Network not updated after porting

I ported my mobile from belong to boost. it's still showing belong in the status bar and settings - about. I have an iphone 8 plus.

is there any way to reset this? I assume this is because they both use the Telstra network.

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Comments

  •  

    You don’t tell us if you have turned phone off and restarted

    If not try that

    •  

      yeah done that, tried resetting the network settings too (general - reset - reset network settings)

      •  

        So can you make calls and receive them? With the sim you have inserted (boost)

        Have you then checked your boost account to see if these calls are registered on the boost account.

        You may need to check your apn. These might not update given both are Telstra

        Read this for more info

        https://support.apple.com/en-au/HT201699

        •  

          it's registering the data in the boost app. i took out my boost sim and put in a genuine telstra sim and it changed from belong to telstra #staysafe instantly. i put my boost sim back in and it … stayed as telstra #staysafe.

          • +1 vote

            @chickenface: So it’s only a display issue, probably will update itself. My boost shows Telstra wifi call

  •  

    Have you double checked you have the correct sim card in?

    If not then you really must belong. Feel blessed.

    •  

      yes

      •  

        Did you throw away the belong SIM?

  • +1 vote

    Do you belong with boost?

  •  

    Have you done a carrier update on the iPhone?

    https://support.apple.com/en-au/HT201270

    •  

      there isn't one there to install