End of 6-month honeymoon with Aussie Broadband

What are people doing after their 6 month discount offer with Aussie Broadband.

Should I just churn to another provider for a month and then take it up again?

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Comments

  • That doesn't work as you won't be a new customer. I believe there is a certain period of time until you are regarded as a new customer after churning.

    I ended up moving to myrepublic that was doing 100/40 for $80 a month. Noticeably more frequent speed drops and sometimes just drops out too. Im thinking of going to mate or aussiebroadband 50

    • -1

      more frequent speed drops

      So it was already a shit service but the competition just got shittier.

      More pathetic private sector service levels.

      And a rip off as users pay for pointless advertising, marketing, lead aquisition, CEO, board, shareholders or otherwise owners, legal teams, the payments to the Government via industry lobbys to keep the whole rip off rolling so the suckers keep losing money … none of which exists in a Government monopoly.

      You see neoliberals, such as the LibLab Laberals Parties, believe ten or twenty of these organisations, all charging a much smaller group of customers than a Government monopoly meaning higher shared cost, can deliver cheaper costs still than the monopoly.

      It's a theory for morons.

      Except Laberals aren't morons and they ran a fantastic con job for the voters.

  • Same here. Especially after their outage I'm still a bit perturbed.

    Will just have the significant other setup an account in her name if I cancel to get the new customer goods.

  • ive still got a month left, but atm i think ill go with tangerinetelecom they have 100/40 at $69.90 for 6 months unless i find something bad about them.

    • I've just churned from Tangerine to ABB (second month with ABB). My FTTN was a very easy set up with Tangerine after porting from now non-existent Telecube. Had no issues during my 6 months with Tangerine. Speeds during peak times on 50mbps plan were 35+ most of the time. My only qualm is when churning from Tangerine, they don't provide pro-rata refunds for any "unused" period. So make sure your cancellation date is at the end of the month you've prepaid for.

  • ABB have a 6 month period that you need to be away to get a 'new user' sign up period.
    I'm currently with them paying more for half the speed and limited data but they wouldn't match the new deal they've got. Bit disappointed in them.

    • Is this the same for referrals? I've just cancelled my ABB service (not living at home due to renovations) and will be back before 6 months is up (hopefully). I guess I could go with another RSP before moving back to ABB in November.

  • Didn't the 6 month discount expire already?

  • I just moved from ABB to Mate NBN 100 ($79 P/M). Speeds are pretty much same as ABB except I noticed some slowdowns between 6pm-8pm (~5mbps slower).
    I play games like CS:GO/Warcraft 3 and noticed ping to be 2-3ms lower comparing to ABB.
    So far so good on Mate NBN. I rate them 9/10

    P.S: I had an "authentication issue" once I was connected which was solved within 2 minutes via their live chat (they gave me wrong PPPoE login credentials :|). Pleased with their customer service as well.

  • I switched to Superloop after my ABB 'honeymoon' period expired.

    With them I'm on the same plan as before (FTTP 100/40 unlimited) for $84.95/month. Standard price is $89.95/month, but there was a coupon code floating around here a little while ago which I jumped on.

    Found service to be comparable to ABB.

    Haven't had to contact support (never did for ABB either), but their website says their call centre is based in Adelaide.

    Even though it's only marginally cheaper, I'm glad I made the switch!

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