This was posted 6 years 1 month 20 days ago, and might be an out-dated deal.

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PayPal - Refunded Returns Service [Activation Required]

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PayPal - Refunded Returns Service [Activation Required]
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monstermash on 28/02/2018 - 11:15 paypal.com (12079 clicks)
Last edited 28/02/2018 - 20:30 by 1 other user

A bit like this deal and also requires activation.

Copying and pasting from the PayPal website:

Get your money back on return shipping.

  1. Activate Refunded Returns. You’ll be eligible for a refund on return shipping costs from your next PayPal purchase.

  2. If you return an eligible purchase, log in to your PayPal account to find the original transaction.

  3. Submit a request with proof of return** within 30 days of return and 150 days of purchase. Receive your refund, usually within 5 business days.

more conditions:

*Up to 8 refunds per PayPal account per year for eligible purchases. A cap of $45 per refund request applies. The Refunded Returns service is offered by PayPal Pte. Ltd, in partnership with TELUS International Europe, the service provider. See the General Conditions of Use and Privacy Policy for further information.
**Return shipping receipts require the seller’s address and the amount you paid. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address.

EDIT:

Make a claim link:
https://www.paypal-returns.com/hc/en-au/requests/new

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closed Comments

  • MeesusEff on 28/02/2018 - 12:40

    In the email today, they also announced the Pre-Trip Cancellation Cover, which you have to activate.

    Pre-Trip Cancellation Cover
    Now when you pay for your trip with PayPal and have activated Pre-Trip Cancellation Cover, you may be able to claim up to $500 on pre-paid non-refundable transport and accommodation costs if you unexpectedly need to cancel your trip. Terms and conditions apply*.

    • ramsheed on 28/02/2018 - 12:46
      +1

      Interesting. What does that cost?

      • MeesusEff on 28/02/2018 - 12:57

        Our favourite price, freeeeeeeeeeeeeeeeeee~! Should come out in the 'we have made some important changes' email. Hubby got one this morning, I didn't so probably staggered. I thought the next Paypal post would have been about that instead of this refunded returns, but I didn't want to post it if someone mentioned it already (didn't scroll through all the comments)

        • tonester on 01/03/2018 - 12:35

          A bit like this deal and also requires activation.

        • MeesusEff on 01/03/2018 - 14:15

          @tonester: oh yes. I must have missed that post!

  • katz on 28/02/2018 - 12:47

    ive used this before and worked perfectly!

  • dlakers3peat on 28/02/2018 - 12:58

    I have been using this for a while now

  • johnnyb on 28/02/2018 - 13:04

    Getting a 'phishing alert' via Avast on that paypal-returns DOT com link.

  • maxx on 28/02/2018 - 13:15

    I have used this service twice to goet a return postage refund. Work as advertised. IMPORTANT: Don't forget to take a picture of the return package with the return address. Forgot to do this the first time and had to ask the seller to send me a pic when he receive the item. There is a max amount you can claim. I got a refund of $44 (I think) out of a $50+ return for a bulky item.

  • donnot on 28/02/2018 - 13:25
    +1

    Have used this multiple times and it's great! Refunds can take a while to come through though. Make sure you take a photo of the item, one of the parcel showing the address, and another of the postage receipt.

    • wkd on 28/02/2018 - 13:55
      +1

      i think they're getting rid of needing the photos

      Refunded Returns Service
      We’re simplifying how you can get a refund for your return shipping costs. Now, you’ll be able to submit a tracking number as proof that you returned your item to the seller.

  • [Deactivated] on 28/02/2018 - 13:29

    Surely people knew about this? It's been advertised for over a year. Simply logging into Paypal would've made you aware of this.

  • spuderump on 28/02/2018 - 13:31

    Can you still return things even though the seller on ebay says no returns?

    • [Deactivated] on 28/02/2018 - 14:04

      That has absolutely nothing to do with this. Contact the seller.

    • Scab on 28/02/2018 - 14:33

      Yes, what a seller on eBay says is irrelevant, they have to abide by eBay/PayPal's terms which include accepting returns.

      Need a valid reason though.

      • [Deactivated] on 28/02/2018 - 14:46

        That's not true. Returns not accepted means returns not accepted unless faulty. ACCC says change of mind returns don't need to be accepted by the seller.

        • Scab on 28/02/2018 - 15:07

          Nope, what a seller says is irrelevant, to use eBay/PayPal you have to agree to their terms which state you must accept returns.

          If that weren't the case then eBay and PayPal protection would be worthless.

          change of mind

          I specified that you need a valid reason, change of mind is not one of them.

        • [Deactivated] on 28/02/2018 - 16:00

          @Scab:

          Read this page by eBay themselves and you'll see how wrong you are.

        • oranglama on 28/02/2018 - 16:22

          @nurries: lol you guys are basically saying the same thing, change of mind is optional while faulty item (or any other valid reason) has to be accepted

        • Scab on 28/02/2018 - 16:37

          @nurries:

          you'll see how wrong you are

          You obviously haven't read it or have trouble understanding what I stated, the page you linked says exactly what I said earlier.

          When a seller states no returns, that only applies to change of mind.

          If a seller puts no returns and the item is not as described or damaged etc, their "no returns" is meaningless and the buyer can claim under eBay/PayPal.

          Not sure how much simpler I can make it.

        • [Deactivated] on 28/02/2018 - 16:49

          @Scab:

          "The item does not fit in my room due to lack of me measuring" is also a valid reason for a refund.

          You said "Yes, what a seller on eBay says is irrelevant, they have to abide by eBay/PayPal's terms which include accepting returns." which suggested that whether a seller says they accept returns or not is irrelevant. Probably could've been worded better. As long as we're on the same page here, it's all good in the hood.

        • Scab on 28/02/2018 - 16:54

          @nurries:

          Yes, what a seller on eBay says is irrelevant, they have to abide by eBay/PayPal's terms which include accepting returns.

          That was in reply to this question:

          Can you still return things even though the seller on ebay says no returns?

          And I added "You need a valid reason" (which is exactly what your link states).

          You simply assumed the buyer changed their mind, the OP never gave the reason.

          Also, that page you linked is for businesses, what about private sellers on eBay?

          ACCC and consumer guarantees don't apply to private sales, but regardless eBay's policies do.

  • UosdwisRDewoh on 28/02/2018 - 13:58

    Used this back in mid-2016 to reimburse the shipping costs of getting my dodgy Galaxy S5 back to China.

  • Scab on 28/02/2018 - 14:32
    +1

    Should be in the forum, this has been around for a long time.

    • hasher22 on 28/02/2018 - 17:56
      +1

      People don't check the forums often, there are mostly here for deals.

  • DoyA on 28/02/2018 - 14:39

    Used this 2 years ago when i was building my PC..worked..

  • 2023 on 28/02/2018 - 14:55

    Wasn't aware this was an update known thing (or hadn't been posted previously), but good work bringing it to a lot of people's attention.

    • monstermash on 28/02/2018 - 15:01

      Thanks. I wasnt aware myself! Would have saved me a world of pain during the Galaxy S5 fiasco.

  • lostn on 28/02/2018 - 16:19

    Can you get the cost of your packaging materials reimbursed? Box, foam or bubble wrap?

    • Scab on 28/02/2018 - 16:49

      No.

      • lostn on 28/02/2018 - 18:08

        so you're still out of pocket then

        • ascorbic on 28/02/2018 - 22:21

          Just use the box/foam/bubble wrap it came in.

        • lostn on 28/02/2018 - 22:53

          @ascorbic: Not always practical. Sometimes you've thrown it, sometimes the act of opening it destroys it, sometimes other items came in the box with it, which you won't be returning, and the box is now oversized.

        • ascorbic on 28/02/2018 - 23:19

          @lostn: I always keep the postal packaging for a short while for things like this. If you open the box properly, it should never be destroyed past the extent where some packing tape couldn't fix it up. Also, it doesn't matter that the box is oversized, as long as it gets to the destination - a few scrunched up catalogues will do if the item moves around.

        • lostn on 01/03/2018 - 17:04

          @ascorbic:

          How long do you keep your boxes for? A month? 1 year? 2 years?

          What if they sent it in just a satchel? Can you really reuse those? They've already filled out your address in the address section.

        • ascorbic on 01/03/2018 - 17:18

          @lostn: If it came in a satchel, you would obviously use a flat rate parcel post satchel, given that it doesn't need a box.

          How long do you keep your boxes for? A month? 1 year? 2 years?

          Until I'm satisfied with the item and want to keep it… Most returns periods are a month anyway.

        • lostn on 01/03/2018 - 18:41

          @ascorbic: How about for warranty claims?

          Doesn't the satchel itself cost money in addition to the postage?

        • ascorbic on 01/03/2018 - 21:00

          @lostn: Recover the associated costs from the retailer for warranty claims.

          Doesn't the satchel itself cost money in addition to the postage?

          The satchel includes postage.

  • [Deactivated] on 28/02/2018 - 17:15
    -6

    297 upvotes for this makes me a sad sad man

  • netizen on 28/02/2018 - 17:26

    You’ve already got free return shipping!*

  • hasher22 on 28/02/2018 - 17:55
    +1

    Ahhh I remember this, activated it ages ago, like maybe 2 years ago. It's great to see a company like paypal to take on a role like this.

  • jeremism on 28/02/2018 - 18:43

    I've successfully used this recently.
    Be careful to follow all instructions before you post..
    I almost got caught out with the clause that you need to include a photo of the package with the label visible in some situations.

  • dins on 28/02/2018 - 21:14

    More great news for sellers. Had a guy just recently buy a brand new sealed wireless Sony headphones off me for around $200 only to request a return saying doesn't fit (whatever that means) just a day yup a day after receiving it. Of course eBay accepted the return straight away no questions asked. Now here I am hoping I'm not going to receive an empty box or something back. At best that's at least $50 out of my pocket having had to pay for postage and being left with a used pair of headphones. Good stuff eBay that's it for me.

    • spaceflight on 28/02/2018 - 22:33
      +1

      More great news for sellers.

      If you don't want to accept returns then set your listings to reflect this. There is an eBay option for this and you are not required to accept returns.

      eBay automatically accepts returns for you unless you tell them not to - only if the listing said returns were accepted though

      At best that's at least $50 out of my pocket having had to pay for postage and being left with a used pair of headphones.

      You don't have to pay for return postage if the buyer changed their mind.

      Make sure they are genuine when you get them back…

      • dins on 28/02/2018 - 23:50

        Thanks for the info but I don't see how it would stop a buyer from making something up to return it or a scammer trying to score a freebie. With these kinds of promos eBay are basically encouraging buyers and scammers to return for whatever the reason since it would be at no cost to them. While sellers can't even leave proper feedback to warn other sellers.

        I had to pay $20 to post the item out and now at best I would have to re-list it for around $30 less as a used pair of headphones. I did have a 20% restocking fee in there so let's see how things go. First hoping that it's actually returned back to me in good shape.

        • tunzafun001 on 26/03/2018 - 21:37

          What if you don't accept the parcel when it arrives? With no evidence/ signature of return then surely they cant refund the item?

          When I sent something back to the UK you had to chose, if delivery is unsuccessful, either pay for return postage back to yourself or chose for it to get dumped.

    • brentsbits on 01/03/2018 - 11:09
      +2

      I would make sure to video the opening of the package. Before opening anything, film all sides to show it hasn't been opened and then open it. Continuous video with no cuts, have a commentary running the whole time. Then if it's empty, you can submit the video as evidence.

      I'm not sure if it would work but it would be worth a shot.

      • dins on 03/03/2018 - 23:21

        Cheers for the tip mate planning on doing that.

    • [Deactivated] on 20/03/2018 - 02:40
      +1

      What about hygiene? Yuck!

      Who wants a pair of used headphones that someone else has worn.

      Yep PayPal sucks. Any change of mind should not cover factory sealed items. Their policy should be you open you keep!

      It is like returning a used scratchie.

  • Mellows on 28/02/2018 - 21:58

    So what happens if you use your Paypal account to pay for an overseas item and you use the trick to pay directly in the local currency on your credit card thereby avoiding Paypal's shonky conversion fees - would you still be eligible for return shipping costs still?

    Thanks

    • spaceflight on 28/02/2018 - 22:35

      Yes because you are still paying with PayPal.

      And PayPal give you the option, you are not exactly cheating them by having your credit card do the conversion

  • anastasiastarz on 28/02/2018 - 22:09

    Where in setting does this live?

  • Budju on 28/02/2018 - 22:49

    Pretty sure this was around long ago, no activation required. In fact, I used it about two years ago.

  • sschen on 01/03/2018 - 01:15

    I have used this service once last year to return a faulty item to an ebay seller, and I got my shipping costs (under $20) refunded without much drama.

  • brentsbits on 01/03/2018 - 11:06

    I assume this is a stealth way of forcing sellers to pay for return postage?

    Seems kind of crap given that consumer affairs states that the buyer is responsible for any costs in returning a product to a seller, even if it's defective.

    The exception to this being large items such as TVs and the like, then the seller is responsible.

  • mrwolf on 01/03/2018 - 20:16
    +3

    I purchased an $55 item from ebay seller. I thought he was in Australia as the item on ebay says item is in Sydney Australia.

    So the item was faulty and I had to do a paypal dispute to get my money back. But I have to return the item now to Hong Kong.

    I explained to paypal the situation and paypal's care factor was zero. I do not think they even read what you email them. I said I do not mind sending it back, but not to Hong Kong, as it would cost me that much in shipping. Also when the item arrives it must be in saleable condition WTF!!

    I am thinking of doing a chargeback on my mastercard as I wont use paypal again after this.

  • Geekomatic on 01/03/2018 - 22:55
    +1

    Just to say— this has been posted here before. You only need to sign up once. I signed up over a year ago & I just tried this link- says I'm already covered. So technically a repost.

    But— good for those who didn't spot it or search it themselves.

    Cheers & FYI

  • petry on 02/03/2018 - 15:35

    paypal sucks now and this is misleading advertising.

  • Kas on 02/03/2018 - 22:34

    You’ve already got free return shipping!*

  • anzacpaul on 03/03/2018 - 08:52
    +1

    Can confirm this works perfectly. Paypal refunded $36 shipping charge returning my tablet to gearbest.

  • Phyo on 03/03/2018 - 19:45
    +1

    I recently returned a defective Visuo drone from LITB. Pay Pal paid the return fees withing a week. Fantastic service!!

    One thing to be ware of is to keep receipt from Auspost and also take a photo of the item being returned. They want to see the proof of return address on the item.

  • jace88 on 04/03/2018 - 12:13

    Thanks Op. Hopefully I remember to use this in the future when I need it!

  • jnathanc on 27/03/2018 - 17:46

    Used this service a few times for returns, no fees applicable, all you really have to do is upload your proof of shipment receipt with price and a photo of the product to be returned showing the sellers details (usually name and address).

  • josho9 on 22/08/2018 - 13:55

    Can confirm, I have used this and it's painless, just make sure you follow their instructions exactly.

  • [Deactivated] on 22/08/2018 - 13:57
    -1

    Have used this to send ~$10 items back to the UK for $44.80… They didn't even question it, accepted and compensation provided within a week.

    The look on the post office workers face when you pay $44.80 to send back an item you just declared as $10 worth… lol

    • cathole on 22/08/2018 - 14:30

      is this the reason we can't have nice things?

      • [Deactivated] on 22/08/2018 - 14:42

        I consider 90 free Qantas points on my AMEX quite a nice thing lol

  • dust on 22/08/2018 - 14:00
    +4

    Why did this pop back up to the top of the front page?

    • scrimshaw on 22/08/2018 - 14:20
      +3

      Someone posted a duplicate, this deal is a long running deal with a very high number of votes so we have highlighted it for the next hour as a 'reminder' for those who have not taken up offer.

      It will be gone from homepage once the highlight ends.

      • dust on 22/08/2018 - 14:30

        Okay thanks for response! Have used this before and can confirm that it's great!

      • ronnknee on 22/08/2018 - 14:31

        Why though? It complies with the current posting guidelines ie. "The original deal is active but older than 6 months."

        • scrimshaw on 22/08/2018 - 14:31

          Technically that's 6 days from now :)

        • ronnknee on 22/08/2018 - 14:32

          @scrimshaw:

          Ah I see, sorry, I misread the dates.

    • illumination on 22/08/2018 - 14:22

      lol same thing happened to me. Seems pretty random.

      Whenever this has happened with other deals it's because it was active from the day it popped up the front again but was posted ages ago.

  • Arch1818 on 22/08/2018 - 14:51

    i had used it when I returned something to SportDirect. cost of items less than $20, cost of postage to UK was $35 something. Paypal refunded the $35 without any problem. Very easy process too.

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