[Important Announcement] Buzz Telco Is Shutting down

Table of alternative deals (publicly editable spreadsheet)

Received the email from Buzz this morning.

It is with great regret that today, I announce that our contract with Vocus Ltd has been terminated effective immediately.

As a result of this termination, I am forced to announce that, effective immediately, Buzz Telco will cease trading. I have worked with a number of other providers to get arrangements in place to ensure that customers are not left without service during these unfortunate times.

I have spoken with three separate providers, who are all willing to offer deals to our customers wishing to transfer across to them. The deals are as outlined below:

Mungi Internet - $5 off for the first 5 Months - Coupon Code “BUZZ”. Customers of Buzz Telco are welcome to SMS Mungi on 0427 188 626 or Live Chat at mungi.online/buzz. This offer is available to all current Buzz Telco Customers and will expire on the 31st of May 2018.

Dodo Internet – Vocus has arranged for a promotional offer with Dodo for transitioning Buzz Telco customers in its communications with them about impacted services. Dodo will offer current Buzz Telco customers 1 month free of charges on their chosen NBN plan when you connect for 24 months. The free month will be applied to the 4th month of service. This offer is valid until the 1st of May 2018. The credit on your account is not redeemable for cash and is subject to Dodo’s terms and conditions available from their website. To take up this offer, you must quote code “FREE#MONTHS” and sign up by calling a Dodo service representative on 1300 843 120.

Aussie Broadband – Aussie Broadband is pleased to offer Buzz Telco customers their first month free when switching to Aussie Broadband. As you are already connected to the nbn Aussie Broadband can transfer your connection within minutes (so you can reduce any risk of downtime). Aussie Broadband offer all-Australian Support, no connection fees and no lock-in contracts (so if you don’t love them in the first month, you’re free to leave). To take up this offer, you will be required to sign up at the Aussie Broadband website (aussiebroadband.com.au) or by calling their friendly team on 1300 880 905 and use the coupon code “BUZZFREETRIAL” at the checkout. This offer is available to all current Buzz Telco customers and will expire on the 6th of May 2018.

I would like to take the opportunity to thank all of our current and past customers, as well as our dedicated staff, for the commitment and loyalty you have shown towards Buzz Telco. We have had our ups and downs, and I am devastated to see the journey coming to an end. I wish all of our former customers and staff all the best in their journeys, and I am sincerely sorry that we will not be a part of it.

Please be aware that, as a result of this process, our phones will be taken offline shortly, and all active services will be disconnected on Thursday. Please ensure that you have placed an order with your new provider by Close of Business tomorrow to ensure any downtime can be avoided.

I will still personally be responding to lodged tickets. Please be patient, as this has been reduced to a one-man operation as we wind down. As such, delays will be experienced.

Any customers with pending orders will be contacted on an individual basis within the coming days to arrange for refunds of your accounts.

All recurring payments, inclusive of PayPal Subscriptions, have been cancelled to ensure that customers are not charged unnecessarily.

I would once again like to thank you for your time with Buzz Telco and wish you all the best. I am truly sorry that we will not be able to continue this journey with you.

Kind Regards

Jeremy Chequer
General Manager

Buzz Telco Pty Ltd