So currently with Origin, to cut my story really short, was off the phone from Origin after inquiring about their Solar packages.
I 1st called Solarminer as they seem pretty decent, I found out the total package would be for 6.6KW 18 panels, $600 cash and a $1850 4 year interest free Gov loan. This is where the story gets weird.
I call Origin as I have both Gas and Power and whilst speaking to CS she asks me if I would like to speak with a panel expert, I said no not really as our last convo went bad.
She ensured it would not so I went ahead.
I wont mention the guy's name but he seemed perky, happy, then when I started asking direct qs like, how much is the total cost with Gov loan as you only offer 2 years, he started rambling abt how the rebate needed to be paid off?
No no it's a rebate that's not how rebates work.
He stated for 6.6 KW I would need a 2 year loan and a 4 year loan which was effective for 2 years as $120 per month.
What is super weird is the Solarminer is $38.50 per month with a $600 cash outlay. I just told him, look it's is clear we are not on the same page, I'm done here same as last time you cannot answer clearly my qs.
^^_________________ Done, sorry for the ramble.
So I ring back Solarminer and find out proper details of only $38.50 per month 4 years interest free, whole package after Federal rebate and also state rebate is applied, effectively costing 7+K, origin wanted 9+K.
After hearing this I decide to make a formal complaint to Origin, get on chat, she shows me link to ring lol, I call and say would like to speak to Team leader to make a complaint, she asks can I ask what it is abt, I say no.
Get team leader and I start my ramble, he is trying to cut me off but I am on a roll, then after his 3rd attempt I am like go for it, he said you've been put through the wrong department, I am going to put you to 2 other departments, 1 the solar tech to get pricing, the other for billing.
I was like no I want to make a complaint not hear more bs, so I said look had enough of this shit, I am done and now looking for a new Australian provider.
Can anyone tell me if this does indeed exist? Gas and Power with local call center?
Sorry if I seem a little perturbed but when you see local jobs go OS for call centers that don't even care about helping you, just moving you round in circles then I think it's time to move on.
Any help would be greatly appreciated.