Is Any One Else Having Trouble with Catch.com.au?

I bought a Latex Pocket Spring Foam Mattress, from catch and it's a week overdue. Is that usual?

The listing said 1-2 working day dispatch.

thanks

Related Stores

Catch.com.au
Catch.com.au
Marketplace

Comments

  •  

    I bought Rayban sunglasses for a birthday gift, they never turned up and it took Catch 6 weeks to refund me. Never again

  • +3 votes

    Most of the time it's 2-3 working days dispatch, but there is a case of a week before they dispatch.

    Better to contact Catch customer service. Note there is a chance it's third party seller, in this case, you contact the seller, if no response, contact Catch.

    Thanks.

  •  

    Is that usual?

    What did catch say when you asked them?

  •  

    its probably not sold by catch but a 3rd party seller.

    just send them a message to follow up.

  •  

    Catch of day direct delivery good, but they are using as platform to sale other retailers goods ( normally are good) but sometime it's hard for them to control those retailers.

  •  

    Yeah, I didn't realize but it's a drop shipper, not the market place and not catch. There is a delay with the drop shipper but I have no eta as yet.

    I hope it doesn't take 6 weeks lol. I really need a new mattress.

  •  

    If you complain they will waive the shipping fee. It has happened to me with a pair of shoes.

  • Top