I'm paying $90 a month for 100Mbps with TPG
I'm constantly getting speeds of around 50-65Mbps in the evenings, despite a "typical evening speed" of 78Mbps advertised.
If I chip down to $70 a month for 50Mbps, and ASSUMING my speed maxes out at 50Mbps, I feel I would get much better value. My concern is that this tier will deliver less optimal outcomes (ie in the 30s)
Alternatively, has anyone had luck with getting a partial refund for not reaching advertised speeds?
Thanks mate - I don't want to seem greedy - this is miles better than my old ADSL2 connection where I used to live, and I was happy to pay 70 a month to get 13Mbps.
It's not so much a problem right now as an annoyance. The extra $20 a month is getting 5-15Mbps improvement over the 50Mbps tier, and perhaps that would be better spent elsewhere (It's the Ozbargainer in me!)
If you plan to use speedtest to build a case at anytime it needs to be direct cable connection not wifi.
also, i think i remember reading that most major ISP's prioritise speedtest traffic
Try others
http://www.speedtest.net/
https://www.ozspeedtest.com/
http://profilecrop.speedtestcustom.com/
https://fast.com/
https://testmy.net/
https://speedof.me/
Fun fact, testmy.net tells me my connection is 97% slower than the Australian average :(
Downgrade to 50 and see what you get. It’s possible your HFC NBN connection can’t reach the 100 your paying for. So if you downgrade you will probably get the advertised 45 or whatever it is
I thought HFC for the most part was fairly fixed and not variable based on distance etc like FTTN is. I.E a 100/40 connection should be able to hit 90-95mbps regardless (assuming your ISP isn't congested). If it's not you may have a faulty cable and should get it checked.
That said if I was you I'd give a more reputable provider a go. Try AussieBB for a month at $99 and see how it compares?
Even Vodafone at $89 is worth a go with a 30 day satisfaction guarantee. I've had a very good experience with them. https://i.imgur.com/8M3I2f4.png That's my hourly speed test to a AU Telstra server over the last few days. You can see peak or no peak it's fairly steady at 90mbps (it's actually a bit quicker but the box I'm running smokeping on is 3-4mbps slower than my main PC)
That's usually the case, yes.
I've complained to internode several times about getting 6-8mbps during peak evening times on my 50mbit plan (typical speed advertised as something like 42mb), by the time this is pushed through a wifi router to a far flung TV in the house, I can't even stream SD.
I ALWAYS get a response from support sounding surprised about it, no other complaints have come in, no its not a wholesale bandwidth purchase issue, please run these tests etc etc etc - THEN magically within the next 24 hours the speed will return to the near typical (during peak times). Several weeks later rinse and repeat same issue different day.
I've asked for bill compensations several times and it has always been denied.
I think your best course of action would be to lodge a support call which will immediately prompt them to check their wholesale bandwidth arrangements and make tweaks.
If you use http://www.speedtest.net goto http://www.speedtest.net/results to see a log of your historical tests and test times. Internode support actually asked me for my direct results links from this page to verify my speeds, so I think it is valuable to build a case using this tool before reporting the issue.