Kogan Mobile Prepaid Voucher Code: LARGE (90 Days | 20GB Per 30 Days) - Port Over Offer - Can I use new number?

OldBugger on 21/11/2020 - 18:02
Last edited 21/11/2020 - 18:04

I purchased this deal https://www.ozbargain.com.au/node/572992 (or similar as mine was $14.90).

I thought it was for only porting over from an existing number, but when I go to the activation link, it gives me the option of Use a new number (on starter pack).

Question is, can I use the new number that came with the kogan SIM starter pack or do I have to port from an existing number to access the deal?

I don't want to proceed with the initial activation page, selecting new number, in case I stuff it up.

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Comments

  • Neoika on 21/11/2020 - 21:47

    If a new number is not eligible, after you enter voucher, it'll say "Invalid Voucher". You can try ,though.

    • OldBugger on 21/11/2020 - 21:53

      thanks I did try this but I get "invalid voucher" whether choosing a new number or porting an existing, so I don't know what to do now.

      • Neoika on 21/11/2020 - 21:57

        You must port in an existing number that has not been with Kogan for the last 31 days, in order to use the voucher.

        • OldBugger on 21/11/2020 - 22:00

          I'm porting an Aldi number that has been with me for more than that. I've never been with Kogan before

          • Neoika on 21/11/2020 - 22:04

            @OldBugger: I cant help more. It is the voucher issue then.

            • OldBugger on 21/11/2020 - 22:09

              @Neoika: No worries. Raised a ticket but who knows when they will get back to me. Thanks for your help.

              • Neoika on 21/11/2020 - 22:13

                @OldBugger: Port number info is filled on the initial activation page, which is the 1st page.

                • OldBugger on 21/11/2020 - 22:18

                  @Neoika: Yep

                  • rzg on 26/11/2020 - 17:30

                    @OldBugger: Did you get your Voucher fixed? Mine is doing the same thing and finding it impossible to get help from Kogan.

                  • OldBugger on 26/11/2020 - 17:31

                    @rzg: I had to call them in the end. The email contact system was hopeless

                    • rzg on 26/11/2020 - 17:33

                      @OldBugger: They told me the voucher is invalid and they have to refund me, if I want to sign up I’d need to reorder ☹️

                      • OldBugger on 26/11/2020 - 17:34

                        @rzg: That's madness. They sold you an invalid voucher they should replace with a valid one

                        • rzg on 26/11/2020 - 17:37

                          @OldBugger: Exactly what I thought, apparently their system doesn’t allow them to do that lol! Glad to hear yours got sorted :)

                          • OldBugger on 26/11/2020 - 17:39

                            @rzg: So did you have to order a SIM card?

                            • rzg on 26/11/2020 - 17:46

                              @OldBugger: Yes have to reorder from their website as a new sign up again and if the offer I got isn’t available too bad to sad.. not sure if I should sign back up or wait until tomorrow to see what carriers are offering for Black Friday

                              • OldBugger on 26/11/2020 - 17:50

                                @rzg: I guess the SIM card number matches the voucher number?

                                I'd ring up and try again. Their fault not yours

                                • rzg on 26/11/2020 - 17:57

                                  @OldBugger: Different voucher number starts with 1603.. (10 digits long). I’ll try and ring them again now hopefully I get someone helpful!

                                • rzg on 26/11/2020 - 18:07

                                  @OldBugger: Just spoke with them again, was advised there is nothing they can do I bought it from Kogan.com and they are Kogan Mobile that it’s not their problem. Yikes pretty bad service bit of a shame.

                                  • OldBugger on 26/11/2020 - 19:47

                                    @rzg: Yes of course. Totally separate companies. 🤦 I got given the same response after emailing. So I called.

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