VW POLO - Removed

removed - resolved - I need at least ten words to submit the new edit


  • Be interesting to know "know how it is her fault" - did they specifically say she had to buy non VW paint protection in order to prevent corrosion of the paint? Get them to put that in writing as it would be hilarious.

    Probably better off going to another dealership and taking it up with them as a straight warranty issue.

    Or straight to VW Australia.

    • We need the full story and some pictures as well. If the car wasn't regularly washed and contaminants (e.g bird poop, road grime moisture build up) had set in, as well as being exposed to the elements 24/7, does OP have a leg to stand on? The real question is whether it is a factory fault with the paint, or due to negligence when it comes to maintenance. Sure the argument can be made that paint should last a fair while, but if it hasn't been taken care of how could you expect it to.

  • Does it have a sunroof or cross bars?

  • Forgot to tick the clear coat option box with the initial order.


  • +5

    A whole lot of stuff is corrosive. Did she leave birdshit on the car unwashed?

    • +3

      This is my thought also. Even worse than birdshit, Bat shit especially is insanely bad for car paint.

      Corrosion isn't the sort of thing that can easily happen through bad manufacturing processes. Most cars are galvanized these days so corrosion in any form without a 3rd party chemical (such as acidic animal turds) is super rare.

      If you have concerns, take it to a professional detailer (not a "hand car wash" kind of place, a proper pro detailer) and ask for a second opinion on what has likely caused it and be honest with them.

    • My 1997 Ford Festiva never gets washed and hasn't shown any sign of paint damage so my guess is she didn't rinse of soap or chemicals after washing and that would've damaged the top layer over time.

      Image 1
      Image 2
      Image 3

  • +3

    The last two cars I have bought, paint (and interior) protection is an extra that you pay for, it’s not free when you buy the car. You might want to check the original sales paperwork to see what was included.

    In saying that, there is also a heap of terms and conditions surrounding the protection and what is and isn’t covered.

    As others have said, bird poo, sap from trees and may other things can corrode paint if you leave them there long enough.

  • Most likely a stone chip damage causing the rust on the roof. If you can share a photo this can be easily determined. Usually, stone chip damages occur on or near leading edges of the roof, where the windscreen ends, due to the aerodynamics of a car.

    Warranties only cover manufacturing defects, damage caused by external influence is an insurance matter.

  • VW used to have a 12 year anti-corrosion warranty, which she should be covered under. People need to understand the difference between paint protection and clear coat. No paint protection on this planet will prevent rust on exposed metal, so it shouldn't even come into play here.

  • +2

    Sounds like she has left bird/bat poo on the roof, and it has eaten the paint. Nothing to do with the manufacturer, it's up to the owner to wash the car.

    This is even stated in the manual/warranty book.

    • Thanks. Once I get a photo up it might be a bit more clearer.

      If bird poo was the issue, shouldn't there be corrosion on other parts of the roof / car as well?

      • Only if it has sat on other places as well for the same length of time.

      • There was a spot in my old work car park where it was found grey water would leak slightly from an overhead pipe. as it was assigned parking some lady ended up with a worn patch on her boot paint…

  • Clear coat is applied at the factory not paint protection. All new cars have it, the paint would have a flat finish otherwise.
    It seems like one area may have been missed when applied or something else has happened in that area of the roof? Heavy rubbing to remove something?
    Parking a car on the weather 24/7 is hell on the finish.

  • +4

    Those images are exceptionally low resolution. Cant see squat.

  • -3

    brand new from VW Dealership… approximately 2 years ago.
    After Dieselgate…

    Pretty sure this vehicle wasn’t part of the “diesel gate” scandal.

    I'm really disappointed by this company.

    Welcome to the ownership experience that is VW and European vehicles. VW, MB, Audi, etc etc, are all exempt from Australian Consumer Law.

    Get it a cut and polish and trade it in on a Hyundai or a Toyota.

    • Welcome to the ownership experience that is VW and European vehicles. VW, MB, Audi, etc etc, are all exempt from Australian Consumer Law.

      Say whaaat?

    • +3

      Don't be to hasty in blaming VW.

      As reported in the Betoota Advocate - Police Finally Catch Man Responsible For Stealing Clearcoat Off 1990s Magnas

      • I heard on the grapevine that his brother (Clint) was stealing it from VT commodores. Police have dubbed him Clear Coat Clint.

      • Wow, that's hilarious! :) :)

  • Looking at the photos that car looks way more weathered than “about 2 years old”.

    • -2

      It's just the fact that it doesn't get washed too often and even if it does, an overnight rain makes it all nice and dusty in the morning.

      • +2

        "doesn't get washed too often" /thread

        • I myself have been driving a 1997 Ford Festiva for over two years now, I don't garage it, haven't washed it once and nothing has happened to the paint.
          Just because it doesn't get washed too often shouldn't mean the paint on a 2018 model vehicle should start deteriorating.

          • @drunkbeetle: weird flex but okay

            • @perhaps: :D

              Just pointing out that a much older car hasn't been suffering from corrosion under the same weather conditions.

              I'm guessing with the VW after washing it, maybe she didn't rinse off some of the chemicals / soap properly and may have stayed behind and dried on it. Which would've over time damaged the top layer of the paint.