/02/2018 - 10:47

          Yeah you are probably right. That makes more sense that giving extra data to some and not others would annoy customers so reps are giving it anyway… Just depends on the sales rep you get I guess.

  • picogary on 25/02/2018 - 23:14
    +1

    Woohoo! Worked for me, live chat with Urvela.
    Thanks Op :)

  • ozchobie on 25/02/2018 - 23:18

    Tried 4x and failed every single time. I'm almost finishing my 12 mo SIM only plan with them. How can the recent JB Hi Fi signups even get this and not me haha

  • ChillBro on 25/02/2018 - 23:26

    They confirmed I'd get it and even gave me a reference number but I'm not seeing a difference when I login. Hopefully it'll sort itself out tomorrow.

  • Plentiful3271 on 26/02/2018 - 00:27
    +1

    Holy crap… success with Nidhi.

    I have 3 services, 2 x discounted $39 MX plans (10gb + 5gb bonus), and a $5 data SIM on the iPad plan.

    Nidhi just gave all 3 services an additional 5GB loyal customer bonus, so with the 5GB multiproduct bonus I already snagged this week I now have 50GB of data between the 3 services.

    I asked for the loyal customer bonus, she applied it to the main account (I saw it instantly on the 24x7 app). Then she asked if there was anything else she could help me with and I asked for the same on my other services. I kept refreshing 24x7 and saw both extra lots of 5GB applied.

  • unifex on 26/02/2018 - 01:16

    I get page 404 on that link

    • CrocDundee on 26/02/2018 - 11:09

      Check the original post for screen shots of what the webpage looked like.

  • Quachii on 26/02/2018 - 05:11
    +1

    Salman did it for me,
    I would like to inform you that this 5 GB data offer is for our loyal customers, I would like to inform you that you are our loyal customer since 29 years (im not even that old).
    You are eligible for this 5 GB data on your account, Let me add you on your account. It takes 5-10 Minutes please stay with me.
    2nd try =]

  • bohn on 26/02/2018 - 07:33

    Which one of you fatties mentioned OzB to them?
    'Please Ganoosh, give me the extra data, everyone else on OzBargain is getting it!'

    OWN UP!

  • happykamper on 26/02/2018 - 09:46

    -

  • lowndes8 on 26/02/2018 - 10:10

    Thanks to Diksha got the extra 5GB of data added to two accounts

  • DiscoJango on 26/02/2018 - 10:23

    404 page not found

    • CrocDundee on 26/02/2018 - 11:05
      +1

      I've updated the original post with screen shots of the webpage. just live chat a sales rep and if you qualify, you'll get the extra 5gb data. Good luck!

  • mhasan on 26/02/2018 - 10:43
    +1

    Legend!!!!! thank you so so much for sharing this!

    • CrocDundee on 26/02/2018 - 11:09

      Great to hear it worked for you.

  • wildweasel on 26/02/2018 - 10:47
    +1

    Awesome. Got it activated. (Pratik from billing team)

  • applechewz on 26/02/2018 - 11:26
    +1

    Worked for me - Jyoti was my Online Rep!

    Thank you so much OP!!

  • AHSIRT2 on 26/02/2018 - 11:35
    +1

    Just had mine done. Less than 10min on chat and all completed.

    Instantly showing in the 24x7 app and received a text confirming its been done almost straight away too.

    Thanks OP

    • CrocDundee on 26/02/2018 - 11:45

      Perfect! That's how it worked for me too.

  • voodoomutt on 26/02/2018 - 11:37
    +1

    This still works (11:36am, Monday 26 Feb) despite link going down. Got my extra 5GB…don't know why i need it but hey it's free :)

    thanks OP!

  • ELH05 on 26/02/2018 - 11:38
    +1

    Worked thankyou ! Great deal

  • nongshim on 26/02/2018 - 12:06
    +1

    I've tried like 6 times and each time the rep tells me to wait for a SMS for confirmation. I've been checking Telstra 24/7 app and the data still the same. It's been 2 days. The reps keep saying that I'm eligible for it and that the system will automatically apply the 5GB bonus. But it seems that the people that got it on ozbargain are saying that the Telstra reps are manually applying it to their accounts? I don't know what I'm doing differently to everyone else…

    • CrocDundee on 26/02/2018 - 12:40

      Hmmm - sounds like you have been getting the dodgy sales reps… Not sure what else to do other than demanding they apply it whilst speaking with them? Be polite but don't end the chat until they officially apply the data. It should take no more than 10-15mins…

  • stretchypants on 26/02/2018 - 12:19
    +1

    What a nightmare this has been for me.

    After a couple of attempts on 24/7 chat, I was moved to the highest plan without my permision.

    To have this fixed, I had to lodge a complaint and wasted half my weekend on the phone.

    The solution was to leave me on the highest plan with 40GB p/m than i was getting previously, and apply a special discount to ensure i am not paying more than before the change was made. There will also apparently be a early termination fee which will be waived after the bill is generated.

    Although I am way in front with additional data, it was not worth wasting half my weekend.

    • CrocDundee on 26/02/2018 - 12:36
      +1

      I guess that is where we differ :) I would be cheering that I don't pay anymore and now on a far better plan… For the sake of an hour here and there you now have a far better plan… But each to their own I guess.

      • stretchypants on 26/02/2018 - 12:53

        I guess so, but I will not use even half the allowance so it's a nice to have but probably won't use it.

        • CrocDundee on 26/02/2018 - 13:01
          +1

          Yeah I don't even come close to using up my allowance either.. but it's nice to look at knowing I've got that much :)

          What I sometimes do is just hotspot my phone and download/stream stuff because I'm on dodgy ADSL 600kb max speed where I live! Having full bars 4G allows me to go at 10mg/sec when I want to hotspot it.

  • Ramrunner on 26/02/2018 - 12:41

    Yay - another Telstra personal offer which does not apply to business who generally pay more.

    Way to go Telstra..

  • cippy on 26/02/2018 - 12:45

    I have 4 post-paid mobiles tied to 1 account and was told last Saturday that the 5GB loyalty bonus would be applied to 1 mobile, as the other 3 were already receiving bonus data. Even though the rep took my account details and applied it to the account, it never actually went through.

    Decided to try again today and this time it went through within 5 minutes (SMS received), but only for 1 mobile. Current monthly shared data quota is 64GB a month for all 4 phones. Not too sure if I should bother pushing it further to see if I can have it applied to the other 3 phones.

    • CrocDundee on 26/02/2018 - 12:57

      I would just keep trying a different rep each time and using the phone number that it hasn't been applied to yet. I have a heap of bonus data on my account already that didn't stop me from getting this as well. You should get 5GB extra per number.

  • tandy on 26/02/2018 - 12:52
    +1

    I finally managed to get this applied after about the 5th try through live chat. Until now I got the repeated response that the process was automated and to wait 24-48 hours. But I held my ground and politely did not take no for an answer - it took about 45 minutes of persuasion however with about 5 minutes to process. Luck of the draw for your rep I guess. They will say they can't add anything on their end and it is probably true to the extent that they cannot manually send out the Just to Say Thanks SMS offer but in the end the rep just increased my Shared Data allowance by 5Gb. I received the text whilst on chat and my 24x7 app updated instantly. Also, I am on the $49 JB hifi offer, however I was previously a long time Telstra user as well and it seemed like they could see my history. Thanks OP!

    • CrocDundee on 26/02/2018 - 13:28

      Perfect! Yes - they note your history down for EVERYTHING.. Which is why I stress that being polite, but firm, is key to when you want to get something like this in the future. If one doesn't 'technically' qualify, they see in your notes that you have been okay to deal with in the past, Telstra will usually give you something or just give you the deal anyway..

  • Andard on 26/02/2018 - 12:53

    Optus please do this!

    • CrocDundee on 26/02/2018 - 13:05
      +1

      Depending what your current deal/plan is I'm sure you could persuade them to do something. If you want help just PM me. I'll walk you through the process.

  • ThaiChiMeatball on 26/02/2018 - 12:57

    Tabindah from Billing said they'd hooked me u with a cheeky 10GB thanks to my mobile service (had for years) and a data share sim that I got 3 days ago. Checked 24x7 and only an extra 2GB applied… We wait and see whether it corrects itself in time like Tabindah promised in the transcript! Thanks for sharing the deal OP!

    • CrocDundee on 26/02/2018 - 13:03

      I don't like your chances here. Contact Telstra again to have them fix it.

      • ThaiChiMeatball on 26/02/2018 - 13:11
        +1

        Will do! I have reference numbers so hopefully it can get sorted pretty quickly.

  • mattgt on 26/02/2018 - 13:29

    Thanks to OP and thanks to Alito, I love you.

    Namrata promised me it would be added to my account after she(?) looked me up. Didn't happen!

    • CrocDundee on 26/02/2018 - 13:34

      Yeah - when a rep says it will add automatically, don't believe them! Ask to have it done manually by them while you are chatting with them. Good to hear that it finally went through for you.

      • nongshim on 26/02/2018 - 13:40

        But they always respond with "We can't add it manually, it will be done automatically through the system"

        • CrocDundee on 26/02/2018 - 14:01
          +3

          My reply to that would be this, "Yes it can. I have friends who have had it applied manually without any issue." I would then offer to provide the account details (mobile number) of who had it applied and let them know that that is all I am asking to have done. Exactly what was given to others. 99% of the time that works.

          If that still doesn't work then I ask to speak to their supervisor. They'll usually come back with, "Not available right now. I'll have them call you within 48hrs"… To which I reply, "That is fine however, please note that if I have to wait 48hrs to have something done that I know you can easily do, you will be the cause of me expecting compensation for lack of service." They then have one last chance to help resolve my issue which often has 'magically' fixed the cause of them not doing it in the first place and all is well. OR, I get a call back from the case manager/supervisor and explain the incompetence by the rep who has wasted his and my time for something so simple.

          When dealing with the case manager I usually try pump their ego by thanking them for calling me back and explaining that I have been a loyal customer for so many years, that I appreciate him/her for trying to fix this for me and when it is fixed, talk about compensation. It may be as small as getting one month bill waived, or it could be as large as getting $1000 credit (which is what happened in my last bill)…

  • DiscoJango on 26/02/2018 - 13:56
    +1

    I think the chat person has to be from "billing/accounts" to be able to add the data instantly

    If they are from "sales" they cannot

    Therefore, start ur chat session from a window where you are about to buy a phone, so u will directly connect to someone from billing

    • CrocDundee on 26/02/2018 - 14:04

      Yes - not exactly sure which department I went through but it wasn't just a regular sales rep. The options you click on when going through the automated system puts you to the right department… hopefully.. lol

  • nongshim on 26/02/2018 - 15:00

    I just spoke to Prasad and after 30mins on the chat he was able to add 5GB for one of my services. He couldn't add it to the other service because I had previously received bonus data for it. I got bonus data when I signed up and I thought you could stack it, but he said the system wouldn't allow him to process it. So I only got 5GB instead of the potential 10GB. I might try again for the remaining 5GB. But I've already gone through 10 reps to get 5GB! OMG.

  • Skramit on 26/02/2018 - 15:41
    +1

    I spoke to live chat just now and they added it in about 3 mins. Didn't even have to beg.

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