This was posted 4 months 5 days ago, and might be an out-dated deal.

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nbn 25/10 $44.99/Month for 12 Months (50 New Customers Only) @ Arctel

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nbn 25/10 $44.99/Month for 12 Months (50 New Customers Only) @ Arctel
Go to Deal
Store RepTeam Triforce on 13/03/2026 - 13:03 arctel.com.au (344 clicks)
Last edited 13/03/2026 - 18:51 by 2 other users
CL-OZB-5

Hi All,

Been a while, so thought we would test the waters with a OzBargain exclusive on a 25/10 NBN Plan!

We are offering an exclusive extra $5 off, our already lowest 12-month locked in price for 25/10 services!

Only 50 redemptions allowed.

6-Month Promotion On-Going Monthly Annual Price (12 Months)
ARCTEL $44.99 $44.99 $539.88
Telstra $93 $93 $1,116
dodo $51.99 $51.99 $623.88
Superloop $42 $72 $684
Tangerine $44.90 $69.90 $688.80
tpg $56.90 $76.99 $803.34
Kogan $58.90 $70.90 $778.80
  • NBN wholesale pricing to increase in July, 2026 - lock in today.
  • Best 12-month price in market, if you are tired of swapping, this is the deal for you.
  • Check-out our rewards program for all active subscribers - ARCTEL Rewards

General Updates

  • Still awaiting our IP allocation for QLD POP.
  • SA POP in planning, aiming for a go-live in May 2026.
  • Expanded support team, with improved call wait times & resolutions - there has been a lot learnt & we are committed to continuing to improve.

Open to any feedback, happy to hear it in a DM, if you want a constructive response! Here to engage & embrace the OZB community.

Cheers everyone, also open to feedback on promotion / campaign interests!

^ Pricing shown in table is sourced from WhistleOut & correct at the time of publishing.

Internet Broadband nbn

Related Stores

Arctel
Arctel

Comments

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Search through all the comments in this post.
  • Store RepTeam Triforce @ Arctel on 13/03/2026 - 13:04

    Waiting in anticipation for the first comment… (holds breath)

    Happy Friday everyone :)

    • 2
    • haidasalami on 13/03/2026 - 13:07

      That's weak sauce. How much for 500/50 ?

      • 0
      • Store RepTeam Triforce @ Arctel on 13/03/2026 - 13:08

        Well if we get some love on the 25/10, I might consider it!

        • 0
        • Heybargain on 13/03/2026 - 13:18

          I'll sign up if you can do something for 500/50 for 12 months.

          • 1
          • Store RepTeam Triforce @ Arctel on 13/03/2026 - 13:19

            @Heybargain: It is $70 p/Month for 12 months currently! Haven’t seen a better price currently advertised?

            Might need to ask @iseeyou1312, got some interesting maths happening down there!

            • 1
            • iseeyou1312 on 13/03/2026 - 13:23

              @Team Triforce: Dodo have you beat again!

              $70*12 = $840 via Arctel

              $72.99*12 - $100 = $775.88 via DoDo with $100 cashback from TopCashBack

              Of course, real OzBargainers don't sign up to 12 month plans to begin with ;)

              • 1
            • Shahaniyasir on 13/03/2026 - 15:34

              @Team Triforce: Tangerine has $58.90 for 6 months. I am also keen in 500mbs one plan.

              • 0
              • davidl222222 on 14/03/2026 - 14:29

                @Shahaniyasir: search for Tangerine deal on ozbargain, look at those negative votes and look for the reason…

                • 0
  • mickop on 13/03/2026 - 13:10

    Any update on when you'll offer home phone lines? That's preventing me from switching atm

    • 0
    • Store RepTeam Triforce @ Arctel on 13/03/2026 - 13:15

      That’s in the works!

      • 0
    • Rakddon on 13/03/2026 - 13:26

      Sign up to CrazyTel for VOIP so it's separated and churn internet every 6 months without the worry.

      • 2
      • mickop on 13/03/2026 - 13:33

        Interesting, thanks mate. I don't know much about it, but we need the home phone solely because it's hooked up to our alarm system - do you know if VoIP would work for that?

        • 0
        • xmagic on 13/03/2026 - 17:35

          It should work just fine. Get a 2 port ATA, one port for alarm and one port for phone. I think if you purchase ATA from Crazytel directly they can also set it up for you so it's plug and play (though don't quote me on that one).

          CrazyTel line rental is $1 per month per number so it's extremely cheap to keep a number when you don't make a lot of calls (just follow PAYG rate for outgoing calls).

          There are also VoLTE alternatives to connect legacy alarm systems to phone network. Or though have you consider just replace your alarm system with a modern camera-based home security system instead?

          • 0
          • Rakddon on 14/03/2026 - 09:47

            @xmagic: or sign up to CrazySaver plan for 0.35c per number

            • 0
  • iseeyou1312 on 13/03/2026 - 13:15

    Dodo are cheaper. $51.99 for 12 months = $623.88

    But a $100 cashback from TopCashBack brings it down to $523.88.

    Unsure if bundling brings Dodo down even further.

    Nice try though OP.

    • 0
  • jaboday423 on 13/03/2026 - 13:19

    Off-topic, but there's no attractive price for 100/20.

    • 0
  • Store RepTeam Triforce @ Arctel on 13/03/2026 - 13:20

    Our 500/50 will downgrade to 100/20 automatically if your location is limited to that speed. At the same price :)

    • 0
    • jv on 13/03/2026 - 13:30

      Our 500/50 will downgrade to 100/20 automatically

      How can you sell 500/50 if you can't provide those speeds?

      TIO would be interested to know…

      • 0
      • Koffee on 13/03/2026 - 13:49

        Unfortunately I think that one is government sanctioned, but there may be an argument if you live in an OC with a 75 down limit.

        • 0
  • Store RepTeam Triforce @ Arctel on 13/03/2026 - 13:37

    If your address only supports 100/20… but it’s the same underlying plan / price.

    Sorry if that wasn’t made clear!

    • 0
  • varunbabu008 on 13/03/2026 - 13:50

    Just a heads-up for anyone switching from Arctel. Despite giving a full month's notice, I was still charged after moving to a new provider. It took a month of constant emails and calls to finally get some refund, and even then, the amount was $10 short. No response from their OzBargain rep either. Proceed with caution.

    • 14
    • carlJack on 13/03/2026 - 14:01

      I’m having the exact same issue. I gave my 30-day notice in February and got confirmation that my connection would end on March 8th. Despite that, they’ve charged my card for the entire month of March. They aren’t responding to my emails, and there’s no way to reach them by phone. My connection still not cancelled.

      • 5
      • Store RepTeam Triforce @ Arctel on 13/03/2026 - 14:05

        @carlJack - Hi Mate, like the above - definitely has been some issues around the process to cancel & credit back. Shoot me a DM & we will get someone to look at your ticket as a priority.

        • 0
        • carlJack on 13/03/2026 - 15:04

          Thank you. Its sorted now.

          • 0
    • Store RepTeam Triforce @ Arctel on 13/03/2026 - 14:04

      Hi Mate, definitely been some teething issues & I am sure there has been some mistakes. I also do miss DM's, but give it a bump & will have someone look at it today! Apologies again if we have made a mistake.

      • 0
      • Grace mai on 13/03/2026 - 15:15

        Hi Team,
        I have issue trying to cancellation and refund. I have sent multiple email and calls but still have heard nothing. It is very frustrated
        Could you assist me to resolve this matter. Could you PM me as I am unable to start a conversation.

        Thanks,
        Grace

        • 1
      • acai on 17/03/2026 - 08:21

        Echoing the above. Gave my notice to cancel 30 days prior start of February, was told it was actioned with a pro rata refund to be issued when it was completed. It’s now mid March, and I was issued a new bill and attempts of charges are being made by them. My service is still not marked as disconnected/canceled too. No sign of the refund too.

        I’ve emailed and followed up for the past 2 weeks and have not received a single reply or acknowledgment.

        Very poor form of support if you ever need one (or want to leave).

        • 3
        • Store RepTeam Triforce @ Arctel on 18/03/2026 - 04:53

          DM through your service ID & will ensure it’s resolved ASAP! Apologies!

          • 0
          • ausmisc on 22/03/2026 - 06:41

            @Team Triforce: Hi rep, same issue here. Have DMed you my service details.

            It's still showing active even though I gave notice at the start of February and have moved to another provider on the same port as of March 1. But I was hit with a full charge from Arctel for March, and the way it's looking they'll try and charge me for April as well.

            Support team replied quickly and said they'd pass my issue onto Billing, but that was nearly 2 weeks past with no update.

            • 2
      • minime123 on 20/03/2026 - 11:32

        I'm experiencing the same issue. The cancellation and refund process has been very frustrating. I've sent you a message, so please help resolve this asap.

        Seeing similar complaints from others, I will consider lodging a complaint with the TIO if I don't receive confirmation of my cancellation and refund by mid next week.

        • 3
    • ozmma on 14/03/2026 - 05:53

      I think I am going through the same experience. I have cancelled the service but they still charged me full just before the cancellation date, which is March 6. Still my service is not disconnected. I have DMed the rep here. Hope they can help.

      PS: I had to switch away because of poor speeds and latency during peak hours. I was on 500/50 and youtube would buffer. That bad.

      • 1
    • conant on 30/03/2026 - 16:24

      I have the exactly same experience and the billing team never gets back to me. Stay away.

      • 2
  • Hirolol on 13/03/2026 - 14:02

    Your site states ongoing $63.99

    Cheaper ongoing at Fubar

    https://www.ozbargain.com.au/node/926428

    $50.90 for 25/10

    No need to change after 6 or 12 months

    • 0
    • Store RepTeam Triforce @ Arctel on 13/03/2026 - 14:09

      You need to apply the code at checkout mate :)

      Also note they have advised a price increase is likely for the beginning of the new FY (July 2027) p/NBN.

      • 0
      • Hirolol on 13/03/2026 - 16:45

        What’s the price after 12 months?

        • 0
        • Store RepTeam Triforce @ Arctel on 13/03/2026 - 17:11

          @Hirolol - Current advertised price after the promotion is set to $63.99. Reality is this will likely go up on the 1/07, which is why is the best time to lock in a 12 month deal!

          • 0
  • mdcsooty on 13/03/2026 - 14:10

    I have recently cancelled with ARCTEL, given some of the stories above (& a week to confirm 30 days cancellation) I await with baited breath…

    Performance was the poorest of all the Fibre providers I have tried, when you get faster uploads than downloads it’s not the home networks fault

    CEm

    • 2
  • imranauz on 13/03/2026 - 14:47

    Their prices are good, but their customer service is nonexistent. If you need to disconnect your service, they will ask you to email billing, and billing will not reply for a long, long time. They will try to charge you for the next month even after you give them notice and have already moved your service to another provider. I think they need to improve their customer service if they want customers to come back.

    • 6
    • Store RepTeam Triforce @ Arctel on 13/03/2026 - 14:58

      Hi @imranauz, completely agree! Has definitely been some teething pain in managing the subscriber base we quickly amassed. Unfortunately some systems & processes had gaps & we are working to remediate this. In the interim, please shoot me a DM with the problem & we will get it sorted for you!

      • 0
  • Just Hai on 13/03/2026 - 22:28

    A happy customer here so far! $65 for 500/40 pack very simple and quick port in from More.

    Now you guys scare me when porting out, hope they will improve in time

    • 0
    • Store RepTeam Triforce @ Arctel on 15/03/2026 - 00:37

      Thanks mate, definitely has been some teething issues on the move out / porting process, but the team is working hard to fix this!

      • 0
  • zmsbd on 13/03/2026 - 22:55

    Arctel price is not bad but for some reasons it didn't work for my work VPN: it constantly connected me to VPN in other regions e.g. UK or US.

    • 0
    • Store RepTeam Triforce @ Arctel on 15/03/2026 - 00:37

      Hi Mate, can you DM, we are happy to look into this one for you. You should be able to define / select the region you want? This isn’t defined by the ISP.

      • 0
  • OldBarging on 13/03/2026 - 23:14

    $5 extra month to opt-out of NAT. Other ISP's are doing it for free!

    • 0
    • Store RepTeam Triforce @ Arctel on 15/03/2026 - 00:36

      $5 extra for a static IP, we do not offer dynamic IP currently…

      • 0
  • Spizz on 15/03/2026 - 18:17

    Be aware that they have some weird non traditional way of doing things when opting out of CGNAT and things may not still work when paying $5 a month with them for a so called Static iP. From a Whirlpool user who moved-

    This is what Arctel give you when you opt out of CGNAT.
    You get a 10. on some private LAN, linked to a CGNAT address that is then static for you.
    If you ask, they will route all traffic from the 103. to the 10.

    Not quite what I was after for $5pm, so I left

    This combined with the billing issues would be a steer clear for me until these are addressed.

    • 1
    • Store RepTeam Triforce @ Arctel on 16/03/2026 - 02:54

      Hi Mate, this is the standard method for removing CG-NAT, DM & happy to discuss your concern / impact in more detail?

      • 0
      • BargainHunterD on 03/04/2026 - 00:05

        why have you charged me again after i have cancelled and given my 30 days notice??????? there is a recent post on here with multiple others who you have continued to charge after them cancelling? will be contacting the tio tomorrow! not a good look arctel!

        • 2
  • Hokage on 20/03/2026 - 18:17

    Having the exact same issue as so many here have posted. I would not go with Arctel again. I gave MORE than the 30 day notice required to cancel and received a confirmation that my service will be cancelled and pro rata refund received. Instead I was charged $65 for a full new month. Have been emailing for almost 2 weeks with still no refund processed. They just email back to say they will provide an update when it’s available. When I called their customer service team today got someone really rude who said I’ve been told before it will be refunded. I said I understand that but how long am I meant to wait for this as it’s already been almost 2 weeks with no reply that it’s been actioned. Huge waste of time having to follow up so much and still not even processed now.

    • 6
    • acai on 20/03/2026 - 20:01

      Submit a complaint via the TIO, they'll get notified and have to action it quickly.
      https://www.tio.com.au/complaints

      They also will get charged a fee for each complaint. We've already given them more than enough time and chances to resolve the issue and they have not been proactive or even reply at all.

      • 5
      • Hokage on 20/03/2026 - 21:22

        Ooo thank you so much, I will do that

        • 1
      • conant on 30/03/2026 - 16:26

        Thanks mate I wish I have used the revolute debit card in the first place.

        • 0
    • Store RepTeam Triforce @ Arctel on 20/03/2026 - 22:53

      Hi Mate,

      Apologies for the inconvenience here - the refunds are being triggered manually & taking longer than acceptable to process.

      DM me you’re service ID & will organise this on expedited on Monday for you 👍🏽

      Sorry once again, bit of a learning curve for us, which isn’t your fault!

      • -8
      • Hokage on 23/03/2026 - 16:39

        Hi there, just reaching out as it’s almost close of business Monday. I sent you a DM 3 days ago but haven’t received a response yet. I also still haven’t been helped by any Arctel staff today or received any communication that a refund has been processed.

        • 4
        • minime123 on 23/03/2026 - 19:17

          Just lodge a formal complaint. Waiting and hoping they’ll fix the issue is only wasting your time and will delay things further. I gave them the benefit of the doubt, but that turned out to be the wrong call.

          • 2
          • Hokage on 24/03/2026 - 18:19

            @minime123: Yeah I lodged yesterday after I still wasn’t helped on Monday. How long have you been waiting for the refund now?

            • 2
            • minime123 on 25/03/2026 - 10:16

              @Hokage: 10 days.

              • 0
              • Hokage on 26/03/2026 - 12:24

                @minime123: Mine’s 15 days now

                • 0
                • ausmisc on 27/03/2026 - 07:00

                  @Hokage: Coming up to 3 weeks here..

                  • 0
                  • Hokage on 27/03/2026 - 13:34

                    @ausmisc: Holy moly. That’s really bad ngl

                    • 0
                    • Hokage on 02/04/2026 - 22:17

                      @Hokage: Just an update if anyone is still following this, I was just billed for a SECOND full month of service, so another $65, only 3 weeks after the first incorrect charge. Have still not received a refund for the first charge and Arctel has just charged for a second full month as well.

                      • 5
                      • mondo on 03/04/2026 - 07:20

                        @Hokage: Same boat here. Just got charged for a 2nd month of service after I cancelled the service. Even while I had service it use to drop out frequently. Stay away from this provider as it'll only cause you headaches.

                        • 5
                      • BargainHunterD on 03/04/2026 - 11:49

                        @Hokage: yep i cancelled and gave my 30 days notice and they have charged me again last night,

                        • 3
                      • minime123 on 03/04/2026 - 12:37

                        @Hokage: Same here. The complaint I lodged with the TIO is due to be resolved by 10/04, but Arctel has been dead quiet. I don’t think it’ll be resolved, but I’ll keep you posted.

                        • 3
                        • chanhoz on 03/04/2026 - 13:31

                          @minime123: Same, they've also charged me the second months after cancellation. They did keep ignoring my support emails, even after making a complaint with TIO, they are still silent.

                          • 4
                            • Hokage on 03/04/2026 - 19:11

                              @BargainHunterD: Yeah they are not even waiting a full month between incorrect charges. I’ve been charged for 2 entire months of service within 3 weeks of each other

                              • 3
                        • Hokage on 03/04/2026 - 19:09

                          @minime123: Yep mine is due to be resolved 9th April but haven’t been contacted a single time from Arctel and yeah last night got the second charge for a second month too. Sooo terrible

                          • 2
                          • minime123 on 09/04/2026 - 16:07

                            @Hokage: I’m assuming your issue still hasn’t been resolved today?

                            • 0
                            • Hokage on 11/04/2026 - 18:08

                              @minime123: Correct I didn’t receive any communication and it wasn’t resolved by the due date. On 10th April Arctel finally sent an email only to say they “acknowledge” my TIO claim, and “Once the refund has been successfully processed, your Arctel account will be updated accordingly.”
                              Wasn’t happy as there was no point in sending this email that pretty much said a refund STILL has not been done. Called TIO to report that no refund has been processed or confirmed, and also that my Arctel account still shows an active service, and that afternoon (assuming after TIO contacted Arctel?) Arctel finally sent an email asking for bank details to process a refund. I replied straight away but no response after that. Who knows how long it will take or if it will even be done.

                              How did yours go by the 10th?

                              • 2
                              • minime123 on 11/04/2026 - 19:48

                                @Hokage: For me, they processed the refund just before the end of the day and my account is now showing as cancelled.

                                It doesn’t make sense that they had to ask for your bank details, especially since they should already have them from the direct debit setup. They didn’t need to ask for mine which makes me feel like they may just be buying time with you.

                                Also, my pro-rata refund is short by ~$2 so I’m planning to escalate that with the TIO. I intend to get every cent back from them.

                                • 3
  • Spizz on 03/04/2026 - 13:46

    For those being overcharged and double charged besides the TIO if you've used a CC do a chargeback.

    • 1
  • kampret on 11/04/2026 - 08:37

    I was with Arctel for about 6 months on a different NBN plan before switching providers. I’m currently still being charged beyond the agreed end date and have reached out a few times for clarification, but haven’t received a response yet. Hoping to get this sorted soon. CC: @Team Triforce

    • 2
    • kampret on 12/04/2026 - 19:32

      I’ve got a feeling they'll charge me for the 2nd time after the termination date. Any idea how I can prevent that?

      • 2
      • Spizz on 13/04/2026 - 17:11

        If you paid via CC speak to your bank. TIO.

        • 1
  • ausmisc on 12/04/2026 - 07:23

    It doesn't look like I've been charged for April yet even though my account is still showing as active (I churned 1st of March on same FTTP port).

    Just waiting to see if they'll refund my payment for March as I gave notice on the 4th of February that I wanted to terminate my service at the end of that month.

    • 2
  • Store RepTeam Triforce @ Arctel on 14/04/2026 - 20:35

    Hi All,

    We are aware of multiple scenarios, which have led to incorrect charges or billing issues.

    This process is on its way back in-house & we are working to resolve the pending cases with the external billing provider as a priority.

    If you have a pending issue, please send an email directly to billing@arctel.com.au, it is out intention to ensure any overpayments are refunded in full.

    Further to this, we will also be announcing the end of the 30-day notice period imminently.

    We appreciate your patience & also apologise unreservedly for the incorrect charges & delays with the billing team.

    Cheers!
    ARCTEL Team

    • -3
    • Spizz on 15/04/2026 - 00:05

      Haven’t you said this before to individuals in various threads and then have gone radio silent on them without fixing their over charging and continuing to charge for cancelled services.

      • 1
      • Store RepTeam Triforce @ Arctel on 15/04/2026 - 15:25

        Hi Mate,

        We have been actively working away in the background & closing off the cases as quickly as possible.

        Apologies, have not kept up here with the public comments.

        If you are still having an issue, please email through, or drop a DM & I will ensure I am across the cases to resolve as a priority this week!

        We are well aware of the issue, we have made changes & confident this won't be an issue moving forwards.

        Cheers!
        H

        • -2
        • Hokage on 15/04/2026 - 17:18

          Chiming in to say this is not a helpful comment, you keep saying to email billing@arctel.com.au, however they don’t respond for almost a month at a time and then do not actually help you. In addition, the DM you told me to send to you on 20th of March that would be “expedited”, remains unanswered. So really the help you keep mentioning isn’t accessible. Altogether now it’s been over 5 weeks since my issue and it’s still not resolved or a refund in sight.

          • 1
          • Store RepTeam Triforce @ Arctel on 15/04/2026 - 23:35

            @Hokage: Hi Mate,

            100%, apologies I missed your message - DM acknowledged & update shared.

            Aiming to be resolved tomorrow.

            • 1
            • Hokage on 17/04/2026 - 18:04

              @Team Triforce: Hi, this still wasn’t resolved today …

              • 0
              • Spizz on 18/04/2026 - 08:40

                @Hokage: Why make promises when you cant keep them. Just makes a bad situation look worse, if thats even possible.

                • 2
              • Store RepTeam Triforce @ Arctel on 18/04/2026 - 19:20

                @Hokage: Hi Mate, have shared details regarding your case in a DM. Unfortunately as the matter has been escalated externally, we are unable to process an instant refund.

                • 0
                • Frozensage on 22/04/2026 - 10:39

                  @Team Triforce: Add one to the list, got DM saying money would be refunded last week, that's after 2 month of over charges and no one contacted me to have it fixed. And after all the promise, still no refund. I even had to sign a paper for the eft transfer… more waste of time.

                  • 2
                  • Store RepTeam Triforce @ Arctel on 25/04/2026 - 19:47

                    @Frozensage: Hi Mate, have DM’d you an update & resolution to this. We apologise for the delay that processing some of the refunds / cancellations has taken.

                    • 0
                • Hokage on 26/04/2026 - 23:50

                  @Team Triforce: Hi, can you please respond to the DM and provide assistance.

                  • 0
    • pilotg2 on 25/04/2026 - 17:10

      Appreciate the help and assistance in waiving the 30-day notice period.

      Cheers

      • 0
      • Store RepTeam Triforce @ Arctel on 25/04/2026 - 19:47

        Thanks mate, we are definitely not perfect but the team has been working really hard in the background to make the experience a lot smoother!

        • 1
  • ausmisc on 05/05/2026 - 05:48

    I got my refund today, after I was charged for an extra month despite giving a month's notice of leaving.

    Had to get the TIA involved and then escalate again as Arctel hadn't resolved it in the timeframe they said it would. It took about 55 days in total to get my money back.

    • 3
    • Savesome on 18/05/2026 - 16:54

      Looks to be common tactics by this brand. Stay away from it

      • 2
  • thrillhouseozb on 09/06/2026 - 20:22

    the worst company

    • 0
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