Launtel Now to Pass on Full $5.50 Reconnection/Unpausing Service Charges

Source - https://www.launtel.net.au/news/upcoming-change-to-reconnect…

Just to let people here know I wanted to share here too incase someone like me unknowingly thought that launtel is still a go to excellent nbn choice for some occasionally days of internet usage and have it be zero charges on non connection days. You will basically now cop a $5.5 fee for deciding to unpause or reconnect your service.

Who's to blame ? its a cost built into the NBN wholesale pricing according to the launtel's blog post. Apparently they had been absorbing these costs for a long time.

Alternative may be now to disconnect and start a new service each time you want a connection as they will still cover the first connection fee.
Another alternative is going on Standby which costs 50 cents a day but avoids the network reconnection fee.
But if lot of people do that then i guess Launtel will also become traditional monthly basis nbn provider.
just sad to see they only good occasional daily broadband provider changing terms. From my experience I can say 100% these people know their stuff when it comes to anything technical compared to other nbn providers, even companies like superloop/exetel etc provide false information very easily because their agents dont know anything much at all on technical side of things. Can vouch 100% for their knowledge and whatever information these guys say is more true than other ISP's hence why I really loved them.

From the post


In short: the reconnection charge is now embedded in the wholesale structure.

As usage of pause and unpause has grown, the wholesale reconnection charges have become material. Rather than increasing pricing across the board, we’ve decided to pass the charge through only when a reconnection event actually occurs.

The wholesale reconnection charge is $5.50 per event.
It applies when a service is connected or unpaused.
There is no charge to pause your service.
The initial “no credit card required” 7-day free trial will remain unaffected — we will continue to absorb the charge for first-time activations.
This change will start on March 16th 2026

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Comments

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  • Too expensive to start with it and now adding more fees

    • Depends on your use case…

  • NBN wholesale pricing is ridiculously high for a network paid for with ~20 years of taxpayer money.

    • Similar for electricity -now if the poles and wires people could drop their price too.

      ( since they were sold off cheap in some states) [ also taxpayer]

    • Yeah totally agree hence why I always vouch for 5g home internet too over NBN unless it's some awesome deal like $1 for 1st month etc like with that buddy telco offer a while ago

      Or when need direct public IP
      Or high uploads

  • I realise this is a bargain forum, but internet is a utility necessary for our day to day at my place, and paying the bit extra Launtel charge when there have been issued has been worth it in reduced aggro and quicker restoration.

    If there is a NBN misconfiguration or weather event their team is really good at following up both NBN to get it sorted and updating you to stay on the loop.

    TL:DR if you need dependable internet I think they are worth it.

  • Brrr, $5.50 is ridiculous

    • It's more like 5.5 plus daily charge

  • I just saw this when I went in to unpause. A very sad day. I didn't know NBN was charging the RSPs this way, that makes no sense. Isn't it all automated? How do they justify the charge? NBN is like a shark with no conscious, and no one to challenge it. We all just submit that the ocean is theirs. Way worse than colesworths.

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