Dodo Refuse to Send out Monthly Invoice

OzyBe on 27/01/2026 - 12:02
Last edited 29/01/2026 - 11:42 by 1 other user

(Before anyone says 'i told you so', I wasn't expecting much from Dodo when I recently moved to them).

What I find very surprising though, is that they refuse to send you a monthly invoice, even when you request it, and it is due.

I simply don't understand the logic of some companies.

It is well known that you have a better chance of getting paid when you make it easy for your customer to pay, but Dodo have not read that book obviously.

I am currently looking at a screen on their page saying 'sorry we are experiencing some difficulties' when I try to login to manually download my invoice.

I am truly amazed at how some companies stay in business.

Internet Broadband nbn

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  • joka on 27/01/2026 - 12:12
    +12

    i told you so

  • Wiadro on 27/01/2026 - 12:25
    +9

    dodo has been shit since the day they started the business

    • Lastchancetosee on 28/01/2026 - 10:33
      +1

      Guess that's why they'll become extinct.

  • MS Paint on 27/01/2026 - 12:06
    +5

    Plenty of my utilities/service providers just send an email/SMS reminder of the upcoming due date/direct debit date. If you want paperwork you need to login to their portal. This does sound like a dodo problem to me.

    • Dr Phil on 29/01/2026 - 14:56

      Dodo is the problem!

    • OzyBe on 27/01/2026 - 12:28
      -1

      I am sure there are other companies that do the same, but it still makes sense to email the invoice out so that it saves the effort of having to log in and retrieve it.

      • Muppet Detector on 27/01/2026 - 18:37
        -1

        so that it saves the effort of having to log in and retrieve it.

        Seriously?

        • Chandler on 28/01/2026 - 13:16

          I'm with OP here - it is much more convenient to have the invoice sitting in my web mailbox for all time than having to log in to some web portal to download it onto that specific machine. Web portals change, access can be time limited (i.e. I can't review bank transactions >2yo, or download PDF account statements >~7yo I believe; obviously depends on the bank).

          Having said that, I agree with what I believe your sentiment here is - totally first world problem. Not that hard to login to the portal and download the invoice etc.

          But getting it over email is much more convenient.

          • Muppet Detector on 28/01/2026 - 13:40

            @Chandler: I'm with Telstra. They just send me a text saying account ready to view in app if you want. $x due in 5 days.

            Then I must have set up automatic payment at some point because a few days later I get a text saying "thankyou for your payment".

            There is no need for this stuff to be hard.

            • Chandler on 28/01/2026 - 17:04

              @Muppet Detector: Agreed.

              For me (and possibly OP) it's to do with documentation. If I get the invoice emailed to me, I can access it whenever via my email. If I get a email/text/etc telling me it's available, I need to access their system. This regularly won't work if I close my account or they change their system, i.e. in 10 years. But an invoice attached to an email will still be there in 20 years.

              Now yes I should be downloading that documentation and maintaining my own records, but having it attached to an email in my inbox is a quick & convenient (i.e. lazy) way of doing so.

              • Muppet Detector on 28/01/2026 - 17:10
                +1

                @Chandler: These sorts of things only need to be kept for 7 years for tax purposes. So do need to be collated at least once a year (but maybe takes 10 minutes to download 12 invoices tops?

                But why would you need them for longer than that?

                • Chandler on 28/01/2026 - 17:12

                  @Muppet Detector:

                  But why would you need them for longer than that?

                  https://www.reddit.com/r/DataHoarder/ :D

                • Chandler on 28/01/2026 - 17:21

                  @Muppet Detector:

                  but maybe takes 10 minutes to download 12 invoices tops

                  12 invoices from each vendor - electricity, water, rates, internet, phone, gas; bank/s, loan/s, …

                  If it's emailled, it's essentially done. No need to go to the website, login, navigate the portal to get to where you need, possibly run a search to get the download link/s to the document/s, etc. Some vendors are good in that you get a link direct to the document (i.e. my electricity bills), others (like you're Telstra example) you need to get to it yourself.

                  I still agree with you but - this is a first world problem.

  • Davo1111 on 27/01/2026 - 13:16
    +2

    I am truly amazed at how some companies stay in business.

    I'm not. people blindly signing up to the cheapest service, then realising they are cheap for a reason.

    Also, i dont think it's their responsibility. Put a reminder in your calendar on a monthly basis (or whatever it is)

  • Bafranz on 27/01/2026 - 22:24
    +2

    Internet that flies?

  • xuqi on 27/01/2026 - 12:25
    +1

    What's amazing is people are stupid enough to continue using this service….

    https://au.trustpilot.com/review/dodo.com

    They've been buying fake 5* reviews for years….
    https://www.productreview.com.au/listings/dodo

  • Typical16-bitEnjoyer on 27/01/2026 - 19:51
    +1

    Peanuts, monkeys, something along that line. Switch to a provider that isn't shit.

  • BewareOfThe Dog on 27/01/2026 - 22:15
    +1

    You signed with Dodo??? Lol

  • OzyBe on 27/01/2026 - 12:34

    To be honest, first impressions with Dodo this time around were good.

    I signed up with them for NBN 3 weeks before the service was required, they sent through a number of emails beforehand showing communicating what was happening, and talking up their service (as ISP's do).

    Things went sour on the morning of the changeover however. They disconnected the existing provider (as expected), but where unable to then connect me to Dodo, so I went the day without internet, and no one at Dodo seemed to have a clue as to what was going on.

    I must be an optimist, as when I see bad reviews for an ISP, I think, really how bad can an ISP be? After all, they are simply reselling NBN. But I think the complaints for Dodo are justified.

    They are not the worst company I have dealt with, they are just a below average company, and definitely not worth 5 stars, regardless of whether these are real of fake stars.

    • jv on 27/01/2026 - 12:48
      +2

      and no one at Dodo seemed to have a clue as to what was going on.

      That is all we needed to read.

      • Dollar General on 27/01/2026 - 12:55
        +1

        So they are Dodo’s?

        At least they aren’t misleading consumers on who they are

    • Rockets84 on 28/01/2026 - 13:28
      +2

      After all, they are simply reselling NBN.

      All ISP's / RSP's are only the same from your location up to one of the 127 NBN Point Of Interconnects, typically at a telephone exchange nearby. After that it's all the ISP's network - their routing, peering, transit providers etc and this can make a difference.

      • Ramrunner on 29/01/2026 - 20:15
        +1

        This - most people think ISP just resells NBN weirdly. Not true. It all depends on how much CVC they reserve and their routing equipment quality and configurations can actually make a decent difference in service.

        Some hide their CVC, some show it:

        https://www.aussiebroadband.com.au/network/cvc-graphs/

  • harrribo on 27/01/2026 - 12:47

    I agree . Dodos customer service is just like the name of the Business a dead bird - waiting Unexplainably long waiting times yo get through to anyone ( having to endure the hideous on hold jingle ) only to then connected to people in far away countries ‘ working from home’ with terrible connections, terrible use of the English pronunciations, Roosters or Babies screaming in the background , is just a sign that you get for what you pay ( Permanent price increases also sour the deal that you once had the same service for 1/2 the price ) My professional tech guy set it all up to run as smoothly as possible , but if there is a problem the ‘ tech support ‘ wants you to change your settings , avoid taking ownership of crappy service .

    FYI my technician is using exetel himself , maybe you look into that & I might also .
    The only way DODO allows you to get the price you agreed to is by taking your home loan off and no more invoices.
    Is that for practice? I don’t think so

    • jv on 27/01/2026 - 12:49

      Roosters or Babies screaming in the background

      Are they being tortured ?

  • Bayleaf on 27/01/2026 - 13:28

    I'm with Dodo for gas not NBN, but I'm also having problem with logging into their MyDodo Self Service portal. I know they were doing some upgrade a few months ago but ever since then I couldn't login, it always says "Sorry, we’re experiencing some technical difficulties."

    Luckily for me every time a bill is due, they do send me a link where I can download the invoice pdf, which I pay punctually and assuming that they've received my payment in time. Ideally I would also like to be able to login and see my account and payment history.

  • JimB on 28/01/2026 - 10:53

    More Telecom is the same.

  • AndyC1 on 27/01/2026 - 21:26
    -1

    I assume like all the other RSP's they email you the invoice. You can setup a direct debt to make it easy.

  • Muppet Detector on 28/01/2026 - 05:10
    -1

    Michael Paul And His Hilarious Bird Of Prey Earn A YES! - America's Got Talent 2019

    Fast forward to about 1 min 40 sec. Sorry couldn't find a version without ads or boring preamble.

    • Grunntt on 28/01/2026 - 09:21

      If you want to link to a specific time - select the chosen point in the video, click on Share and then the checkbox at the bottom left which will have the time you chose.

      eg Link starting at 1:40

      • Muppet Detector on 28/01/2026 - 10:23

        Thank you so much, I will try and practise that (should have seen how long it took me to learn the imbedded links lol).

        EDIT: found share, but not check box at bottom left (or anywhere else?)

        You do mean share under the you tube clip, right?

        • Grunntt on 28/01/2026 - 10:37

          https://files.ozbargain.com.au/upload/348195/126959/share2.j…

          I'm using Firefox on desktop so it may be different on mobile.

          Embedded links I still get wrong. ( or [ first? every time.

          • Muppet Detector on 28/01/2026 - 10:45

            @Grunntt: Took me so many tries and had three or four people trying to help me.

            [ those ones go first around name of link, then
            ( those ones which go around the address.

            The mistake I was making was I was leaving a gap between the two different sets of brackets.

            No gaps, all one continuous line.

  • Jac33au on 28/01/2026 - 08:36
    -3

    I've used them from time to time over the years. If you have a no requirements other than the service works at an agreed monthly cost direct debited, then they are great.

    But if you're the kind of customer who is likely to need tech support, customer service or anything outside of the requirements above then dodo isn't for you. That's a Telstra customer and you pay for it.

    • Rockets84 on 30/01/2026 - 12:36
      +1

      Telstra NBN support is also shockingly bad especially for the premium price they charge for their NBN plans. I'd recommend Aussie Broadband over Telstra any day of the week for people that want good customer support.

      • Ramrunner on 30/01/2026 - 14:49
        +1

        This - ABB also don't care if you use your own router - they still help and have configurations for mutiple routers in their support databases. Telstra will not help much unless you use THEIR (inferior) router.

        I cannot believe people rate Telstra's service as good. Going through a chat robot, being handed around to different department ONLY after the ridiculous wait on hold to start with.

        ABB - always get through within 5 minutes, they ALWAYS speak great English (majority are native english speakers), and they know their stuff no "I'll need to speak to Tier 2" rubbish because the first Telstra's first agent's job is to ask you whether you've turned the router off and on.

        Telstra actually should be ashamed of their customer service - it's atrocious for the price you pay, which is frequently +$20 over other providers.

        • Rockets84 on 02/02/2026 - 15:14
          +1

          The other thing with ABB is their app. It's really simple yet has the tools to be able to support your self like being able to "Kick" your connection if changing your router rather than having to call support to do it for you. I also like how open they are about when outages happen and provide details for what happened rather than just "Oops we had a outage but it's fixed now".

        • Muppet Detector on 31/01/2026 - 15:29
          -1

          Telstra actually should be ashamed of their customer service -

          Maybe it's because of how often "they get it right". I can't remember the last time I even needed to use their customer service, far less deal with wait times or phone tag.

          • Jac33au on 01/02/2026 - 11:19
            +1

            @Muppet Detector: To be fair though the most basic ability to problem solve and use Google would prevent 95% of calls to any isp help desk. People still refer to nbn, mobile internet and home wifi collectively as "wifi"

            I ran a project installing mobile signal boosters. In almost all locations when calling to check on the system they would complain about their pc loading times and how slow their phone was when connected to wifi.

          • Ramrunner on 03/02/2026 - 20:19
            +1

            @Muppet Detector: I'm really starting to think you follow me around and dispute every comment I make LoL.

            We've had a few convos now.

            Anyway, I know you're defending their internet service, and I only see the worst of that because of visiting IT clients and seeing it daily, I don't visit ones without a problem, BUT to be fair we're actually talking about their customer service here, and I'll take the Pepsi challenge, setting a timer, and ringing someone like ABB vs Telstra to get it solved.

            Their customer service is rubbish and I'll stand by that. I'll also stand by the fact their prices are too high.

            • Muppet Detector on 03/02/2026 - 20:25

              @Ramrunner:

              We've had a few convos now.

              Sorry, I wasn't aware. Even now I don't recall responding to this or any other post of yours. This comment is the first time that I remember being aware of your name.

              Generally speaking, I respond to the content of the post, not to the person who authored it.

              Keeps things objective and non emotional.

              I'll hide your posts now so that it won't happen again.

              I'm really starting to think you follow me around and dispute every comment I make LoL.

              WTF? I can't even see where I have responded to you here.

              EDIT: I found one which wasn't disputing anything that you said.

              Linky

              Irrelevant anyway, I've now hidden your posts. I won't be able to see them to respond to them in future.

              Somethingsomethingdelicate petalsomething

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