I bought an item from Aliexpress about 3 month ago.
Basically it was never delivered, it was left at one of the Australian post depot for 3 month and then it automatically gets returned back to UCL – on my side, there was no card, no notification, no email… My item was then automatically returned to "UCL"
Australian Post doesn't help, even if its their stuff ups, they put in the logistic notes and change the logistic data that it looks like its my fault. They worded it as if I never picked it up, instead of it being left at the depot.
Aliexpress is not helping, as they claim that if the logistic data is worded in a way that seems like it's even 1% buyer's fault then they won't help.
Anyway is it possible to get UCL to redeliver? or its gone forever?
I've complained to Australia Post, they just said there is nothing they can do, you have to talk to the seller to resend the item.
Is there any government body that looks after this? (not just about getting the money back, but for the lack of integrity on Australia Post's part. and get the story out)