Free Flight Cancellation on Jetstar (6 Months to Book/12 Months to Travel) & Qantas (Voucher) until December 31 2021

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Free Flight Cancellation on Jetstar (6 Months to Book/12 Months to Travel) & Qantas (Voucher) until December 31 2021

[Deactivated] on 15/03/2020 - 17:31 qantas.com (5183 clicks)
Last edited 26/03/2020 - 23:58 by 3 other users

Fee Free cancellation in form of a Voucher. If you had a fare you were going to abandon this could be of use. I would expect Virgin Australia Group to follow soon. Still nothing on Status freezes but I would imagine that will be announced in the future

Qantas and Jetstar customers given option to cancel flights and receive travel credit
Applies to customers with existing and new bookings on domestic and international flights

ADVICE FOR CUSTOMERS

Customers should not call the contact centres. Due to high demand, we are experiencing long call wait times.

To access this offer:

Qantas Anyone holding a Qantas ticket for travel before 31 July 2020 can get a flight credit and retain the full value of your booking. You need to do this by 30 April 2020. The flight credit is valid for booking and travel by 31 December 2021. This gives you more than 18 months to plan, rebook and travel.

If you already have a Qantas flight credit issued on or after 31 January 2020, this will also be automatically extended but may take a few weeks to update in our system.

From 9am tomorrow Monday 16 March 2020, Jetstar customers should go to Manage My Booking on Jetstar.com. Please do not call the Jetstar contact centre before that time should you need further assistance.
Voucher Valid: Book within 6 months of issue. Travel within 12 months

**If you have reward point booking, this can be cancelled fee free. If you have booked via a third party site (Aunt Betty etc), please contact these specific companies. I strongly do advise against booking on those sites as in these situations of change (regardless weather, virus) they are difficult to deal with.

*I will add in details for Virgin Australia if they follow tonight or tomorrow morning

Update: Extended further to Dec 2021, thanks dealbot

Travel

30 Apr 2020

Related Stores

Qantas

Jetstar Airways

closed Comments

harthagan on 19/03/2020 - 11:55

Virgins call centre has been down the last 2 days. Perfect timing!
nightqueen on 19/03/2020 - 18:16

Just had flights cancelled and Jetstar credit to Tasmania in may. Doubt state borders will be open in 2 months time
trapper on 19/03/2020 - 19:19

+2

Is the govt going to give Qantas a bailout? Vouchers won't be much use if they are bankrupt.
first in line on 19/03/2020 - 19:45

I still haven't heard anything from Jetstar after cancelling my flight to get a credit refund. Is this normal? Should I wait longer or chase them up?
klrrider1 on 19/03/2020 - 20:35

That is normal.

You will have to go to the Jetstar website to organize a credit voucher before 31 March 2020.
lukeloop on 19/03/2020 - 22:49

All my flights to and from Adeliade to Perth next month got cancelled so cash back I guess?
- lippy on 20/03/2020 - 10:49
  
  which airline? curious to find out why they would cancel domestic route?
  - addas on 20/03/2020 - 10:57
    
    A list is here:
    
    https://www.abc.net.au/news/2020-03-19/qantas-jetstar-flight…
    
    i've got flights adelaide <> sunshine coast in may that are now cancelled according to that. i'll be awaiting the option for a refund rather than the travel vouhcer i get emailed daily to claim before end of march. They were sale flights that was an opportunisitc booking and i'd have no intention of going at a later date unless the price was the same.
tomatosauce on 20/03/2020 - 11:29

I paid for my flights with jetstar vouchers that i acquired through jetstar credit card reward programme.
Can i assume that i will receive the vouchers back?

Also i used Qantas/Jetstar hotel vouchers to book my hotels.
If i can cancel them, i won't get the vouchers back, right?
wordsmith on 20/03/2020 - 11:54

Sorry if this has been answered already, how long did one have to wait to get the vouchers against cancellation for Jetstar bookings?

I cancelled on 16th around late noon and yet to see any emails with vouchers, the booking does not exist under my account anymore.
- nicrankin on 23/03/2020 - 19:37
  
  I’m still waiting as well and I’m sure I cancelled early afternoon on the 15th. I haven’t heard anything at all.
Kancho on 20/03/2020 - 13:27

+3

I waited until they inevitably cancelled the flight and was asked to contact them on live chat. They offered a travel voucher to which I said I was afraid of travelling given the current circumstances, so they offered a full refund.
Icu2929 on 20/03/2020 - 16:45

Anyone lucky enough to get a full refund for their Jetstar international flights?
After waiting for 3 hours to get through on the phone, they said that they can only offer credit voucher (need to make a booking within 6 months) due to their policy. Any advise please?? Thanks in advance.
- tg786 on 20/03/2020 - 18:53
  
  +1
  
  On facebook there are a few people that have got refunds. I'm going to try over the next few days.
  
  Obviously they are pushing everyone into the travel vouchers if possible
  - Icu2929 on 20/03/2020 - 19:34
    
    +3
    
    Thanks! My friend took a screenshot of the Jetstar website saying they will offer refunds when the government issued a level 4 do not travel ban and that level 4 is currently in place but now they are refused to refund & the page has been removed :(
    - lukeloop on 22/03/2020 - 19:06
      
      would love to see the screen shot if possible please.
- odaishisama on 21/03/2020 - 16:50
  
  +4
  
  I ended up getting a refund offer after requesting it. I am not sure if it was related to my circumstances or because I was firm and had a paypal protection claim open (as I paid that way).
  
  Under my booking I was only being offered a partial credit voucher as my return flight in June was "on time" still but outbound was cancelled. After requesting a refund via chat I was offered following;
  
  I have a couple of options available for you:
  1. I can issue you a credit voucher to the full value of your booking OR
  2. I can issue a full refund of your booking back to your original form of payment.
  How do you want to proceed?
  
  Obviously I took #2 as who wants the 6 month time limitations on a voucher, as travel vouchers or credits are not equivalent to a refund under ACL, and should not be solely used as a substitute when a consumer is entitled to a refund under the ACL according to the ACCC.
  
  I didn't have to go that far to make the point, they did the right thing and presented me with the correct 2 options when asking for a refund from the very outset.
  - Icu2929 on 21/03/2020 - 17:12
    
    Glad to hear you got offered a full refund as I was told firmly that they will never offer a refund due to their policy, no exceptions.
    Did you contact them via phone, live chat, FB?
    - odaishisama on 21/03/2020 - 19:30
      
      +5
      
      It was chat via this link for a refund request from a Whirlpool user.
      
      https://tinyurl.com/u54tbtz
      
      Took 45mins to get to chat, just had to wait patiently and was deliberately polite when initiated.
      - oldrocker on 21/03/2020 - 22:39
        
        @odaishisama: @odaishisama Thanks for that, I submitted the form and reply was that they'll get back via email. Looking fwd to an acceptable outcome from these scumbags!!!
        
        lukeloop on 07/04/2020 - 16:00
        
        @oldrocker: Thanks very much. This worked for a refund.
      - EarlyBird on 22/03/2020 - 12:44
        
        @odaishisama: Is there an equivalent link for Qantas?
        
        odaishisama on 22/03/2020 - 13:27
        
        +2
        
        @EarlyBird: Sorry, I'm don't know of any. I got that one for Jetstar from Whirlpool, it's a kind of backdoor or shortcut I suspect.
      - sssbp on 22/03/2020 - 12:53
        
        @odaishisama: Mind clarifying if was this via the online bot chat (Jess)?
        
        I've asked for a "Human" but the bot keeps repeating the same answer
        
        Jess: We are experiencing unprecedented contacts into our Contact Centre with high wait times. If you are not departing within 72 hours, can we please ask that you hold off on contacting us so that we can help those customers who are immediately affected. If you want to cancel an existing Jetstar booking and request a voucher, go to Manage My Booking. Visiting Manage My Booking is the fastest and easiest way to request a voucher.
        
        odaishisama on 22/03/2020 - 13:25
        
        +5
        
        @sssbp: No it wasn't via the standard online bot Jess. If you use the tinyurl link in my above post it takes you to a online refund form.
        
        In my case I entered these options:
        https://imgur.com/FgFhgwN
        
        And it took me to a online chat direct to agent, but I had to wait 45mins. I have read other people don't get to the same chat, maybe because they don't select Already Requested a Refund, but they seem to get a We need more information, Start chat option and others have gotten a default response of we will email you with the outcome of your request for refund.
        
        I can only presume that the agent you get to via this refund request, if you can, has the level of authority to do refunds. The others via Jess or by phone may not have that level of authority and therefore respond with only voucher available or not authorised.
        
        Like I said it may have been due to my circumstances, as she spent some time looking into my booking and likely saw the Paypal Protection claim against the booking.
        
        Another thing I thought of was my flight was cancelled whilst it was within the airline's control (i.e only level 3 travel restriction) and they did it at their sole discretion, once it hit Level 4 their hands were tied and it's a "government-imposed travel restrictions beyond our control" (which is why they use the wording like that in the emails).
        
        And that could account for why I got refund option. Just some thoughts, or I was lucky.. right person right time. So not sure.
        
        Hope it helps.
        
        sssbp on 22/03/2020 - 13:45
        
        @odaishisama: Appreciate the link, screenshot and in-depth info
        
        Cheers
      - BOGLOAD on 01/04/2020 - 20:23
        
        @odaishisama: I used this link, got an email shortly after linking to a rep to speak to. Asked for a refund, denied immediately. Kept firm, and eventually caved and said I would receive a refund within 3-5 days. Thanks for the link!
        
        sssbp on 02/04/2020 - 08:10
        
        @BOGLOAD: Let us know when you do actually receive the refund
        
        So far it's been 11 days since live chat confirmed a refund. Yet to receive it
  - BuyNow Think Later on 21/03/2020 - 17:22
    
    +1
    
    I was offered the exact 2 options and took #2.
    - loginid on 23/03/2020 - 12:41
      
      Did you also pay via PayPal and have a paypal dispute?
      - odaishisama on 23/03/2020 - 20:45
        
        @loginid: Edit. Question was for another user. Sorry
- evgpek on 21/03/2020 - 21:24
  
  I got full refund by calling NZ number, 3h wait.
klrrider1 on 20/03/2020 - 20:57

Today, my wife and I both received e-mails from Jetstar about our vouchers. The e-mail says that we will have to wait up to 14 days for our vouchers.

Last Monday, my wife was promised 72 hours for her voucher.

Last Tuesday, I was promised 5 working days for my voucher.
Eeples on 20/03/2020 - 21:41

+1

Vouchers are a rip most of the time because most of the time we buy the airfare on special…. and when re-book its not on special.
WhatsTheBigDeal on 20/03/2020 - 23:47

I can't see a cancel option in "Manage my booking" —> view more option. Anyone has the same issue?
- tomatosauce on 21/03/2020 - 07:55
  
  +2
  
  Same here.
  Up until yesterday, i saw "receive voucher" option.
  I logged in this morning and that option has disappeared.
  My first leg is all greyed out and the return leg comes up "on time".
  ???
  - WhatsTheBigDeal on 21/03/2020 - 09:54
    
    +2
    
    I got the voucher through live chat.. wait time was around 45 mins, late night yesterday.
    I was trying to get the full refund instead giving various reasons but she said she's not authorized to do it :(
    Waiting for the voucher within 2 weeks time.
    - tomatosauce on 21/03/2020 - 10:09
      
      I might wait until Monday and try live chat too.
      - WhatsTheBigDeal on 21/03/2020 - 12:21
        
        @tomatosauce: my flight was on 25th Wednesday. i chickened out when i didnt see the voucher option lol
        
        tomatosauce on 21/03/2020 - 12:31
        
        +1
        
        @WhatsTheBigDeal: My flight is in late May so i am happy to wait a bit longer.
        They will probably fix the system by next week, i hope.
- oldrocker on 21/03/2020 - 16:36
  
  Same here… these mongrels are playing games with their customers.. email dated 17/3 provided the voucher option… then another email dd 19/3 and the option disappeared!!!!
  WTF!!! It's about time their customers start avoiding them like the plague, and let's see how long they can last in this business, their vouchers will be worthless then!!!
Ughhh on 21/03/2020 - 17:25

+1

Still haven't got voucher yet.

Anybody initiated a claim with their travel insurance or Credit card ?
buffalo bill on 22/03/2020 - 07:47

+2

We (the taypayers) bail these commercial enterprises out to the tune of $715 Million and they offer people a "credit voucher" with what should be illegally short terms so we can't even spend the money elsewhere during this time.

Load of crap.
wombat1955 on 22/03/2020 - 13:43

I had business class Qantas flights for my wife and I (paid for with points) for April to attend a wedding in Queensland. The wedding was postponed and I cancelled both flights online. Was not asked if I wanted a voucher or refund, but received all the points credited back to my FF account and all the fees and taxes credited to my credit card. I was however charged 6000 points as a cancellation fee and I am now waiting for them to respond to my email requesting the reinstatement of those points. At the end of the day, I'm not too fussed if I lose those points and am pretty happy with the service from Qantas so far.
offal spokesman on 22/03/2020 - 13:50

+3

The "Travel Bank" option is a joke.
1) they have failed to provide the service ive paid for
2) the Time limit on travel bank is unfair
3) Lets see the prices for flights when this is over and everyone is trying to vuy their flights.. no discounts then.

I want a full refund to my credit card!
oldrocker on 22/03/2020 - 14:18

+1

Some of us might be members of JS Club. The benefits of being members are now quickly eroded by present situation unless you want to travel in these trying times.
I'd suggest people review their need for membership and if decide that there's better things to do with the membership fees, not to renew. Also switch off the auto-renew function in your account.
Super8Tab on 22/03/2020 - 15:33

+2

In the process of filing a chargeback with my bank, no voucher even and we should get full refund - has anyone done this before?
- sssbp on 22/03/2020 - 18:16
  
  Offtopic: S8&T - Suru. Great track.
lukeloop on 22/03/2020 - 17:49

+3

I waited 3.5 hours as my flights from Adelaide to Perth got cancelled. They would not offer me a refund. I can not travel another time. I made it 100% clear. After 3 times of asking and being refused I asked to speak to a Team Leader and they hug up on me. This is Jet Star. This is how they are dealing with it.
djlee on 22/03/2020 - 21:55

+3

I think the ACCC is in bed with the airlines.

This is their page for Australian consumer law:

https://www.accc.gov.au/consumers/consumer-rights-guarantees…

This is their page for COVID-19:

https://www.accc.gov.au/consumers/consumer-rights-guarantees…

Notice that in the first page you can ask for refund if there is a major fault with the product or services. (I would consider having a flight/service cancelled pretty major. Hack you can even ask for a refund if the service places you in an unsafe situation).

But in the COVID-19 page it states

If your travel is cancelled the ACCC expects that you will receive a refund or other remedy, such as a credit note or voucher, in most circumstances.

So guessing the airlines have lobbied the ACCC to exempt them from the law, which the airlines are using in their stance to refuse refunds. I would think charge back in this instance would get your money back though.
loginid on 23/03/2020 - 13:08

+3

Just quick update everyone.
Our flights to Hawaii cancelled by Jetstar.
Spent 1hrs 35 mins on Jetstar hold.
When I spoke to CS, very friendly (but poor guy did sound very tired) and he asked for the booking ref.
Gave it to him and told him I wanted a refund and not a voucher.
He put me on hold for a few mins to check if that flight was valid for a refund.
He came back to say yes, it was valid for a monetary refund.
Did it straight away.
No need to argue or piss-fart around.

Maybe so many ppl have been complaining they've changed their policy? Who knows.
Either way, thank you Jetstar will definitely book with them again when this whole thing blows over.
oldrocker on 23/03/2020 - 14:07

QANTAS is full of S*** !!! On their site, they say the following:

Flight credit on existing bookings
Any customers holding tickets for domestic and international travel now have the ability to cancel their booking and retain the value as flight credit. Available until 31 March 2020 for travel booked up to 31 May 2020.*

However when you log on and go to MANAGE BOOKING the CANCEL/VOUCHER option is not active, instead you're asked to call them!!! They've been trying to reduce the call volumes by getting people to go online and yet this is not working!!!
- fomal on 23/03/2020 - 21:28
  
  yes this is crap. why would a simple domestic booking need to call them for a refund/
klrrider1 on 23/03/2020 - 15:50

+1

I applied for a Jetstar Voucher six days ago and it arrived today in the form of a zipped attachment. I had to unzip the file and use Acrobat to see the voucher. The voucher expires on 22 September 2020. The Jetstar Voucher can be used to buy Jetstar products including accommodation, insurance etc as long as these products are booked at the same time as a Jetstar flight.

No cancellation fees were deducted from the value of the voucher.
[Deactivated] on 24/03/2020 - 07:59

+2

Jetstar cancelled my flights. After two unsuccessful webchats, they are still only offering a voucher, rather than a refund. Will go well with those old Dick Smith store cards!
stormtrooper-c on 24/03/2020 - 14:53

I'm still confused about the expiry of the travel credit. Do we need to make a booking by the expiry date or have traveled by the expiry date? I haven't asked for the voucher yet but my expiry date would be 17th of June as I booked my flights well in advance. Not much use if I need to have traveled by the 17th.
- sssbp on 24/03/2020 - 15:00
  
  Jetstar: 6 months from voucher date of issue.
gt4 on 24/03/2020 - 15:20

Just an update (full refund points from phone call to
Qantas on the 17th)

1week later I have NOT received my points back
Into my frequent flyer account
In reality they won’t get used for a long time but just
Seeing if anyone has had their frequent flyer booking
Points put back into their accounts please ?
- oldrocker on 24/03/2020 - 15:25
  
  +1
  
  Chatted with someone yesterday and they said it will take up to 14 days for cash and points to be credited back.
klrrider1 on 24/03/2020 - 17:07

My Jetstar Voucher is dated 23 March 2020 and the date of expiry is on the voucher is 22 September 2020 (183 days after issue).

This means that I will have to book a Jetstar flight by 22 September 2020.
lippy on 25/03/2020 - 09:25

Qantas is issuing a credit voucher option or refund option. Does anyone know if it will be a FULL refund?
AtomuKirin on 25/03/2020 - 10:44

+3

They should be doing full refund now? Since travel bans are in place?
- [Deactivated] on 25/03/2020 - 12:23
  
  +1
  
  Yes. They should.
  
  I know a friendly travel agent (I didn't use them for the booking) who is now trying to get the refund for me, in return for a $55 fee. Not quite as good as a full refund but much better than a potentially worthless voucher.
  Also happy to help keep travel agents to keep in business during tough times.
  
  I'll let you know how they go
  - [Deactivated] on 25/03/2020 - 15:33
    
    +3
    
    No luck with the refund. They said that the airlines are quoting the ACCC COVID advice, which as highlighted above, doesn't seem to follow Australian Consumer Law
    - AtomuKirin on 25/03/2020 - 16:45
      
      Thanks for checking.
      so what's the point of reading terms and conditions at the time of purchase when companies can change and we have to obey the amended terms?
      
      I'm confused now
azzatron on 25/03/2020 - 16:44

+3

Ok, so I managed to get a full refund via the Qantas website online chat juts now. Was in the queue for about an hour, but after speaking with the person it didn't take too long. They did try to get me to initiate a cancellation a couple times though (and accept a cancellation fee), even though they already cancelled my ticket yesterday.

They eventually offered a refund, but didn't include the seat selection fees and the credit card fee at first. I asked about this and they eventually offered to refund those also. Don't want to speak too soon as the money hasn't hit my account yet, but it was a relatively simple process.
[Deactivated] on 25/03/2020 - 17:16

+3

Where Jetstar have cancelled flights I imagine that there’s no deadline to claim the refund/voucher. The 31 March deadline should only apply where the customer wishes to cancel.

So, I’m going to hang on and get in touch with them again in a few weeks. Hopefully, they’ll have softened their refund policy by then.
heysoph9 on 26/03/2020 - 08:53

Will I be worse or better off after March 31?
I'm thinking either I have to pay a fee to cancel after that date… Or I wait until Qantas cancel?

I've got return flights booked across May and June, complicated mix of Qantas and Latam codeshare flights. Status of flights is still fine and no email of cancellations..
- Matt89 on 26/03/2020 - 10:36
  
  +1
  
  It sounds like you're in a very similar situation to me. I booked with Qantas to fly overseas in May (Qantas flight), return home in early July (LATAM + Qantas). Your booking on the Qantas website might not reflect this yet, but if you're flying out in May, your flight is DEFINITELY cancelled. My booking still says my flights are fine. I recieved my cancellation email on Tuesday night. From what I'm reading, you can get a cash refund for a cancelled flight.
  
  What I'm still not certain about is my return flight, which has not been cancelled (yet). I assume that as the 2 flights are under one booking, the cancellation (and refund) covers both legs, though I'm not 100% sure. I'll be contacting Qantas in the next few days to confirm
  - coolhead on 26/03/2020 - 10:59
    
    my domestic travel is as below, has anyone got refund for whole trip. trying to contact them today
    
    Mel-syd - in May - will get credit voucher
    
    Syd to GC in June- NOT sure
    GC - Mel in June - NOT sure
  - heysoph9 on 26/03/2020 - 13:20
    
    Sounds like I should maybe wait until I get a cancellation email.
    Let me know what happens with your enquiry, interested to know what happens with the return flights including latam all on one booking.
tg786 on 26/03/2020 - 11:11

Did anyone that actually got promised a refund receive it yet?
heysoph9 on 26/03/2020 - 19:48

+6

OMG everyone it's changed!

If your flight is cancelled
Please standby and wait to hear from us before changing your booking. We'll be contacting anyone whose flight has been impacted over the next week to let you know your options.

If your flight is not cancelled
Anyone holding a Qantas ticket for travel before 31 July 2020 can get a flight credit and retain the full value of your booking. You need to do this by 30 April 2020. The flight credit is valid for booking and travel by 31 December 2021. This gives you more than 18 months to plan, rebook and travel.
If you already have a Qantas flight credit issued on or after 31 January 2020, this will also be automatically extended but may take a few weeks to update in our system.
No change fees apply when rebooking but please note that the flight credit can only be used towards a fare of equal or higher value than the original fare you purchased.
- orbital on 27/03/2020 - 10:29
  
  Was this in an email or on the Qantas site? thanks
  - heysoph9 on 27/03/2020 - 11:57
    
    +1
    
    It's on their homepage now. I think I saw them post these new rules on their facebook also. Don't think I got an updated email.
- mr-black on 27/03/2020 - 13:37
  
  I've got flights booked for the second half of July, but they are booked with points.
  
  When I try to cancel them it says that there is a 6,000 point (per ticket) cancellation fee which sounds like there shouldn't be given the current situation.
  - [Deactivated] on 28/03/2020 - 00:15
    
    I am in the same boat as you. Flights to Europe booked in July (4 legs total) for me and my partner.
    
    It is saying 6000 pts for each classic reward cancellation, I assume per person per leg. No way in hell am I paying 48000 pts… the flights alone cost around 150k total!
    
    Let me know what you're thinking of doing, in hoping calling will work.
    
    I'm not sure if we are better off waiting till after 31 March or not…
    - UrMumsOnlyFan on 30/03/2020 - 09:04
      
      It is saying 6000 pts for each classic reward cancellation, I assume per person per leg.
      
      Normally it is 6,000 points per person per booking (regardless of how many sectors the booking contains). Which isn't much to lose on a single booking in the grand scheme of things.
      
      Qantas.com states:-
      
      Frequent Flyer classic redemption bookings for travel up until 31 July 2020, can be changed free of charge, change fees will not be applied.
      
      Customers with bookings after 31 July 2020 may also be able to cancel their booking and request a refund, however they may be charged a cancellation fee, as per our fare rules.
      
      An email from the CEO of Qantas Loyalty on 27 March said they are "recrediting 100 per cent of points from cancelled Classic Flight Reward bookings", but it did not mention any applicable T&Cs.
Gorzy on 26/03/2020 - 23:08

I've got a Jetstar booking, that's due to fly out from Adelaide to Brisbane in 2 weeks but because of the closures of State borders it's not gonna be possible so I spoke to 2 Jetstar CS reps yesterday. One via the web-chat, the other over the phone. The one via the web-chat could not offer me the refund option and insisted that travel credit was the only thing on the table so I declined the offer.

I then rang the Jetstar hotline and was firm but polite that I'd like nothing other than a refund. The Jetstar CS rep on the phone became agreeable in the end and told me I should receive a refund. I was even given a reference number so I hope I will receive the refund soon.

The web-chat method was provided by @odaishisama, which I am very grateful.
cherubym on 27/03/2020 - 17:38

Did anyone receive voucher number and details to redeem? I received only the Voucher Value and Expiry Date. No information on voucher numbers or how to redeem in the email.
- tomatosauce on 27/03/2020 - 19:58
  
  Yes i have received my voucher as an attachment.
klrrider1 on 27/03/2020 - 20:47

I received a Jetstar voucher in the form of a zipped attachment. On a PC, I had to unzip the file and use Acrobat to see the voucher. The voucher has a number to be used when booking a Jetstar flight. The Jetstar Voucher can be used to buy Jetstar products including accommodation, insurance etc as long as these products are booked at the same time as a Jetstar flight.

In my iPhone, the voucher is visible just by tapping on the attachment icon.
- TomGum on 27/03/2020 - 22:25
  
  When did you/they cancel your flight? Just trying to calculate when my voucher will arrive.
klrrider1 on 28/03/2020 - 15:00

I cancelled my Jetstar flight and the voucher arrived a week later.

My wife cancelled her Jetstar flight 12 days ago and the voucher has not yet arrived.
tomatosauce on 28/03/2020 - 15:53

I called Jetstar on Wednesday and got through to them in a few minutes.
My voucher arrived on the very next day.
I was very surprised by the quick turn around.
I think its because people have already called/contacted by live chat etc, so the queue/waiting time wasn't long.
aubargainer on 29/03/2020 - 15:45

still haven't got my points back and refund for taxes/charges for my classic reward booking that I cancelled back on 18th March. Has anyone with classic rewards booking with points got refund yet?
- Ciciann on 29/03/2020 - 20:49
  
  +1
  
  I cancelled my class reward flight on 20th March, no email confirmation nor refund points/charges yet. Can only guess that they are extremely busy…
- Underlord on 01/04/2020 - 19:24
  
  I cancelled on 22 March. Points refunded next day and I've received taxes back also.
TightTerry on 30/03/2020 - 11:09

is Qantas Chat down for everyone as well?

"Please be aware we are experiencing disruption to our phone and live chat operations due to coronavirus. Please see the below for assistance. We apologise for any inconvenience caused."

Have they just given up responding to anyone now?
markfranh on 30/03/2020 - 13:09

My Qantas trip to Japan was cancelled by Qantas automatically last week with credit promptly and correctly issued. Brilliant.

On the other hand, my wife's identical trip, which had to be made under a separate booking reference after Qantas screwed up the initial booking back in December, still has not been cancelled and credited. Instead, we received an email today saying the Sydney to Tokyo leg of the complicated trip had been cancelled and then issuing her with an e-ticket for the other six legs even though it is entirely meaningless without that rather important Sydney to Tokyo bit in the middle of the complicated multi-city trip!

This after on March 20th she received an email from Qantas addressed to her personally telling her she would have her flights automatically cancelled and a credit issued within 1 week. That 1 week expired 3 days ago.

We are just fed up.
Kallo on 30/03/2020 - 17:10

Thank you.

With Jetstar I was able to contact them through livechat and they offered either the travel credit or the full refund back to my original payment.
This was after the flight was cancelled by Jetstar.
holdthetea on 30/03/2020 - 21:26

It's really luck of the draw with trying to get a refund - it seems to be dependent on the person you talk to unfortunately. I contacted Jetstar multiple times (over the phone and via chat) before I was able to receive a refund for four different itineraries I had with them, which they had cancelled, for May.

The customer service rep who helped me get a refund didn't ask any questions and was very helpful. Other reps I dealt with were inflexible and were only offering credit vouchers. So my only advice is to keep trying for those who want a refund. I haven't received my refunds yet (7 business days wait) but all of my trips are now gone from my account.

I was also going to suggest using the 'Refund request form' on their 'Contact Us' page, but it seems like they've gotten rid of that now…
dimple on 30/03/2020 - 22:25

Jetstar has extended travel dates from 31 May to 31 July. They must have changed it in the last few hours, as it didnt have the new date earlier today

"We're offering the option to cancel and receive a credit voucher on all new and existing flight bookings with travel dates from 15 Mar - 31 July 2020^.

The fastest way to request your credit vouchers and cancel your flight is online via 'Manage booking' "
thumbybumbi on 31/03/2020 - 02:26

+1

Just jumped on Jetstar's online chat (was instantly answered, but it is also 2am…)
Simply said that my flights have been cancelled, and the new ones don't suit me. Could I get a refund instead of a credit voucher?

Instantly told me they'd refund me fully, including seat selection, baggage, etc, and that the funds would be in my account in 7 days.

No issue that it was a saver fare, or that the proposed flights were only slightly different in time. Query was over in 2 minutes maximum, and I got a copy emailed to me.

Really happy with how it went - maybe I got lucky!
- [Deactivated] on 31/03/2020 - 15:23
  
  I had a similar result this morning. Full refund for flights that have been cancelled (as it should be). So much better than their response last week. Looks like Jetstar are now softening their refund policy.
  
  Not sure what this means where people have already accepted credit vouchers for flights that Jetstar cancelled. Might be worth trying to exchange for a cash refund.
klrrider1 on 31/03/2020 - 19:13

Today, I received an e-mail from Jetstar:-

"Planning your next trip probably seems a while off right now, so we wanted to give you some extra time by extending the booking validity of the credit voucher you requested for booking.

You will now have 12 months to redeem your voucher on any available booking. We usually make flights available 12 months in advance, so you'll now have about 2 years to take your next trip with us.

The number on the voucher you already received, and the other terms and conditions will remain the same so we won't need to send you a new voucher. Don't be concerned that it still says 6 months - it's been updated in our system &it will work for 12 months."
- odaishisama on 31/03/2020 - 20:26
  
  Received the same email. Funny thing is Jetstar have already agree to full refund within 7 days, which has not been done yet despite being more than 7 days.
  
  I never requested the voucher despite what it says, so is it possible that Jetstar are choosing not to honor the refunds now?
  
  In my situation I have Paypal claim which is being reviewed at present including their transcript confirming the refund request has been processed. So might get to the point where Paypal have to initiate the reversal.
  
  Interesting as I didn't expect to receive any emails regarding such a credit voucher (neither requested nor agree to).
  - sssbp on 01/04/2020 - 09:25
    
    Same boat.
    
    Got approval for refund on 22/03. Yet to receive it.
    
    I'm going to wait till end of week before asking Live Chat.
TomGum on 01/04/2020 - 19:39

Got my Jetstar voucher with 12 month expiry.
Still waiting for my hotel refund.
odaishisama on 02/04/2020 - 10:27

+1

Well, looks like Jetstar are not honoring the refund as a Voucher just came through.

Chat Started: Saturday, March 21, 2020
49m 37s ) Agent: Thanks for waiting. I have checked your booking and confirmed that your flight has been cancelled. I'm really sorry and I know this must be stressful for you. I have a couple of options available for you:
1. I can issue you a credit voucher to the full value of your booking OR
2. I can issue a full refund of your booking back to your original form of payment.
How do you want to proceed?
( 50m 5s ) Me: Thanks. Number 2 please.
( 52m 8s ) Agent: Thanks. We need to delete the flight and once done, we cannot reinstate it back. Do you agree?
( 53m 0s ) Me: Yes, that's fine. If that's what's required for a full refund to the original form of payment. Thank you
( 55m 0s ) Agent: One moment.
( 56m 50s ) Agent: I have now processed the refund. Your refund will be with your bank for processing within 7 days of the date of the request.

Amazing, it can't be any clearer than that. So why now the voucher!? Was sus they sent me further email referencing the voucher stating I requested it. Nope, never.

Will leave the Paypal dispute in place and see what happens that way… has anyone else promised a refund got a voucher now too?

This was posted 4 years 1 month 5 days ago, and might be an out-dated deal.

Free Flight Cancellation on Jetstar (6 Months to Book/12 Months to Travel) & Qantas (Voucher) until December 31 2021

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