Auspost Courier Cursing at My Partner (in Arabic) with Every Delivery?

meowsers on 25/11/2021 - 22:57
Last edited 27/11/2021 - 21:12 by 1 other user

About a month ago my partner (works night shifts) was awoken by our regular Australia post parcel courier (not the one who delivers mail). He waited for about 10 seconds and started to walk back to his car and threw a card on the ground. She came outside and apologised as she was sleeping and got the package. He basically accosted her and told her it's not his fault and she should have chosen safe drop — even though the parcel said signature always required. He was very verbally aggressive.

This was all captured on video and we reported it, and Auspost said they "addressed it" but didn't ask for the video or respond with anything other than a form email . Since then every single time he rings the doorbell we think he is cursing at us but cant tell. Like I would understand if he does it once, but literally every time he just yells it out when ringing her doorbell.

I was hoping that someone who speaks Arabic could help us out and maybe someone who also works for Auspost lol. It seems like he is also listening to the news or whatever, but literally whenever he rings the doorbell he says what I'm pretty sure are not very nice words (eg calling her a wh*re or b-tch). I don't think he is talking to anyone else (which might be an excuse but you still don't curse if you're working), but it also sounds like he's listening to the radio so at first i thought he was getting excited over sports or something.

In addition to this, he basically chucks the cards on our front porch and they blow away (35 seconds in) so we don't always know if we have a parcel. You can see in the first part of the video where he just throws the card on the porch, when the mailbox is right by the gate. And literally always walks on my grass lol, but really that's the least of the problems.

It's got to the point where she's told me she doesn't feel safe opening the door. We are worried about retaliation for reporting this. Luckily our cameras record to the cloud, in 4K and always have a LTE backup lol.

Anyways those of you who speak Arabic please have a watch and let me know what you think……..

I have redacted his face for privacy which was harder than it seems.

This is a youtube compilation over several days:

UPDATE:

AusPost has reached out and been very understanding and they were also horrified and aghast. They apologised and I have been informed the driver has been suspended this morning, then they let me know just a short while ago that he has been terminated as of this afternoon.

They couldn't have been more apologetic and I appreciate their help. They didn't even ask me about removing the video, but I think it's the right thing to do so I have made it private as the matter has been resolved.

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Comments

  • andredms on 25/11/2021 - 22:59
    +18

    You're right - sharmoota pretty much means "slut" in Arabic

    • meowsers on 25/11/2021 - 23:04

      Yeah I googled it but I wasn't sure so I've been asking the community hah.

      • Hybroid on 25/11/2021 - 23:10
        +10

        From my limited years living in Middle East, this is a general swear word used mostly by Egyptians (I think?). It's not targeted but can mean anything from bitch to "for flicks sake" as a general curse word.

        Your partner shouldn't take it personally but it's still unacceptable behaviour and absolutely something you should complain to AusPost about.

        Unprofessional behaviour throughout, especially the card toss. Disgusting.

    • superuser on 27/11/2021 - 14:41

      My friend teaches me "salad mutard"

  • Muzeeb on 25/11/2021 - 23:02
    +54

    My Arabic is a bit scratchy but he mutters something about your mother being an astronaut and your toilet is very sexy.

    • meowsers on 25/11/2021 - 23:03
      +5

      I wish I had a Toto. Maybe at the new house we will get one.

  • raptormesh on 25/11/2021 - 23:04
    +1

    Maybe share that video with auspost.

    • meowsers on 25/11/2021 - 23:08

      We've emailed and called and just get a call centre rep. The local post office is looking into it but tbh who really knows where the authority lies here since they might be contractors?

      With the first problem we got a canned response about covid and that they would look in to it and the "incident" was closed.

      • Twix on 25/11/2021 - 23:18

        Possibly a contractor. Is the van red or white?

        Sweet G4 pros 👍

        • meowsers on 26/11/2021 - 00:01
          +5

          Thanks they were worth every penny. The original 4K footage is just amazing. It's overkill, with an NVR pro 24TB and a RTSP stream to cloud storage. Thank god for NBN FTTP.

          White van.

          • Twix on 26/11/2021 - 00:05
            +5

            @meowsers: Great setup. White vans are used by AP contractors most times. Have you sent PMs to AP social media?

            • capslock janitor on 27/11/2021 - 12:09
              +1

              @Twix: i'm more impressed with the cam lol

              • meowsers on 27/11/2021 - 14:30
                +1

                @capslock janitor: If you really want to see the quality I've uploaded just a view from today in full resolution also demonstrating the zoom feature. The cameras are often used in banks and high security areas:

                https://www.youtube.com/watch?v=a25tNBKwat0

                Click on the little gear icon in the bottom of the youtube player and select 4k quality (2160p). Then you'll see the true capabilities. You can see how terrible my grass and footpath is.
                But in reality you can read labels on packages etc. You can even see the ants.

                They are around $750 each and you need the proper back end NVR/ Unifi system. I wont go into detail with how many cameras I have at our properties but we have incorporated Unifi, and hybrid thermal cameras into the overall strategy. This happened when someone stole our robotic lawnmower last year.

                • mhz on 27/11/2021 - 16:38

                  @meowsers: How do these compare with say HIK Vision cameras?

                  • meowsers on 27/11/2021 - 17:04

                    @mhz: From my perspect HIK vision is good quality but I find all the NVRs software lacking. The hardware on the G4 pros is solid though and I think the build quality is a bit better. Some people had issues with condensation but that settles once the camera is unboxed and used for the first time.

                    In addition I have security concerns surrounding the origin of the product. While anything can be hacked I prefer to stick with networking and camera suppliers like Unifi, Cisco, Avigilon Pelco that have been vetted.

                    For the home user it wont much matter, but if you connect anything to the internet be prepared for its eventual/possible compromise as we saw with the recent Eufy "glitch" where people could see other peoples' cameras.

                    • mhz on 27/11/2021 - 17:09

                      @meowsers: Yep, I have Eufy cameras at the moment cos I'm in a rental but have previously used HIK. I personally saw the glitch happen in front of me on my phone. I was looking into someone else's carport from another country. Eufy's are severely limited and the AI is very hit and miss.

                      Which NVR do you use on the backend?

                      • meowsers on 27/11/2021 - 17:19
                        +2

                        @mhz: The issue with Eufy and Arlo is that they rely on AI to detect motion and arent always recording if they are the wifi ones.

                        If you are just looking for a good wired home security system some of the Swann ones at Costco arent complete garbage but if you want prosumer hikvision or dahua are okay.

                        Because I'm using Ubiquiti products I use an NVR pro which has raid redundancy. This connects to a Dream machine pro and the cameras also have an RTSP stream to a Synology NAS. The synology NAS also handles the non ubiquiti thermal camera. The synology NAS uses cloud sync to an AWS S3.

                        The Dream machine pro uses a FTTP gigabit WAN1 with a redundant failover to a 5G/LTE router on WAN 2 from a separate provider. Looking at upgrading to Starlink for that WAN2 redundancy to replace the 5G. I do a lot of work from home so always on connectivity is essential.

                        I'll leave others to judge whether this is overkill for a house, and no I'm not a drug dealer lol. I just like technology.

                • Zachary on 28/11/2021 - 00:15

                  @meowsers: dayum, i want these cameras at my place too! how much for full setup?

              • Twix on 27/11/2021 - 21:03
                +1

                @capslock janitor: You should see the priceless faces some make when motion is detected and the blue LED circle starts spinning around as they keep moving.

          • danyool on 27/11/2021 - 13:35

            @meowsers: Did you install the security cameras yourself? How many cameras? (i didn't see your video before you took it down) Brother-in-law is thinking of putting something in at his place.

            • meowsers on 27/11/2021 - 14:31

              @danyool: see above. Yes DIY.

              It depends on your budget. I'm happy to discuss more. I'm not a pro or anything just have done a lot of research.

              • danyool on 27/11/2021 - 23:34

                @meowsers: Wow. That is great quality!

                Does your one constantly save all recording, or just when it detects movements? How much HDD space is it using, and how are you managing that, eg keep for a month or anything?

                Also, how's night quality? Can they pick number plates?

                • meowsers on 27/11/2021 - 23:56

                  @danyool: It’s always recording.

                  It rolls over (about a month) on the NVR pro so depending on how much storage you have is the retention time.

                  However I have a NAS as a backup (and file server) which copies to the cloud as well.

                  Yes they can pickup number plates but not an application for me. If you want number plates there are cameras that will do ANPR.

                  Night quality is outstanding even without the optional IR booster due to the 1/2” CCD chip.

      • Clear on 25/11/2021 - 23:22
        +19

        Companies only care when it goes on social media and other people start to see it.

        • WT on 26/11/2021 - 13:09
          +1

          yep make it public on YT

    • mhz on 26/11/2021 - 09:37
      +5

      Share it with A Current Affair and watch them scramble to fix the situation. If that were my partner copping that I would be confronting the courier myself!

      • DoctorCalculon on 26/11/2021 - 19:25
        +3

        They will hide out in OP's living room, and secretly tape the whole interaction from the abusive postie. "You are on TV, shalamoota!"

    • meowsers on 25/11/2021 - 23:05
      +11

      Probably. Hence the cameras.

  • SF3 on 25/11/2021 - 23:05
    +9

    Sounds like the parcel guy got your written feedback to Austpost. (Re: what others have translated what was said).

    Sounds like their code of conduct isn’t working…

    Report to A Current Affair might be more effective.

  • j1nk0r on 25/11/2021 - 23:05

    Yeah, he’s saying sharmuta

  • randomusername2017 on 25/11/2021 - 23:08

    Maybe at the new house we will get one

    problem solved…

    • meowsers on 25/11/2021 - 23:11
      +27

      I'm not sure what you do at work, but when I go to someone's house and ring the doorbell, the first words out of my mouth aren't (hey slut/whore/bitch).

        • askbargain on 25/11/2021 - 23:20
          +4

          Nah mate, you work in IT. I can see why you are like this :)

      • SF3 on 25/11/2021 - 23:21
        +30

        OP, I think you found your parcel guy.

    • dr on 27/11/2021 - 00:17
      +2

      Are you serious? This was obviously gender based harassment/shaming, I bet he would not be doing the same if the person expected to open the door was 6ft Tongan.

      If this was happening at my place, he may be claiming workplace injury after one of such visits.

  • Iwantthebestprice on 25/11/2021 - 23:17
    +32

    At one point in the video it sounds like he says “hurry up whore” - yalla yalla sharmoota..
    this is after he rings the door bell and before he disgustingly throws the card at the wall.
    Keep pushing aus post till you get him fired. Disgusting behaviour regardless if his a low paid worker or whatever. You wouldn’t like it if the guy in maccas drive thru said it when you took to long to order this guy shouldn’t be able to either..

    • Jugganautx on 26/11/2021 - 13:37
      +1

      Atleast he rings the bell. My local just yells parcel and lobs it at the door.

  • iNeed2Pee on 25/11/2021 - 23:21
    +33

    Sorry but with my knowledge of Arabic this is definitely an insult.

    Contrary to what has been said above about how it could mean other things, this is clearly targeted at her.

    I would be offended and piss on him next time.

    • serpserpserp on 26/11/2021 - 20:51
      +21

      Username checks out

  • Dack Smith on 25/11/2021 - 23:38
    +12

    Sounds like a personal gender specific grudge against your partner from the sound of things

    You should probably be worried

  • El cheepo on 25/11/2021 - 23:53
    +13

    That card flick alone should be enough to get a written warning.

    Many moons ago i worked for a similar company doing parcels. They let a lot of things slide for lazy/dodgy employees but thats unacceptable. How are you supposed to know you have a parcel if it blows away because he was being a sook?

    Send a link to your YouTube post with your auspost complaint and it will likely escalate things as they will be aware its on social media.

    • serpserpserp on 26/11/2021 - 20:52
      +2

      You worked for Couriers Please?

      • El cheepo on 27/11/2021 - 01:39

        Nope, one in cahoots with auspost.

        But they are all the same, they couldn’t give a damn about you or your packages or parcels and throw literally everything when out of public sight.

        They only care when their reputations are publicly shamed

  • Daabido on 26/11/2021 - 00:20
    +8

    You need to hire someone who speaks Arabic for the day you are expecting a delivery and for them to give him his own back, saying how disgusting it is. Guaranteed it never happens again after he shits himself.

    • lunchbox99 on 26/11/2021 - 07:24
      +14

      "you need to hire someone who speaks arabic for the day" Lol do you think real life is like a sitcom or something? 🤣

      • Daabido on 26/11/2021 - 23:20
        +1

        No, real life doesn't wrap up neatly in 22.5 minutes.

        • capslock janitor on 27/11/2021 - 12:14
          +1

          idk if the culture are afraid of grannies but get an Arab grandma open the door and let loose!

    • kiitos on 26/11/2021 - 08:20

      Great idea!

  • Aussiebro on 26/11/2021 - 04:55
    -6

    sounds more like the dudes listen to Arabic radio and commenting at that.

    • apiecost on 26/11/2021 - 06:24
      +8

      He says it 5 times in a period of a minute. Imagine how many times a day he must be calling his radio a whore in that case.

  • apiecost on 26/11/2021 - 06:21
    +7

    Mind if I tweet it?

    • meowsers on 26/11/2021 - 08:32
      +15

      There is a sign that says video and audio recorded it’s actually stuck to the window in the footage.

      There is no expectation of privacy in a public place. I’m not recording him in the toilet.

      • meowsers on 26/11/2021 - 08:34
        +12

        Still a public place. As in its out in the open.

        The law in vic is interpreted to mean

        “ Conversations conducted in public areas where it can be reasonably expected the conversation would be overheard are not considered to be private.”

        Otherwise everyone with a nest video doorbell would be in trouble. But yes, let’s blame me for having cameras with audio.

        Or if you want to be even more specific here is the actual legislation definition:

        private activity means an activity carried on in circumstances that may reasonably be taken to indicate that the parties to it desire it to be observed only by themselves, but does not include—
        (a) an activity carried on outside a building; or
        (b) an activity carried on in any circumstances in which the parties to it ought reasonably to expect that it may be observed by someone else

          • meowsers on 26/11/2021 - 11:57
            +5

            @oscargamer: That exact definition is extracted from the
            SURVEILLANCE DEVICES ACT 1999 - as amended

            See below:

            A ‘private conversation’ means a conversation carried on in circumstances that may reasonably be taken to indicate that the parties to it desire it to be heard only by themselves. It does not include a conversation made in any circumstances in which the parties to it ought reasonably to expect that it may be overheard by someone else.

            When is it an offence to use a listening device

            It is an offence for a person to knowingly install, use or maintain a listening device to overhear, record, monitor or listen to a private conversation to which the person is not a party without the permission of each party to the conversation.

            So yes similar definition same act, optical surveillance vs audio surveillance.
            However, the big thing is that when you ring a doorbell on someone's porch you ought reasonably to expect that it may be overheard by someone else.

          • DoctorCalculon on 26/11/2021 - 19:32
            +3

            @oscargamer: That is their private property. They can record visually and audibly whatever they like.

          • ankor on 26/11/2021 - 21:23

            @oscargamer: The dude is stomping around the front door swearing in Arabic. She's behind the door and might still hear him. She's still a party to the convo as far as I'm concerned.

            • oscargamer on 26/11/2021 - 21:51
              -5

              @ankor: That is not a conversation

              A conversation needs two or more people actively involved. Not one person talking in a place where another person might be and/or might be listening.

              Conversation, noun - a talk, especially an informal one, between two or more people, in which news and ideas are exchanged.

              • ankor on 27/11/2021 - 09:39
                +1

                @oscargamer: Have you seen the video? He's not whispering it, the guy is loud, he says it on more than one occasion and it's clear as day that he intends her to hear it. He was just trying to be tricky by calling her a slut in Arabic.

                • oscargamer on 27/11/2021 - 13:38
                  -1

                  @ankor: Still not a conversation.

                  • Typical16-bitEnjoyer on 27/11/2021 - 15:25
                    +1

                    @oscargamer: Doesn't matter. There is no credible belief that his words would not be overheard, saying them where he did.

                  • ankor on 28/11/2021 - 15:44

                    @oscargamer: Yeah it is. Auspost and the ozbargain collective agrees. Dude got fired, you have no leg to stand on.

  • unco on 26/11/2021 - 08:09
    +22

    Tweet them.

    I had footage of the postie’s motorbike getting caught on my letterbox as he drove off from dropping a letter in, it pulled the letterbox over and smashed on the ground.

    Got no proper response until I tweeted the footage and next thing I know they’re asking for my contact details and the local area manager called me to meet at Bunnings to pay for an exact match for me.

  • 82norm on 26/11/2021 - 08:14
    +7

    Watch True Lies….

    • MrBear on 26/11/2021 - 08:36
      +3

      Yeah Arnie can speak "(perfect Arabic)", but not perfect English…

    • meowsers on 26/11/2021 - 08:39
      +7

      Hahaha that’s how I kind of recognised this word. I kid you not. It’s when the art dealer gets slapped by the terrorist.

      https://youtu.be/v0Ugq7NUxkE?t=33

      • capslock janitor on 27/11/2021 - 12:19
        -7

        might need a content warning for that .. physical abuse

        • meowsers on 27/11/2021 - 12:39

          apologies for my micro aggression but i think when i put It’s when the art dealer gets slapped by the terrorist. that it would have been clear enough

  • weezlebub on 26/11/2021 - 09:02
    +3

    maybe order some stuff, take the day off of work and confront the guy directly … "i've got you on camera, swearing at my wife, if you come here, you need to show more respect that you would for your own mother or i'll be reporting you again (or breaking legs)"

    • oscargamer on 26/11/2021 - 11:36
      -2

      OP has the driver swearing and no-one else is present…….Maybe he just hates his job…..

    • capslock janitor on 27/11/2021 - 12:22

      maybe hates his mother

  • hsp on 26/11/2021 - 09:25

    Honestly I would sternly confront him directly (maybe not the best idea), or at least keep pushing Auspost to do something.

    • capslock janitor on 27/11/2021 - 12:23
      +1

      the conduct alone asks for formal channels. i aint his boss

  • farknos on 26/11/2021 - 09:27
    +3

    Pigs Head at the front door??

    • Kangal on 26/11/2021 - 19:28

      That made me chuckle.
      He might think it's an old Halloween prop, or just someone who loves Lord of the Flies.

  • psdillon on 26/11/2021 - 12:29
    +3

    Geez I'd be getting a restraining order, as he has already shown aggressive and retaliatory behaviour, and is using sexually charged language towards a female.

    And I'd be purchasing more of those cameras.

    • capslock janitor on 27/11/2021 - 12:23

      why more?

      • psdillon on 28/11/2021 - 12:14

        To get more coverage in case of further retaliation.

  • OzHunterNSW on 26/11/2021 - 12:47
    -2

    Download a translator on your phone. Type in a few descriptive words in Arabic, and play loudly via Bluetooth….

  • meowsers on 26/11/2021 - 14:47
    +27

    UPDATE:

    AusPost has reached out and been very understanding and they were also horrified and aghast. They apologised and I have been informed the driver has been suspended this morning, then they let me know just a short while ago that he has been terminated as of this afternoon.

    They couldn't have been more apologetic and I appreciate their help. They didn't even ask me about removing the video, but I think it's the right thing to do so I have made it private.

    • smartazz104 on 26/11/2021 - 18:53
      +11

      That guy is going to be swearing even more now…

      • Caped Baldy on 27/11/2021 - 09:54
        +6

        Good thing he doesn't know anything about OP like where his name or where he lives. Oh wait…

    • Kangal on 26/11/2021 - 19:29
      +3

      Thanks for the update.
      Can you PM the link to the video? I'm quite curious as to how good/bad his behaviour was.

      • k-rokfm on 27/11/2021 - 16:02
        +2

        whispers so OP cant hear it you can find it in revision history

  • Spending2Much on 26/11/2021 - 15:28
    +3

    I want to watch the video

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