I have posted almost same kind of story last year and here I am still in the same situation. Working as Customer service agent for more than 3 yrs in a health related company. Tired and sick of the KPI's and too much work load against $55K. I don't see any growth either. Have a useless MBA degree with me which is not being utilised anywhere. Not sure what to do. Cant risk myself to leave the job until i get some other job for my family. The only good thing atm is Work from Home which saves time and money but the work load and the stress is damaging.
PS: I ve been exceeding the KPI's for all the 3 yrs so its not about me underperforming its just that now its getting over the head to take it further.
Got some savings as well. don't want to go into mortgage with this job.
Throw me some ideas/suggestions great ppl