My More NBN got changed over to aussie broadband as per their communications, which I thought would be a good thing. But since it changed today I've had constant drop outs. Anyone else with more and been changed over yet have same issues ?
Is Anyone Else Having Dropouts after More nbn Changed to ABB Backhaul?
Danstar on 30/03/2026 - 16:44
Last edited 30/03/2026 - 16:52 by 1 other user
Last edited 30/03/2026 - 16:52 by 1 other user
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Yah. Updated firmware.
Reset nbn boxI checked router logs, it keeps kicking me off then re logging me in. Every 1-2 minutes.
ChatGPT says it’s them, not my router.
I’m doing a live chat with them, but they’ve gone silent lol
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ChatGPT says it’s them, not my router.
Yeah. It's definitely ABB then.
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Ask ABB to turn it off and turn it back on on their end
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A classic case of "More is Less"…
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I solved the issue with the following, my router is Asus RT AX-86U for reference
- As per suggestions, changed setting to enable IPv6 in my router
- Called More to ensure I'm on Dynamic IP, was informed I was previously on CGNAT. They updated it on their end and they said it would take effect after about 15minutes
- During the same support call I asked about my WAN connection type which was set to PPPoE (this requires you to enter a username and password in your router's WAN connection settings). I asked to move off this and change to IPoE meaning I won't need a username and password on my WAN router settings. Updated my router's WAN connection setting to 'Automatic IP' instead of PPPoE. Applied this new setting on my router. My internet would actually stop working when updating to Automatic IP instead of PPPoE.
- Got off the call, waited 15minutes then afterwards rebooted everything including my NBN box, and router.
- It all started working smooth after this.
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I’m with Aussie and get dropouts often
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Beauty school ?
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I'm with Aussie and never get dropouts
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Comfirming as with others using ASUS router and More NBN.
The support person on the phone confirmed not an isolated issue due to the migration over to Aussie Broadband.Previously:
WAN connection type: PPPOE (username and password)
DHCP query frequency: Aggressive
IPv6 connection type: DisabledCurrent:
WAN connection type: Automatic IP
DHCP query frequency: Normal
IPv6 connection type: EnabledSince restarting the NBN box and router without power for a couple of minutes the internet is back and stable.
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They must've updated some settings after my testing, cos I do re-call I did try the IPV6 thing, that didn't work.
Glad people have found a way to rectify their issues!
Funny story, my mate has NBN problems, and I checked his settings, he had IPV6 turned on, I turned it off for him and that seemed to have fixed his issues lol
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Thanks for the info. This works for me.
It's funny that they confirmed nothing needs changing and the migration is transparent. It's not the case.They also put me back on CGNAT. I needed to call them again to opt out.
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Get this now from live chat;
Sorry, our Technical Support team are currently unavailable. Please check out our Contact Page for our opening hours
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Probably part of a bigger issue then. Are you FTTN?
ABB are 8am-midnight for tech support
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FTTP
I’ll assume if I tried contacting ABB they’ll tell me i need to go through more nbn support as I’m a customer with them
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Yeah you have to go through More's support.
- Do you have the 1-port or 4-port nbn NTD box?
- What speed is your nbn plan?
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@Twix: 4 Port (I think)
I just plugged the nbn box directly into my pc, it isn't dropping out. So it's most likely the asus router I'm using.
I just updated the firmware on it, that didn't fix it.
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@Danstar: Go to the Asus settings and look for advanced, WAN, DHCP query frequency, continuous mode, apply.
Let me know if this fixes it.
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@Twix: I cannot find this setting for the life of me LOL
Previous question you asked
What speed is your nbn plan?1000/100
PS. I know this is probably stupid of me, but in the WAN settings, Account settings, the username and password is the routers username and password. Shouldn't this be my nbn username and password ? As I cannot find that setting anywhere
PPS. Nope, that wasnt it
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@Danstar: On the WAN settings page, make sure "WAN Connection Type" is set to "Automatic IP". Then the DHCP query frequency will be available to you, at the bottom of the same page.
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@Danstar: Yeah old More customers used PPPoE and the username and password was given to you by More.
Change the WAN connection type to Automatic IP on the Asus and see how that goes.
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@Twix: I’ll try that now. I just plugged in an old Telstra smart modem I have. It does the same thing, although it seems to totally disconnect and take much longer to reconnect versus the Asus
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@Twix: If I change it to automatic IP
I get this error:
Internet status:
Your ISP's DHCP does not function properly.- 0
@Danstar: Ask More's support to change you from PPPoE to IPoE. After that's done change the WAN connection type to Automatic IP on the Asus.
Change ISP if you get nowhere with More's support. Look at Leaptel, Superloop, Neptune Internet.
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@Twix: More have been fine for the last 3 years, as soon as this change to ABB i have this issue :/
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@Twix: Im on the phone with them now, they reckon my setting is set to Ipoe. But I said how can that be when I cannot connect that way, but I can connect with PPPoE with the username and password, but just get disconnected every minute
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@Danstar: Unplug the router from the nbn NTD box for at least 30 minutes, plugin the Asus router and change the Asus settings to Automatic IP again.
Hopefully the DHCP kicks in after that.
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@Twix: Hmmm I like the look of Neptune. Never heard of them before. Read up on them. Seem like a pretty cool company
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@Danstar: You can setup a new service on port 2 or get Neptune Internet to takeover More on port 1. Do you have the V1 or V4 nbn NTD?
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@Danstar: 250/100 maximum on port 2 with the V1 nbn NTD box since you have 1000/100 on port 1. After you cancel Tangerine you can change to Neptune Internet 1000/100 again.
I'd ask Neptune Internet to takeover port 1 on 1000/100.
Ordering 1000/100 from Neptune Internet on port 2 will get you the V4 nbn NTD box. The maximum total capacity on the V4 nbn NTD box is 2200/1100 when you have multiple nbn services at once.
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@Twix: Good to know about the speed on port 2. I'm scared that if I churn to a new provider on port 1, I'll have the same issue.
I'm almost thinking to just buy a new router (TP Link) as I know that works (although it's a very old model is currently working)
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@Danstar: Change ISP first. Neptune Internet has a 5 day $0 trial.
Plugin the Asus router using Automatic IP and see how long the connection stays up for. After that you can workout if it's worth getting a new router or not.
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@Twix: I do like the look of Neptune, but just seen SL is doing a 6 month promo for only $79 p/m for their 1000 speed plan.
If I churn, does it usually happen instantly if all goes well? (After 4pm too it will be)
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@Danstar: It took 20 minutes when I changed to Superloop.
Superloop tech support is overseas if you care about that. Neptune Internet tech support is in AU.
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@Twix: I don't really mind until I had a problem like yesterday and the overseas guy just kept reading off his script lol
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@Twix: I plugged in my sons TP Link router he has in his room that was an AP to the ASUS router.
I have swapped his TP link to be the main router connected to the NBN and given him the asus as the AP and so far so good.
So this looks like it was an ASUS router issue.
I’m still with More for now. Although even with the commbank discount, I could move to like SL for $$30 a month less for 6 months. But for now ill stay with more.
Thanks for the advice and help :)
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@Danstar: The Asus router is compatible so I'm not sure why it's not staying connected.
Are you using PPPoE or IPoE (Dynamic IP) on the TP-Link?
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@Twix: Pppoe. I rang more again and ask to confirm what connection type I’m on. This guy said I’m on pppoe.
(I’m using my original username and password more gave me when I originally signed up a couple years ago)
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The only issue I had with the NBN is someone hit the fttp node on the street.
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I am having the same problem. talked to More tech support. they have escalated the issue.
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That's what they told me yesterday. I'm not at home to test yet. Assuming with what they were saying yesterday, it seems like an issue with the migration. With them saying that I should be on an IPOE config, but that not working at all, versus when I use PPPoe, it works with an old router, connecting directly to NBN box but only works for 1 minute when using my ASUS router.
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Incompatible model router?
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I have an Asus tuf ax4200
Jvin; what do you have ?
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@Danstar: I had exactly the same issue as you @Danstar. Just fixed my old Asus RT-AC68U. Turns out I needed to enable IPv6 (under Advanced Settings) -> set to Native. Stable connection since. Was driving me and the family nuts! More did not even respond to the support ticket I lodged.
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@danielv10: Thanks so much for your post, I was in the same position also having an Asus router. More tech support were useless, they just wanted me to reset my router - no thanks! Enabling IPv6 was all I needed to do, thanks to your post.
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@capnstoobie: You're welcome! Glad to hear it worked for you. Saved us having to buy or scrounge for another router.
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@danielv10: This is what worked for me. I have an Asus RT AX-88u…
Turns out I needed to enable IPv6 (under Advanced Settings) -> set to Native. Stable connection since.
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So I've plugged in my sons TP Link router he has in his room that was an AP from the ASUS router.
I have swapped his TP link to be the main router connected to the NBN and given him the asus as the AP and so far so good.
So this looks like it was an ASUS router issue.
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Silly question, did you try a wifi analyser to see what channels are being used? could be a neighbour installed a beast of a router, using the same channel as you and diluting the signal
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Sorry for the late reply. I was connected via ethernet.
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Migrate to origin energy who use ABB and have a 6 momth discount pricing. They will be forced to fix it.
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Origin moved from Aussie BB to Superloop's network.
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Even better!
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With More- no problems or drop outs that I'm aware of.
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I'm having the same issues as you, subbing to this thread because it has been a pain. Never had issues before the migration, and now constant dropouts (the kind where it drops out for a second or two and my internet is not as responsive). Happens even more on work calls
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This is what worked for me. I have an Asus RT AX-88u…
Turns out I needed to enable IPv6 (under Advanced Settings) -> set to Native. Stable connection since.
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Yep, I wasted a whole day on the useless company, trying desperately to sort out my dropout issue after their migration. Hours on the phone and chat, 3 different calls to tech support. Hours on hold waiting for support. Time I didn’t have to waste. More has proven themselves to me be a crap company. Useless technical support. They still haven’t even responded to the technical support ticket I opened about this issue.
I ended up thinking about it and sorted out the issue myself. Even though my More supplied internet login details were showing in my modem settings, they needed to be re-entered and submitted. Instantly my connection worked flawlessly.
Definitely in the market for a new isp.Be warned More is less!
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So according to ChatGPT, why my very old TP Link router works in PPPoE mode is something to do with it being basic and not asking / returning results back to the ISP. Where as the ASUS one is, which is then making ABB hang up my service.
Very frustrating. If not resolved today, I will be churning out.
In saying that, can I get a new service today on one of the other ports? NTD2 ? And just cancel my More service on port 1 ?
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Not sure why people getting upset about this comment…? Is it that I said I'll churn if my NBN provider can't successfully provide me with their service? Or cos I would use port 2? LOL
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Turned everything off and back on again?