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$400 Trade-in and Stackable $200 & $50 Discount on Galaxy S21 Series (Galaxy S21 128GB $449, RRP $999) @ Samsung Store

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$400 Trade-in and Stackable $200 & $50 Discount on Galaxy S21 Series (Galaxy S21 128GB $449, RRP $999) @ Samsung Store
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MiCCAS on 25/04/2021 - 21:15 samsung.com (14845 clicks)
Last edited 15/05/2021 - 21:05 by 3 other users

Looks like Samsung have increased their trade-in bonus on the Galaxy S21 to $400 (it has varied between $200 and $500 in the past two months). The $200 discount code also now appears to be stackable again, and you can also stack the $50 newsletter sign up voucher.

Ask a live chat agent (https://chatbot.samsungcs-au.com/) for a $200 discount voucher.

Eg, trading in a Galaxy S20 512GB: https://files.ozbargain.com.au/upload/519/88614/samsung.png

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closed Comments

      • LuffyTuffyFluffy on 27/04/2021 - 12:57
        +1

        No luck, gave up and traded in my old iphone 6 instead.

  • vinnycol on 26/04/2021 - 07:55
    -3

    Why does everyone replace their fone every 6 months? Does the S10+ not make phone calls, browse the internet and take great photos? Don't get it….

  • Romancekiller on 26/04/2021 - 08:20
    +1

    Anyone having any recent luck with the $200 off?

    • myoda on 26/04/2021 - 08:29

      Not been able to apply mine, got it this morning from chat however it says invalid.

      • myoda on 26/04/2021 - 08:33
        +2

        Unless someone else can get it working, it seems like the $200 off from chat doesn't stack any more.

        So my price went from $575 to $775. I guess they closed this loophole in the website.

        • MoNoXiDE on 26/04/2021 - 08:40
          +2

          Probably due to a lot of people not following the unspoken rules of Ozbargain and saying 'Hi, can I have a $200 voucher? Is this stackable still? All my friends have been using it.'

          • in-place on 26/04/2021 - 09:06
            +1

            @MoNoXiDE: This, they will not even hand them out anymore as they have been smashed with people asking for them

  • Jugganautx on 26/04/2021 - 08:42

    I cant believe people trade in their phones for pennies instead of selling themselves for double the price…

    • j00828 on 26/04/2021 - 08:49
      +3

      Because of the trade in bonus.

    • hotrod01 on 26/04/2021 - 09:10
      +2

      No way could I sell my s10 for $600.

    • jimojr on 26/04/2021 - 10:24

      Without traded in my iphone 6S, I couldn't get S21 128GB for $324.

    • tight-ass on 26/04/2021 - 11:32

      Except most people who do these trade-in offers aren't sending their phones in. Instead we simply pay the relevant fee and sell our phone privately….win win!

  • Zacsik on 26/04/2021 - 08:54

    Do you have to send them your phone first? Or will they send you a phone out before you send yours to them?

    • MiCCAS on 26/04/2021 - 09:58

      You send after your new phone arrives :)

      • Zacsik on 26/04/2021 - 10:52

        Thank you :)

  • halvey on 26/04/2021 - 09:05

    Hmm was just on with chat and got told there is no $200 voucher - started off with "I understand there's a promo $200 voucher available via chat?". Response was "Thanks for bringing this to our attention. I believe the info that you heard is not accurate since it was given to the person because the phone of his/her no longer had an option to be fixed that's why our Service Team gave a voucher to use to purchase a new phone." So YMMV :-(

  • lbtx on 26/04/2021 - 09:07

    I got the $200 voucher from chat, no problem there. Now I’m just waiting for my 50 signup email and I’ll pull the trigger. Hopefully all vouchers stack!

    • LuffyTuffyFluffy on 26/04/2021 - 09:08

      How long did it take you to connect to a agent?

      • halvey on 26/04/2021 - 09:10

        Less than 2 minutes…

      • lbtx on 26/04/2021 - 09:43
        +1

        yes was very quick
        it seems the vouchers do stack!

  • neonlight on 26/04/2021 - 09:09

    Can I trade in S6? And expect to get the bonus? How much will I get discount

    • hotrod01 on 26/04/2021 - 09:41

      Depends on s6 variant. The edge 128gb version has a trade in of $10.00 in working good condition. So it will be the cost of the new phone (s21 $1249) minus $10 for trade in phone - $400 trade bonus, - $200 voucher - $50 email sign up voucher. Should cost $589. This assumes you get all the required vouchers and they work online and you trade in a phone that they accept.

    • Sparky on 26/04/2021 - 09:54

      I doubt it.. My S8 came with a trade-in value of $55!

      • cwongtech on 26/04/2021 - 10:03

        Save your s8 for 7/11 choppering for cheapfuel

        • Sparky on 26/04/2021 - 11:12

          Tell us more..

          • cwongtech on 26/04/2021 - 11:33

            @Sparky: Go into the ozbargain automotive forums..

            Youtube will show you da wae

  • barratttc on 26/04/2021 - 09:29
    +4

    Pity the s21 doesn't have an sd card slot!!!!!

    • orly on 26/04/2021 - 10:56
      +1

      256GB is a big chunk to get through tho

    • DaTa on 26/04/2021 - 11:40
      +2

      Biggest let down sure the phone is nice but a small improvement from last year but the loss of SD card I feel is a step backwards

  • dwight schnoot on 26/04/2021 - 09:48
    +1

    Thank you Miccas, you are a great man and I now have a new phone

  • texanlostinoz on 26/04/2021 - 09:48
    +2

    I would STRONGLY discourage buying from Samsung's eCommerce store. And don't get the custom colours that take 4-5 weeks. After waiting 4 weeks for my Phantom Navy S21 Ultra there was a faulty screen right out of the box. The Samsung Store at Doncaster verified the fault for me but couldn't help me with a replacement at all because they said "the eCommerce team is a different group". So don't expect to be able to take your Samsung phone purchased from Samsung's Website to the Samsung Store for assistance.

    It's been 1.5 weeks since that happened and they still haven't picked up my faulty phone and on top of that I'll need to wait another 4-5 weeks for a replacement. I asked if I could just get a Phantom Black instead so I wouldn't have to wait and they told me no. There are more details involved including multiple phone calls to customer service, but honestly it's one of the most frustrating customer experiences I've ever had.

    Buyer beware.

    • xrailgun on 26/04/2021 - 12:54

      wonder if this 'split' into a different group is new?

      my s7 and s9 were both straight from samsung, had no problems at all repairing/replacing in QLD.

  • Carpo on 26/04/2021 - 09:52

    I spoke to the live chat and they said they said they don't know of a $200 voucher, i selected product and promotions in the chat window.

    Are people picking different options or did i just get a dodgy chat agent?

    • jimojr on 26/04/2021 - 10:38
      +1

      Get a $200 promotion code from here, your one can only get a $50 code.

      • Carpo on 26/04/2021 - 10:42

        Ah right thanks mate i'll give it a go :)

  • Hagla on 26/04/2021 - 10:03
    +3

    Anyone else getting the error "Sorry, due to an error, trade-in service is unavailable at the moment" when they enter their Trade-ID?

    • bansharkfin on 26/04/2021 - 10:04

      Yep

      • Dtezy on 26/04/2021 - 10:21
        +1

        you need go through and put credit card down for non delivery etc.

        • Hagla on 26/04/2021 - 10:40

          Awesome, thanks for that. I was concerned I would miss the $400 bonus if I continued with credit card details in the trade up app.

        • bansharkfin on 26/04/2021 - 11:39

          Yep did that

    • srh on 26/04/2021 - 10:37

      yup me

    • MiCCAS on 26/04/2021 - 10:47
      +1

      When you get that error, it's because the system doesn't have your credit card linked - you may need to click 'online' and provide your credit card details in the TradeUp app, otherwise you'll need to uninstall/reinstall the app and generate a new code.

  • srh on 26/04/2021 - 10:04

    Currently trade in is giving error: Sorry, due to an error, trade-in service is unavailable at the moment

    • MiCCAS on 26/04/2021 - 10:54
      +1

      When you get that error, it's because the system doesn't have your credit card linked - you may need to click 'online' and provide your credit card details in the TradeUp app, otherwise you'll need to uninstall/reinstall the app and generate a new code.

      • srh on 26/04/2021 - 12:23

        Awesome it worked

  • Twuckie on 26/04/2021 - 10:05

    I have just got off live chat and he said there is no $200 discount voucher available, I too picked promotions tab before chat

    • hotrod01 on 26/04/2021 - 10:08

      Rinse and repeat with new live chat. Tell them it's to purchase the s21 online. $200 voucher.

    • scottysunday on 26/04/2021 - 10:12

      Try and get the "Voucher or discount-related inquiries" section. I typed into the text bar until the AI Chatbot found the correct one.

    • MiCCAS on 26/04/2021 - 10:54

      Literally just jumped on to https://chatbot.samsungcs-au.com/ and asked for a code - got one straight away! I think you had a dodgy person :)

  • Joe2015 on 26/04/2021 - 10:14

    got this message:Thanks for bringing this to our attention. I believe the info that you heard is not accurate since it was given to the person because the phone of his/her was no longer have the option to be fixed that's why our Service Team gave a voucher to use to purchase a new phone. no luck

  • lbtx on 26/04/2021 - 10:15
    +1

    I just ordered a new S21. I traded in an old pixel 2 XL for $20 to get the $400 bonus, and that stacked with the $200 voucher from live chat.
    I tried to get the $50 newsletter bonus but the email didn't come in time.
    however i did use a $30 afterpay referral credit!

    So after all that it cost me $599 for a brand new S21 5G.

    • cwongtech on 26/04/2021 - 11:36

      I traded in an old pixel 2 XL for $20

      That phone is worth far more than $20 for its ability to be used for a 7/11 chopper..

      • R3XNebular on 26/04/2021 - 11:48
        +2

        Not just a 7/11 chopper but a unlimited Google photos upload mule using syncthing.

  • nubzy on 26/04/2021 - 10:21

    Now that I look into it, the S21 actually seems like a step backwards from my S9+ in many ways. Prices keep going up but build quality and features reduce. I dont really see any reason to upgrade at all.

    • oohsam on 26/04/2021 - 10:38
      +3

      Really ? I thought the s21 is much better than the s9.

      • xrailgun on 26/04/2021 - 12:56
        +1

        specs got updated, but s21 missing microSD, headphone jack, and 1440p screen vs the s9.

    • Dealzallday on 26/04/2021 - 13:51

      I'm in the same boat, currently deciding between upgrading this s9+ to either a s21fe or s21 ultra. Looked at the s21 and the plus displays and it's a noticeable downgrade, which is a deal breaker for me.

  • rockuman_ex on 26/04/2021 - 10:23

    the $200 and the $400 trade up discount can't be combined.

    Just chatted with the chat agent :(

  • punjabiz on 26/04/2021 - 10:25

    I just did it then and got a voucher for $200 through chat.

    • nellybelly on 26/04/2021 - 10:26

      hi could you let us know what you said to get the voucher? thanks!

      • Dtezy on 26/04/2021 - 10:32

        i said i want a $200 voucher to buy s21 - ok no problems

        • DaTa on 26/04/2021 - 10:59

          I keep getting told no dam it

          • nellybelly on 26/04/2021 - 11:01

            @DaTa: same..

            • punjabiz on 26/04/2021 - 20:43

              @nellybelly: "Hi, I was advised to contact the live chat team to obtain a $200 voucher that can be used to purchase a S21 mobile phone. Please assist." And I literally got asked which phone is it for, I specifically said S21 base and was given the voucher in chat. Hope it helps.

  • jrance on 26/04/2021 - 10:35
    +1

    Has anybody been able to use the trade-up tool in the last hour or so?

    • oohsam on 26/04/2021 - 10:37

      Yep, I just did. Got an s21.

      • jrance on 26/04/2021 - 11:09

        Was there any partixular method you used? I've tried multiple devices and alwats says unavailable

        • oohsam on 26/04/2021 - 11:28

          what do you mean multiple devices, whats not happening for you.
          I just downloaded the app to test my phone, it passed and gave me 200 dollar trade in. Then I went to the Samsung store, picked an s21 128gb applied my code and I got 200, plus the bonus 400. Then I spoke to an agent and he gave me a 200 dollar voucher and I applied that.

          • jrance on 26/04/2021 - 11:35

            @oohsam: When I apply the code on my PC/phone/laptop it always says there is an internal error and trade up currently unavailable

            • CanvasArt on 26/04/2021 - 13:15

              @jrance: You need to add your credit card in samsung app, which tested your mobile, else you can't add your code anywhere.

  • Twuckie on 26/04/2021 - 10:47

    I got my $200 code, now stuck getting trade in code. passed the test but says device still locked? and no code given?

  • zylyz on 26/04/2021 - 10:50
    +1

    So ordered S21 for $554😁

  • mfcdr599 on 26/04/2021 - 10:56
    +1

    PM me for an unused $200 voucher

    • mfcdr599 on 26/04/2021 - 11:01

      No longer available

      • nfusion on 26/04/2021 - 11:48

        Thank-you

  • B-Man02 on 26/04/2021 - 10:58

    How to get the $200 coupon? I cant seem to connect to a real person? Says try again later

  • Twuckie on 26/04/2021 - 11:09

    passed all trade in tests how do you get trade in id code?screen doesn't move on from test completed

    • oohsam on 26/04/2021 - 11:29

      You have to go keep going to the checkout and put your credit card details in. It doesn't charge you. Then it spits out a code you can use online in the store.

  • Food on 26/04/2021 - 11:18

    How long is the newsletter $50 code taking to come through?

    • hotrod01 on 26/04/2021 - 11:24
      +1

      Took 24hrs for one email, another email took 2 days.

  • Twuckie on 26/04/2021 - 11:20

    I think its not showing me bottom of screen where there is supposed to be a next button

    • mcha16 on 26/04/2021 - 14:29

      U have to go to settings /display/Font size to decrease the size of font

  • rahoolz on 26/04/2021 - 11:22

    No more voucher ? Spoke to agent and advised there is no voucher?

    • oohsam on 26/04/2021 - 11:28

      Try again with another agent.

  • DaTa on 26/04/2021 - 11:27

    Anyone having any luck with the other phones the plus and ultra?

  • Serapis on 26/04/2021 - 11:37

    This worked! Thank you OP

  • cobrakai07 on 26/04/2021 - 11:38

    Hmm interesting

    11:29AM
    Domingo
    I just want to let you know that the voucher code is only valid for 7 days.
    11:29AM
    Domingo
    By the way, the $200 voucher discount code is not stackable nor cannot be combined/used with the Trade-up deal nor any other codes/promotions.
    Domingo
    Yes, it is just that effective March 30, 2021, that is no longer available.
    11:31AM
    Domingo
    Apologies for being a bearer of bad news.
    11:31AM
    Domingo
    They are two different promotions. So you can only take advantage of one promotion, either use the $200 voucher code or the Trade-up deal promotions.
    11:31AM
    Domingo
    In regards to the $50, you may try contacting the E-Commerce team.
    11:31AM
    Domingo
    No worries, you can just get in touch with our E-Commerce (Online team), you may dial 1300 362 603 select Option 9 then Option 4, or email them through [email protected]
    11:32AM
    Domingo
    Please note that for phone support, they are open from 8:000 AM to 8:00 PM AEST, Monday to Friday.
    Domingo
    Thank you for contacting Samsung Customer Care Australia. If you need additional information, you may visit our website at https://www.samsung.com/au/. Have a splendid week and stay safe and healthy! Cheers!

    • MiCCAS on 26/04/2021 - 11:46
      +5

      Thanks mate! I was also told it wasn't stackable, but was able to get the $200, $50 and tradeup discounts all applied!

  • B-Man02 on 26/04/2021 - 11:41

    My $200 voucher doesnt work… says invalid?

    Anyone know if you have to post phone back straight away or wait until you get yours?

    • MiCCAS on 26/04/2021 - 11:46

      You wait until yours arrives :)

      • pinkybrain on 26/04/2021 - 11:49

        Do you know how why entering the Trade In ID is giving an error on the website?
        "Sorry, due to an error, trade-in service is unavailable at the moment"

        https://i.imgur.com/gKhFWXd.png

        do you do it via the trade up app then add your credit card etc and buy phone through the trade up app?

      • tight-ass on 26/04/2021 - 11:58
        +1

        Or you simply don't return it, pay the relevant fee and sell privately for more than what they offered you.

        • pinkybrain on 26/04/2021 - 12:00

          would they banned you from doing the trade up in the future?

          True…what they offer is much less than what we can get privately
          but they are offering a $400 bonus etc

  • abulman on 26/04/2021 - 11:44

    Thanks OP - just ordered myself a new phone!

    Of note - if you want a $200 code - go through to the 'generic Samsung online chat' - rather than the one on the mobile / galaxy page

    • pinkybrain on 26/04/2021 - 12:03

      do you enter the trade in ID on the website or bought from from trade up app
      and gave your Credit Card in the trade up app?

      i am getting error on website when entering the trade id

      https://i.imgur.com/gKhFWXd.png

      • abulman on 26/04/2021 - 19:17

        Yeah i had that issue - when you use the app - you need to go through as if you were buying it from the online store and enter in your credit card details. Then your code will work. Took me a bit of frustration to figure that one out!

        • pinkybrain on 26/04/2021 - 19:22

          yeah thanks

          others also mention this later on in the thread..

          OP should have put that in the original post..

          BTW which model you bought and how much paid with how much discount on what phone?

          Also where are you going to buy the charger?
          Samsung 25W super fast charger is sold out.

          • abulman on 27/04/2021 - 09:57

            @pinkybrain: I am trading in a S10 128GB and ended up getting a s21 for $444 - pretty happy with that. It comes with a free USB C cable and free shipping.

            Not sure about the charger yet - am currently using a USB C laptop charger that suits my work laptop - seems to charge my S10 pretty quickly. Will deal with the 25W fast charger later. Let me know if you have any tips! Cheers

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