About a month ago my partner (works night shifts) was awoken by our regular Australia post parcel courier (not the one who delivers mail). He waited for about 10 seconds and started to walk back to his car and threw a card on the ground. She came outside and apologised as she was sleeping and got the package. He basically accosted her and told her it's not his fault and she should have chosen safe drop — even though the parcel said signature always required. He was very verbally aggressive.
This was all captured on video and we reported it, and Auspost said they "addressed it" but didn't ask for the video or respond with anything other than a form email . Since then every single time he rings the doorbell we think he is cursing at us but cant tell. Like I would understand if he does it once, but literally every time he just yells it out when ringing her doorbell.
I was hoping that someone who speaks Arabic could help us out and maybe someone who also works for Auspost lol. It seems like he is also listening to the news or whatever, but literally whenever he rings the doorbell he says what I'm pretty sure are not very nice words (eg calling her a wh*re or b-tch). I don't think he is talking to anyone else (which might be an excuse but you still don't curse if you're working), but it also sounds like he's listening to the radio so at first i thought he was getting excited over sports or something.
In addition to this, he basically chucks the cards on our front porch and they blow away (35 seconds in) so we don't always know if we have a parcel. You can see in the first part of the video where he just throws the card on the porch, when the mailbox is right by the gate. And literally always walks on my grass lol, but really that's the least of the problems.
It's got to the point where she's told me she doesn't feel safe opening the door. We are worried about retaliation for reporting this. Luckily our cameras record to the cloud, in 4K and always have a LTE backup lol.
Anyways those of you who speak Arabic please have a watch and let me know what you think……..
I have redacted his face for privacy which was harder than it seems.
This is a youtube compilation over several days:
AusPost has reached out and been very understanding and they were also horrified and aghast. They apologised and I have been informed the driver has been suspended this morning, then they let me know just a short while ago that he has been terminated as of this afternoon.
They couldn't have been more apologetic and I appreciate their help. They didn't even ask me about removing the video, but I think it's the right thing to do so I have made it private as the matter has been resolved.