Looks like now they want to clear out the S21 +. Not sure about the loyalty vouchers and newsletter.
Unobtainable as at 21/12/2021 10am - refer to comments, no successful orders using the trade-in discount promotion of $500 reported yet.
Available again at 2pm - refer to comments, Asurion confirmed trade-in services was undergoing maintenance but are back online.
nope
I chatted with a Samsung agent this morning and she said that Samsung is aware of the broken trade up system and they are trying their best to fix it.
Agent: "This is a known issue and I apologise for the inconvenience. I know it is been quite a couple of days but they are doing their best to resolve it. Please consider checking it at a later time today or tomorrow."
How convenient
No success cases
useless
I give up! I've got other things to do.
Samsung are muppets
yeah trade-in process has been fried since midnight last night (or ever earlier)
since 11pm - cause I was trying to get the S21 ultra then :(
today it's a good price and bonus on S21+5g
looks like I can trade up the S21+5g 128gb I got 2 weeks ago and get 256gb free of charge
marvelous.
but what I really wanted to do is trade up to Ultra yesterday and obviously couldn't
Ha! It's actually Samsung that have fooled you - you can't actually upgrade on the website.
I don't think they can fool anyone, their systems just couldn't cope with the demand they created themselves
so if they fooled anyone that was themselves
agreed
I tried to use my S21 Ultra to trade up the Z Flip3, but because the trade-in value is $695, I couldn't the $500 trade-in bonus, otherwise they would have to pay me $196.
NO ONE SHOULD BOTHER WITH THIS.
Samsung simply cut out the trade in service since late yesterday, my code that worked all day yesterday sudenly stopped working and it seems everyone has been getting the "unavailable" message.
I've just gotten off the phone and they're blaming Asurion (the trade in partner), which is BS.
What a bs company to be pulling crap like this.
Just gut the damn deal instead of wasting everyone's time reinstalling the app and what not.
Samsung and Asurion are both hopeless muppets
to be fair - it probably is Asurion's fault - Samsung contracted muppets. If Samsung does replace Asurion, lets hope they don't make it hard for people who don't send in phones. e.g. admin charges and loss of $500 trade in bonuses
Samsung would've emailed Asurion to rectify the problem, and will get a response in 5 working days time.
Samsung -> Asurion client team -> Asurion IT team -> Asurion TradeUp app team -> Asurion Phillipines service centre -> Asurion India Operations -> Phillipines -> TradeUp -> IT -> Client -> Samsung
@OZcheepsk8: You're assuming that Asurion is much bigger than the single Indian grad working 2 hours per day in a dingy home garage in Wetherill Park.
The trade in service was working at 9:30 last night and now it isn’t
I want fold 3 plz
Anyone still getting loyalty bonus vouchers?
nah - tried and told no longer available.
This is dissapointing. I wanted to trade my phone, and upgrade to a new one, and instead ended up with $1 debt on my credit card.
Lol they will put back don't worry.
nah, ur officially $1 poorer mate, sorry to hear
in 44 days you'll start paying sick interest on it. sell your house to get out of debt
but I guess a more appropriate response is "congratulations! you're $1 wiser"
@shabaka: Any advice for people tried for 2-3 times generating different codes and 2-3 dollars poorer🥲
If they can't even make a simple trade in process work, you have to wonder about the quality of the rest of Samsung's work.
It really is quite an embarassing, unprofessional system they have setup….
Probably lowest bidder integration. Won't be the first and won't be the last.
Hopefully this gets sorted before they do another fold 3 deal 😬
Showing up as out of stock now… What a cluster-fk
not all configs of the S21+, some are still available
Yeah, not sure why I can't edit my own comment, but stock is back online.
I bought mine in Sunday with the old $300 trade in promo. Looking at the bright side, whilst it was not maximum Ozbargain still a great price and it just landed at my place so can't fault the speedy delivery only a few days before Christmas.
My order just went through
This price is matched everywhere now (JB, Harvey etc) - I just asked the chat about the $500 discount and they said it does not exist, it is just the $300 and $500 trade-in offer, with any device trade-in on top, but most people wouldnt be getting close to $500 with their old devices. If you're happy to pay $949, just walk into a store and take it home with you, beats waiting 1-2 days for the $50 off loyalty code which may never even come.
yeah but then you actually have to trade the old phone in right?
I think you're misunderstanding the trade-in bonus offer. It's device trade-in (whatever that value is) PLUS the $500 trade-in bonus for S21+
Trade in started working, if anyone is still interested
I have placed an order！
Works for me. Ordered an s21+ in violet 128gb with a $360 trade in on an iPhone XS Max which may never get sent in.
Also just got an email from Asurion: "Thanks for your query. We had maintenance being performed on our trade-in online resources which may have affected your Trade-In process. Please try to complete your trade-in and revert to us with screenshot if you still face an error. Apologies for the inconvenience."
Order confirmation received. I selected in store pick up so I could get it sooner - does it mean it's ready to pick up straight away or do I need to wait for another email?
What was your browser or app to place the order?
Chrome. Just worked quite smoothly. I already had the trade up ID from earlier today.
S21 trade-in bonus is now only $300.
EDS vouchers not working.
Newsletter voucher working.
edit: both vouchers now working
Does $500 apply to any phone?
"Get a bonus $300 off Galaxy S21 and S21 Ultra , and a bonus $500 off S21+"
Yeah, so $500 is on top of any trading value?
static discount + trade in bonus + trade in value + any other vouchers you might have (some don't stack)
@Duplicity: $100 EDS voucher and $50 newsletter voucher stacking for me.
For 128gb S21+, price works out to be $399 plus trade-in value
Thank you for the post - my order just went through for the S21 +
Still getting the error "Sorry, due to an error, trade-in service is unavailable at the moment" when entering the Trade In code
Me too, so disappointing.
Just ordered the S21+ 128Gb for $319 with $180 S10 trade-in which I won't send in so essentially $499 all up. Used $50 voucher.
You'd need to redo the code again as the ones prior to maintenance won't work - at least that's what I found out…
Thanks, working now, finally got one!
works for me. refresh the page
As soon as I start typing the code it shows the error "Sorry, due to an error, trade-in service is unavailable at the moment"
Refreshed, deleted cache and cookies. Still does not work
bro i bought this shit for $594(+5) and now its $544(+5) and prob $494(+5) with newsletter and $314.3 with CDS (cant use newsletter under $350 so add $20.3 charger)
but considering cds are rarer than diamonds ig $499 for everyone, $314.3 for those with cds and $549 if u cant be (profanity) getting newsletter
-
just realised were literally buying this for cheaper than the trade in price…
What is a CDS?
a diamond rare code you get for taking a photo of a broken s20 series phone with your phones iemi in it and emailing them saying you want to buy a new phone any discount.
although i think some people may have had success taking photos of the front of a broken s20 from online and then taking a photo of the back of their s20 with iemi in it.
Ahh ok and a CDS is worth $180?
That aint bad if you can get it.
I have a S20FE
@TheCandyMan2020: smash that phone rn.
jk idek if FE works but if it does thatss crazy
cds is worth $200 but only worth $180 here cause you need to buy a $20 charger to get above $350 to use the newsletter voucher also i need to reply to your comment on buying the s21 256gb you scammed yourself
anyone get the email voucher ? applied but haven't received yet….
hell no, I tried over 4 different providers, someone in here said they had success with ProtonMail but I didn't try that
email in 24 hours after and they will reply the next day so around 48 hours and give manual code
So the Samsung App now has a warning which states they will possibly charge additional fees if you do not return your device ($275).
Interesting I didn't see this in the website when I ordered.
where is this?
screenshot?
that is the value of the trade in. if you don't send it back you get charged the value which is the norm.
nothing extra other than this although T&C says you may get charged an administration fee of $60. on reports either way on this as of yet
im like 100% certain this $275 fee is your phones trade in value but ok
and the trade in value of your phone is $275 right
edit - literally an iphone xs 256gb 99.99% sure
@abjsdhasehasee: Ah yes that makes sense! I forgot the trade in value because as soon as you enter the code, you cannot go back and check. Giving this a go then!
@sin069: edit your og comment and also is it an xs 256gb?
also id wait for the $50 newsletter aswell unless you have one already
@abjsdhasehasee: For some reason cannot update my original message - the edit option is gone.
And yes it is an iPhone XS 256GB.
@abjsdhasehasee: If you're still there I need your help cause I'm really confused lol.
So the final price comes to $274 which is MUCH lower than the ones I'm seeing all over the comments.
So it goes:
Galaxy s21 + 5G
Trade in value - $275
Trade in discount - $500
AND there is an additional discount added upon checkout which is $500.
Does this look right to you? Sorry you seemed to have experience with this sale and I don't want to foolishly get this wrong lol.
@sin069: so its $1049 - $500 bonus = 549
- $275 trade in = $274
its only $274 IF you trade in your phone otherwise it $549 like everyone else. (you can not trade in your phone and still get bonus if you didnt know)
also because your under $350 at checkout u cant use newsletter code rip
@abjsdhasehasee: Ah yes I forgot about the caveat of sending in the traded in phone. I decided to get the 256gb phone instead to take advantage of the $50 newsletter discount as well.
Thanks for your help and very exciting to get a new phone after 4 years of hand-me-down iPhones!
@sin069: smart move to buy the 256gb for only $50 more.
so $599 without giving it in and $324 if you trade in - very good price
Wording sounds vague "will possibly" similar to the "Samsung may also charge you for any additional bonus credit which was applied to your order." on the FAQ.
People have mentioned Asurion does not charge anything extra which is confirmed in an email.
Which processor is in this S21+ ?
exynos 2100
Well whaddaya know, I'm through with the Tradein-ID but haven't yet gotten the Newsletter code, even though I'm getting Samsung email junk lol
Where do you put in the code from the newsletter, during the checkout?
ye during checkout, email them manually about the code after 24 hours and next day they should manually generate you a code.
It takes 24-48 hours for it to come thru I gave up waiting for it since you aren’t even sure if it will ever comes thru
hey Thank you but I just gone through random OZB page and found one, tried and work like a charm ha ha ha ;)
I will post couple of more shortly, lession lerned- get that $50 voucher email in off- season so you be ready whne next sale pops up
also don't forget afterpay discounts, I just scored $30 referal bonus as well on top of above.
This has to be the worse experience EVER buying this phone and using Samsung web site and that useless trade in app! It crashes and then their website site crashed! Their live chat is useless! Took almost half a day to even buy a phone that’s pathetic!
So should it be marked as "Unobtained deal" :D