Question regarding Nintendo Australia's Warranty for Switch

tofusana on 23/07/2018 - 12:30

Anyone who has used Nintendo Australia's warranty service with their Switch, could you please share your experience? I remember reading a while back regarding Nintendo Australia sending refurbished units with wear & tear as replacements. I was wondering if this is still a problem or not? I don't mind refurbished, as long as it's in the same condition that you send it in.

I currently have a Switch that's in brand new condition however, right out the box, the left "SL" Joycon button has no tactile clicking when pressed and my right joycon wobbles back and forth (not related to joycon easily sliding off rail). My right joycon wobbling is an issue with the Switch tablet unit itself, because I've tried my friends right joycon and the same issue happens.

Does anyone know if my issues be covered under Nintendo Australian Warranty and would I have to pay any shipping or assessment fees? I'm worried that they would send me back a scratched up Nintendo Switch or worse, just deny my warranty if I send it in causing me to pay unnecessary assessment fees.

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Comments

  • Xetrok on 23/07/2018 - 12:58

    Was your switch purchased in Australia?
    How long since you purchased the switch?
    Have you tried emailing them and asking?

    https://www.nintendo.com.au/nintendo-switch-warranty

    HOW TO MAKE A CLAIM
    Before returning the Product for assessment, visit our website www.nintendo.com.au for product support and service information, or contact Nintendo Customer Service using the details below:

    Nintendo Customer Service
    Australia: (03) 9730 9822
    New Zealand: 0800 743 056
    Hours of operation: 9:00am to 5:00pm Monday to Friday (AEST/AEDT).
    Call charges vary. Check with your telecommunications provider.
    Email: [email protected]

    • [Deactivated] on 23/07/2018 - 13:15
      -3

      OP is seeking actual EXPERIENCES from this community, not company policy or instruction.

      • Xetrok on 23/07/2018 - 13:36
        -1

        You think my reply requires a neg? Really?..

        OP would have their question answered by simply calling the Nintendo warranty department.
        My questions and statements are relevant to the end result.

        You can ask the community their opinion on anything but actual results can be completely different.

        • [Deactivated] on 23/07/2018 - 13:58
          -2

          Yep. I'll own my -ve. OP asked for specific input and you added NOTHING of value.

          Any other questions?

        • Xetrok on 23/07/2018 - 15:14
          -1

          @OzDJ_:
          I would say providing the direct contact details for OP to call/email and ask the question directly would be adding PLENTY of value.

          If I experience an issue I generally contact the retailer or manufacturer and work out warranty returns (citing ACL when required).

          Asking the community if the issue will be covered under warranty is a coin flip where as asking the source will yield a better result, do you disagree?

  • ipiok on 23/07/2018 - 13:15
    +3

    Was given a switch as a birthday present, so I had no receipt, had my left joycon suffer from the syncing issues that many have.. nintendo australia wouldn't even touch it nor look at it. I would have thought they could look up the serial number and see that it's still under warranty but no.

    • trustnoone on 23/07/2018 - 13:49

      Interesting, and good to hear from someone that had experience with the issue, I've heard similar that they're not the easiest to deal with unless its a known issue. You probably already know this but if you paid by card I'm pretty sure you can use your bank statement as a receipt just in case you still have syncing issues.

    • my mum on 23/07/2018 - 14:07

      Buy a new unit from a big-chain store and switch out the faulty item and return it as not working… Then it will be returned to Nintendo and they will pay the price for being a bunch of nasty pasties.

    • Allan on 23/07/2018 - 19:17

      Makes me nervous about my switch with no receipt. Considering warranty on this device should be 2 years under consumer law and Nintendo just can't look up serial number to confirm warranty status is very worrying

    • HighAndDry on 24/07/2018 - 10:48

      I don't understand why people don't think a receipt is necessary. ACL only applies if you purchased the unit (ACL only also applies to the retailer - only the additional warranty applies to the manufacturer). Receipts are proof of purchase. Of course you need to show the unit is purchased before they'll process a warranty claim.

      • my mum on 24/07/2018 - 16:51
        -1

        It's because they watched too much of the show 'The Checkout' and listened when the hosts said that a receipt isn't necessary at all. Unfortunately this was a half-truth and the show is full of these half-truths.

      • Allan on 24/07/2018 - 19:53

        Unfortunately when you receive gifts sometimes you can't get the receipt and it sucks when you get gifts then it's tough luck no warranty.

        The only company I've dealt with that can handle warranty without receipt is Apple

  • [Deactivated] on 23/07/2018 - 14:12
    +1

    My Switch consoles have been fine <touch wood> and my only experience with Nintendo Australia was for a faulty 3DS ~12mths ago. I am a collector and have a number of as-new-in-box 2DS and 3DS consoles which I 95% charge every few months just to keep the batteries in good condition (they are otherwise brand new).

    My oldest 3DS console developed a swollen battery. It was years out of warranty and Nintendo Australia repaired the unit at no charge. I was chuffed with the outcome as it meant I got back my unit with the serial number matching the box etc.

    It's a case of YMMV with the Switch, for example:

    https://www.reddit.com/r/NintendoSwitch/comments/86j02m/expe…

    vs

    https://www.reddit.com/r/NintendoSwitch/comments/7scyx7/psa_…

  • WeHaveRicePudding on 24/07/2018 - 20:30

    Do not deal with Nintendo. I had the worst experience with them.

    My joycon stopped clicking when pressing the control stick meaning I could no longer Crouch in Legend of Zelda.

    I sent in the controller and they claimed I dropped it as they could see an impact on this metal plate that sits inside the joycon. I never dropped it and the joycon remained connected to the side of my switch at the time so if I had dropped it, I would have probably broken my switch.

    Had to pay $20 to have them ship the broken joycon back to me. Had a better experience with EB Games who recognised my rights under the Australian Consumer Law and replaced withoit issues on the spot.

    I hope Nintendo got that joycon back in their possession in the end so they can eat humble pie.

    https://twitter.com/alancramer/status/966394103977066496?s=1… for evidence of how they treated the returned joycon. Nintendo Australia don't give two craps about their customers.

    • Allan on 25/07/2018 - 09:56
      +1

      Man that's really crappy. You read stories of how great Nintendo US is and then you have Nintendo AU

      • WeHaveRicePudding on 26/07/2018 - 20:44

        Exactly. Nintendo seem like such an awesome company overseas but here I hear a real mix of good and bad but mainly bad.

  • Steven Reece Lewis on 25/07/2018 - 07:52
    +1

    I bought a switch in a sale late last year and it had 7 dead pixels out of the box. Took it back to the game shop and they had no consoles left in stock so I had to wait a week before I got another one. Was painful and the poor manager got sick of me calling everyday to enquire if the stock had come in

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