Delay in Porting Cost Me $69 - Who Is Responsible?

Previously I was with catchconnect and the plan was supposed to recharge on 13/10/2019. As I got a good bargain at boost mobile, so I ported to boost mobile on 10/10/2019.

In their website, boost mentioned it would take around 4 hours to complete the porting. Unfortunately, until today no progress.

Meanwhile, catchconnect charged the $69 and their terms and policies say there would be no refund.

I think boost is responsible for this loss. Can I claim the loss from them?

Update: Ya, it's my fault :(. Just now I found the auto-recharge disable option. Previously I tried to remove the credit card info but I couldn't.

Thanks for your suggestions. I learnt my lesson.

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Comments

  • +4

    /grabs popcorn

  • +8

    you should have terminated the contract/stop payment for catch.

    • Terminating the contract would have resulted in him losing the number, no?

      • +1

        Nope.
        Cancelling automatic recharge simply means they won't have any credit to make calls/send texts/browse internet, number is still active to receive calls/texts.
        Number will be deactivated if OP doesn't recharge in a long while though (6 or 12 months or more I'm not sure, but definitely not a week or 2).

      • Terminating the contract would have resulted in him losing the number, no?

        You can call up the telco and specifically tell them that you want to cancel the contract, but port out the number.

        • Please don’t provide misinformation like this.

          You don’t “cancel a contract”; it automatically expires once the appropriate time has elapsed. Any utterance of the world “cancel” on a phone call to your provider will have a non-zero probability of resulting in losing your phone number, as they may interpret it as a request to cancel the service, since what you’re asking for doesn’t exist.

          When you want to port out, you deal exclusively with the receiving telco. The only exception is if something goes wrong and the error happens to be due to the current service provider (which is very rare, beyond account information mistakes).

  • +2

    Your number should be active within 4 to 24 hours after activating. If you make a request outside business hours, including Sundays and public holidays, we’ll process it on the next business day. If you are keeping your existing number, you can still use the number with your previous provider until the switch to us is complete.

    If the activation is taking longer than 24 hours and is still not working, please contact our customer care on 1258881 or use our online web chat as there may be an issue with the activation.

    https://boost.com.au/get-help/help-topics/#How_do_I_Activate...

    No guarantee that it would take around 4 hours

  • +4

    69 is my favourite number

    Maybe it could be your lucky number

  • Got the same experience with Boost. Ported from Kogan which the charged me $99!!! I didn't realize auto-recharge was activated. Porting took 10 days to complete. Luckily Kogan refunded my $99. Good luck with that

  • +2

    I think boost is responsible for this loss. Can I claim the loss from them?

    Boost will be so happy with these new type of customers.

  • +1

    I think boost is responsible for this loss. Can I claim the loss from them?

    It's a free country.

    Yes, you can type up a letter of demand and send it to them.

    They can also refuse to pay your letter of demand. (And I'm 100% sure they will.)

  • My port to Optus took a week

  • lmao it's your fault for not turning off auto recharge - so Boost shouldn't be responsible for your loss.

  • Unfortunately, OP, it’s your fault for not cancelling the auto recharge. You were provided a service, for which you paid. Imagine the reverse of this situation, whereby Catch connect terminate your service 4 hours after porting, because it “should have happened” by then; you’d be in here complaining about that. There has to be a level of personal responsibility.

    It seems like nothing has changed in Telco, though. Prepaid customers have the unique combination of providing minimal profitability to the company but are the most demanding.

  • Ya, it's my fault :(. Just now I found the auto recharge disable option. Previously I tried to remove the credit card info but I couldn't.

    Thanks for your suggestions. I learnt my lesson.