I have receive an email stating that my Swyftx account has now been closed as a security measure because I was unable to complete one of the KYC verification processes. So, I asked for the resolution of this matter and they are saying that they can not be of further assistance with this one. I tried live chat of their website to solve the issue but I am keep getting this same answer: This account has been closed for compliance reasons. If you have an AUD deposit that is held you can request a refund via your bank. This correspondence is final regarding this matter.
I have sent an email and they said that the issue at hand here is that there have been three different KYC 1 submissions made from your account - each submission contained a different individual and their respective ID. This composes a large compliance risk to us, given we are governed by AUSTRAC and thus, we have had to close the account for that reason. I apologise for the inconvenience however, I am not able to assist you further with this matter.
I have tried to submit my Australian License each time and it rejected my verification three times. To me it looks like the Glitch in the software or something.
Now Swyftx is neglecting me and not even helping to me to request a call to solve this. I have $550 in my account and $250 invested in crypto. and they are saying that I will have to request a refund via your bank.
This is the most ridiculous thing I ever come across
So what can I do?
Thank you for your help in advance.