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Optus: $100 Cashback on $180 or $350 Prepaid SIM (Including eSIM) @ ShopBack

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Optus: $100 Cashback on $180 or $350 Prepaid SIM (Including eSIM) @ ShopBack
Go to Deal
gunslinger on 16/02/2026 - 11:31 shopback.com.au (1194 clicks)
Last edited 16/02/2026 - 16:52 by 1 other user

Upsized cashback, not the best deal but should be able to get 180 days mobile for $30 if it's honored on the $180 plan which is reduced to $130 ATM.
I've queried Shopback if this specific plan is eligible, I'll update in the post or comments if I get a confirmation.
Edit: cannot get a clear answer out of SB but per CDG's comment, it tracked at $100.

Details:
NBN Home internet (excluding BYO plans) - $150
Postpaid Mobile (Device & Plan) - $150
$180 Prepaid SIM (including eSIM) - $100
$350 Prepaid SIM (including eSIM) - $100

ShopBack AU Referrals

Referral: random (4034)

Referee: $20 after minimum $50 spend in 180 days and received at least one "Confirmed" cashback.
Referrer: $20 after referee completes requirements.

Terms

Mobile Cashback Optus Prepaid Mobile Plan SIM Card

Related Stores

ShopBack AU
ShopBack AU
Third-Party
Optus
Optus

Comments

Search through all the comments in this post.
  • amaneight on 16/02/2026 - 11:39
    +9

    Beware - keep track of all the transaction, order ID and take a screenshot of the deal on the app.
    Optus-Shopback tracking is very poor and they'll always fail to track the cashback. You have to raise it with Shopback, provide all the evidence and hopefully they will honour it.

    They had this same offer during black friday. I was able to claim the actual shopback in Jan'26 but my friend was straight up denied.

    • gunslinger on 16/02/2026 - 11:42

      I wholeheartedly agree :D
      I did the black Friday thing and got optus to refund twice, then a week later, it tracked in SB. It's a s***show.

      • Save-O on 18/02/2026 - 08:23

        So it took a week to actually track? It does show up in the shopping history for me as "Checking for cashback until 14 March"

        • gunslinger on 18/02/2026 - 10:06

          Yes. I think it was actually more than a week, I'd submitted a claim, theyd adjusted it manually (to a fraction of the advertised amount), then about a week after that it showed up as pending for the right amount. It's already refunded the sim though and bought an Amaysim one. So I currently have 4 entries in there for 2 purchases, 2 for the lower amount and 2 for the correct amount.
          Nothing has tracked still for this time round, showing the same as yours, *
          "checking".

    • Gavman on 16/02/2026 - 14:21

      Agree. SB is trash. Avoid if you can

  • Oh Daddy on 16/02/2026 - 11:45
    -4

    I would rather buy the $300 one from Woollies for $200, and with 10% discount, GC, etc., it comes down to about 170. Yes its 200Gb but most people dont really need that high of data anyway.

    • lovebargain87 on 16/02/2026 - 11:49

      how can you buy it with GC?

      • Oh Daddy on 16/02/2026 - 11:53
        +2

        You can use woolies GC to pay for simcard along with other groceries. Have done it several times.

        Refer to previous woolies deals, multiple confirmations

  • surfingedge on 16/02/2026 - 11:47
    +2

    Similar deal to https://www.ozbargain.com.au/node/944571

    Not sure if SB or finder is more reliable. Finder deal is available until 25 Feb

    • gunslinger on 16/02/2026 - 12:43
      +1

      Finder has an odd clause stating you cannot be an existing mobile customer. I have 1 other number with Optus ATM so Finder is no go for me.

      • gunslinger on 16/02/2026 - 12:46

        Having said that, SB states "Cashback is eligible for New Customers on a completed sale (new services only) submitted online" so who it's also a bit of a gamble.

  • mucyx2007 on 16/02/2026 - 12:05

    activation date on purchase? my plan ends in March, want to make sure i can wait couple weeks before activate/transfer

    • gunslinger on 16/02/2026 - 12:45

      Per comment below, activate within 28 days.

  • larry0619 on 16/02/2026 - 13:10

    on Optus website, there is a discount from $180 to $130. So after $100 cash, only $30 for six month?
    a bit too good to be true

    • NoDiggerty on 16/02/2026 - 13:17
      +1

      OP wrote about this.

    • Gavman on 16/02/2026 - 14:19
      -1

      Doubtful. Exclusions advise that any store promotion unless advised otherwise would be ineligible. I guess ud find out after 120+ days lol

  • CDG on 16/02/2026 - 15:58
    +2

    bought $130 card, , $100 tracked

    • mucyx2007 on 16/02/2026 - 20:35
      +1

      activated or not? i bought mine not tracked yet

      • CDG on 16/02/2026 - 23:40
        -2

        not yet, i ordered sim

        • mucyx2007 on 17/02/2026 - 09:19

          mine is not tracked yet

  • Buy2Much on 16/02/2026 - 23:04
    +1

    Surprised no one mentioned the never ending saga of Optus mobile outages, the last one happened only a week ago https://www.skynews.com.au/business/tech-and-innovation/optu…
    I would not use them for my primary number.

  • emoticon on 17/02/2026 - 12:06

    Okay I took a leap of faith and placed an order purely based on users CDG’s comment.

    I’ll wait for a bit to see if it tracks.

    Was also thinking about the similar Finder Optus deal but this one seemed more straightforward being cash vs gift card and if it works will pay out faster.

    If it doesn’t work, I wasted money when I could’ve bought a Kogan or Boost 12 month sim instead.

    • gunslinger on 17/02/2026 - 15:37
      +2

      If it doesn't track (mine still hasn't from this morning), optus chat are happy enough to refund, just tell them you didn't get the cashback. Maybe with enough refunds they'll improve their processes.

  • fatgooseGYM on 17/02/2026 - 14:50

    I bought one last night, no tracked, when I click the shopping history, it shows "checking for cashback until Mar 13 2026", so does this mean it will tack after about 1 month? never have this experience before with SB

    • carimakan on 17/02/2026 - 15:13

      Yes. Cashback timeline. Purchase, Tracked in 25 days, Confirmed in 120 days.
      Cashback is subject to meeting the T&C.

      • mucyx2007 on 17/02/2026 - 21:32
        +2

        i am gonna report missing cash back after 2days waiting period anyway

    • fatgooseGYM on 19/02/2026 - 12:46
      +1

      I could not report a cashback from SB app, it passed 2 days after I purchased. but the sim card came very fast, I got it yesterday. Do we need to wait for 25 days to report a missing cashback now?

      • mucyx2007 on 19/02/2026 - 13:37
        +1

        looks like the same, need to wait till 13th Mar before putting a report missing claim

  • thirstyfordeals on 18/02/2026 - 00:52
    +1

    Has anyone tracked except CDG ?

    • mucyx2007 on 18/02/2026 - 12:19

      not me

    • ridic on 18/02/2026 - 14:15

      Not yet…

    • emoticon on 18/02/2026 - 16:24

      Not yet.

      Purchased yesterday morning, sim delivered this afternoon.

    • SR9 on 18/02/2026 - 19:36

      Bought this morning no track either

    • stonecold on 18/02/2026 - 22:53

      Bought this morning, still no tracking

  • jbw87 on 19/02/2026 - 10:18

    Anyone else get a message/pop up saying GW client blocked

  • Kuro on 19/02/2026 - 20:25

    Bought today 5.57 pm. Tracked email came at 6.25pm
    Got a GW client blocked errors on optus site. Just kept pressing proceed. Worked eventually

    • mucyx2007 on 19/02/2026 - 21:49

      second one on the forum got tracked, mine still has come through yet

  • thirstyfordeals on 19/02/2026 - 23:07

    I am not taking a bet.

    As T&C's mentioned that: Store promotions, discounts or special deals unless otherwise stated.

    And $180 sim is discounted.

  • fatgooseGYM on 20/02/2026 - 08:57
    +7

    @gotyourback , please have a look for this promo from SB, it looks many people did not get the cashback tracked, and now we could not claim/report the missing cashback at app as before( 2 days after purchased), please suggest what we should do. thank you

  • KangarooOz on 20/02/2026 - 11:31

    It had been 18 hours and still no tracking

  • jbw87 on 21/02/2026 - 10:06

    So for those of you that got it refunded through Optus, this was obviously prior to activating the Sim but had you received it in the mail?

    • gunslinger on 22/02/2026 - 08:50

      Yes. Received but not yet activated. Cancelled via chat

      • jbw87 on 22/02/2026 - 09:30

        Awesome, thanks. I don't need to activate it until the 18th March so I'll submit the missing claim on the 16th and see how I go.

      • KangarooOz on 23/02/2026 - 12:17

        How to contact Optus via chat without creating an account?

  • DaddyChill on 21/02/2026 - 22:44
    +2

    Mine didn't track as well 😞 what a joke you're SB

  • Hank Hsieh on 23/02/2026 - 21:18

    According to this thread's comments as a very similar deal, it looks like we will all have to contact Shopback to manually adjust the cashback.

    https://www.ozbargain.com.au/node/933133

  • Magicmagic on 25/02/2026 - 11:51

    Cancelled my order too, nothing tracked after 2 weeks and I couldn't raise a case with SB until a couple weeks more

  • gunslinger on 25/02/2026 - 20:57
    +2

    I emailed SB again, they've now applied it to my account and are aware of this thread and "are aware that only a limited number of transactions initially tracked during this promotion" and have stated they are reviewing claims.

    • Magicmagic on 26/02/2026 - 14:13
      +1

      How did you get a claim in? I tried the other day and it said I had to wait a couple weeks

      • stonecold on 26/02/2026 - 14:29
        +3

        Just keep annoying the bot til it lodges some sort of ticket for you. Then they will email you. Reply with your issue and it should be able to get sorted from there.

        • gunslinger on 26/02/2026 - 15:32
          +1

          Yep, that's the way. I just told the bot "I want to talk to a human"

          • emoticon on 27/02/2026 - 20:28
            +1

            @gunslinger: Thanks, I also used the live chat bot to forward my case to a human - it took a bit to get there, that bot is stubborn.

            Will wait for their email next Monday/Tuesday. Hopefully I get the same resolution as you :)

  • stonecold on 26/02/2026 - 13:37
    +3

    I also emailed SB and got a reply saying something along the lines of "order not eligible" but given a $100 goodwill credit to my account.

    The store discount $180 —> $130 invalidating the offer cannot stand. There was no other $180 product to purchase which means the deal was advertised but never attainable, hence illegal practice.

    • gunslinger on 26/02/2026 - 15:32
      +2

      Crazy that it's such disparate messages for the same issue.

  • fatgooseGYM on 27/02/2026 - 15:25

    does anyone successfully get Optus refund? how did you do that?

    • gunslinger on 27/02/2026 - 16:45

      If you don't have an account, I think you have to call them. This should be the number tel:133937

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