Long story short:
Friend of mine is a musician and rents in an apartment building. A month ago upstairs neighbour knocks on his door asking him to stop playing piano in the middle of the day as it disturbs them. He apologises and explains that it's his work, offering to make a set time in the day to arrange play music (e.g. 1:00-2:00pm), the neighbour says not to worry about it and walks off. He receives email from agent about the complaint, and responds that he is willing to be flexible and arrange a set time to do his music. Doesn't receive response from agent.
A few days ago he's recording music at home at around 2:00pm, the same neighbour comes banging on the door complaining.
He then receives a formal complaint from agent saying he's heard that he's breached social distancing restrictions by having visitors (neighbours called police 2 times in the past couple of months, both times police confirmed that he was keeping to the restrictions) and that he's being too loud with his piano playing, and he will terminate the lease if this doesn't stop.
Spoke to fair trading who suggested they work it out between themselves before escalating it.
TLDR: Neighbour complaining about piano playing during daytime (work) hours.
My questions are:
Is the agent within his right to threaten termination of the lease for playing piano during normal working hours?
Is my friend wrong for playing piano in an apartment during the day?
What can he do about the false accusation of breaching social distancing laws?
Should he look to move somewhere else, or just stuff it and continue playing piano, hoping they are not within their rights to kick him out?