Hey Oz Bargain Community,
We've got a fairly important mini novel below which will impact future prices one way or another (I'm hopeful it'll be a positive impact AKA nice and low relatively speaking), but for those of you that are super flat chat I've put the deal details and link right at the top of this post :)**
Deal valid for orders placed until Tuesday 14/04/2026, unless sold out before. Dispatch can happen for you as near as tomorrow as far as the last Tuesday in June (30/06/2026) for any coffee featured in this deal, except any orders which contain a FREE tea pack sample, our Panama, Vietnam or Guatemala Single Origins which will need to be dispatched by the end of April (30/04/2026). Once a given dispatch date is at full capacity the green circle will be removed and date will turn red, first in best dressed :)
This above deal is a special thank you sitewide coffee deal to everyone helping (currently and also soon to be) keep our admin costs in check to ensure we have the best chance of continuing to offer high value coffee to you
Whenever I notice a growing issue that can be resolved while still relatively small to prevent it growing into a big issue I do my utmost to share the issue and solution with this wonderful community in a candid, transparent, solution focused manner, so on that note.
The large majority of our wonderful customers raise order related queries in ideal fashion. We’ve noticed a small, but notably growing number of customers raising order queries in a less than optimal manner, which results in three things; first it reduces the chance of an efficient solution for those people, second it notably increases our operational costs and third it unnecessarily adds to those customer's life admin, none of these three results is good for either of us. Our business model goal is to achieve economies of scale over time based on relatively thin margins. This is the path we’ve chosen and so this is not a subtle complaint about are margins whatsoever, I simply mention is to highlight convey how important it is to keep avoidable growing operational costs in check when possible.
Here’s a few examples of the types of issues we’ve seen notably growing:
1) Emails sent to our general queries email (rather than our existing order dedicated email account) which don’t list specifically what the customers would like us to do or the specific order it relates to in the ideal format e.g. “(often no subject line or something like “order”) hi can you look at my order or can you add to my order or can you change my order..?” To google this looks similar to a scam email, so Google often puts these type of messages in the spam folder. From there we need to figure out if it’s a legit query and then need to play a game of 20 questions to figure out what order the query relates to and what specifically the customer would like us to assist them with
2) Shipping addresses getting incorrectly submitted by customers and order confirmation emails not being double checked by those customers. If the address issue stands out we need to manually ask those customers to confirm the correct address, which generally holds up dispatch. When the address issue doesn’t get picked up the order is returned to sender, usually resulting in a relatively significant instant financial loss for us on that order as in most cases the RTS penalty fee delivery companies charge exceeds our margins, not to mention the coffee we need to throw in the bin as the RTS process can take a few weeks. Furthermore, RTS results in a delay in that customer getting their order. Some address issues include unit numbers not included, old addresses submitted, no street name or number included in the address, suburbs not matching postcodes e.g. Melbourne 3189 is incorrect it should be either Moorabbin 3189 or Melbourne 3000
Here’s 4 simple solutions where possible it’d be amazing if anyone not already doing so could possible try to adopt to help us continue to keep prices nice and low for you:
1) If your you have a general query not relating to a specific order please email tom@limebluecoffee.com However, if you have a query relating to a specific email please do the following instead
2) As soon as you receive your order confirmation email from us, please don’t assume all details are correct. Between auto fill and the rush of life sometimes details are submitted incorrectly. Instead of assuming, please open the order confirmation email when you get it, double check all details are correct inline with the helpful guidelines in that email and the order you’d like to receive. If you spot something that needs changing you should be able to make the needed changes yourself by clicking the “edit or view your order” button in that email, utilising the custom post-purchase order editing tech we have implemented. However, if unsure about the needed change/s then please simply send a reply email in line with the solution 3) guidelines below
3) If your query relates to an existing order that has not been dispatched yet please send a reply email to your order confirmation email (the one for that order and not a different order you have with us) specifically listing exactly what you’d like us to help with e.g. “please add 1kg of Brazil Single Origin packed into 2x500g bags” instead of “is it possible for you to add something to my order?” or “please change the dispatch date to 15 April 2026” instead of “is it possible to delay my order?” When hitting reply, please keep all the order confirming email details in the email AKA don’t delete the order details you received from us in the original email and please don’t manually send it to additional email accounts like tom@limebluecoffee.com Hitting reply saves you typing time as all the details are already in the email, often we can edit the order from the within the emails “edit or view your order button,” it prevents your email going to spam, ensures we edit the correct order (customers have multiple email accounts and multiple orders, added to which auto correct spells a recipe for disaster when someone types an order query in a fresh email chain). From an efficient solution perspective we have a dedicated email account specifically for existing order queries (at present I'm still running both emails so your customer experience won't charge, it'll hopefully jsut get better) with email filters based on notifications, so simply hitting reply means the queries goes to the perfect place for a speedy resolution
4) If your query relates to an existing order that has already been dispatched, please send a reply email to the tracking info email you received from us (the one for that order and not a different order you have with us). In that email specifically listing the exact details needed to resolve the query based on our helpful guidelines listed in that email notification
I totally get in the rush of life things can get missed and emails shot from the hip, but if at all possible please help me, help you, help me keep costs low and resolutions for you efficient, while saving yourself additional typing time by following the 4 simple steps listed above. Doing this gives us the best chance of continuing to provide high quality value for money delicious coffee to you. Enough rambling from me, now it's time to get the coffee deal party started, more details on the front below :)
Some helpful info about orders:
- You're welcome to place multiple orders scheduled for dispatch at various dates (delayed dispatch) to make the most of this deal, we strive to dispatch our fresh coffee within 72 business hours of roasting
- We're happy to accommodate dispatch date and click and collect/pickup changes, you just need to select a new dispatch date either via clicking the "Edit or View Your Order" button in the order confirmation page or simply logging into you Lime Blue Coffee account at least the day before the current date you have selected for your order
- One dispatch per order
- Please ensure you use the "shipping" dispatch date selector on the cart page if you'd like your order delivered to you and that you use the "click and collect" date/time selector if you'd like to pickup your order. If you plan to pickup your order please ensure you select the "pickup in store" delivery option on the checkout page, as this not only eliminates the shipping fee for you, but also allocates your order to the click and collect system we have in place, so it means you'll receive different notification messaging to assist you towards a smooth pickup experience
- Any existing orders are unable to be changed from delivery to click and collect due to the different tech systems in place
- If you select 500g as a quantity please ensure you also select 500g as the packaging option. If 500g is selected as a quantity with 1kg as the packaging selection the product will show as "unavailable"
- 500g bag packaging (it's resealable) is also available for orders larger than 500g this is from an extra $4.00-$4.80 per kg including the discount (normally $8 extra per kg) to cover the extra bag/s, label/s and time it takes to pack
- Complimentary gift notes can be submitted via a reply message to your order confirmation email
- The largest bag size we use is 1kg and it has a zip (it's resealable), for example if you order 4kg with 1kg packaging you will receive 4 x 1kg bags, you will not receive a single huge 4kg bag
- Please only select 1 free sample pack per order, if you select more than 1 free pack in a single order then all free tea packs for the order will be removed from that order as we only have a relatively limited amount of these free sample packs so we'd like the distribution to be nice and fair to provide the greatest opportunity for everyone to try this delicious tea
- Please note that all free tea samples will be dispatched in March, so to receive 1 you'll need to get your order dispatched in by 31/03/2026
Each free tea sample pack contains 4 different individually wrapped tea bags, details of which teas are included in which pack are listed on the tea pack product page
$0.00 for Click and Collect from 15 Cochranes Road, Moorabbin, VIC 3189
- $0.00 Free Shipping for orders over $99. Simply freeze any excess bags to keep them nice and fresh :)
- $6.99 No Delivery Company Preference Flat Rate Shipping (No Parcel Locker/PO Box/Collect)
- $9.99 Courier's Please Flat Rate Shipping (No Parcel Locker/PO Box/Collect)
- $9.99 Australia Post Flat Rate Shipping (Parcel Locker/PO Box/Collect available)
- $14.99 Express Post Flat Rate Shipping (Parcel Locker/PO Box/Collect available)
I suspect that the people adding to your admin burdens aren't likely to read your essay, but you've got to try, right? Hope it helps a bit! For the return to sender coffee, maybe you could resell it as cold brew beans for a further discount, rather than have to bin it? Or just as "not fresh roasted"? Pretty sure it's still going to be heaps fresher than anything on a supermarket shelf and as long as people know what they're getting into I bet you'd get some takers.