Connected, but No Internet?

Lancerx on 02/03/2018 - 22:51
Last edited 03/03/2018 - 09:13 by 1 other user

Hi all, just got email from Spintel confirming my ADSL username and password for config setting today. I setup my modem, and it says everything "connected". I could see max speed etc, ip etc.

But why internet still not available? Something to do with Spintel?

Internet

Comments

  • Axelstrife on 02/03/2018 - 22:53
    +6

    I didn't realize this place is customer support.

    • Lancerx on 02/03/2018 - 23:33
      +6

      Oh yea, ozb is a multifunctional site.. From whinge, to show off, to finance advise.. You name it :)

  • dcep on 02/03/2018 - 22:57
    +7

    Have you tried turning it off and on again ?

    • Sage on 02/03/2018 - 23:02

      Yeah, factory reset. Hold down the power button for 10-15 seconds until the lights change.

      Never heard of Spintel before.

      • Lancerx on 02/03/2018 - 23:32

        Done that, internet light is on and stable, but still can't open any webpage

  • itsdougie on 02/03/2018 - 23:04
    -1

    But you are on the internet right now?

    • Lancerx on 02/03/2018 - 23:31

      Mobile data mate? Seriously you didn't think of that?

      • itsdougie on 02/03/2018 - 23:34
        +1

        sorry i am using a classic nokia 3310

      • nahi11 on 03/03/2018 - 08:14

        and you didn't think to call your ISP?

  • Toons on 02/03/2018 - 23:44

    1300 303 375 number conveniently nowhere near help pages.

    8am - 8pm Eastern call them if it doesn't seem obvious, easier than banging your head off a wall

    • Lancerx on 03/03/2018 - 00:37
      -2

      Too bad I'm outside their business hours, and I'm desperate for my porn :)

      • itsdougie on 03/03/2018 - 02:33
        +3

        Desperate times, Mobile data mate?

  • [Deactivated] on 03/03/2018 - 00:08

    You have a VPN? PIA? is kill switch on?

    • Lancerx on 03/03/2018 - 00:36

      Nope

  • Ziggy28 on 03/03/2018 - 00:14
    +3

    Please hold while I transfer you to the next available consultant

    • Lancerx on 03/03/2018 - 00:38

      Yea, I'll wait no worries..

  • Diji1 on 03/03/2018 - 01:28

    Isn't ADSL unuseable as Malcom Turnbull attempts to drain money for the ISPs that pay him for non-working services as long as possible? That was my impression of things but i'm on HFC thank christ.

  • foxmulder on 03/03/2018 - 01:47

    WiFi working? If not try cable connected to laptop. Working?

    • Lancerx on 03/03/2018 - 02:05

      Both wifi and ethernet not working. You can see speed connected, ip on modem status page, but just couldn't get internet connection.

      • foxmulder on 03/03/2018 - 10:07

        What exactly do you see? screenshot?

  • follow on 03/03/2018 - 03:14
    +1

    change ur dns to 8.8.8.8 and 8.8.4.4

    it might work. that way you dont have to wait for ur isp to get its sh1t together

  • garetz on 03/03/2018 - 04:30
    +1

    What makes you think random strangers on the internet are going to know, contact your isp.

  • ihbh on 03/03/2018 - 08:35

    Try network reset.

  • [Deactivated] on 03/03/2018 - 09:11

    You likely need to open the modem admin page and go through a setup wizard, the ip should be on the bottom of your modem, type it in the URL address bar on your browser.

  • John Kimble on 03/03/2018 - 10:09

    Did Spintel actually say your internet was ready for use?

    • Lancerx on 03/03/2018 - 10:51

      Well, not in that wording, but they did send me the config details… So I would normally assume so.

  • Lancerx on 03/03/2018 - 15:55

    Care closed, spintel fault.. Thanks

Login or Join to leave a comment
Login Join