Not sure where to post this question as there seems to be no general forum for the actual act of shopping online and issues related to it. But the product is part electronic/part household.
The story is, my girlfriend purchased me a gift. She is certainly not an online shopping expert.
Her avenue to search for the gift was on facebook. Which led her to a seller in oz that retailed a bunch of general categories of products you see on ebay (imported from china and then resold).
So i am annoyed she bought an electrical good from this small seller who has a small website and the only shopping feedback is on facebook and the comments suggest the "reviews" are made by relatives or friends, not true shoppers.
I am annoyed that the sellers website does not detail a returns policy and you need to ask them.
I am annoyed the the seller sells this particular item at 30 to 40 percent higher than other more established shops do. Eg 140, sellers price 240.
I am annoyed that after she asked to return the item the seller is saying they can refund but will charge the initial shipping as 20, restocking fee as 40, and reurn shipping as 20. So the refund is 240 - 80= 160 refund.
Currently the item is at our post office and we have not picked it up.
I was thinking along the lines of not picking it up and having it returned to the seller by aus post automatically? Is this viable?
The only potential hood thing about this story is my girlfriend paid via PayPal so i think that entitles us to a few benefits?
Is it possible we can open a dispute or claim?
Anyway i have not dealt with this sort of thing as i buy from the right sellers, so your help is appreciated in this uncharted territory.
Does hearing this story annoy the thrift conscious people on here as much as it annoys me? :)
Thanks for your help